Motorola SBV5121 Manuel utilisateur

User Guide

SBV5121 VoIP Cable

Modem

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Safety and Regulatory Information

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR

MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS

FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.

CAUTION: THIS PRODUCT WAS QUALIFIED UNDER TEST CONDITIONS THAT INCLUDED THE USE OF

THE SUPPLIED CABLES BETWEEN SYSTEMS COMPONENTS. TO ENSURE REGULATORY AND SAFETY

COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES AND INSTALL THEM PROPERLY.

CAUTION: DIFFERENT TYPES OF CORD SETS MAY BE USED FOR CONNECTIONS TO THE MAIN SUPPLY

CIRCUIT. USE ONLY A MAIN LINE CORD THAT COMPLIES WITH ALL APPLICABLE PRODUCT SAFETY

REQUIREMENTS OF THE COUNTRY OF USE.

CAUTION: TO REDUCE THE RISK OF FIRE, USE ONLY NO. 26 AWG OR LARGER UL LISTED OR CSA

CERTIFIED TELECOMMUNICATION LINE CORD OR NATIONAL EQUIVALENT.

CAUTION: INSTALLATION OF THIS PRODUCT MUST BE IN ACCORDANCE WITH NATIONAL WIRING

CODES AND CONFORM TO LOCAL REGULATIONS.

CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED

IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED

SERVICE PERSONNEL.

CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR

COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

IMPORTANT SAFETY INSTRUCTIONS: When using your telephone equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

•Read all of the instructions listed here and/or in the user manual before you operate this equipment. Give

particular attention to all safety precautions. Retain the instructions for future reference.

•This device must be installed and used in strict accordance with manufacturer’s instructions as described in

the user documentation that comes with the product.

•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols

that are affixed to this equipment.

•Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a

wet basement, or near a swimming pool.

•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC

outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are

dangerous. They may result in a shock or fire hazard.

•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or

against them. Pay particular attention to cords where they are attached to plugs and convenience

receptacles, and examine the point where they exit from the product.

•Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of

the power cord.

•Place unit to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully

inserted with no part of the blades exposed.

•Place this equipment on a stable surface.

•Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area.

•Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of

electric shock from lightning. For added protection for this product during a lightning storm, or when it is left

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unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect the cable

system. This will prevent damage to the product due to lightning and power surges.

•Do not use the telephone to report a gas leak in the vicinity of the leak.

•It is recommended that the customer install an AC surge protector in the AC outlet to which this device is

connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.

•Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from

excessive heat and humidity and keep the device free from vibration and dust.

•Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners

directly on the unit or use forced air to remove dust.

•Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-

grounded coaxial cable TV wall outlet.

•Always first touch the coaxial cable connector on the cable modem when disconnecting or re-connecting USB

or Ethernet cable from the cable modem or the user’s PC.

•Operate this product only from the type of power source indicated on the product’s marking label. If you are

not sure of the type of power supplied to your home, consult your dealer or local power company.

•Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They

may explode. Check with local codes for possible special disposal instructions.

•Disconnect TNV circuit connector before removing cover.

•Do not use the telephone to report a gas leak in the vicinity of the leak.

•Upon completion of any service or repairs to this product, ask the service technician to perform safety checks

to determine that the product is in safe operating condition.

SAVE THESE INSTRUCTIONS

Caring for the Environment by Recycling

When you see this symbol on a Motorola product, do not dispose of the product with residential or

commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions,

such as the European Union, have set up systems to collect and recycle electrical and electronic waste

items. Contact your local authorities for information about practices established for your region. If collection

systems are not available, call Motorola Customer Service for assistance.

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Important VoIP Service Information

Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and

built-up static charges. Article 820-20 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides

guidelines for proper grounding and, in particular, specifies the CATV cable ground shall be connected in the

grounding system of the building, as close to the point of cable entry as practical.

FCC Compliance Class B Digital Device

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This

device may not cause harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference

in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be determined by turning the equipment off

and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Canada - Industry Canada (IC)

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Any services provided through this equipment:

•Are not intended to replace or be a substitute for primary line voice services or Plain Old

Telephone Service (POTS).

•Are not meant to provide guaranteed 911 or E911 services or to permit access to 411

directory assistance services.

IMPORTANT: When using this VoIP device, you CANNOT make any calls, including an

emergency call, and E911 location services WILL NOT be available, under the following

circumstances:

•Your broadband ISP connection goes down, is lost or otherwise fails.

•You lose electrical power.

When using this VoIP device, you may be able to make an emergency call to an operator, but

E911 location services may not be available under the following circumstances:

•You have changed the physical address of your VoIP device, and you did not update or

otherwise advise your VoIP service provider of this change.

•You are using a non-U.S. telephone number.

•There are delays in making your location information available in or through the local

automatic location information database.

Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony

services through this equipment. Motorola shall not be liable for, and expressly disclaims, any

direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or

harms arising from or related to the services provided through this equipment.

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FCC Declaration of Conformity

According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and

Power Supplies used with Class B Personal Computers, Motorola, Inc. Connected Home Solutions,

101Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the product

identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is

identical to the representative unit tested and found to be compliant with the standards. Records maintained

continue to reflect the equipment being produced can be expected to be within the variation accepted, due to

quantity production and testing on a statistical basis as required by 47CFR 2.909. Operation is subject to the

following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired operation. The above named party is

responsible for ensuring that the equipment complies with the standards of 47CFR, Paragraph 15.101 to 15.109.

International Declaration of Conformity

We,

Motorola, Inc.

Connected Home Solutions Business

101 Tournament Drive

Horsham, PA, U.S.A

declare under our sole responsibility that the

SBV5121 Series

to which the declaration relates is in conformity with one or more of the following standards:

EN55022 EN55024 EN60950-1 EN61000-3-2 EN61000-3-3

CISPR 22 CISPR 24 IEC 60950-1

the following provisions of the Directive(s) of the Council of the European Union:

EMC Directive Low Voltage Directive 73/23/EEC

89/336/EEC

Directive 93/68/EEC

Regulatory, Safety, Software License, and Warranty Information Card

This product is provided with a separate Regulatory, Safety, Software License, and Warranty Information card. If

one is not provided with this product, please ask your service provider or point-of-purchase representative, as the

case may be.

•THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE

REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL

STANDARDS APPLY TO ALL MODELS.

• NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT,

EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY

INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN

REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.

Models Standards

SBV5121, SBV5121 Diagnostic FCC Part 15, ICES-003, UL60950-1, CAN/CSA-C22.2

No. 60950-1

SBV5121i, SBV5121E,

SBV5121 Diagnostic,

SBV5121E Diagnostic

EN55022, EN55024, CISPR 22, CISPR 24,

EN60950-1, IEC60950-1, EN61000-3-2,

EN61000-3-3

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translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to

provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including,

but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in

the product(s) described in this manual at any time.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, Windows Me, and Windows NT are

registered trademarks and

Windows XP is a trademark of

Microsoft Corporation. Microsoft Windows screen shots are used by permission of

Microsoft Corporation. DOCSIS is a registered trademark of CableLabs. Linux is a registered trademark of Linus Torvalds. Solaris, Java, and all

Java-based marks trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. Acrobat Reader is a

registered trademark of Adobe Systems, Inc.

Navigator is a registered trademark of Netscape Communications Corporation.

UNIX is a registered

trademark of the Open Group in the United States and other countries. All other

product or service names are the property of their respective

owners. © Motorola, Inc. 2006.

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Contents

Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Important VoIP Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SBV5121 Cable Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

SBV5121 VoIP Telephone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Telephone Features Supported by the SBV5121 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Top and Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Signing Up for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Computer System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Ethernet Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Cabling and Startup for a Single User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Setting Up a USB Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Setting Up a USB Driver in Windows 98 Second Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Setting Up a USB Driver in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Setting Up a USB Driver in Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Setting Up a USB Driver in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Configuring TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Configuring TCP/IP in Windows 98 Second Edition, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Verifying the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Verifying the IP Address in Windows 98 Second Edition, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Verifying the IP Address in Windows 2000 or Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Renewing Your IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Cabling for Multiple Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Ethernet and USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Front-Panel Lights and Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Removing the USB Driver from Windows 98 Second Edition or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Removing the USB Driver from Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Removing the USB Driver from Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Running the Motorola USB Driver Removal Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

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Software License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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SBV5121 VoIP Cable Modem User Guide 1

Introduction

Congratulations on your new Motorola

SBV5121

Voice over Internet Protocol (VoIP) cable modem! It provides

high-speed access to the Internet and other online services and connections for up to two telephone lines.

SBV5121 Cable Modem

Your VoIP cable modem transmits and receives data much faster than traditional dial-up or DSL (digital subscriber

line) modems. It lets you enjoy surfing the Web without the long wait. Because many network and other factors

can affect performance, the actual speed will vary.

Unlike a dial-up modem, your SBV5121 VoIP cable modem is always online. Just open your browser and surf!

You can use your high-speed, upgradeable VoIP cable modem to connect one or more computers in your home or

business to the Internet. You can connect:

•A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on the SBV5121

VoIP cable modem

•A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SBV5121 VoIP cable

modem

•Two computers, one to the USB port and one to the Ethernet port

•Up to 31 computers to a single SBV5121 VoIP cable modem using an Ethernet hub, as shown in “Cabling for

Multiple Users” on page 33

For easiest set-up, use the Installation Assistant on the SBV5121 VoIP Cable Modem CD-ROM.

SBV5121 VoIP Telephone Service

The SBV5121 also provides telephone service through your cable connection with the same features as your

traditional phone service. You can connect up to two standard telephone lines using your SBV5121 VoIP cable

modem, supporting:

•Local and long-distance calling

•Standard features like call hold and mute, caller ID, speed dial, call forwarding, call waiting, call return,

three-way calling, and voice mail

•Telephone modem and fax support

•Software upgrades over the network to provide new or improved services

Caution

An external backup power supply may be connected to your SBV5121 that provides standby power for your VoIP

telephone service if AC power is lost. Please contact your service provider for additional information about the

Motorola PB1000 Battery Backup Power Supply.

Use only a standard telephone. Digital phones used in many businesses that connect to a PBX (private

branch exchange) do not operate with the SBV5121.

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SBV5121 VoIP Cable Modem User Guide 2

Telephone Features Supported by the SBV5121

The SBV5121 supports the telephone features listed below. Some features listed may not be available on your

telephone. These features are enabled and disabled on your VoIP telephone modem by your service provider.

•Standard two-wire telephone connection for voice, fax, and telephone modem operation. The connection to

the telephone equipment is made with a standard RJ-11 jack and plug.

•Re-dial number

•Speed dial

•Call forwarding

•Call hold and mute

•Call return

•Call waiting

•Caller ID

•Caller ID block

•Three-way calling

•Voice mail

•Telephony Devices for the Disabled (TDD)

•On hook, off hook detection

•Operator barge-in

•Standard call progress signals

•Dial-tone stutter

•Dial-tone busy

•Fast-busy stutter dial-tone

•No support for pulse-dial equipment

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