Quantum DXi6900 Guide de démarrage rapide

Field Service Manual

Quantum DXi6900 G1

with DXi 3.2.0 Software

6-68164-02 Rev A

ii Quantum DXi6900 G1 User’s Guide

Quantum DXi6900 G1 User’s Guide, 6-68164-02 Rev A, October 2015 Product of USA.

This document is for DXi 3.2.0 Software.

Quantum Corporation provides this publication “as is” without warranty of any kind, either express or

implied, including but not limited to the implied warranties of merchantability or fitness for a particular

purpose. Quantum Corporation may revise this publication from time to time without notice.

Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior

written authorization of Quantum Corporation is prohibited by law and constitutes a punishable

violation of the law.

TRADEMARK STATEMENT

Quantum, the Quantum Logo, Backup. Recovery. Archive. It's What We Do., Be Certain, Be Quantum

Certain, DLT, the DLT Logo, DLTSage, DLTtape, the DLTtape Logo, DXi, DXi Accent, Dynamic Powerdown,

FastSense, FlexLink, GoProtect, GoVault, iLayer, Lattus, MediaShield, Optyon, Pocket-sized., Well-

armored., Preserving the World's Most Important Data. Yours., Q-Cloud, Quantum Certain, Quantum

Certainty, Quantum vmPRO, Scalar, SDLT, SiteCare, SmartVerify, StorageCare, StorNext, Super DLTtape,

SuperLoader, and Vision are either registered trademarks or trademarks of Quantum Corporation and its

affiliates in the United States and/or other countries. All other trademarks are the property of their

respective owners.

Products mentioned herein are for identification purposes only and may be registered trademarks or

trademarks of their respective companies. All other brand names or trademarks are the property of their

respective owners.

Quantum specifications are subject to change.

Quantum DXi6900 G1 Field Service Manual iii

Contents

Preface xvii

Chapter 1 Basic Operations 1

Determining the DXi6900 Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

DXi6900 G1 Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Node Front Panel Features and Indicators. . . . . . . . . . . . . . . . . 4

Node Rear Panel Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Node Hard Drive Carrier Indicators . . . . . . . . . . . . . . . . . . . . . 10

Node 1 GbE Ethernet Port Indicators . . . . . . . . . . . . . . . . . . . 11

Node 10 GbE Ethernet Port Indicators . . . . . . . . . . . . . . . . . . 12

Node Power Supply Indicators . . . . . . . . . . . . . . . . . . . . . . . . 13

DXi6900 G1 Array and Expansion Modules . . . . . . . . . . . . . . . . . . . . . 14

Array and Expansion Module Front Panel Features and Indicators

Array and Expansion Module Hard Drive Carrier Indicators. . . 17

Array Module Rear Panel Indicators . . . . . . . . . . . . . . . . . . . . 18

Expansion Module Rear Panel Indicators. . . . . . . . . . . . . . . . . 20

Turning On and Shutting Down the System . . . . . . . . . . . . . . . . . . . . 23

Turning on the DXi6900 G1 . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Turning off the DXi6900 G1 . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Accessing Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents

iv Quantum DXi6900 G1 Field Service Manual

Supported Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Logging On to the DXi6900 G1 . . . . . . . . . . . . . . . . . . . . . . . 26

Logging Off of the DXi6900 G1 . . . . . . . . . . . . . . . . . . . . . . . 29

Locating DXi6900 G1 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 2 Service Menus 31

Connecting to the DXi6900 G1 Node . . . . . . . . . . . . . . . . . . . . . . . . . 32

DXi6900 G1 Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Connecting to the System Node Using the Service Port . . . . . 33

Connecting to the System Node Using the iDRAC Port . . . . . . 34

Connecting to the System Node Using the Serial Port. . . . . . . 37

Connecting to the System Node Using Santricity . . . . . . . . . . 37

Accessing the DXi6900 G1 Service Menu. . . . . . . . . . . . . . . . . . . . . . . 38

Hardware Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . 39

Serial Number Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Install Application Software Menu . . . . . . . . . . . . . . . . . . . . . 48

More Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Pick to Order (PTO) Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Gathering Collect Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Collect Log: Remote Management Console. . . . . . . . . . . . . . . 50

Collect Log: Command Line . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Collect Log: Syscli . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Collect Log: Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Blockpool Verify and Blockpool Corruption Actions . . . . . . . . . . . . . . 52

Determining the Status of a Blockpool Verify . . . . . . . . . . . . . 53

Running the Blockpool Verification Script. . . . . . . . . . . . . . . . 55

Detecting Blob Corruption . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Repairing a Blocklet Corruption . . . . . . . . . . . . . . . . . . . . . . . 57

Verifying the Repair of Blocklet Corruption. . . . . . . . . . . . . . . 57

Verifying the Repair of BLOB Corruption. . . . . . . . . . . . . . . . . 57

Configuring the Number of Allowed Sources and Replication Streams 59

Configuring the Source and Target Systems . . . . . . . . . . . . . . 60

Configuring the Number of OST Replication Streams . . . . . . . . . . . . . 61

Configuring the Number of Traditional and OST Replication

Streams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring Tag Retention and Continuous Replication . . . . . . . . . . . 63

Configuring the Tag Retention Period. . . . . . . . . . . . . . . . . . . 64

Configuring Continuous Replication . . . . . . . . . . . . . . . . . . . . 64

Contents

Quantum DXi6900 G1 Field Service Manual v

Retrieving a Crash Dump File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Accessing the Crash Dump File . . . . . . . . . . . . . . . . . . . . . . . . 65

Using WinSCP to Compress and Transfer the Crash Dump File 68

Transferring the Crash Dump File . . . . . . . . . . . . . . . . . . . . . . 71

Chapter 3 FRU Removal and Replacement Procedures 75

Hot-Swappable Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Opening and Closing the Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Opening the DXi6900 G1 Node . . . . . . . . . . . . . . . . . . . . . . . 79

Closing the DXi6900 G1 Node . . . . . . . . . . . . . . . . . . . . . . . . 82

Inside the DXi6900 G1 Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Replacing Node Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Obtaining a Replacement Node Hard Drive. . . . . . . . . . . . . . . 89

Replacing a Node Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . 90

Replacing Node Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Obtaining a Replacement Node Power Supply . . . . . . . . . . . . 94

Replacing a Node Power Supply . . . . . . . . . . . . . . . . . . . . . . . 95

Replacing Node Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Obtaining a Replacement Node Cooling Fan. . . . . . . . . . . . . . 99

Replacing a Node Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . 99

Replacing Node Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Obtaining a Replacement Node Memory Module . . . . . . . . . 103

Replacing a Node Memory Module. . . . . . . . . . . . . . . . . . . . 103

Replacing Node CMOS Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Obtaining a Replacement Node CMOS Battery . . . . . . . . . . . 110

Replacing a Node CMOS Battery . . . . . . . . . . . . . . . . . . . . . . 110

Replacing Node Expansion Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Identifying Expansion Card Locations . . . . . . . . . . . . . . . . . . 114

Obtaining a Replacement Expansion Card . . . . . . . . . . . . . . 115

Replacing an Expansion Card in Riser 1. . . . . . . . . . . . . . . . . 118

Replacing an Expansion Card in Riser 2 or 3 . . . . . . . . . . . . . 121

Replacing the Node Integrated Storage Controller . . . . . . . . . . . . . . 124

Obtaining a Replacement Integrated Storage Controller. . . . 124

Replacing the Integrated Storage Controller. . . . . . . . . . . . . 125

Replacing the Node Integrated Storage Controller Battery . . . . . . . . 133

Obtaining a Replacement Integrated Storage Controller Battery

Contents

vi Quantum DXi6900 G1 Field Service Manual

133

Replacing the Integrated Storage Controller Battery. . . . . . . 134

Replacing the Node Network Daughter Card. . . . . . . . . . . . . . . . . . . 136

Obtaining a Replacement Network Daughter Card . . . . . . . . 137

Replacing the Network Daughter Card . . . . . . . . . . . . . . . . . 137

Replacing a Node Processor and Heatsink . . . . . . . . . . . . . . . . . . . . . 140

Obtaining a Replacement Processor and Heatsink . . . . . . . . 141

Replacing the Processor and Heatsink. . . . . . . . . . . . . . . . . . 142

Replacing the Node Hard Drive Backplane. . . . . . . . . . . . . . . . . . . . . 148

Obtaining a Replacement Hard Drive Backplane . . . . . . . . . . 148

Replacing the Hard Drive Backplane . . . . . . . . . . . . . . . . . . . 149

Replacing the Node System Board. . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Obtaining a Replacement System Board . . . . . . . . . . . . . . . . 152

Replacing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . 153

Replacing the Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Obtaining a Replacement Node . . . . . . . . . . . . . . . . . . . . . . 161

Replacing the Node. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Replacing the Node Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Obtaining a Replacement Node Chassis . . . . . . . . . . . . . . . . 165

Replacing the Node Chassis . . . . . . . . . . . . . . . . . . . . . . . . . 166

Replacing Array or Expansion Module Hard Drives . . . . . . . . . . . . . . 171

Preparing to Replace the Array or Expansion Hard Drive. . . . 172

Identifying a Failed Array or Expansion Hard Drive . . . . . . . . 172

Identifying an Array or Expansion Module Hard Drive in a Non-

Critical Fault (NCF) Status . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Failing a Non-Critical Fault (NCF) or Optimal Hard Drive . . . . 180

Removing a Drive from an Array or Expansion Module. . . . . 184

Installing a Replacement Drive in an Array or Expansion Module

185

Replacing Array or Expansion Module Power Supplies . . . . . . . . . . . 186

Obtaining a Replacement Array or Expansion Power Supply. 186

Replacing an Array or Expansion Power Supply . . . . . . . . . . 187

Replacing an Array Module Controller. . . . . . . . . . . . . . . . . . . . . . . . 190

Obtaining a Replacement Array Module Controller. . . . . . . . 191

Replacing an Array Module Controller . . . . . . . . . . . . . . . . . 191

Replacing an Array Module BBU . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Obtaining a Replacement Array Module BBU . . . . . . . . . . . . 196

Replacing an Array Module BBU . . . . . . . . . . . . . . . . . . . . . . 197

Contents

Quantum DXi6900 G1 Field Service Manual vii

Replacing an Expansion Module ESM Canister . . . . . . . . . . . . . . . . . 203

Obtaining a Replacement Expansion Module ESM Canister . 204

Replacing an Expansion Module ESM Canister . . . . . . . . . . . 204

Replacing an Array or Expansion Module . . . . . . . . . . . . . . . . . . . . . 208

Obtaining a Replacement Array or Expansion Module Chassis . .

208

Replacing the Array or Expansion Module Chassis . . . . . . . . 209

Additional Removal and Replacement Procedures. . . . . . . . . . . . . . . 213

Removing and Installing the Cooling Fan Assembly . . . . . . . 213

Removing and Installing the PCIe Card Holder . . . . . . . . . . . 215

Removing and Installing the Cable Retention Bracket. . . . . . 216

Removing and Installing the Information Tag . . . . . . . . . . . . 217

DXi6900 G1 Replacement Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Chapter 4 BIOS Settings 221

Updating the DXi6900 G1 BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Required DXi6900 G1 BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . 222

Appendix A Cabling Diagrams 229

Contents

viii Quantum DXi6900 G1 Field Service Manual

Quantum DXi6900 G1 User’s Guide ix

Figures

Figure 1 DXi6900 G1 Information Tag . . . . . . . . . . . . . . . . . . . . . . . . . 2

Figure 2 DXi6900 G1 Information Tag . . . . . . . . . . . . . . . . . . . . . . . . . 2

Figure 3 DXi6900 G2 Information Tag . . . . . . . . . . . . . . . . . . . . . . . . . 3

Figure 4 DXi6900 G1 Node Front View . . . . . . . . . . . . . . . . . . . . . . . . 4

Figure 5 Node Rear View - DXi6900 G1 . . . . . . . . . . . . . . . . . . . . . . . . 7

Figure 6 Rear View - DXi6900 G1 With Optional 2 x 10GbE Ports . . . . 8

Figure 7 Rear View - DXi6900 G1 With Optional 4 x 1GbE Ports . . . . . 8

Figure 8 Hard Drive Carrier LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Figure 9 Ethernet Port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Figure 10 LEDs for 10 GbE Adapter With Dual Optical or Twinax Ports .

Figure 11 Power Supply LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Figure 12 Array and Expansion Module LED Indicators – Front Panel 16

Figure 13 Hard Drive Sled LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 14 Array Module LED Indicators – Rear Panel . . . . . . . . . . . . . 18

Figure 15 Expansion Module LED Indicators – Rear Panel . . . . . . . . . 21

Figure 16 Powering on the DXi6900 G1 Expansion Modules (EBODs) 24

Figure 17 Powering on the DXi6900 G1 Array Modules (RBODs). . . . 24

Figures

xQuantum DXi6900 G1 User’s Guide

Figure 18 Powering on the DXi6900 G1 Node . . . . . . . . . . . . . . . . . . 24

Figure 19 Login Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Figure 20 Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Figure 21 DXi6900 G1 Information Tag. . . . . . . . . . . . . . . . . . . . . . . 30

Figure 22 Connecting to the DXi6900 G1 Node (Rear View) . . . . . . . 33

Figure 23 iDRAC Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Figure 24 iDRAC Main Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Figure 25 Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Figure 26 Hardware Configuration Menu . . . . . . . . . . . . . . . . . . . . . 39

Figure 27 Setup IPMI Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Figure 28 Internal RAID H710 Configuration Menu . . . . . . . . . . . . . . 41

Figure 29 Setup Array Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Figure 30 Encryption Configuration Menu. . . . . . . . . . . . . . . . . . . . . 45

Figure 31 Serial Numbers Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Figure 32 More Tools Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Figure 33 Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Figure 34 More Tools Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Figure 35 Blockpool Corruption Detection and Fix Flow . . . . . . . . . . 58

Figure 36 Initial WinSCP Log-in Screen . . . . . . . . . . . . . . . . . . . . . . . 71

Figure 37 Root Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Figure 38 Progress Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Figure 39 Removing the DXi6900 G1 Node from the Rack . . . . . . . . 80

Figure 40 Node Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Figure 41 Removing the Node Cover . . . . . . . . . . . . . . . . . . . . . . . . . 81

Figure 42 Removing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 82

Figure 43 Replacing the Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 83

Figure 44 Replacing the Node Cover . . . . . . . . . . . . . . . . . . . . . . . . . 84

Figure 45 Installing the DXi6900 G1 Node in the Rack . . . . . . . . . . . 85

Figure 46 Inside the DXi6900 G1 Node . . . . . . . . . . . . . . . . . . . . . . . 87

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