Multitech MT5634ZPX Manuel utilisateur

Owner’s Manual

82072202 Revision C

#MT5634ZPX

This publication may not be reproduced, in whole or in part, without prior

expressed written permission from Multi-Tech Systems, Inc. All rights

Multi-Tech Systems, Inc. makes no representations or warranties with

respect to the contents hereof and specifically disclaims any implied

warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes from time to time in the content hereof

without obligation of Multi-Tech Systems, Inc. to notify any person or

organization of such revisions or changes.

Record of Revisions

Revision Date Description

A(12/22/97) Manual released.

B(06/15/98) Editorial update, all pages at Rev B.

C(03/29/99) Revised to distinguish Type 1 and 2 boards.

Trademarks of Multi-Tech Systems, Inc. are as follows: MultiModem,

MultiModemII, MultiModemµ, Multi-Tech and the Multi-Tech logo.

MNP, Microcom Network Protocol is a trademark of Microcom Inc.

Macintosh is a trademark of Apple Computer Inc.

PC-DOS: International Business Machines Corporation

Pentium: Intel Corporation

AT&T is a trademark of American Telephone and Telegraph Co.

Windows® and Windows® 95 are registered trademarks of Microsoft

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112 U.S.A.

(612) 785-3500 or (800) 328-9717

U. S. FAX 612-785-9874

Fax-Back Service 612-717-5888

Technical Support (800) 972-2439

BBS (612) 785-3702 or (800) 392-2432

Internet Address: http://www.multitech.com

Technical Writer: [email protected]

iii

Contents

Chapter 1 - Introduction and Description

Congratulations ................................................................................ 8

What is in Your Modem Package? ..................................................11

How to Use This Manual .................................................................11

Typographic Conventions............................................................... 13

Chapter 2 - Installation

Introduction .................................................................................... 16

What You’ll Need ............................................................................ 16

Safety Warnings ............................................................................. 17

Installation ...................................................................................... 17

Configure the MultiModemZPX DIP-Switches and Jumpers.......... 19

Windows 95 Plug and Play ...................................................... 19

Non PnP .................................................................................. 21

Non-PnP COM Ports & IRQAddress -- Type 1 Board ............. 22

Non-PnP COM Ports & IRQAddress -- Type 2 Board ............. 24

Sound Card Considerations ........................................................... 25

Install the MultiModemZPX into the Computer ............................... 26

External Connections ..................................................................... 27

Cabling for Type 1 Board ......................................................... 28

Cabling for Type 2 Board ......................................................... 29

Installing Drivers............................................................................. 30

Verifying Configuration ................................................................... 30

Is Your MultiModemZPX Ready for Use?....................................... 32

Operating Your MultiModemZPX .................................................... 33

Simple Operations.......................................................................... 34

Software Configuration................................................................... 34

Testing the MultiModemZPX’s Data Functions in Windows 95 Plug

and Play ......................................................................................... 35

Testing the MultiModemZPX’s FAX Functions in Windows 95 Plug

and Play ......................................................................................... 37

Other Ways to Access Microsoft Fax ............................................. 38

Testing the MultiModemZPX’s Voice Function ............................... 38

MultiModemZPX’sAnswering Machine Test ............................ 39

Loopback Testing ..................................................................... 39

MultiModemZPX’s Speakerphone Test .................................... 39

Configuring Communications Software .......................................... 40

Chapter 3 - AT Commands, Result Codes

and S-Registers

Introduction .................................................................................... 46

AT Commands................................................................................ 46

S-Registers .................................................................................... 58

Result Codes.................................................................................. 62

Chapter 4 - Troubleshooting

Introduction .................................................................................... 66

Initial Checklist ............................................................................... 66

Common Problems ........................................................................ 67

The Modem Does Not Respond to Commands ....................... 67

The Modem Dials But Cannot Make a Connection .................. 69

The Modem Disconnects While Online.................................... 71

The Modem Cannot Connect WhenAnswering ....................... 72

File Transfer Appears Slower Than It Should .......................... 72

Data Is Being Lost ................................................................... 72

ThereAre Garbage Characters on the Monitor........................ 73

Fax and Data Software Won’t Run at the Same Time ............. 73

Chapter 5 - Warranty, Service and

Tech Support

Introduction .................................................................................... 76

Limited Warranty ............................................................................ 76

Online Warranty Registration................................................... 77

Technical Support........................................................................... 77

Recording Modem Information................................................. 78

Service..................................................................................... 79

The Multi-Tech BBS ....................................................................... 79

Logging on to the Multi-Tech BBS............................................ 80

Downloading a file.................................................................... 80

About the Internet........................................................................... 82

About the Multi-Tech Fax-Back Service ......................................... 82

Appendices

AppendixA: Regulatory Compliance.............................................. 84

FCC Part 68 Telecom............................................................... 84

FAX Branding Statement ......................................................... 86

Canadian Limitations Notice .................................................... 86

Compliance with BABT Requirements..................................... 87

Class B Statement ................................................................... 90

FCC Part 15 ...................................................................... 90

Industry Canada ................................................................ 91

European Low Voltage Directive.............................................. 91

Compliance with BS6305, BS6320, BABT/SITS/82/005S ....... 92

Compliance with BS6789 Section 3.1 & Part 2........................ 93

Compliance with BS6328 Part 1 .............................................. 94

EMC, Safety, & Terminal Directive Compliance ....................... 94

Australian and New Zealand Modem Warning Notice ............. 95

Appendix B: Technical Specifications............................................. 97

Appendix C:ASCII Conversion Chart............................................101

Index

......................................................................................................102

Chapter 1: Introduction and Description

MT5634ZPX

Owner’s Manual

Congratulations

Congratulations on your purchase of one of the finest internal

data/fax/voice modems available today: the MultiModemZPX™

from Multi-Tech Systems.

The MultiModemZPX is an internal, half-length, fax modem card

that can be plugged into any 16-bit ISA expansion slot. Your

MultiModemZDX incorporates a new modem technology called

K56flex

that enables Internet connections at data rates up to

56 Kbps over standard telephone lines. K56flex technology is

able to propel data downstream from the Internet to your

computer at speeds of up to 56 Kbps because data is digitally

encoded instead of modulated. Upstream transmission, mostly

keystroke and mouse commands from your computer to the

central site, continues to flow at the conventional data rate of

33.6 Kbps.

Your MultiModemZPX offers interactive automatic dialing, as

well as command mode option configuration. You can store two

command line/telephone numbers, of up to 40 characters each,

in the modem’s nonvolatile memory. The modem pulse or tone

dials and recognizes dial tones and busy signals for reliable call-

progress detection. The modem can detect AT&T calling card

tones. It is FCC-Registered for connection to telephone networks

without any Data Access Arrangements (DAAs).

This owner’s manual will help you to install, configure, use, and

troubleshoot your modem.

Note: Though this modem is capable of 56 Kbps download

performance, line impairments, public telephone infrastructure

and other external technological factors currently prevent

maximum 56 Kbps connections.

MT5634ZPX

1 Introduction and Description

The MultiModemZPX is a full-featured internal data/fax/voice

modem designed for Pentium computers in either Windows Plug

and PlayTM or non-Windows environments.

General features include:

• Compliance with major ITU-T, TIA, and EIA international

standards to ensure compatibility with other modems.

• Distinguishes data, fax, and voice calls.

• Easy Windows 95 Plug and Play (PnP) and non-Windows

installation.

• Compliance with the V.80 standard, allowing video

conferencing over analog telephone lines with any H.324

video phone system.

Data

• Supports K56flexTM for data transmission speeds up to

56 Kbps, while maintaining compatibility with lower-speed

modems.

Note the K56flex standard asymmetrically transfers data—

client downloads at speeds up to 56 Kbps; client uploads at

speeds up to 33.6 Kbps.

• Supports the enhanced ITU-T V.34 standard, with data

transmission speeds to 33.6K bps, while also maintaining

compatibility with lower-speed modems.

• Supports K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K,

24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K,

2.4K, 1.2K, and 0-300 bps.

• Automatic fallback to slower speeds in noisy line conditions,

and fall-forward to faster speeds as conditions improve (line

qualitymonitoring).

• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.

• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.

MT5634ZPX

Owner’s Manual

• H.324 compliant (videophone ready).

• Automatic disabling of compression when transferring

already-compressed files.

• Autodial, redial, pulse (rotary) and touch-tone dial.

• Dial tone and busy signal detection for reliable call-progress

detection.

• Distinctive ring support to route voice, data, or fax calls on a

single phone line.

• Plug and Play (

PnP

) serial support.

• FlashROM upgradable.

• Compatibility with the standard AT command set used by

most communication programs.

• Stores up to two telephone numbers.

Fax

• Supports V.17, Group 3 fax communication standards,

allowing it to communicate with other fax modems as well as

with fax machines.

• Responds to Class 1 and Class 2 fax commands, enabling it

to exchange editable and encrypted faxes with other

Windows 95 computers.

• Sends and receives faxes from your computer at 14,400

bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.

Voice

• Full-duplex speakerphone support with adjustable speaker

volume control. Can record and play back answering

machine messages using optional microphone and speaker.

• Remote/local telephone answering machine (TAM)

capabilities include voice mail control, record/playback, and

call screening.

• Supports the TIA/EIA IS-101 AT+V voice command set.

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