NCR PX10 Manuel utilisateur

User Guide

NCRPX10/PX15 POS (7746)

BCC5-0000-5287

Issue G

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR POS is a trademark of NCR Corporation in the

United States and/or other countries. Other product names mentioned in this publication may be

trademarks or registered trademarks of their respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks

or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is

permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice

must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,

software, and firmware become available. NCR, therefore, reserves the right to change specifications

without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the

world. In some instances, photographs are of equipment prototypes. Therefore, before using this

document, consult with your NCR representative or NCR office for information that is applicable and

current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,

organization, and value of this book. Please use the link below to send your comments.

Email: FD230036@ncr.com

By NCR Corporation

Global Headquarters

864 Spring St NW

Atlanta, GA 30308

U.S.A.

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and

field engineers.

Notice:This document is NCR proprietary information and is not to be disclosed or

reproduced without consent.

Safety Requirements

The NCRPX10/PX15 POS (7746) conforms to all applicable legal requirements. To view

the compliance statements see HSR POS Safety and Regulatory Statements (BCC5-0000-

5069) and RealPOS Terminals Safety and Regulatory Information (B005-0000-1589).

Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live

at all times when the power cord is connected. Therefore, disconnect the AC power

cord before opening the unit to install features or service this terminal.

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with

the same or equivalent type as recommended by the manufacturer. Discard used

batteries according to the manufacturer's instructions.

Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d'un type recommandé

par le constructeur. Mettre au rébut les batteries usagées conformément aux

instructions du fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase

voltage not exceeding 240 V.

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the

appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those

which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect the transaction printer while the terminal

is connected to AC power. This can result in system or printer damage.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system or printer damage.

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least

resistance for electric current to reduce the risk of electric shock. This product is

equipped with an electric cord having an equipment-grounding conductor and a

grounding plug. The plug must be plugged into a matching outlet that is properly

installed and grounded in accordance with all local codes and ordinances. Do not

modify the plug provided – if it will not fit the outlet, have the proper outlet installed by

a qualified electrician. Improper connection of the equipment-grounding conductor can

result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without

yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the

equipment-grounding conductor to a live terminal. Check with a qualified electrician or

service personnel if the grounding instructions are not completely understood, or if you

are in doubt as to whether the product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole

receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

iii

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a

missing, wrong or defective unit or item, simply provide NCR with a detailed

description of the issue and the item will be replaced free of charge. For assistance with

this process, send an email to CustomerSat.Retail@ncr.com with the following details:

• NCR Sales Order # (Sales Order # are located on the box)

• Date of Product Installation

• Product Model #

• Unit Serial #

• NCR part # of defective/missing/wrong component

• Description of Failure (please be specific. For example: “display will not power on”)

• Customer/Requestor’s contact name, phone number and/or e-mail address

• Address to ship replacement part(s)

Transport the product in its original packaging to prevent impact damages.

If you do not have access to a computer, you may leave a voice message at: 1-800-528-

8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a

phone number and/or an email address so NCR can contact you if additional details are

needed.

Note: Used equipment that experiences a failure does not qualify as an OBF and should

go through the NCR warranty process.

Warranty

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the

warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines

listed in the NCR PX10/PX15 POS (7746) Site Preparation Guide (BCC-0000-5288) and

the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).

For detailed warranty arrangements please consult your contract documents.

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the NCR Customer Care Center at 1-800-262-7782 and have the following information

available when you place the call.

• Class/Model number of the defective equipment

• Serial Number of the defective equipment

• Equipment location in the store

• Description of the problem, including any system error codes, error condition, or

guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your

Return Material Authorization (RMA). Please provide the RMA on the outside of the

shipping box.

Note: A work order must be opened for each device that is shipped for repair.

Table of Contents

Chapter 1: Product Overview

Features 2

Mounting Configurations 4

With 7746 Stand 4

With 7746 Stand with Battery 4

With XL7 Customer Display 5

With 2x20 Customer Display 5

I/O Expansion 6

I/OExpansion Box (7746-F122) 6

I/OExpansion Integrated Stand (7746-F123) 7

Scanner 7

Programming the Scanner 7

Specifications 8

Operator Controls 10

Power Button 10

Recovery Tool Button 11

Label Locations 12

Chapter 2: Hardware Installation

Installation Restrictions 13

Installation Notes 14

Ergonomic Workplace 15

Installing the Terminal 16

Connecting AC Power 16

Connecting to a Network 18

Starting Up the Terminal 19

Installing the Cash Drawer 20

Second Cash Drawer Cable Connection 20

Terminal I/O 21

Power In 22

LAN 22

LANCable 22

USB Type C Port 24

USB 3.0 Ports 25

RJ45 Serial Port 26

RJ45 Adapter Cables 26

RJ12 Cash Drawer Port 30

Cash Drawer Cables 30

SIMCard Reader 31

Chapter 3: Disk Image Backup and Recovery Tool

Introduction 33

Running the Recovery Tool 34

Starting the Recovery Tool 34

Main Screen 35

Check and Repair Disk 35

Save or Load Image 35

Change Settings 35

Shutdown or Reboot 35

System Information 35

Save or Load Image 36

Saving an Image 37

Loading An Image 40

Change Settings 45

Change Network Settings 46

Change Password 47

Replace Recovery Image 48

Change Language 49

Creating a Disk Image 50

vii

Chapter 4: BIOS Setup

Entering Setup 51

How to Select Menu Options 51

Restoring Factory Settings 51

Chapter 5: BIOS Updating Procedure

Introduction 53

Prerequisites 53

USB Memory Key update prerequisites 53

Windows Flash Executable update prerequisites 53

SPI/BIOS Updating Procedures 54

Using the bootable USB Memory key 54

Using the Window Flash executable 54

Using the Unattended Windows Flash method 55

Chapter 6: Terminal Imaging

Initial Terminal Imaging 57

Imaging Procedure 57

Chapter 7: Cleaning

Cleaning the Touchscreen 59

Cleaning the Cabinet 60

viii

Revision Record

Issue Date Remarks

AJune 2018 First Issue

BSept 2018 Updated BIOSDefault Values section

CMay 2019 Updated BIOSSetup and BIOSUpdating Procedure chapters

Release 1.1 and 2.0

DAug 2019 Added F457

EMar 2020 Added Cleaning chapter

FOct 2020 Release 2.1

GNov 2020 Added “Programming the Scanner” section

Ce manuel convient aux modèles suivants

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