Motorola SBV5220 Manuel utilisateur

Q u i c k I n s t a l l a t i o n G u i d e

Do not connect both the Ethernet and

USB cable to your PC. Use one or

®,

the other. For Macintosh Linux ,

or UNIX , use Ethernet only.

Insert the CD-ROM to

make a USB connection

or to read the User Guide.

Ethernet

USB

Your computer may vary from illustration.

Contact your VoIP provider

before connecting your

Motorola VoIP cable modem to

your existing telephone wiring.

Connect each TEL port to a

telephone only, never to a

traditional phone service.

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To AC

power

SBV5220 VoIP Cable Modem

This information is to help you quickly solve a problem. Before calling your service provider, try unplugging

and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.

Check that the SBV5220 is plugged into the wall outlet.

Green POWER light

is OFF

Cannot receive or

send data

Try pressing the Standby button.

If you do not have cable-TV service, you will have to contact your service provider. If you

have cable-TV service, then you can determine if the cable system is working properly by

viewing a channel on your TV. If you cannot see a picture, then your data and voice service

will not work and you need to call your cable-TV service provider.

Try pressing the Standby button if the Standby light is ON.

Check the coaxial cable on the SBV5220 and the wall outlet. Hand-tighten cable connectors

if necessary.

For solutions to telephone service problems, refer to "Troubleshooting" in the User Guide

(on the CD-ROM).

Check that the USB or Ethernet cable is properly connected to the cable modem

and your computer.

Check the IP address by following the steps in “Verifying the IP Address in Windows 98SE,

®®

or Windows Me ”or “Verifying the IP Address in Windows 2000 or Windows XP™” in the

® ®

User Guide (on the CD-ROM). On computers using UNIX or LINUX , you must have

® ® ®

Adobe Acrobat Reader installed before opening the user guide.

Call your cable provider if you need an IP address.

Check the lights on the front panel. Note the first light from top to bottom that is off.

This light indicates where the error occurred, as described in “Front-Panel Lights an

Error Conditions” in the User Guide (on the CD-ROM).

520850-001-b

06/2006

Tr o u b l e s h o o t i n g

The Solution

The Problem

SBV5220 VoIP Cable Modem

Standby

MOTOROLA and the Stylized M Logo are registered in

the US Patent &Trademark Office. Windows, Windows

Me, and Windows NT are registered trademarks and

Windows XP is a trademark of Microsoft Corporation.

Macintosh is a registered trademark of Apple

Computer, Inc. Linux is a registered trademark of Linus

Torvalds. Adobe and Acrobat Reader are either

registered trademarks or trademarks of Adobe Systems

Incorporated in the U.S. and/or other countries. UNIX

is a registered trademark of the Open Group in the

United States and other countries. All other product or

service names are the property of their respective

owners. No part of the contents of this document may

be reproduced or transmitted in any form or by any

means without the written permission of the publisher.

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