Quantum DLTtape DLT 2000 Manuel

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CB No.: CB00126

Date: October 3, 2002

Page: 1 of 1

Quantumâ

DLT & Storage Systems Group Customer Bulletin

_______________________________________________________________

Subject: End of Service Life for DLT2000 and DLT2000XT

Product: DLT2000 and DLT2000XT

_______________________________________________________________

Purpose:

To notify customers that Quantum will utilize third-party repair providers for all

DLT2000 and DLT2000XT repairs effective October 1, 2002 and that Quantum will

cease supporting DLT2000XT for parts or service effective March 30, 2003.

Strategy:

Quantum has a commitment to support each of its products for a total of five years from

last customer ship, which would be March 2003 in the case of DLT2000XT. The recent

volume of returns and the five-year commitment, now indicate it is time for Quantum to

cease support. Effective October 1, 2002 Quantum will begin utilizing a third-party

repair provider for all DLT2000 and DLT2000XT products. All return authorization

procedures will be provided by the third parties identified below. Quantum has

authorized MSRC Co in North America and Connexion Point in Europe to perform

repairs on the DLT2000 and DLT2000XT. For more information please visit our website

at WWW.Quantum.com.

Details:

For North American repairs: For Europe and APAC repairs:

MSRC Co. Connexion Point (UK) Ltd

112 Crawley Falls Road Unit 9, Queen Eleanor House

Brentwood, New Hampshire 03833 Kingsclere Park, Kingsclere

Phone # 603-642-6899 Ext. 210 Hampshire RG20 4SW

Contact Name: Steve Mower Phone # +44 (0) 1635 291 460

Contact Name: Doc O’Connor

Actions:

Customers should take this opportunity to determine their support requirements for the

DLT2000 and DLT2000XT beyond March of 2003 and execute a plan to ensure un-

interrupted service.

Quantum Confidential

â2002 Quantum Corporation. All rights reserved. Quantum and the Quantum logo are trademarks of Quantum Corporation, registered in the U.S.A. and other countries.

DLTtape, the DLTtape logo, Super DLTtape and the Super DLTtape logo are trademarks of Quantum Corporation.

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