Multitech MULTI MODEM II MT5600BL Manuel utilisateur

Model MT5600BA

Model MT5600BL

Data/Fax Modem

User Guide

MultiModemII User Guide

Models MT5600BA and MT5600BL

P/N S0000129 Revision C

written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes

in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization

of such revisions or changes.

Record of Revisions

Revision Date Description

C 6/1/01 Manual revised to add the MT5600BA/BL System CD, patent numbers, new

commands, and menu options; delete BBS references and digital loopback tests;

and update phone numbers, regulatory agency statements, firmware upgrade

instructions, Web links, and modem package components list.

Trademarks

MultiModemII, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP and Microcom Network

Protocol are trademarks of Microcom, Inc. K56flex is a registered trademark of Rockwell International

Corporation and Lucent Technologies Corporation. Microsoft, Windows, Windows 95, Windows NT,

and windows 2000 are either registered trademarks or trademarks of Microsoft Corporation in the

United States and/or other countries. All other brand and product names mentioned in this publication

are trademarks or registered trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;

5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250;

5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041;

5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986;

5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274.

Other patents pending.

Notice

Though these modems are capable of 56K bps download performance, line impairments, public tele-

phone infrastructure and other external technological factors currently prevent maximum 56K bps

connections.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A

Telephone (763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Technical Support (800) 972-2439

Internet http://www.multitech.com

iii

FCC Part 15

NOTE: This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equip-

ment generates, uses, and can radiate radio frequency energy, and if

not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by one or

more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Plug the equipment into an outlet on a circuit different from that to

which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC rules. Operation of this

device is subject to the following conditions: (1) This device may not

cause harmful interference, and (2) this device must accept any inter-

ference that may cause undesired operation.

WARNING: Changes or modifications to this unit not expressly ap-

proved by the party responsible for compliance could void the user’s

authority to operate the equipment.

Industry Canada

This Class B digital apparatus meets all requirements of the Canadian

Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du

Reglement Canadien sur le matériel brouilleur.

Contents

MultiModemII User Guide

Chapter 1: Introduction

Introduction ............................................................................................................................. 2

Product Description................................................................................................................ 2

Features .................................................................................................................................... 2

What Is in Your Modem Package? ....................................................................................... 4

Related Manuals ..................................................................................................................... 4

Chapter 2: Installation

Introduction ............................................................................................................................. 6

What You Will Need ..............................................................................................................6

Safety Warnings ...................................................................................................................... 6

Step 1: Connect the Modem to Your System ...................................................................... 7

RS232 Connection ............................................................................................................ 7

Dialup Connection .......................................................................................................... 7

Two-Wire Leased Line Connection............................................................................... 8

Four-Wire Leased Line Connection .............................................................................. 8

Phone Connection............................................................................................................ 8

Power Connection ........................................................................................................... 8

Surge Protectors and Lightning ..................................................................................... 8

Power-On Test ................................................................................................................. 8

Step 2: Install the Modem Driver ......................................................................................... 9

Installing the ModemDriver .......................................................................................... 9

Removing an Old Modem Driver ................................................................................. 9

Step 3: Install and Configure Your Software .................................................................... 10

Chapter 3: Using the Front Panel

Introduction ........................................................................................................................... 12

Modem Configuration ......................................................................................................... 12

LED Indicators ...................................................................................................................... 12

Liquid Crystal Display (LCD) ............................................................................................. 13

Option Selection ............................................................................................................. 13

Menu Structure .............................................................................................................. 13

Menu Overview ............................................................................................................. 14

Status Trunk ............................................................................................................ 15

Basic Options Trunk ............................................................................................... 16

Advanced Options Trunk ...................................................................................... 18

Remote Configuration Options Trunk................................................................. 20

Diagnostic Options Trunk ..................................................................................... 20

Phone Number Memory Options Trunk ............................................................. 21

Caller ID Options Trunk ........................................................................................ 21

Menu Options ................................................................................................................ 22

Status ........................................................................................................................ 22

Basic Options .......................................................................................................... 23

Advanced Options ................................................................................................. 25

Remote Configuration Options ............................................................................ 27

Diagnostic Options ................................................................................................. 27

Phone Number Memory Options ........................................................................ 27

Caller ID Options ................................................................................................... 28

Chapter 4: AT Commands, S-Registers & Result Codes

Introduction ........................................................................................................................... 30

Contents

MultiModemII User Guide

AT Commands ...................................................................................................................... 31

S-Registers.............................................................................................................................. 48

Result Codes .......................................................................................................................... 53

Chapter 5: Remote Configuration

Introduction ........................................................................................................................... 57

Basic Procedure ..................................................................................................................... 57

Setup ....................................................................................................................................... 57

Changing the Remote Configuration Password ....................................................... 57

Changing the Remote Escape Character .................................................................... 58

Chapter 6: Callback Security

Introduction ........................................................................................................................... 60

Setup Procedures .................................................................................................................. 60

Turning Callback Security On and Off ....................................................................... 60

Assigning Callback Passwords .................................................................................... 61

Assigning Callback Phone Numbers .......................................................................... 62

Calling Procedure ................................................................................................................. 63

Callback Security Commands ............................................................................................. 64

Callback Assignments Form ............................................................................................... 65

Chapter 7: Leased Line Operation

Introduction ........................................................................................................................... 67

Two-Wire Setup .................................................................................................................... 67

Four-Wire Setup .................................................................................................................... 68

Dial Backup and Leased Line Restoral .............................................................................. 69

Dial Backup and Leased Line Restoral Setup ................................................................... 69

Leased-Line Operating Distances....................................................................................... 70

Chapter 8: Solving Problems

Introduction ........................................................................................................................... 72

None of the Indicators Light ............................................................................................... 72

The Modem Does Not Respond to Commands ............................................................... 73

The Modem Cannot Connect When Dialing .................................................................... 74

The Modem Disconnects While Online ............................................................................. 75

The Modem Cannot Connect When Answering .............................................................. 76

File Transfer Is Slower Than It Should Be ......................................................................... 76

Data Is Being Lost ................................................................................................................. 77

There Are Garbage Characters on the Monitor ................................................................ 77

The Modem Doesn’t Work with Caller ID ........................................................................ 77

Fax and Data Software Can’t Run at the Same Time ...................................................... 78

Appendix A: Regulatory Compliance

FCC Part 68 Telecom ............................................................................................................ 80

Fax Branding Statement ....................................................................................................... 81

Canadian Limitations Notice .............................................................................................. 82

EMC, Safety, and R&TTE Directive Compliance ............................................................. 82

International Modem Restrictions ...................................................................................... 83

New Zealand Telecom Warning Notice ............................................................................ 83

South African Notice ............................................................................................................84

Contents

MultiModemII User Guide

Appendix B: Technical Specifications

.................................................................................. 85

Appendix C: Loopback Tests

Introduction ........................................................................................................................... 87

Local Analog Loopback Test (V.54 Loop 3) ...................................................................... 87

Remote Digital Loopback Test (V.54 Loop 2) ................................................................... 88

Local Digital Loopback Test (V.54 Loop 2) ....................................................................... 89

Back-to-Back Test .................................................................................................................. 90

Appendix D: Warranty, Service, and Technical Support

Limited Warranty ................................................................................................................. 92

Online Warranty Registration ............................................................................................. 92

Service .................................................................................................................................... 92

North American Products ............................................................................................ 92

International Products .................................................................................................. 93

Ordering Accessories ........................................................................................................... 93

Technical Support ................................................................................................................. 94

Internet Sites .......................................................................................................................... 94

Appendix E: Upgrading the Modem

Introduction ........................................................................................................................... 95

Upgrade Overview ............................................................................................................... 95

Step 1: Identify the Modem Firmware ............................................................................... 95

Step 2: Identify the Current Firmware Version ................................................................ 96

Step 3: Download the Upgrade File ................................................................................... 96

Step 4: Extract the Upgrade Files........................................................................................ 96

Step 5: Clear Your Stored Paramenters ............................................................................. 96

Step 6: Upgrade the Modem’s Firmware .......................................................................... 97

Step 7: Restore Your Parameters ........................................................................................ 97

Appendix F: Installing a Modem Under Linux

Introduction ........................................................................................................................... 98

Standard Linux Serial Port Definitions.............................................................................. 98

Installation ............................................................................................................................. 98

Setup ....................................................................................................................................... 98

Using the Terminal Program Minicom to Verify Operation ................................... 98

Using the Modem to Call the Internet ........................................................................ 99

Calling the ISP ................................................................................................................ 99

Answering Calls ............................................................................................................ 99

Appendix G: Pin Descriptions

RS-232 Pin Descriptions ..................................................................................................... 100

RS-232 Cable Pinouts ......................................................................................................... 101

Leased Line Pinouts ........................................................................................................... 102

Appendix H: ASCII Character Map

.......................................................................................... 103

Index

..................................................................................................................................................................... 104

Introduction

1 Introduction

MultiModemII User Guide

Introduction

Congratulations on your purchase of the MultiModemII modem. You have acquired

one of the finest intelligent data/fax modems available today from one of the

world’s oldest modem manufacturers: Multitech Systems, Inc. This user guide will

help you install, configure, test and use your modem.

Product Description

The MultiModemII MT5600BA and MT5600BL modems incorporate the K56flex™

and V.90 protocols, both of which enable Internet connections at data rates up to 53K

bps* over standard telephone lines. These protocols are able to send data down-

stream to your computer at high speeds by taking advantage of the fact that data on the

telephone network normally is converted from digital to analog only once before it

reaches your modem. Upstream transmissions and transmissions between client mo-

dems are limited to data rates of 33.6K bps, as are downstream transmissions that

are converted more than once on the telephone network.

Both models support two-wire leased line operation. The MT5600BL model also

supports four-wire leased line operation with dial backup and automatic leased line

restoral. Please note that, because leased line operation consists of two client mo-

dems connected to each other, the maximum leased line data rate is 33.6K bps.

The MultiModemII offers interactive automatic dialing. You can store four command

lines or telephone numbers of up to 30 characters each in the modem’s nonvolatile

memory. The modem pulse- or tone-dials, and recognizes dial tones and busy sig-

nals for reliable call-progress detection. It can also detect AT&T calling card tones. It

is FCC-registered for connection to telephone networks without notification to the

telephone company.

The MultiModemII front panel includes a liquid crystal display and four buttons,

which together can be used to either display the current connection status of the mo-

dem or to configure the modem. The MultiModemII also can be configured through

standard AT commands.

Features

General

•Complies with major ITU-T, TIA, and EIA international standards to ensure com-

patibility with other modems.

•Uses DTMF and tone detection to distinguish data and fax calls when used with

software that supports these features.

•Supports serial port speeds to 230.4K bps with compatible serial ports

•Supports Caller ID (North American versions only).

•Displays status and configuration information on a front panel LCD.

*Though this modem is capable of 56K bps download performance, line impairments, public

telephone infrastructure, and other external technological factors currently prevent maxi-

mum 56K bps connections.

1 Introduction

MultiModemII User Guide

Data

•Supports K56flexTM and ITU-T V.90 speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K,

21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps.

Note: Under the 56K bps standards, you can asymmetrically download data from

an ISP at speeds up to 53K bps, but upload only at speeds up to 33.6K bps. Client-

to-client operation, including leased line operation, is also limited to 33.6K bps.

•Supports automatic fallback to slower speeds in noisy line conditions, and fall-

forward to faster speeds as conditions improve.

•Supports ITU-T V.42 LAP-M and MNP Class 3 and 4 error correction.

•Supports ITU-T V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.

•Supports both synchronous and asynchronous data transfer.

•Both models support two-wire leased line operation. The BL model also supports

four-wire leased line operation with dial backup and leased line restoral.

•Supports callback security and remote configuration.

•Supports AS400 applications.

•Automatically disables compression when transferring already-compressed files.

•Can autodial, redial, pulse (rotary) and touch-tone dial.

•Detects dial tones and busy signals for reliable call-progress detection.

•Compatible with the standard AT command set used by most communication

programs.

•Supports the H.324 protocol (videophone ready).

•Supports Plug and Play (PnP).

•Can be flash upgraded.

Fax

•Supports V.17, Class 1, Class 2, and Group 3 fax standards, allowing it to commu-

nicate with other fax modems as well as with fax machines.

•Sends and receives faxes from your computer at 14,400 bps, 12,000 bps, 9600 bps,

7200 bps, 4800 bps, 2400 bps, or 300 bps.

1 Introduction

MultiModemII User Guide

What Is in Your Modem Package?

Your modem package has several components. Make sure you have them all before

trying to operate your modem. Your package should include:

•An MT5600BA or MT5600BL modem

•A power transformer

•Country-specific telephone cordage

•A 9-pin to 25-pin serial cable (international modem kits only)

•A printed Quick Start Guide

•A CD containing data communications and other programs

•A CD containing modem drivers and this User Guide

If any of these items are missing, please contact Multi-Tech Systems or your dealer/dis-

tributor (see Appendix D for information on contacting Multi-Tech via telephone, fax, or

the Internet).

Related Manuals

The following manuals are available from the Multi-Tech World Wide Web and FTP

sites.

82076200 MT56XX Fax Class 1 Developer’s Guide

ftp://ftp.multitech.com/manuals/pdf/developers%20kits/5600fax.pdf

82006502 Fax Class 2 Developer’s Kit

ftp://ftp.multitech.com/manuals/pdf/developers%20kits/82006502.pdf

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