NCR RealPOS 25 Manuel utilisateur

USER GUIDE

NCR RealPOS 25 (7610)POS

Release 2.0

B005-0000-2017

Issue D

The product described in this book is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in the United States

and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their

respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks

of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the terms

and conditions of an agreement you have with NCR, NCR's copyright notice must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become

available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,

photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR

office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.

Please use the link below to send your comments.

EMail: FD230036@ncr.com

By NCR Corporation

Duluth, GA U.S.A.

iii

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and

field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or

reproduced without consent.

Safety Requirements

The NCR RealPOS 25 conforms to all applicable legal requirements. To view the

compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements

(B005-0000-1589).

Caution: The on/off switch is a logic switch only. The AC line voltage primaries are

live at all times when the power cord is connected. Therefore, disconnect the AC power

cord before opening the unit to install features or service this terminal.

Caution: This product does not contain user serviceable parts. Servicing should only

be performed by a qualified service technician.

Fuse Replacement

Warning: For continued protection against risk of fire, replace only with the same

type and ratings of fuse.

Attention: Pour prévenir et vous protéger contre un risque de feu, remplacer la fusible

avec une autre fusible de même type, seulement.

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with

the same or equivalent type as recommended by the manufacturer. Discard used

batteries according to the manufacturer's instructions.

Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d'un type recommandé par

le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du

fabricant.

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the

appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those

which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect the transaction printer while the terminal

is connected to AC power. This can result in system or printer damage.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system or printer damage.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase

voltage not exceeding 240 V.

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least

resistance for electric current to reduce the risk of electric shock. This product is

equipped with an electric cord having an equipment-grounding conductor and a

grounding plug. The plug must be plugged into a matching outlet that is properly

installed and grounded in accordance with all local codes and ordinances. Do not

modify the plug provided – if it will not fit the outlet, have the proper outlet installed by

a qualified electrician. Improper connection of the equipment-grounding conductor can

result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without

yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the

equipment-grounding conductor to a live terminal. Check with a qualified electrician or

service personnel if the grounding instructions are not completely understood, or if you

are in doubt as to whether the product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole

receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

References

•NCR RealPOS 25 Site Preparation Guide (B005-0000-2018)

•NCR RealPOS 25 Hardware Service Manual (B005-0000-2019)

•NCR RealPOS 25 Parts Identification Manual (B005-0000-2020)

Table of Contents

Chapter 1: Product Overview

Introduction 1

Product IDs 1

New for Release 2.0 1

Features 2

Motherboard 1.x 2

Motherboard 2.x 3

Integrated Options 3

Storage Media 3

Power Supply 4

Operating Systems 4

Graphics 4

Configurations 5

Operator Controls 8

Power Switch 8

Power and Disk Activity LEDs 9

LED Diagnostic Indicators 9

Label Locations 10

Power Management 11

G3 Mechanical Off 11

G2/S5 Soft Off 11

G1 Sleeping 11

G0 Working 11

ACPI Sleep States (S0 - S5) 12

Enabling Wake on LAN 14

Windows 7 14

ACPI Processor C-States 16

Operator Displays 17

NCR 5943 12.1-Inch LCD 17

NCR 5943 15-Inch LCD 18

NCR 5982 6.5-Inch LCD Display 19

NCR 5976 2x20 LCD Customer Display 20

Keyboards 22

NCR 5932 Keyboards 22

Keyboard Power 22

NCR 5932-5xxx USB Alphanumeric Big Ticket Keyboard 23

Features 23

NCR 5932-65xx PS/2 Programmable POS Keyboard 24

NCR 5932-66xx USB Programmable POS Keyboard 25

Printers 26

NCR 7167 Printer 26

NCR 7168 Printer 27

NCR 7197 Printer 28

NCR 7198 Printer 29

Chapter 2: Hardware Installation

Installation Restrictions 31

I/O Panel 32

Installing the Terminal 33

Installing the Table Stand 34

Cable Routing 37

Customer Display Configuration 39

Installing a Keyboard and Mouse 40

Connecting AC Power 42

Power Supply Bracket 43

Table-Top Stand w/Power Supply Enclosure 43

Disconnecting the Power Cable 44

Installing a Transaction Printer 45

USB Installation 45

RS-232 Installation 46

NCR RealPOS 5943 12-inch LCD Cable Connections 47

NCR RealPOS 5943 12-inch LCD Cable Connections 49

NCR RealPOS 5943 15-inch LCD Cable Connections 51

Installing a 5982 6.5-Inch LCD 53

Installing an NCR 5976 Customer Display 57

RS-232 Interface (Powered) 60

USB Interface (Powered) 60

Installing a Secondary Display (Dual Display) 61

Extended Desktop Dual Display 62

vii

Dual Display Clone 64

Single Display Mode 66

Intel Graphics Controller Hot Keys 67

Installing a Cash Drawer 68

Second Cash Drawer Cable Connection 69

Replacing the Hard Disk Drive 70

Chapter 3: Touch Screen Calibration

Installing and Calibrating the Touch Screen 73

Installing the Driver 74

Proper Touch Methods 75

Calibration Procedures 78

Verifying the Calibration 83

Chapter 4: BIOS Setup

Entering Setup 85

How to Select Menu Options 85

Restoring Factory Settings 85

BIOS Default Values 86

Main Menu 86

Advanced Menu 86

Security Menu 91

Boot Menu 91

Chapter 5: BIOS Updating Procedure

Introduction 93

Prerequisites 93

Creating the Bootable Media 94

Creating a Bootable CD 94

Creating a Bootable USB Memory Drive 94

BIOS Updating Procedures 95

Chapter 6: Operating System Recovery

Introduction 97

Prerequisites 97

Windows XP Pro/POSReady 2009 97

Windows 7/POSReady 7 99

viii

Chapter 7: Maintenance

Cabinet Cleaning Procedures 103

Touch Screen Cleaning Procedures 103

MSR Cleaning Procedures 103

MSR Cleaning and Treatment Cards 103

MSR Treatment Card 104

Cleaning/Treatment Frequency 104

Cooling Vents Cleaning 105

Chapter 8: 2x20 Customer Display Interface

Introduction 107

General Specifications 107

Serial Communication Interface 107

Command Codes 108

User Defined Character Definition (08h, CODE, Byte1…Byte5) 108

Character Table Select (09h, TABLE CODE) 109

Clear Display (12h) 109

Luminance Control (11h, LUMINANCE) 109

Cursor Position (10h, POSITION) 109

Reset (13h) 110

Character Tables and Codes 110

CP437 111

CP852 112

CP858 113

CP866 114

CP932 115

Chapter 9: Touch Screen Operation

Introduction 117

Touch Mode of Operation 117

Changing the Touch Mode 118

Turning Off the Mouse Pointer 119

Terminal Placement 121

Appendix A: Powered Serial Port Settings

Appendix B: Display Color Adjustment

Revision Record

Issue Date Remarks

A Oct 2010 First Issue

B Aug 2010 Release 1.1

C July 2012 Updated Solid State Optimization chapter

D June 2013 Release 2.0

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