Motorola MG8725 Manuel utilisateur

DOCSIS 3.1 MODEM +

AX6000 ROUTER

quick start guide

MG8725

Power adapter

Velcro®cable organizer

Ethernet cable

Coax wrench

PACKAGED WITH YOUR MG8725 DEVICE

MG8725 BUTTONS AND CONNECTORS

ETHERNET (LAN 1-4)

Connect a computer, smart TV,

game console, or other Ethernet-

capable device to any of these 4

LAN ports. Note that LAN4 is a 2.5

Gbps port.

COAX

Connect an

active coax

cable to the

modem’s COAX

connector. Use

the wrench to

tighten the nut

ﬁnger-tight: Do

not overtighten.

WPS button On top of unit

POWER

Plug the

supplied

power adapter

into an

electrical

outlet and

connect to the

power jack.

RESET

If pressed for 20 seconds when

modem is ON, all settings will revert

to factory defaults.

LET’S GET STARTED

1. Turn o and disconnect any existing modems or routers on your network.

2. Connect coax cable that has active cable service to the modem’s

COAX connector. Ensure that you have access to the bottom label

during setup and activation of the modem.

3. Plug the MG8725 into a power outlet using the power adapter.

4. Wait for the online light ( for 3.0, or for 3.1) to stop ﬂashing

and remain on for at least 1 minute. This process may take up to 15

minutes and the modem may reboot multiple times.

Note: You may use a coax splitter to share the cable connectivity with your

TV. Use a two-way splitter with a top frequency of 1,000 MHz or higher.

Please note this may reduce the device’s performance.

ACTIVATE WITH YOUR SERVICE PROVIDER

1. Activate your modem by following your service provider’s activation

process. This process may include using their app or website, or

contacting them by phone.

2. Connect your computer or mobile device to your MG8725 using one

of the following methods:

• Connect via WiFi using the SSID and password on the bottom of

the modem.

• Connect via one of the Ethernet ports found on the back of the

modem.

3. Conﬁrm that your MG8725 is connected to the internet by visiting a

website. If you are unable to access a website, see Troubleshooting Tips.

4. Download motosync and set up your WiFi. See next page >

Activation Contact Information

Comcast / Xﬁnity

Cox

Charter / Spectrum

Xﬁnity.com/activate

Cox.com/activate

activate.spectrum.net

SET UP YOUR WIFI

WITH MOTOSYNC

Now that you have activated your

modem, download motosync to set up

your WiFi network. This app provides

settings, parental controls, monitoring,

and security.

1. Download the motosync app by

visiting motorolanetwork.com/sync

on your mobile phone.

2. Open the app and create your user

account (or login).

3. Follow the instructions to connect

your MG8725 to your motosync

account. Note: you will need access

to the QR code on the bottom of

the MG8725 device (not box).

Note: Alternatively, you can adjust

your WiFi and device settings using

the Motorola web interface. To

access, open a web browser and

enter 192.168.0.1 in the address ﬁeld

then follow the prompts. However,

motosync is recommended for

additional features.

FRONT PANEL LIGHTS

During power up, the lights will blink for about a minute.

Light Color Description

Power Green ON:

OFF:

Power on

Power o

Downstream Green or Blue

Green blinking:

Green ON:

Blue blinking:

Blue ON:

Scanning for channel

Connected on 1 channel

Negotiating multiple channels

Connected on multiple channels

Upstream Green or Blue

Green blinking:

Green ON:

Blue blinking:

Blue ON:

OFF:

Connecting to 1 channel

Connected on 1 channel

Negotiating multiple channels†

Connected on multiple channels

Not connected

Online Green or Blue

Green blinking:

Green ON:

Blue ON:

OFF:

Establishing internet connection

DOCSIS 3.0 connection established

DOCSIS 3.1 connection established

Oine

WLAN Green

Blinking:

OFF:

Data is ﬂowing.

WiFi is enabled

WiFi is not enabled

WPS Green ON:

OFF:

WPS is in discovery mode

Turns o after conﬁguration is successful

† If a blue light blinks continuously, this indicates partial service, which means that at least one designated channel

has not completed bonding. You should still get high internet speeds, but your service provider may want to know

so they can adjust their network.

TROUBLESHOOTING TIPS

For more detailed troubleshooting information please use the motosync

app or visit motorolanetwork.com/support.

What if I can’t connect to the internet?

• Turn the modem o for at least 10 seconds, then on, to see if that

ﬁxes the problem.

• Check that the device is connected to power and has a snug

connection to coax.

• Check that the device’s power LED turns ON. Is the power adapter

plugged into a live outlet?

• Contact your cable service provider to make sure they’ve turned on

your internet service.

• If you’re using a splitter with your MG8725, try the MG8725 without

the splitter to see if that helps. If it does, you may need to get a

splitter with a top frequency of at least 1,000 MHz.

What if I am connected wirelessly, but my connection seems slow

or keeps dropping?

• Place the MG8725 in a central location for the best wireless coverage

throughout your home or oce.

• Try to avoid interference by keeping the MG8725 away from large

electronics and cordless phones.

• Use the motosync app to change the wireless channel to reduce

interference with neighbors’ wireless networks.

• If you need greater wireless range far away from your MG8725,

consider adding a mesh WiFi system. Or if you have coaxial cable

connections in other rooms, you can connect a MoCA adapter. For

these options, visit motorola.com/us/modems-routers.

• Check your motosync app to view each device’s WiFi signal strength

and to run internet speed tests. If your speed is signiﬁcantly slower

than your internet plan, contact your provider.

What if I don’t remember my MG8725’s Wireless Network Name/

SSID or Security Key/Password?

• You can access and change your SSID and Password in the motosync app.

• Alternately, you can reset the device to factory defaults by pressing

the Reset button for 20 seconds using a paperclip; then, refer to the

default values on the bottom label of your MG8725.

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