Multitech Wireless EDGE Manuel utilisateur

MultiModem®

Wireless EDGE, GPRS, CDMA Modems

with Ethernet Interface

User Guide

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375E) 2

User Guide

MultiModem®Wireless EDGE, GPRS, and CDMA Modems with an Ethernet Interface

MTCBA-E-EN, MTCBA-G-EN-Fx, MTCBA-C-EN-Nx

S000375E, Revision E

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically

disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to

time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such

revisions or changes. Check Multi-Tech’s Web site or product CD for current versions of our product documentation.

Record of Revisions

Revision Date Description

B 08/10/06 Software version 1.14. Added a Wake-Up-on-Call setup example. Added a

Connecting to the Internet section. Added a Setting Up DNAT example. Added more

information about activating and setting up a wireless modem account. Added a table

of commonly supported subnets.

C 04/23/07 Updated the Technical Support contact list. Removed the Multi-Tech Certified

National Activation Agent statement. Updated the Multi-Tech Warranty statement.

D 11/15/07 Updated Hazardous Warnings statements. Updated the operating temperature for

EDGE models. Changed GPRS from multi-band to quad-band. The Wireless

Activation section now sends the user to the Wireless Activation Notices for directions

on activating a wireless account. Added PTCRB and FCC regulatory statements to

Appendix B. Improved the quality of some screen shots. Add AT Command for

changing quad-band frequency.

E 03/24/08 Updated for software version 1.19

Trademarks

Trademarks and registered trademarks of Multi-Tech Systems, Inc. include MultiModem, the Multi-Tech logo, and

Multi-Tech. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. All

other products or technologies referenced in this manual are the trademarks or registered trademarks of their

respective holders.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Internet Address: http://www.multitech.com

Technical Support

Country By Email By Phone

Europe, Middle East, Africa: [email protected] +(44) 118 959 7774

U.S., Canada, all others: [email protected] 800-972-2439 or 763-717-5863

Table of Contents

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375E) 3

Table of Contents

Chapter 1 – Introduction and Product Description.....................................................................................................5

Product and Interface Descriptions ....................................................................................................................5

Ethernet Interface ............................................................................................................................................5

MultiModem EDGE..........................................................................................................................................5

MultiModem GPRS..........................................................................................................................................5

MultiModem CDMA..........................................................................................................................................5

Application Example.............................................................................................................................................6

Ship Kit Contents..................................................................................................................................................6

Safety Warnings....................................................................................................................................................7

Ethernet Ports Caution.....................................................................................................................................7

Handling Precautions.......................................................................................................................................7

Safety Instructions for Hazardous Locations....................................................................................................7

Installation Instructions ....................................................................................................................................7

Vehicle Safety..................................................................................................................................................7

Specifications........................................................................................................................................................8

AT Command Information....................................................................................................................................8

Chapter 2 – Getting Started ..........................................................................................................................................9

Setup a Wireless Account....................................................................................................................................9

Connect Antenna, Ethernet, & Power .................................................................................................................9

Front Panel LEDs................................................................................................................................................11

Ethernet LEDs ...............................................................................................................................................11

Modem LEDs.................................................................................................................................................11

Set Your PC’s TCP/IP Address for Ethernet Functionality..............................................................................12

Using AT Commands..........................................................................................................................................13

Prerequisite Steps .........................................................................................................................................13

AT Command for Changing the GPRS-F4 Model's Quad-Band Frequency ..................................................13

AT Command for Verifying Signal Strength...................................................................................................14

AT Command for Checking Network Registration and Roaming Status........................................................14

Configure the Ethernet Interface Using the Web Management Software.......................................................15

Set Time and Date...............................................................................................................................................17

Shutdown Caution ..............................................................................................................................................17

Connecting to the Internet .................................................................................................................................18

Connecting to the Internet Through Your Cellular Provider’s Service............................................................18

Connecting to the Internet Steps ...................................................................................................................18

Chapter 3 – Using the Web Management Software...................................................................................................20

Navigating the Web Management Software......................................................................................................20

Web Management Software Screens ................................................................................................................22

IP Setup................................................................................................................................................................22

IP Setup > General Configuration..................................................................................................................22

IP Setup > HTTP Configuration .....................................................................................................................23

IP Setup > DDNS Configuration.....................................................................................................................24

IP Setup > SNTP Configuration.....................................................................................................................25

IP Setup > Static Routes................................................................................................................................26

IP Setup > Remote Configuration..................................................................................................................27

PPP.......................................................................................................................................................................28

PPP > PPP Configuration..............................................................................................................................28

PPP > Wakeup-on-Call..................................................................................................................................30

PPP > Wakeup-On-Call Examples ................................................................................................................31

PPP > Power-On Configuration.....................................................................................................................34

PPP > Modem Commands ............................................................................................................................34

Networks & Services ..........................................................................................................................................35

Networks & Services > Network Configuration ..............................................................................................35

Networks & Services > Service Configuration................................................................................................36

Table of Contents

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375E) 4

Packet Filters.......................................................................................................................................................37

Packet Filters > Packet Filters. ......................................................................................................................37

Packet Filters > DNAT Configuration.............................................................................................................38

Packet Filters > DNAT Example ....................................................................................................................38

Packet Filters > Advanced.............................................................................................................................40

GRE Tunnels .......................................................................................................................................................41

GRE Tunnels > GRE Tunnels........................................................................................................................41

GRE Tunnels > GRE Routes Configuration...................................................................................................42

DHCP Server........................................................................................................................................................43

DHCP Server > Subnet Settings....................................................................................................................43

DHCP Server > Fixed Addresses ..................................................................................................................44

Tools ....................................................................................................................................................................44

Tools > Tools.................................................................................................................................................44

Tools > Service Status...................................................................................................................................45

Tools > Firmware Upgrade ............................................................................................................................45

Tools > Load Configuration............................................................................................................................46

Tools > Save Configuration ...........................................................................................................................46

Statistics & Logs.................................................................................................................................................47

Statistics & Logs > Ethernet...........................................................................................................................47

Statistics & Logs > Serial...............................................................................................................................47

Statistics & Logs > PPP.................................................................................................................................48

Statistics & Logs > PPP Trace.......................................................................................................................49

Statistics & Logs > SysInfo ............................................................................................................................49

Statistics & Logs > DHCP Stat.......................................................................................................................50

Statistics & Logs > GRE Statistics.................................................................................................................50

Statistics & Logs > Modem Information .........................................................................................................50

Appendix A – A Reference Table of Commonly Supported Subnets......................................................................51

Appendix B – Wireless Antenna.................................................................................................................................53

The Antenna........................................................................................................................................................53

GSM, EDGE, and CDMA Antenna.................................................................................................................53

GSM and E-GSM Radio Characteristics........................................................................................................53

CDMA Radio Characteristics .........................................................................................................................53

Fused DC Power Cable Dimensions .............................................................................................................54

How to Change the Fuse...............................................................................................................................54

Appendix C – Firmware Upgrade Using External TFTP Client.................................................................................55

Appendix D – Multi-Tech Systems, Inc. Warranty and Repair Policies...................................................................56

Multi-Tech Warranty Statement.........................................................................................................................56

Replacement Parts ........................................................................................................................................57

Appendix E – Waste Electrical and Electronic Equipment.......................................................................................58

Index .............................................................................................................................................................................59

Chapter 1 – Introduction and Product Description

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375E) 5

Chapter 1 – Introduction and

Product Description

This User Guide describes the MultiModem®Wireless EDGE, GPRS, and CDMA modems with an Ethernet

Interface.

Product and Interface Descriptions

Ethernet Interface

The MultiModem wireless modems with an Ethernet interface provide shared Internet access with one IP

address. The built-in routing capabilities provide DHCP services and firewall security using Network Address

Translation. Due to the routing capabilities, these modems are sometimes called routers.

These modems support "always-on" network connection as well as "dial-on-demand" for Internet services. The

"always-on" network connection automatically establishes a wireless data connection and allows for around the

clock surveillance, monitoring or real-time data acquisition of any remote Ethernet device such as a Web

camera. If the data link is dropped in the event of poor reception or a complete loss of service, it will

automatically re-establish the data link. When configured for "dial-on-demand" the wireless modem only

accesses the Internet when data is present. This configuration is ideal for sharing Internet access among

networked PCs.

Software features include remote configuration, firmware upgrade, load configuration screen, and a save

configuration screen.

MultiModem EDGE

The MultiModem®EDGE wireless modem delivers some of the fastest cellular wireless data speeds utilizing

EDGE technology. It allows users to connect to the Internet and send and receive data up to three times faster

than possible with an ordinary GSM/GPRS network making it ideal for highly data-intensive multimedia

applications. The MultiModem EDGE wireless modem is equipped with quad-band GSM, which means it can be

used worldwide on all existing GSM networks.

AT Commands: The MultiModem EDGE wireless modem is configured using the EDGE AT

Commands. These commands are documented in the Reference Guide for the MultiModem

Wireless EDGE Modems, document number S000371x.

MultiModem GPRS

The MultiModem®GPRS wireless modem offers standards-based quad-band GSM/GPRS Class 10

performance. The ready-to-deploy, standalone data/fax/voice modem allows developers to add wireless

communication to products with a miniumum of development time and expense. The MultiModem®GPRS

wireless modem is base on industry-standard open interfaces and can be desktop or panel mounted.

AT Commands: The MultiModem GPRS wireless modem is configured using the GPRS AT

Commands. These commands are documented in the Reference Guide for the MultiModem

Wireless GPRS Modems, document number S000293xand also the Reference Guide for the

GSM IP Commands, document number S000333x.

MultiModem CDMA

The MultiModem®CDMA wireless modem offers standards-based multi-band CDMA200 1xRTT performance.

The ready-to-deploy, standalone data/fax/voice modem allows developers to add wireless communication to

products with a miniumum of development time and expense. The MultiModem®CDMA wireless modem is base

on industry-standard open interfaces and can be desktop or panel mounted.

AT Commands:The MultiModem CDMA wireless modem is configured using the CDMA AT

Commands. These commands are documented in the Reference Guide for the MultiModem

Wireless CDMA Modems, document number S000294x.

Chapter 1 – Introduction and Product Description

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375E) 6

Application Example

Ship Kit Contents

The wireless modem is shipped with the following:

Unbundled Package

(Modem without Accessories) Bundled Package

(Modem with Accessories)

1 modem

1 fused DC power cable

4 rubber feet for flat surface mounting

1 Quick Start Guide

1 MultiModem CD

Note: You must supply an antenna.

1 modem

1 power supply cable (type varies)

4 rubber feet for flat surface mounting

1 antenna

1 Quick Start Guide

1 MultiModem CD

Note: Some ship kits may contain printed Customer Activation Notices (directions for activating your modem

through your wireless service provider).

Chapter 1 – Introduction and Product Description

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375E) 7

Safety Warnings

Ethernet Ports Caution

The Ethernet ports are not designed to be connected to a Public Telecommunication Network.

Handling Precautions

All devices must be handled with certain precautions to avoid damage due to the accumulation of static charge.

Although input protection circuitry has been incorporated into the devices to minimize the effect of this static build

up, proper precautions should be taken to avoid exposure to electrostatic discharge during handling and

mounting.

Caution: Maintain a separation distance of at least 20 cm (8 inches) between the

transmitter’s antenna and the body of the user or nearby persons. The modem is not

designed for, nor intended to be, used in applications within 20 cm (8 inches) of the body of

the user.

Safety Instructions for Hazardous Locations

Installation Instructions

Installation instructions are provided which state:

1. The modems are open devices intended for installation in an ultimate enclosure suitable for the

intended application.

2. THIS EQUIPMENT IS SUITABLE FOR USE IN CLASS I, DIVISION 2, GROUPS A, B, C, AND D

OR NON-HAZARDOUS LOCATIONS ONLY.

3. “WARNING – Explosion Hazard – Substitution of Components may Impair Suitability for Class I,

Division 2”.

4. “WARNING – Explosion Hazard – Do not Disconnect Equipment Unless Power has been switched

off or the area is known to be Non-hazardous”.

5. “WARNING – Explosion Hazard – Do not replace fuse unless power has been switched off or the

area is known to be non-hazardous”

6. “WARNING – Do not install or remove SIM card unless power has been switched off or the area is

known to be non-hazardous”.

Vehicle Safety

•Do not use your Wireless MultiModem while driving, unless equipped with a correctly installed vehicle kit

allowing ‘Hands-Free’ Operation.

•Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first.

•If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the

correct functioning of vehicle electronics. To avoid such problems, be sure that qualified personnel have

performed the installation. Verification of the protection of vehicle electronics should be part of the installation.

•The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted.

Chapter 1 – Introduction and Product Description

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375E) 8

Specifications

Features EDGE Modems GPRS Modems CDMA Modems

Performance EDGE: E-GPRS Class 10,

GPRS: Class 12 GPRS Class 10 CDMA2000 1xRTT

Band,

Frequency Quad-band GSM

850/900/1800/1900 MHz Quad-band GSM

850/900/1800/1900 MHz Dual-band 800/1900 MHz CDMA;

800 MHz and 800/1900 MHz with

R-UIM support

Packet Data EDGE: E-GPRS Up to 240K bps,

coding scheme MCS-9, mobile

station Class B, LLC layer, 4 time

slots

GPRS: Full PBCCH support, coding

scheme 1-4, mobile station Class B

Up to 85.6K bps, coding schemes

CS1 to CS4

Up to 153.6K bps forward and

reverse

Circuit-

Switched Data Up to 14.4K bps, non-transparent Up to 14.4K bps transparent and

non-transparent IS-95A, IS 95B up to 14.4K bps

forward and reverse

Short Message

Services-SMS Text & PDU, Point-to-Point

(MO/MT), cell broadcast Text & PDU, Point-to-Point, cell

broadcast Text & UCS-2, Point-to-Point, cell

broadcast

Fax Class 1 Group 3 GSM Class 1 and Class 2 Group 3 Class 2.0 Group 3

Voice Features Half rate (HR), Full rate (FR),

Enhanced full rate (EHR), Adaptive

multi rate (AMR), hands free echo

cancellation, noise reduction

Half rate (HR), Full rate (FR),

Enhanced full rate (EHR), echo

cancellation, noise reduction

(option), telephony and Dual Tone

Multi Frequency (DTMF)

transmission, emergency calls

Telephony and Dual Tone Multi

Frequency (DTMF) functionality,

AMPS Voice, QCELP (13K), echo

cancellation

Antenna

Connectors RF Antenna: 50 ohm SMA (female

connector) RF Antenna: 50 ohm SMA (female

connector)

SIM Connector Standard 3V SIM receptacle Standard 3V SIM receptacle

Interface

Connectors Ethernet Model: RJ-45,

10BaseT/100BaseTX, 802.3 Ethernet Model: RJ-45,

10BaseT/100BaseTX, 802.3

Power

Connectors Ethernet Model: 2.5mm miniature

screw Ethernet Model: 2.5mm miniature

screw

Voice

Connectors Ethernet Model: RJ-9 4-pos

modjack NA NA

Voltage 5V to 32 VDC 5V to 32 VDC 5V to 32 VDC

Power (Max.

Current Draw) 950mA at 5V 800mA at 5V 840mA at 5V

Physical

Description Ethernet Model:

2.8" L x 6.4" W x 1.2" H; 11.5 oz.

(7.1 cm x 16.3 cm x 3.0 cm; 326G)

Ethernet Model:

2.8" L x 6.4" W x 1.2" H; 11.5 oz.

(7.1 cm x 16.3 cm x 3.0 cm; 326G)

Ethernet Model:

2.8" L x 6.4" W x 1.2" H; 11.5 oz.

(7.1 cm x 16.3 cm x 3.0 cm; 326G)

Operating

Temperature -30°to +60°C -20°to +55°C -20°to +55°C

Storage

Temperature -40°to +85°C -40°to +85°C -40°to +85°C

Humidity Relative humidity 20% to 90%

condensing Relative humidity 20% to 90%

condensing

Certifications CE Mark, R&TTE

EMC: FCC Part 2, 15, 22, 24; EN

55022, EN 55024

Safety: cUL, UL 60950; EN 60950

Network: PTCRB

CE Mark, R&TTE

EMC: FCC Part 2, 15, 22, 24; EN

55022, EN 55024

Safety: cUL, UL 60950; EN 60950

Network: PTCRB

EMC: FCC Part 2, 15, 22, 24; EN

55022, EN 55024

Safety: cUL, UL 60950; EN 60950

Network: CDG 1 & 2

Miscellaneous AT Command Compatible

Desktop or panel mounting

Carrier approved

Numerous LEDs provide status

Embedded TCP/IP stack

Two year warranty

AT Command Compatible

Desktop or panel mounting

Carrier approved

Numerous LEDs provide status

Embedded TCP/IP stack

Two year warranty

AT Command Compatible

Desktop or panel mounting

Carrier approved

Numerous LEDs provide status

Over-the-air activation

Embedded TCP/IP stack

Two year warranty

AT Command Information

AT Commands: AT commands for the GPRS, GPRS-F4-IP, CDMA, and EDGE wireless modem are published

in separate Reference Guides included on the MultiModem CD and posted on the Multi-Tech web site.

Chapter 2 – Getting Started

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375E) 9

Chapter 2 – Getting Started

Setup a Wireless Account

Please see the wireless account Activation Notices located on the MultiModem CD. Choose the one for your

wireless network provider and follow the directions to activate your account. These directions may also be included in

your ship kit.

Phone Numbers for the Wireless Modem

Every wireless modem will have its own unique phone number. The phone number may simply be given to you

by your wireless service provider. For GPRS and EDGE, it may also be on the SIM card. Wireless provider

implementations may vary.

Connect Antenna, Ethernet, & Power

Antenna

Connect a suitable antenna to SMA connector. An antenna is supplied with the bundled package ship kit. If

you purchase a single unit, you must supply your own antenna.

Ethernet

Using an RJ-45 Ethernet cable, connect the 10/100 jack to an internal network switch or hub.

Power

Plug one end of the power cord into the device and the other end onto a live power outlet.

Notes

•The PWR LED. The PWR LED lights after power-up.

•The Reset Button. Pressing and holding the Reset button for 5 seconds will restore all factory default

settings.

Back Panel

Antenna Power Supply Cable Ethernet Cable

This part of the power supply

cable varies by the region of the

world to which the product is

shipped: NAM / EU / GB / IE

Note: Units shipped with the universal AC power supply are not suited for installation in hazardous

locations.

Chapter 2 – Getting Started

Multi-Tech Systems, Inc. MultiModem Wireless Modem with Ethernet Interface (S000375E) 10

Optional Fused DC Power Connection

Fused DC Power Connection

•Connect the direct-DC power supply cable into the DC

power source on the vehicle or machine in which you are

mounting the modem. Be sure the GND connection is

correct.

•Connect red wire to + (positive) and black wire to –

(negative).

Note: For automotive application: according to the type of

application, you can use permanent “+” or key-

switched “+”. Connect the power supply to its source

(for example, in a mobile situation, to the vehicle’s

DC fuse/terminal block).

Warning: Over-voltage protection is provided on the

device. To ensure complete protection, you may want to

add additional filtering to the DC input.

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