Motorola SURFboard SB6180 Manuel utilisateur

Installation Manual

Motorola SURFboard®

SB6180 DOCSIS®3.0 Cable Modem

MOTOROLA and the Stylized M Logo are registered in the US Patent &Trademark Office. SURFboard is a registered

trademark of Motorola, Inc. All other product or service names are the property of their respective owners. No part of the

contents of this document may be reproduced or transmitted in any form or by any means without the written

permission of the publisher.

No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as

translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to

revise this publication and to make changes in content from time to time without obligation on the part of Motorola to

provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or

expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Motorola may make improvements or changes in the product(s) described in this manual at any time.

SURFboard SB6180 DOCSIS 3.0 Cable Modem • Installation Guide i

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Safety and Regulatory Information

IMPORTANT SAFETY INSTRUCTIONS

When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric

shock, and injury to persons, including the following:

•Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular

attention to all safety precautions. Retain the instructions for future reference.

•This device must be installed and used in strict accordance with manufacturer’’s instructions, as described in the

user documentation that is included with the device.

•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that

are affixed to this device.

•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to

dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

•This device was qualified under test conditions that included the use of the supplied cables between systems

components. To ensure regulatory and safety compliance, use only the provided power and interface cables and

install them properly.

•Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that

complies with all applicable device safety requirements of the country of use.

•Installation of this device must be in accordance with national wiring codes and conform to local regulations.

•Operate this device only from the type of power source indicated on the device’’s marking label. If you are not sure

of the type of power supplied to your home, consult your dealer or local power company.

•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets,

extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may

result in a shock or fire hazard.

•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against

them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine

the point where they exit from the device.

•Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power

cord.

•Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with

no part of the blades exposed.

•Place this device on a stable surface.

•It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected.

This is to avoid damaging the device by local lightning strikes and other electrical surges.

•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

•For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this

device due to lightning and power surges.

•Do not cover the device or block the airflow to the device with any other objects. Keep the device away from

excessive heat and humidity and keep the device free from vibration and dust.

•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly

on the device or use forced air to remove dust.

•Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet

basement, or near a swimming pool.

SURFboard SB6180 DOCSIS 3.0 Cable Modem • Installation Guide ii

•Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to

determine that the device is in safe operating condition.

•Do not open the device. Do not perform any servicing other than that contained in the installation and

troubleshooting instructions. Refer all servicing to qualified service personnel.

•This device should not be used in an environment that exceeds 40º C (104°F).

SAVE THESE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’’s attention to Section

820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that

the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry

as practical.

FCC INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of

the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential

environment. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference

to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try

to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the device and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device

may not cause harmful interference, and (2) This device must accept any interference received, including interference

that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the

user’’s authority to operate the equipment.

FCC DECLARATION OF CONFORMITY

Motorola Inc, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SURFboard® SB6180

DOCSIS® 3.0 Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

INDUSTRY CANADA (IC) STATEMENT

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on a Motorola product, do not dispose of the product with

residential or commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some

countries or regions, such as the European Union, have set up systems to collect and

recycle electrical and electronic waste items. Contact your local authorities for information

about practices established for your region. If collection systems are not available, call

Motorola Customer Service for assistance. Please visit www.motorola.com/recycle for

instructions on recycling.

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Table of Contents

Safety and Regulatory Information....................................................................................................i

Getting Started ................................................................................................................................ 1

Inside the Box ........................................................................................................................... 1

Minimum System Requirements.............................................................................................. 1

Contact Information .................................................................................................................. 1

Front and Rear Panel Overview ................................................................................................ 2

Connecting the Modem................................................................................................................... 3

Configuring TCP/IP for Windows 7 ........................................................................................... 4

Configuring TCP/IP in Windows Vista ....................................................................................... 4

Configuring TCP/IP In Windows XP .......................................................................................... 5

Renewing Your IP Address ....................................................................................................... 5

Verifying Your IP Address in Windows 7 and Vista .................................................................. 6

Verifying Your IP Address in Windows XP................................................................................ 6

Troubleshooting ............................................................................................................................... 6

Wall Mounting the Modem ............................................................................................................. 7

Wall Mounting Template........................................................................................................... 8

Product Specifications ..................................................................................................................... 9

SURFboard SB6180 DOCSIS 3.0 Cable Modem • Installation Guide 1

Getting Started

Congratulations on your purchase of a Motorola SURFboard®SB6180. Before installing

your new modem, please take a moment to ensure that you have all of the items listed

Inside the Box.If you are missing items, please contact Motorola Broadband Technical

support at 1-877-466-8646.

Inside the Box

Item Description

Power supply Provides power using an AC electrical outlet

10/100/1000 Base-T Ethernet

cable Standard Cat 5, or higher, cable for connecting to the

network

Software License &

Regulatory Card

Contains software license, warranty, and safety

information for the modem

SB6180 Install Sheet Provides basic information for setting up the modem

Minimum System Requirements

The SB6180 is compatible with the following operating systems:

•Windows 7

•Windows Vista™, Service Pack 1 or later

•Windows®XP, Service Pack 2 or later

•Mac®10.4 or later (Ethernet connection only)

•UNIX®(Ethernet connection only)

•Linux®(Ethernet connection only)

Contact Information

To learn additional information about Motorola products visit the Motorola support

website at http://broadband.motorola.com/consumers/support.

For Motorola Broadband Technical support at: 1-877-466-8646. You may need the

modem’’s Media Access Control (MAC) address and serial number. The MAC label is

located on the bottom of the modem and contains the MAC address, Serial number,

SSID, WPA-PSK, and Passcode (for use with the CD Wi-Fi Wizard).

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SURFboard SB6180 DOCSIS 3.0 Cable Modem • Installation Guide 2

Front and Rear Panel Overview

ICON If the icon is… Then the device is…

Steady green and visible •Properly connected and ready for use

Green and flashing

*Blue and flashing a high-speed Internet

connection with bonded downstream

channels

•Connected to a non-bonded downstream

channel

•Scanning for a downstream (receive)

channel connection

Green: Non-bonded upstream channel is

connected

*Blue: High-speed Internet connection with

bonded upstream channels

•Scanning for an upstream (send) channel

connection

Green and flashing

*Blue: High-speed Internet connection

•Completing the startup process

•Scanning for an Internet connection

5 LINK * Blue - Indicates DOCSIS 3.0 mode; contact your ISP to learn if the feature is available.

Port Name Description

6 Ethernet A green LED indicates a data connection is made

7 Cable Coaxial cable connector

8 Power +12VDC Power connector

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SURFboard SB6180 DOCSIS 3.0 Cable Modem • Installation Guide 3

Connecting the Modem

This product is for indoor use only. Do not route the Ethernet cable

outside of the building. Exposure of the cables to lightning could

create a safety hazard and damage the product.

1. Verify that the coaxial cable is connected to a cable outlet or splitter.

2. Connect the other end of the coaxial cable to the cable connector on the modem.

Hand-tighten the connectors to avoid damaging them.

3. Plug the power cord into the Power port on the modem.

4. Plug the other end of the power cord into an electrical wall outlet.

5. Connect the Ethernet cable to the Ethernet port on the computer.

6. Connect the other end of the Ethernet cable to the Ethernet port on the modem.

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SURFboard SB6180 DOCSIS 3.0 Cable Modem • Installation Guide 4

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’’Configuring TCP/IP for Windows 7

1. Click Start and then click Control Panel.

2. Click Network and Internet to display the Network and Internet window.

3. Click Network and Sharing Center to display the Network and Sharing Center

window.

4. Click Change adapter settings to display the LAN or High-Speed Internet

connections window.

5. Right-click the network connection for your network interface.

6. Select Properties to display the Local Area Connection Properties window.

7. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to display

the Internet Protocol Properties window.

8. Select Obtain an IP address automatically and Obtain DNS server address

automatically.

9. Click OK to save the TCP/IP settings and close the Internet Protocol Version 4

(TCP/IPv4) Properties window.

10. Click Close to close the Local Area Connection Properties window.

11. Close the remaining windows and exit the Control Panel.

When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows

Configuring TCP/IP in Windows Vista

1. Click Start.

2. Right click on Network.

3. Scroll down to Properties.

4. Click Manage network connections.

5. Right-click on the appropriate (if more than one listing) Local Area Connection.

6. Click Properties. Vista may prompt you for permission to continue – Click Continue.

7. Select Internet Protocol Version4 (TCP/IPv4) and click Properties.

8. Verify that the Obtain an IP address automatically and Obtain DNS server

address automatically options are selected.

9. Click Advanced. Use the table below to verify the Advanced TCP/IP Settings.

SURFboard SB6180 DOCSIS 3.0 Cable Modem • Installation Guide 5

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IP Settings Tab DNS Tab WINS Tab

•DHCP Enabled listed IP

address box

•Default gateways box is

empty

•Automatic metric is

selected

•DNS server addresses box is empty

•Append primary and connection

specific DNS suffixes is selected

•Append parent suffixes of the primary

DNS suffix is checked

•Register this connection’’s addresses

in DNS is checked

•Append these DNS suffixes (in

order) is not selected

•WINS addresses box is empty

•Enable LMHOSTS lookup is

checked

•Default: Use NetBIOS setting

from the DHCP server

is selected

10. Click OK.

11. Click Alternate Configuration and verify that Automatic private IP address is selected.

12. Click OK. Vista prompts you to restart your computer.

Configuring TCP/IP In Windows XP

1. Click Start.

2. Click Control Panel.

3. Click Network and Internet Connections / Network Connections (will vary

according to settings).

4. Click LAN or High-Speed Internet connections.

5. Select Properties from the drop-down menu. Be sure Internet Protocol (TCP/IP) is

checked.

6. Select Internet Protocol (TCP/IP) and click Properties.

7. Verify that Obtain an IP address automatically and Obtain DNS server address

automatically are selected.

8. Click OK to save the TCP/IP settings.

9. Click OK to exit the Local Area Connection Properties window.

Renewing Your IP Address

1. Click Start.

2. Select Run.

3. Type cmd and click OK.

4. Type ipconfig /renew and press ENTER. If a valid IP address is displayed as

shown, Internet access should be available.

5. Type exit and press ENTER to return to Windows.

If problems persist, contact your Internet Service Provider.

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