Multitech MultiModem MT9234ZPX-UPCI Manuel utilisateur

1MultiModem ZPX UPCI/PCIe User Guide

MultiModem® ZPX

V.92 Internal Modem

MT9234ZPX-UPCI and MT9234ZPX-PCIE

User Guide

2MultiModem ZPX UPCI/PCIe User Guide

MultiModem® ZPX User Guide

MT9234ZPX-UPCI, MT9234ZPX-UPCI-NV, MT9234ZPX-PCIe, MT9234ZPX-PCIe-NV

P/N S000414F, Revision G

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied

warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any

person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.

Revision History

Revision

Date

Description

03/20/12

Removed CD references. Added link to Installation Resources site.

10/04/12

Corrected typographical errors. Added voice jumper information.

12/12/12

Updated RoHS.

12/12/13

UL translations.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. Microsoft, Windows 2003, XP, Vista, Win7,

and Windows Server 2008 are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Patents

This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503;

5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508;

5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616;

5,453,986; 5,452,289; 5,450,425; D353, 598; 5,355,365; 5,309,562; 5,301,274; 7082106;7082141;7092406. Other Patents Pending.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Internet Address: http://www.multitech.com

Contacting Multi-Tech Support

To better serve our customers, manage support requests and shorten resolution times, we have created the online web portal that lets you

submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your most complex questions,

ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more. To create an account and

submit a Support Case on the Portal, visit support.multitech.com

Online Web Portal https://support.multitech.com/

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech products.

Visit our support area on the website for other support services.

Knowledge Base and Support Services www.multitech.com/en_US/SUPPORT

Technical Support

Business Hours: M-F, 9am to 5pm CST

Country

By Email

By Phone

Europe, Middle East, Africa:

[email protected]

+(44) 118 959 7774

U.S., Canada, all others:

[email protected]

(800) 972-2439 or (763) 717-5863

Warranty

To read the warranty statement for your product, please visit: http://www.multitech.com/en_US/COMPANY/Policies/warranty/

MultiModem ZPX UPCI/PCIe User Guide 3

Contents

Chapter 1 –Description and Specifications........................................................................................................5

Product Description................................................................................................................................................5

Package Contents...................................................................................................................................................5

AT and Fax Commands...........................................................................................................................................5

Technical Specifications .........................................................................................................................................6

Chapter 2 –Windows Installation .....................................................................................................................8

Downloading the Windows Drivers........................................................................................................................8

Using the Windows Installer ..................................................................................................................................8

Chapter 3 –Hardware Installation ....................................................................................................................9

Safety Notices.........................................................................................................................................................9

Analog Telecom Safety Warnings...........................................................................................................................9

TNV Circuit Safety...................................................................................................................................................9

Installing your MultiModem.................................................................................................................................10

Cabling Your Modem............................................................................................................................................11

Connecting the Modem to the Phone Line ...................................................................................................11

Changing the Voice Jumper ...........................................................................................................................11

Connecting a Phone (Optional)......................................................................................................................11

Connecting a Microphone and Headphone (Optional) .................................................................................11

Connecting the Sound Card and Speaker (for Voice Option) ........................................................................12

Chapter 4 –Linux Installation .........................................................................................................................13

Verifying that Linux Detected the Modem...........................................................................................................13

Identifying Ports...................................................................................................................................................13

Verifying that the Modem Works ........................................................................................................................13

Chapter 5 –Configure the Modem for Your Country........................................................................................16

Installing the Global Wizard .................................................................................................................................16

Using the Global Wizard.......................................................................................................................................16

Using AT Commands to Configure Your Modem .................................................................................................16

Chapter 6 –Remote Configuration..................................................................................................................17

Configuring a Remote Modem.............................................................................................................................17

Changing the Setup Password..............................................................................................................................17

Changing the Remote Escape Character..............................................................................................................18

Appendix A –Troubleshooting........................................................................................................................19

Modem Does Not Respond to Commands...........................................................................................................19

Modem Cannot Connect When Dialing................................................................................................................20

Modem Disconnects While Online.......................................................................................................................20

Modem Cannot Connect When Answering..........................................................................................................21

File Transfer Is Slower Than It Should Be .............................................................................................................21

Contents

4MultiModem ZPX UPCI/PCIe User Guide

Data Is Lost ...........................................................................................................................................................22

Garbage Characters on the Monitor ....................................................................................................................22

The Modem Doesn’t Work with Caller ID ............................................................................................................22

Fax and Data Software Can’t Run at the Same Time ...........................................................................................22

Voice Functions Don’t Work.................................................................................................................................22

Voice Mail Test...............................................................................................................................................23

Loopback Test................................................................................................................................................23

Speakerphone Test (with voice option).........................................................................................................23

Appendix B –Regulatory Compliance..............................................................................................................24

47 CFR Part 68 Telecom .......................................................................................................................................24

47 CFR Part 15 Regulation....................................................................................................................................25

Canadian Limitations Notice ................................................................................................................................25

Industry Canada ...................................................................................................................................................26

EMC, Safety, and R&TTE Directive Compliance ...................................................................................................26

New Zealand Telecom Warning Notice................................................................................................................26

South African Statement......................................................................................................................................27

Thailand Approval ................................................................................................................................................28

Japan Requirements.............................................................................................................................................28

International Modem Restrictions .......................................................................................................................28

Other Countries .............................................................................................................................................28

Waste Electrical and Electronic Equipment Statement .......................................................................................29

WEEE Directive ..............................................................................................................................................29

Instructions for Disposal of WEEE by Users in the European Union .............................................................29

REACH Statement.................................................................................................................................................29

Restriction of the Use of Hazardous Substances (RoHS)......................................................................................30

Information on HS/TS Substances According to Chinese Standards....................................................................31

Information on HS/TS Substances According to Chinese Standards (in Chinese)................................................32

Appendix C –Upgrading Modem Firmware .....................................................................................................33

Checking the Modem Firmware Version..............................................................................................................33

Identifying the Current Firmware Version ...........................................................................................................33

Upgrading Firmware on Windows .......................................................................................................................33

Installing the Flash Wizard Utility ..................................................................................................................33

Extracting the Upgrade Files..........................................................................................................................34

Clearing Your Stored Parameters ..................................................................................................................34

Upgrading the Modem’s Firmware................................................................................................................34

Restoring Your Parameters............................................................................................................................34

Upgrading Firmware on Linux ..............................................................................................................................35

Index .............................................................................................................................................................36

MultiModem ZPX UPCI/PCIe User Guide 5

Chapter 1 –Description and Specifications

Product Description

The MultiModem ZPX V.92 internal modem provides high-speed data transfer and fax capabilities. The

MT9234ZPX-UPCI is a universal PCI bus card that operates in either a 3.3 or 5V slot. The MT9234ZPX-PCIE is a PCI

Express bus card that operates in a 3.3V slot.

It includes a built-in processor to enhance performance and data throughput. The MultiModem ZPX is compatible

with the ITU-T V.92 protocol that provides quick connections, downstream transmissions at speeds up to 56K

bps*, and upstream transmissions speeds up to 48K bps when connected to V.92-compatible Internet Service

Providers. Upstream transmissions and transmissions between client modems are limited to 33.6 Kbps. Upstream

transmissions to non-V.92-compatible ISPs and downstream transmissions that are converted more than once on

the telephone line also are limited to 33.6K bps.

Note: Although these modems are capable of 56 Kbps download performance, line impairments, public

telephone infrastructure flaws, and other external technological factors currently prevent connections

from reaching this maximum 56 Kbps speed.

MT9234ZPX-UPCI

MT9234ZPX-PCIe

Package Contents

●One MultiModem

●One RJ-11 phone cable

●One low profile mounting bracket (MT9234ZPX-PCIe models only)

AT and Fax Commands

AT commands and fax commands are published in separate reference guides. To download these documents, go

to http://www.multitech.com/setup/product.go and select your model from the Product drop down list.

Chapter 1 - Description and Specifications

6MultiModem ZPX UPCI/PCIe User Guide

Technical Specifications

Category

Description

Manufacturing Information

Trade Name: MultiModem®ZPX

Model Number: MT9234ZPX

Registration No: AU7MM01BMT9234SMI

Ringer Equivalence: 0.1B

Modular Jack (USOC): RJ11

Approvals

CE Mark

Telecom

47CFR Part 68

CS03/

TBR21

Safety Certifications

UL/cUL 60950-1

EN60950-1

AS/NZS 60950:2000

CCC

EMC Approvals

FCC Part 15, Class B

ICES-003, Class B

EN 55022, Class B

EN 55024

8MultiModem ZPX UPCI/PCIe User Guide

Chapter 2 –Windows Installation

Use the procedures in this chapter to install Windows drivers before you install modem into a PCI slot.

Note: The drivers are the same for the MT9234ZPX-UPCI and the MT9234ZPX-PCIE Express products.

After you install the drivers and hardware, you may need to configure the modems for your country/region. The

procedure for doing this is in Chapter 5 –Configuring the Modem for Your Country.

Downloading the Windows Drivers

Note: Drivers for all Windows operating systems are included in the same zip.

1. Login as an administrator. Installing a device driver modifies your system. For this reason, you must have

administration rights to install the driver. If you do not have administrator rights, find someone in your

organization with this authorization.

2. Go to the Multi-Tech Installation Resources website at http://www.multitech.com/setup/product.go and

select your model from the Product drop down list.

3. Click Drivers.

4. Click the link for the Windows drivers.

5. Open the zip file and extract the files to a folder in your Program directory.

Note: To select the correct drivers, you will need to know if you have a 32-bit or 64-bit operating system. If you

do not know which version you have, Microsoft’s Knowledge Base has steps for identifying the version.

Using the Windows Installer

1. Open the folder where you extracted the zip files.

2. Double-click Drivers and then double-click the folder for your operating system. Options are:

●Win32bit-Vista-2008-Win7

●Win32bit-XP-2003

●Win64bit-amd-Vista-2008-Win7

●Win64bit-amd-XP-2003

●Win64bit-ia-Vista-2008-Win7

●Win64bit-ia-XP-2003

3. Double-click dpinst.exe to run Device Installer.

4. Click Yes when prompted to confirm that you want to run the file.

5. Click Next to start the driver installation.

6. Click Continue Anyway each time you are shown the Windows Logo testing window.

7. Click on the Finish button. Your driver installation is complete.

8. If you have not already done so, you can now shut down the PC, unplug the power cord and physically install

your card per the instructions found in Chapter 3 –Hardware Installation.

Chapter 3 –Hardware Installation

MultiModem ZPX UPCI/PCIe User Guide 9

Chapter 3 –Hardware Installation

Safety Notices

Analog Telecom Safety Warnings

Before servicing, disconnect this product from its power source and telephone network. Also:

●Never install telephone wiring during a lightning storm.

●Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

●Use this product with UL and cUL listed computers only.

●Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the

network interface.

●Use caution when installing or modifying telephone lines.

●Avoid using a telephone during an electrical storm. There may be a remote risk of electrical shock from

lightning.

●Do not use a telephone in the vicinity of a gas leak.

CAUTION: To reduce the risk of fire, use only 26 AWG or larger UL Listed or CSA Certified telecommunication

line cord.

Avertissements de sécurité télécom analogique

Avant de l'entretien, débrancher ce produit de son réseau d'alimentation et de téléphone. également:

●Ne jamais installer du câblage téléphonique pendant un orage électrique.

●Ne jamais installer de prises téléphoniques à des endroits mouillés à moins que la prise ne soit conçue pour

de tels emplacements.

●Utilisez ce produit avec UL et cUL ordinateurs répertoriés seulement.

●Ne jamais toucher fils ou des bornes téléphoniques non isolés à moins que la ligne téléphonique n'ait été

déconnectée au niveau de l'interface réseau.

●Faire preuve de prudence au moment d'installer ou de modifier des lignes téléphoniques.

●Éviter d'utiliser le téléphone pendant un orage électrique. Il peut y avoir un risque de choc électrique causé

par la foudre.

●N'utilisez pas un téléphone à proximité d'une fuite de gaz.

ATTENTION: Pour réduire les risques d’incendie, utiliser uniquement des conducteurs de télécommunications 26 AWG au

de section supérleure.

TNV Circuit Safety

To protect against accidental contact, the TNV circuit has a protective cover that is fastened to the modem card

and requires a tool for removal.

WARNING: Removing the protective cover affects product and user safety.

Chapter 3 - Hardware Installation

10 MultiModem ZPX UPCI/PCIe User Guide

TRT Circuit sécurité

Pour se protéger contre les contacts accidentels, le circuit TNV a un couvercle de protection qui est fixée sur la carte de

modem et nécessite un outil pour l'enlèvement.

AVERTISSEMENT: Enlever le couvercle de protection affecte la sécurité des produits et sécurité de l'utilisateur.

Installing your MultiModem

Note: If you are using Windows, use Windows Installer to install drivers before installing the MultiModem into a

PCI slot. Refer to Chapter 2 –Windows Installation for more information.

If you are using Linux, install the hardware and then install the drivers. Refer to Chapter 4 –Linux

Installation for more information.

To install the card into your PCI-bus computer, follow the steps presented below.

1. Turn off your computer.

2. Remove the power cord and any peripheral equipment connected to the computer. Failing to do so may

damage both the MultiModem and your system. Do not power up the system until instructed to do so.

3. Remove the cover of your computer as instructed in your computer’s documentation.

Before handling the MultiModem, discharge any static in your body by touching a piece of

grounded metal such as the computer chassis. Electrostatic discharge (ESD) is the release of

stored static electricity that can damage electrical circuitry or components. Static electricity

is often stored in your body and discharged when you come in contact with an object of a

different potential.

Perform the procedure described in this section only at an ESD workstation using an

antistatic wrist strap. If such a station is not available, you can provide some ESD

protection by wearing an antistatic wrist strap and attaching it to a metal ground

screw (lug).

4. Carefully remove the card from its antistatic bag. Handle it only by the mounting bracket and edges. Do not

touch the gold-plated connectors along the bottom edge. (You may want to save packaging for possible future

use.)

5. Remove the slot cover for the unused PCI slot where you will install the MultiModem. Retain the screw. Refer

to your computer’s manual for instructions on removing the slot cover.

6. If installing a MT9234ZPX-PCIe in a low profile machine, you will need to change the mounting bracket to the

low profile mounting bracket that shipped with your card.

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