NCR RealPOS 5977 Manuel utilisateur

User Guide

NCR RealPOS 5977 Customer Display

Release 1.0

BCC5-0000-5141

Issue D

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in

the United States and/or other countries. Other product names mentioned in this publication may be

trademarks or registered trademarks of their respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks

or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is

permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice

must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,

software, and firmware become available. NCR, therefore, reserves the right to change specifications

without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the

world. In some instances, photographs are of equipment prototypes. Therefore, before using this

document, consult with your NCR representative or NCR office for information that is applicable and

current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,

organization, and value of this book. Please use the link below to send your comments.

EMail: FD230036@ncr.com

By NCR Corporation

Atlanta, GA U.S.A.

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and

field engineers.

Note: This document is NCR proprietary information and is not to be disclosed or

reproduced without consent.

Safety Requirements

The NCR RealPOS 5977 Customer Display conforms to all applicable legal requirements.

To view the compliance statements see the NCR RealPOS Peripherals Safety and

Regulatory Statements (B005–0000–1701).

Caution: The on/off switch is a logic switch only. The AC line voltage primaries are

live at all times when the power cord is connected. Therefore, disconnect the AC

power cord before opening the unit to install features or service this terminal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase

voltage not exceeding 240 Vac.

Peripheral Usage

This kiosk should only be used with peripheral devices that are certified by the

appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those

which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system or peripheral damage.

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least

resistance for electric current to reduce the risk of electric shock. This product is

equipped with an electric cord having an equipment-grounding conductor and a

grounding plug. The plug must be plugged into a matching outlet that is properly

installed and grounded in accordance with all local codes and ordinances. Do not

modify the plug provided – if it will not fit the outlet, have the proper outlet installed by

a qualified electrician. Improper connection of the equipment-grounding conductor can

result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without

yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the

equipment-grounding conductor to a live terminal. Check with a qualified electrician or

service personnel if the grounding instructions are not completely understood, or if you

are in doubt as to whether the product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole

receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

iii

Out-of-Box Failures

During installation if there is an Out of Box failure, the defective component will be

replaced. The defective part number must be identified by trained service personnel. If

required, contact your Equipment Provider, NCR Customer Service or your Service

Provider to diagnose the failure to the component level. A replacement component can

be acquired by contacting the NCR Customer Satisfaction Hotline between the hours of

8AM and 5PM EST, Monday - Friday:

• 1-800-528-8658 (USA)

• 1-770-623-7400 (Internationally)

E-mail: CustomerSat.Retail@NCR.com

Please have the following information available:

1. NCR Order Number (Order # on label of box)

2. Product Model Number

3. Unit Serial Number

4. NCR part number of defective/missing/wrong component

5. Number of Units Staged/Installed

6. Organization Code

7. Shipping Address with Contact Name & Phone Number

Warranty

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the

warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines

listed in this document, the NCR Workstation and Peripheral AC Wiring Guide, and the

NCR Ethernet Communications Wiring Guide.

For detailed warranty arrangements please consult your contract documents.

References

•NCR RealPOS 5977 Customer Display Parts Identification Manual

(BCC5–0000-5142)

•NCR RealPOS Peripherals Safety and Regulatory Statements (B005–0000–1701)

Table of Contents

Chapter 1: Product Overview

Introduction 1

Available Models 1

Hardware Features 2

Software Requirements for the NCR 5977 Hardware 4

Retail Platform Software 4

5977 Line Display 2x20 Utility 4

Service Support Utility 4

Character Sets 5

Chapter 2: Site Preparation

Physical Environment 6

Working Range 6

Extreme Power–On 6

Storage Environment 7

Transit Environment 7

Dimensions 8

Pole Dimensions 9

Base Plate Mounting Hole Dimensions 10

Electrical Environment 11

AC Power Requirements 11

DC Power Requirements 11

Operational Environment 11

System Configuration 11

Connector Pinouts 12

Cable Hole Dimensions 13

RS–232 Interface Cable (Com Power) 13

RS–232 DB9 13

RS–232 RJ50 13

RS–232 RJ12 14

USB + Power (12V) 14

USB Type A with Power Connector 14

Stand Alone Power Adaptor 15

Chapter 3: Hardware Installation

Introduction 16

Cable Requirements 16

Power Supply Choices 16

Tool Needed 16

Installation Procedures 17

Using Cable Management Bracket 18

Using Strain Relief Bracket 22

Diagnostics 26

Microcontroller Test 26

External Memory Character Test 27

Display Test 27

Chapter 4: Hardware Service

Safety Requirements 28

Servicing the Display 29

Normal Operation 29

Troubleshooting Procedures 29

Servicing the 5977 Customer Display 29

Cleaning the Display 30

Chapter 5: NCR 5977 2x20 Display Programming

Host/Retail Display Command Interface 31

Character Scrolling Rate 31

Retail Display Commands 32

Reset Display 34

Erase Display 35

Invalid Command 35

Set Diagnostic State 35

Set Display State On 36

Set Low Power State On 36

Enable Cursor 37

Disable Cursor 37

Set Screen Save Blank 37

Set Screen Save Walk 38

Turn on Screen Save feature 38

vii

Disable Screen Save option 38

Enable Character Blink 39

Disable Character Blink 39

Move Cursor Left 39

Move Cursor Right 40

Move Cursor Up 40

Move Cursor Down 40

Move to Specified Position (or Set Cursor Position) 41

Query All Character Set Code Name 41

Brightness Adjustment (Default = 2) 42

Read Display ID Byte 42

Read Display ID String 43

Display ESC Character 43

Select Character Set n (Default = 1) 44

Character Sets 45

Code Page 858 (International) 46

Code Page 101 (Katakana) 56

Code Page 866 (Cyrillic) 66

Code Page 775 (Baltic) 76

Code Page 852 (Polish) 85

Code Page 853 (Multilingual Latin with € symbol) 94

Chapter 6: NCR 5977 Graphical Display Programming

Host/Retail Display Command Interface 104

Retail Display Commands 105

Backspace 106

Horizontal Tab 106

Line Feed 106

Home 106

Clear Display 106

Carriage Return 107

Enable/Disable Cursor 107

Initialize Display 107

Set Font Size 108

Enable/Disable Double Byte Character Mode 108

Double Byte Code Page Select 109

Single Byte International Code Page Select 110

viii

Single Byte Code Page Select 111

Vertical Scroll 111

Horizontal Scroll 112

Overwrite Mode 112

Brightness Level Adjustment 113

Character Sets 114

Chapter 7: Retail Platform Software

Introduction 115

Retail Platform Software for Windows (RPSW) 115

Retail Platform Software for Linux (RPSL) 115

Installation Procedure 116

Downloading the Installer for Retail Platform Software 116

Installing the Retail Platform Software 117

Windows 117

Linux 117

Uninstalling the Retail Platform Software 129

Windows 129

Linux 129

Chapter 8: Software Utility

Introduction 130

Installation Procedure 131

Downloading the Installer 131

Installing the Software 132

Windows 132

Linux 133

Uninstalling the Software 134

Windows 134

Linux 134

Device Firmware 135

Downloading the Latest Firmware Version 135

ROM Flasher 136

Updating Device Firmware 136

Code Page Utility 139

Downloading the Code Page Input File 140

Generating Code Page 141

Adding Code Pages 144

Ce manuel convient aux modèles suivants

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