Multitech MultiModem MT2834ZDX Series Manuel utilisateur

FCC Part 15

This equipment has been tested and found to comply with the limits for

a Class B digital device, pursuant to Part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses

and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will

not occur in a particular installation. If this equipment does cause harm-

ful interference to radio or television reception, which can be determined

by turning the equipment off and on, the user is encouraged to try to

correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Plug the equipment into an outlet on a circuit different from that to

which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC rules. Operation is sub-

ject to the following conditions: (1) This device may not cause harmful

interference, and (2) this device must accept any interference that may

cause undesired operation.

WARNING: Changes or modifications to this unit not expressly ap-

proved by the party responsible for compliance could void the user’s

authority to operate the equipment.

Industry Canada

This Class B digital apparatus meets all requirements of the Canadian

Interference-Causing Equipment Regulations.

Cet appareil numerique de la classe B respecte toutes les exigences du

Reglement sur le materiel brouilleur du Canada.

82034908

Quick Reference Guide

Models MT2834ZDX, MT2834ZDXb, MT2834ZDXI, MT2834DXK

P/N 82034908 Revision I (3/5/99)

prior expressed written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the

contents hereof and specifically disclaims any implied warranties of merchantability or

fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the

right to revise this publication and to make changes in the content hereof without obli-

gation of Multi-Tech Systems, Inc. to notify any person or organization of such revi-

sions or changes.

Record of Revisions

Revision Date Description

I3/5/99 Updated agency, technical support, BBS, and Internet sections;

added URLs; deleted CompuServe section.

Trademarks

MultiModem, MultiModemZDX, Multi-Tech, and the Multi-Tech logo are trade-

marks of Multi-Tech Systems, Inc.

Adobe, Acrobat, and Acrobat Reader are trademarks of Adobe Systems Incorporated.

IBM is a trademark of International Business Machines Corporation. Macintosh is

a registered trademark of Apple Computer, Inc. MNP and Microcom Network

Protocol are trademarks of Microcom, Inc. Microsoft, Windows, Windows 95, and

Windows NT are either registered trademarks or trademarks of Microsoft Corpora-

tion in the United States and/or other countries. ProComm Plus is a registered

trademark of Datastorm Technologies, Inc.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A

(612) 785-3500 or (800) 328-9717

Fax (612) 785-9874

Fax-Back Service (612) 717-5888

Technical Support (800) 972-2439

BBS (612) 785-3702 or (800) 392-2432

Internet

http://www.multitech.com/

Quick Reference Guide

Chapter 1: Introduction

Congratulations..........................................................................................3

What Is in My Modem Package? ..............................................................4

Chapter 2: Quick Start

Introduction ................................................................................................7

What You’ll Need .......................................................................................7

We supply.............................................................................................7

You supply............................................................................................7

Safety Warnings ........................................................................................8

Step 1: Place the Modem ..........................................................................8

Step 2: Connect the Modem to Your System............................................9

RS232 Connection .............................................................................10

LINE Connection ................................................................................10

PHONE Connection ...........................................................................10

POWER Connection ..........................................................................11

Power-On Test ...................................................................................11

Step 3: Install the Modem in Windows ....................................................12

Adding the Modem to Windows .........................................................12

Removing Your Old Modem from Windows ......................................13

Step 4: Install and Configure Your Software...........................................14

Step 5: Call the Multi-Tech BBS..............................................................16

Windows HyperTerminal ....................................................................16

Windows Terminal..............................................................................18

Running MultiModemZDX Help .........................................................19

References ..............................................................................................20

Chapter 3: Features

What Can I Do with My MultiModemZDX? .............................................23

Features...................................................................................................24

Required Equipment ................................................................................25

Computer............................................................................................25

Serial Cable........................................................................................25

Telephone Line ..................................................................................26

Contents

vii

Communications Software .................................................................26

Connections .............................................................................................27

Connecting to the Computer (“RS232”) .............................................27

Connecting to the Telephone Line (“LINE”).......................................28

Connecting a Telephone Set (“PHONE”)...........................................28

Connecting to Power (“POWER”) ......................................................29

Surge Protectors and Lightning .........................................................29

Front Panel ..............................................................................................30

Speed Indicator Blink Rates ....................................................................32

Chapter 4: AT Commands, S-Registers & Result Codes

AT Commands.........................................................................................35

S-Registers ..............................................................................................56

Result Codes ...........................................................................................59

Chapter 5: Solving Problems

Introduction ..............................................................................................63

None of the LEDs Light When the Modem Is On....................................63

The Modem Does Not Respond to Commands ......................................64

The Modem Dials But Cannot Connect...................................................67

The Modem Disconnects While Online ...................................................69

The Modem Cannot Connect When Answering......................................70

File Transfer Is Slower Than It Should Be ..............................................70

Data Is Being Lost ...................................................................................71

There Are Garbage Characters on the Monitor ......................................71

Fax and Data Programs Can’t Run at the Same Time ...........................72

Appendix A: Regulatory Compliance

FCC Part 68 Telecom..............................................................................75

Fax Branding Statement..........................................................................77

Canadian Limitations Notice....................................................................78

Compliance with BABT Requirements ....................................................79

European Low Voltage Directive .............................................................80

EMC, Safety, and Terminal Directive Compliance..................................80

viii

Quick Reference Guide

CTR21......................................................................................................81

Australian Modem Warning Notice..........................................................81

Modem Commands ............................................................................81

Call Attempts/Retries .........................................................................82

Use of Supplied Power Transformer..................................................82

For Voice Modems .............................................................................82

New Zealand Telecom Warning Notice...................................................83

Use of Supplied Power Transformer..................................................83

Appendix B: Technical Specifications

........................................85

Appendix C: Warranty, Service, and Technical Support

Limited Warranty .....................................................................................89

Service .....................................................................................................90

Technical Support....................................................................................90

Online Warranty Registration ..................................................................91

The Multi-Tech BBS ................................................................................91

To Log on to the Multi-Tech BBS.......................................................91

To Download a File ............................................................................92

About the Internet ....................................................................................93

About the Multi-Tech Fax-Back Service ..................................................94

Contents

Quick Reference Guide

Introduction

Quick Reference Guide

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