Multitech MT5634MU Manuel utilisateur

Model MT5634MU

Portable USB Modem

User Guide

S0000001 Revision F

MultiMobile

USB

(Model MT5634MU)

This publication may not be reproduced, in whole or in part, without prior expressed written permission from

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims

any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves

the right to revise this publication and to make changes from time-to-time in the content hereof without obligation of Multi-Tech

Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current

versions of our product documentation.

Record of Revisions

Revision Date Description

A (4/30/99) Manual released.

B (3/3/00) Added installation procedure for Windows 2000; %A1, &C2, &En Result

codes and S-18 S-Register.

C(5/13/01) Added info on Windows ME, Flash Wizard, & Global Wizard.

D (4/02/03) Added info on PhoneTools. Added installation of Windows XP drivers.

Removed the chapter about remote configuration. Removed list of related

manuals which included old voice command document.

E04/06/04 Added installation for Multi-Tech Systems Modem Scripts for Mac OS.

F 05/03/07 Revised tech support listing an d warranty.

Patents

This Product is covered by one or more of the following U.S. Patent Numbers:

5.301.274; 5.309.562

;

5.355.365; 5.355.653;

5.452.289; 5.453.986

. Other Patents Pending.

Trademarks

MultiMobile

USB

is a trademark and Multi-Tech and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc.

IBM is a trademark of International Business Machines Corporation. MNP and Microcom Network Protocol are trademarks of

Microcom, Inc.

K56flex and V.90 are trademarks of Rockwell International Corporation and Lucent Technologies Corporation. Microsoft,

Windows, Windows 98, Windows 95, and Windows 2000 are either registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries.

Notice

Though these modems are capable of 56 Kbps download performance, line impairments, public telephone

infrastructure and other external technological factors currently prevent maximum 56 Kbps connections.

World Headquarters: Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A

(763) 785-3500 or (800) 328-9717

US Fax (763) 785-9874

Technical Support Contacts

Country By Email By Phone

France: suppor[email protected] +(33) 1-64 61 09 81

Europe, Asia, Africa: suppor[email protected].uk +(44) 118 959 7774

U.S., Canada, all others: suppor[email protected] 800-972-2439 or 763-717-5863

Internet Address http://www.multitech.com

Contents

Chapter 1 - Introduction and Description ....................................................................5

Introduction ................................................................................................................................................ 6

Product Description ................................................................................................................................... 6

Universal Serial Bus (USB) ....................................................................................................................... 6

What Can You Do with Your Modem? ......................................................................................................... 7

Features ..................................................................................................................................................... 8

Data ..................................................................................................................................................... 8

Fax ....................................................................................................................................................... 8

Required Equipment ............................................................................................................................ 8

Connections .............................................................................................................................................. 9

Connecting to the Computer (“USB”) .................................................................................................. 9

Connecting to the Telephone Line (“LINE”) ......................................................................................... 9

Surge Protectors and Lightning ........................................................................................................... 9

Front Panel ................................................................................................................................................. 9

Technical Specifications .......................................................................................................................... 10

Chapter 2 - Installation ................................................................................................13

Unpacking ................................................................................................................................................ 14

Safety Warning Telecom ........................................................................................................................... 14

Step 1: Connect the Modem to Your System ........................................................................................... 15

USB Connection ................................................................................................................................ 15

Line Connection ................................................................................................................................. 15

Step 2: Installing the Modem ................................................................................................................... 16

Installation in Windows XP ................................................................................................................ 16

Installation in Windows 2000 ............................................................................................................. 16

Installation in Windows ME ............................................................................................................... 20

Installation in Windows 98 ................................................................................................................. 25

Installation in Windows 95 ................................................................................................................. 28

Removing Your Old Modem from Windows ....................................................................................... 28

Step 3: Configuring the Modem for Your Country .................................................................................... 29

Using the Global Wizard Utility ......................................................................................................... 29

Using AT Commands ......................................................................................................................... 29

Step 4: Installing Data Communications Software .................................................................................. 30

Chapter 3 - AT Commands, S-Registers & Result Codes .........................................31

AT Commands ..............................................................................................................32

AT Command Summary ........................................................................................................................... 33

S-Registers .............................................................................................................................................. 42

Result Codes ........................................................................................................................................... 44

Chapter 4 - Troubleshooting ........................................................................................47

Introduction .............................................................................................................................................. 48

None of the Indicators Light .............................................................................................................. 48

The Modem Does Not Respond to Commands................................................................................. 48

The Modem Dials But Cannot Connect ............................................................................................. 49

The Modem Disconnects While Online ............................................................................................. 50

The Modem Cannot Connect When Answering ................................................................................. 50

The Modem Doesn’t Work with Caller ID .......................................................................................... 50

Fax and Data Software Can’t Run at the Same Time ....................................................................... 50

Appendices ................................................................................................................... 51

Appendix A: Regulatory Agency Compliance .......................................................................................... 52

Class B Statement ............................................................................................................................ 52

FCC Part 15 ....................................................................................................................................... 52

Industry Canada ................................................................................................................................ 52

FCC Part 68 Telecom ........................................................................................................................ 52

FAX Branding Statement ................................................................................................................... 53

Canadian Limitations Notice: ............................................................................................................ 54

EMC, Safety and R&TTE Directive Compliance ............................................................................... 54

New Zealand Telecom Warning Notice ..............................................................................................55

International Modem Restrictions ..................................................................................................... 55

Appendix B - V.90 Support ....................................................................................................................... 56

Introduction ........................................................................................................................................ 56

V.90 Troubleshooting ......................................................................................................................... 56

Appendix C: Loopback Tests ................................................................................................................... 57

Introduction ........................................................................................................................................ 57

Local Analog Loopback Test (V.54 Loop 3) ....................................................................................... 57

Appendix D: Warranty, Service, and Technical Support .......................................................................... 60

Multi-Tech Warranty Statement ......................................................................................................... 60

Technical Support Contacts .............................................................................................................. 61

About the Internet .............................................................................................................................. 62

About Ordering Accessories ............................................................................................................. 62

Software User License Agreement ................................................................................................... 62

Appendix E: Dial-Up Networking ............................................................................................................. 64

Windows 95/98/ME Dial-Up Networking ........................................................................................... 64

Windows 2000 Dial-Up Networking................................................................................................... 67

Appendix F: Upgrading the Modem ......................................................................................................... 72

Introduction ........................................................................................................................................ 72

Upgrade Overview ............................................................................................................................ 72

Appendix G - Multi-Tech Systems Modem Scripts for ............................................................................ 75

Mac OS .................................................................................................................................................... 75

Mac OS X Instructions ............................................................................................................................ 76

Mac OS 9.2.2 and Older Instructions ...................................................................................................... 79

Where to put the modem scripts (drag and drop installation) .......................................................... 79

Index .............................................................................................................. 81

Chapter 1 - Introduction and Description

MultMobile

USB

User Guide

Introduction

Welcome to the world of data communications.You have acquired one of the finest intelligent data and

fax modems available today from one of America’s oldest and most respected modem manufacturers:

Multi-Tech Systems, Inc. This user’s guide will help you install, configure, test and use your modem.

Product Description

The MT5634MU modem incorporates

V.90

™

technology, which enables Internet connections at data

rates up to 56 Kbps* over standard telephone lines. V.90 technology is able to send data downstream

from the Internet to your computer at these speeds because data on the telephone network typically is

converted from digital to analog only once before it reaches your modem. Upstream transmissions, and

transmissions between client modems, are limited to data rates of 33.6 Kbps, as are downstream

transmissions that are converted more than once on the telephone network.

Figure 1-1: MT5634MU

The MT5634MU is Plug-and-Play in Windows 2000, Windows ME, Windows 98, and Windows 95

operating systems with interactive automatic dialing and command mode configuration. In standard

mode, you can store up to two command lines or telephone numbers of up to 40 characters each in

the modems’ nonvolatile memory. The modem pulse- or tone-dials, and recognizes dial tones and busy

signals for reliable call-progress detection.The modem can detect AT&T calling card tones. It also has

Caller ID, remote configuration and incorporates self-resetting lightning protection. The MT5634MU is

FCC-registered for connection without notification to the telephone company.

The MT5634MU is a full-duplex intelligent modem with V.42 error correction, V.42bis data

compression, and V.17 (14,400 bps), Class 1 and 2, Group 3 fax capabilities.

The MT5634MU operates with Multi-Tech’s Global Wizard program. Telephone company technical

requirements differ from country to country. In the Global Wizard program, you simply specify the

country in which you will operate, selecting from a pull-down menu. Global Wizard does the rest,

automatically setting up the correct operating parameters for your modem to operate in your country.

Multi-Tech’s Flash Wizard utility allows MT5634MU firmware to be updated by the user.

Universal Serial Bus (USB)

Universal Serial Bus (USB), defined by a consortium of industry leaders, permits connection of multiple

low-speed and medium speed computer peripheral devices such as telephones, modems, printers,

keyboards, mice, and scanners; all from a single personal computer port. The specification, based on

an open architecture is quickly becoming a standard feature in new desktop and notebook computers.

Although K56flex

™

technology is capable of downloads of up to 56 Kbps, FCC regulations currently

restrict ISP modems to downloads of 53 Kbps.

Chapter 1 - Introduction and Description

What Can You Do with Your Modem?

Your Multi-Tech MultiMobile MT5634MU is the gateway to the exciting world of telecommunications.

You can use it to access commercial on-line information services such as America Online, Genie, and

Prodigy. These services provide access to databases, encyclopedias, stock reports, news, weather,

and shopping. They provide electronic mail (e-mail) links to subscribers of the same and other

services. Public message areas called forums allow subscribers to trade information and opinions on a

vast array of topics from A to Z, while vendor forums provide hardware and software support from Multi-

Tech and other manufacturers. Online services also allow you to upload and download computer

programs, data files, and updated software such as video and printer drivers.

Your modem can also connect you to the Internet, an international computer network of universities,

libraries, businesses, and government agencies. Like the commercial online services, the Internet

provides e-mail services, public message areas, and access to information and software, much of it

easily accessed through the World Wide Web.

Other uses include direct links to colleagues with modems, to banks, and to service bureaus.You can

also telecommute with your fax modem—work at home while communicating with the office by modem

or fax.

And of course, you can use your modem to exchange faxes with any fax machine in the world,

enabling you to communicate quickly with businesses and organizations that do not have direct

modem communications.

MultMobile

USB

User Guide

Features

• Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with

other modems.

• Caller ID capability can identify a caller’s phone number (available only on U.S. products).

• Limited warranty: Ten years

Data

• Supports the V.90 standard for data transmission speeds up to 56 Kbps while maintaining

compatibility with lower-speed modems.

• Supports the enhanced ITU-T V.34 standard, with data transmission speeds to 33.6 Kbps.

• Supports asynchronous data rates at 56K, 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K,

16.8K, 14.4K, 12K, 9600, 4800, 2400, 1200, and 300 bps.

• Supports automatic fallback to slower speeds in noisy line conditions, and fall-forward to faster

speeds as conditions improve.

• ITU-T V.42 LAP-M and MNP Class 3 and 4 error correction.

• ITU-T V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.

• Automatically disables data compression when transferring already-compressed files.

• Autodial, redial, pulse (rotary) and touch-tone dial.

• Dial tone and busy signal detection for reliable call-progress reporting.

• Compatible with the standard AT command set used by most communication programs.

Fax

• Supports V.17, Group 3 fax communication standards, allowing it to communicate with other

fax modems as well as with fax machines.

• Responds to EIA/TIA Class 1 and 2 fax commands, enabling it to exchange editable and

encrypted faxes with Windows 95 computers.

• Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps,

2400 bps, or 300 bps.

Required Equipment

In addition to the contents of your modem package, you need the following equipment.

•Computer:Your modem can only be connected to a computer with a USB port.

•Telephone Line: You must have a telephone line with jack (connector) that accepts the cable

that comes with the modem. If you do not have a telephone jack near your computer, you

should install one before proceeding.

Do-it-yourself telephone extension kits and accessories are available wherever telephones are

sold.You may also hire an independent contractor or your local telephone company to install

an extension. If you want a separate line for your fax modem, you must contact your telephone

company.

•Communications Software:To operate your modem, you must have data communications

and fax communications software (included with the modem). Data communications software

simplifies control of the modem by guiding you through the process of selecting your serial

port, your port speed, and other variables, and then storing your settings, including frequently

called phone numbers, so they can be recalled with the stroke of a key or the click of a

mouse. Data communications software must be set up, or configured, before you can use it.

Chapter 1 - Introduction and Description

Connections

To use your modem, you must connect the MT5634MU’s USB cable connector to your computer

(“USB”) and to a telephone line (“LINE”).

PC USB Connector RJ-11 Connector

Figure 1-2: USB and communications connectors.

Connecting to the Computer (“USB”)

Connect the USB connector on the MT5634MU to a USB connector on the back of your computer.

Connecting to the Telephone Line (“LINE”)

Plug one end of the cable provided with the modem into the telephone jack in your home or office. Plug

the other end into the LINE jack on the modem.

Note: The Federal Communications Commission (FCC), Industry Canada, and other regulatory

agencies impose certain restrictions on equipment connected to public telephone systems. See

Appendix A for more information.

Surge Protectors and Lightning

Your modem has self-resetting lightning protection to protect it from electrical spikes on the telephone

line. During an electrical storm, your safest course is to unplug your computer equipment from both the

power outlet and the telephone line.

Front Panel

The MT5634MU has 4 LEDs on the front panel indicating status, configuration, and activity:

Figure 1-3: Front panel

•Data. The Data LED flashes when the modem is transmitting/receiving data to/from another

modem.

•Carrier Detect. The CD LED lights when the modem detects a valid carrier signal from another

modem. It is on when the modem is communicating with the other modem and off when the link is

broken.

•Off-Hook. The OH LED lights when the modem is off-hook, which occurs when the modem is

dialing, online, or answering a call. The LED flashes when the modem pulse-dials.

•Terminal Ready. The TR LED lights when Windows detects and initializes the modem.

MultMobile

USB

User Guide

Technical Specifications

Your MultiMobileUSB fax modem meets the following specifications:

Trade Name

MultiMobileUSB™

Model Number

MT5634MU

Client-to-Server

V.90 or K56flex speeds when accessing an ISP type V.90 or

Data Rates

K56flex server

(actual speed depends on server capabilities/line conditions)

Client-to-Client

33,600, 31,200, 28,800, 26,400, 24,000, 21,600, 19,200,

Data Rates

16,800, 14,400, 12,000, 9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Data Rates

14,400, 12,000, 9600, 7200, 4800, 2400, 300 bps

Data Format

Serial, binary, asynchronous

Modem Compatibility

ITU V.90, K56flex; ITU-T V.34 enhanced, V.34, V.32terbo, V.32bis,

V.32, V.22bis, V.22; Bell 212A and 103/113; ITU-T V.29, V.42, V.42bis;

ITU-T V.21 & V.23 in international versions

Fax Compatibility

ITU-T Group 3, Class 1 and 2, T.4, T.30, V.21, V.27ter, V.29, V.17, and

TIA/EIA TR29.2

Error Correction

ITU-T V.42 (LAP-M or MNP 3–4)

Data Compression

ITU-T V.42bis (4:1 throughput), MNP 5 (2:1 throughput)

Flow Control

XON/XOFF (software), RTS/CTS (hardware)

Intelligent Features

Plug and play; fully AT command compatible; autodial, redial, repeat

dial; pulse or tone dial; dial pauses; auto answer; caller ID; EIA

extended automode; adaptive line probing; automatic symbol and

carrier frequency during start-up, retrain, and rate renegotiation; call

status display, auto-parity and data rate selections; keyboard-

controlled modem options; non-volatile memory; on-screen displays

for modem option parameters; command lines of up to 40 characters

each; help menus; remote configuration;

Command Buffer

40 characters

Data Modulation

FSK at 300 bps, PSK at 1200 bps, QAM at 2400, 4800, and 9600 bps

(non-trellis), QAM with trellis-coded modulation (TCM) at 9600,

12,000, 14,400, 16,800, 19,200, 21,600, 24,000, 26,400, 28,800,

31,200, 33,600, and 56,000 bps

Fax Modulation

V.21 CH2 FSK at 300 bps (half duplex)

V.27ter DPSK at 4800 and 2400 bps

V.29 QAM at 9600 and 7200 bps

V.17TCM at 14400, 12000, 9600, and 7200 bps

Carrier Frequencies

1600, 1646, 1680, 1800, 1829, 1867, 1920,

ITU-T V.34

1959, 2000 Hz

Carrier Frequencies

1800 Hz

ITU-T V.32bis/V.32

Carrier Frequencies

Transmit originate: 1200 Hz

V.22bis/V.22 or

Transmit answer: 2400 Hz

Bell 212A Standard

Receive originate: 2400 Hz

(2400 & 1200 bps)

Receive answer: 1200 Hz

Carrier Frequencies

Transmit originate: 390 Hz mark

ITU-T V.23

450 Hz space

(1200 bps)

Receive originate: 1300 Hz mark

2100 Hz space

Transmit answer: 1300 Hz mark

2100 Hz space

Receive answer: 390 Hz mark

450 Hz space

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