NCR CX5 Manuel utilisateur

User Guide

NCR CX5 All-in-One POS (7773)

BCC5-0000-5396

Issue W

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. Product names mentioned in this publication may be

trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is

permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice

must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,

software, and firmware become available. NCR, therefore, reserves the right to change specifications

without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the

world. In some instances, photographs are of equipment prototypes. Therefore, before using this

document, consult with your NCR representative or NCR office for information that is applicable and

current.

By NCR Corporation

Global Headquarters

864 Spring St NW

Atlanta, GA 30308

U.S.A.

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and

field engineers.

Notice:This document is NCR proprietary information and is not to be disclosed or

reproduced without consent.

Safety Requirements

The NCR CX5 All-in-One POS (7773) conforms to all applicable legal requirements. To

view the compliance statements see the NCR POS Terminals Safety and Regulatory

Information (B005-0000-1589).

Caution: The on/off switch is a logic switch only. The AC line voltage primaries are

live at all times when the AC power cord is connected to the AC outlet. Therefore,

disconnect the AC power cord from the AC outlet and wait 30 seconds before

opening the unit to install features or service this terminal.

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with

the same or equivalent type as recommended by the manufacturer. Discard used

batteries according to the manufacturer's instructions.

Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d'un type recommandé

par le constructeur. Mettre au rébut les batteries usagées conformément aux

instructions du fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase

voltage not exceeding 240 V.

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the

appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those

which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect the transaction printer while the terminal

is connected to AC power. This can result in system or printer damage.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal is

connected to AC power. This can result in system or printer damage.

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least

resistance for electric current to reduce the risk of electric shock. This product is

equipped with an electric cord having an equipment-grounding conductor and a

grounding plug. The plug must be plugged into a matching outlet that is properly

installed and grounded in accordance with all local codes and ordinances. Do not

modify the plug provided – if it will not fit the outlet, have the proper outlet installed

by a qualified electrician. Improper connection of the equipment-grounding conductor

can result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without

yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the

equipment-grounding conductor to a live terminal. Check with a qualified electrician or

service personnel if the grounding instructions are not completely understood, or if you

are in doubt as to whether the product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole

receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

iii

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a

missing, wrong or defective unit or item, simply provide NCR with a detailed

description of the issue and the item will be replaced free of charge. For assistance with

this process send an email to [email protected] with the following details:

• NCR Sales Order # (Sales Order # are located on the box)

• Date of Product Installation

• Product Model #

• Unit Serial #

• NCR part # of defective/missing/wrong component

• Description of Failure (please be specific. For example: “display will not power on”)

• Customer/Requestor’s contact name, phone number and/or e-mail address

• Address to ship replacement part(s)

Transport the product in its original packaging to prevent impact damages.

If you do not have access to a computer, you may leave a voice message at: 1-800-528-

8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide

a phone number and/or an email address so NCR can contact you if additional details

are needed.

Note: Used equipment that experiences a failure does not qualify as an OBF and

should go through the NCR warranty process.

Warranty

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the

warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines

listed in the NCR CX5 All-in-One POS (7773) Site Preparation Guide (BCC5-0000-5397)

and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).

For detailed warranty arrangements please consult your contract documents.

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the NCR Customer Care Center at 1-800-262-7782 and have the following information

available when you place the call.

• Class/Model number of the defective equipment

• Serial Number of the defective equipment

• Equipment location in the store

• Description of the problem, including any system error codes, error condition, or

guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your

Return Material Authorization (RMA). Please provide the RMA on the outside of the

shipping box.

Note: A work order must be opened for each device that is shipped for repair.

Table of Contents

Chapter 1: Product Overview

Base Models 2

Features 3

Optional Features 6

USBC Cable Options 7

Operating Systems 8

Specifications 9

Mounting Configurations 13

Table Top Stand 13

Table Top Stand with Remote Power Supply 13

Table Top Stand with Integrated Power Supply 14

Remote I/OChassis – Pole Mount 15

Remote I/OChassis Options 15

Remote I/O Chassis Cable Options 15

Pole Mount Options 15

Integrated I/OChassis – Stand/Wall/Pole Mount 16

Integrated I/OChassis Options 17

Mounting Options 17

CXHead Ports 18

CXHead (Motherboard) Connector Pinouts 19

USB-C (USB Type C Display) 19

LAN 20

USB-C (Power/Data) 21

I/O Ports 22

USB Centric I/O (Retail) 23

Base 23

Integrated I/O 24

Remote I/OChassis 25

Serial Centric I/O(Hospitality) 26

Base 26

Integrated I/O 28

Remote I/OChassis 30

I/OBoard Connector Pinouts 31

12V USB +Power 31

24V USB +Power 32

Cash Drawer 33

DisplayPort 35

LAN 36

PowerIn 36

USB-C 37

USB 3.0 38

Serial Ports 39

Operator Controls 44

Power Switch 44

Image Recovery Button 45

Trusted Platform Module (TPM) 46

Imager 46

Programming the Imager 46

Label Locations 47

CX5 15” 4:3 Display with Base 47

CX5 15.6” 16:9 Display with Base 48

CX5 15” 4:3 or 15.6” 16:9 Display with Integrated I/O 49

CX5 15” 4:3 Display with Remote I/O 50

CX5 15.6” 16:9 Display with Remote I/O 51

Chapter 2: Hardware Installation

Installation Restrictions 53

Ergonomic Workplace 53

Installing the Terminal 54

vii

Connecting ACPower 55

Connecting to a Network 56

CX5 with Base or Remote I/O 56

CX5 with Integrated I/O 56

Installing the Cash Drawer 58

Installing the Second Cash Drawer 60

Second Cash Drawer for USBCentric I/O (Retail) 60

Second Cash Drawer for Serial Centric I/O(Hospitality) 61

Configuring Cash Drawer Switch Polarity 63

Gen3 63

RPSW 65

RPSL 67

NCRPSW/NCRPSL 68

Android 70

Additional Reference 70

Installing the Transaction Printer 71

Powering Up the Terminal 72

Chapter 3: LED

Power LED 73

Diagnostic LEDs 74

LAN Diagnostic LEDs 77

I/O Panel LED 78

Base 78

Integrated I/OExpansion 79

Remote I/O Chassis 80

Chapter 4: Operation and Cleaning

Administrator Login 81

Projected Capacitive (PCAP) Touchscreen 81

Using the PCAP Touchscreen 81

Cleaning the Touchscreen 82

viii

Magnetic Stripe Reader 83

Using the MSR 83

Care of Cards 83

Card Thickness 83

Cleaning the MSR 84

Cleaning Frequency 84

Biometrics Fingerprint Reader 85

Using the Biometrics Reader 85

Cleaning the Sensor 85

Software Drivers 86

Cleaning the CX5 Cabinet 87

Cleaning the Cooling Vents 87

Chapter 5: Disk Image Backup and NCRImage Recovery Tool

Introduction 89

Running the NCRImage Recovery Tool 90

Starting the NCRImage Recovery Tool 90

Main Screen 91

Save or Load Image 92

Saving an Image 93

Loading An Image 97

Change Settings 101

Change Network Settings 102

Change Password 103

Replace Recovery Image 104

Change Language 105

Creating a Disk Image 106

Chapter 6: SLES 15 SP4 Software RAID Gold Master Image

Chapter 7: Power Management

Computer States 127

G3 Mechanical Off 127

Autres manuels pour CX5

Ce manuel convient aux modèles suivants

Table des matières

Autres manuels NCR Terminal tactile

Manuels Terminal tactile populaires d'autres marques

Wincor Nixdorf

Wincor Nixdorf iPOS plus Advanced Manuel utilisateur

Ingenico

Ingenico AXIUM EX4000 Manuel utilisateur

Heisei Electronics

Heisei Electronics Q-POS 815 Manuel utilisateur

Amano

Amano MTX-15 Manuel utilisateur

FLOWBIRD

FLOWBIRD CWT Compact Touch Manuel utilisateur

Demco

Demco SP7 Manuel utilisateur

Lathem

Lathem PC600 Series Manuel utilisateur

Partner

Partner MF-2352 Manuel utilisateur

Simrad

Simrad MS50 Instructions de montage

Unitech

Unitech MR350 MKII Guide de démarrage rapide

Jungheinrich

Jungheinrich WMT 210 Manuel utilisateur

Motorola

Motorola MTP850 Manuel utilisateur

YASKAWA

YASKAWA 62H-MDC0 Manuel utilisateur

MVG industries

MVG industries NeptuLink Manuel utilisateur

Price Industries Limited

Price Industries Limited FDC Manuel d'instructions

Honeywell

Honeywell TemaKey Manuel utilisateur

EBN

EBN BPC65-B-A16G Manuel utilisateur

Prestel

Prestel VCS-G2PRO Manuel utilisateur