VeriFone V200c+ Manuel utilisateur

Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019

V200c+ External User Manual

Verifone (U.K.) Ltd.

3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF

Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019

V200c+ External User Manual 2

IMPORTANT NOTICE

Verifone, the Verifone logo, VeriCentre, SoftPay, Omni, NURIT, VeriShield Protect, VxSolutions, VX

Evolution, SC, and MX Solutions are trademarks of Verifone Systems, Inc. in the United States or other

countries.

All other brand names and trademarks appearing in this publication are the property of their respective

owners.

NO WARRANTY

Although Verifone has attempted to ensure the accuracy of the contents of this manual, this manual may

contain errors or omissions. This manual is supplied “as-is,” without warranty of any kind, either expressed

or implied, including the implied warranties of merchantability and fitness for a particular purpose.

LIMITED LIABILITY

In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages including

damages for loss of business, profits, or the like, even if Verifone or its representatives have been advised

of the possibility of such damages.

Verifone (U.K.) Ltd.

3 Roundwood Avenue

Stockley Park

Uxbridge

UB11 1AF

www.verifone.com

No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human

or computer language, transmitted in any form or byany means without the prior written consent of Verifone

Systems, Inc. or Verifone UK Ltd.

Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019

V200c+ External User Manual 3

REVISION HISTORY

Version

Author

Date

Changes

1.0

MKB

29/05/18

First Release

1.1

AJW

26/03/19

Updated for latest software release

1.2

28/05/19

Updated for latest software release

1.3

14/08/19

Added in some transaction flows

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CONTENTS

REVISION HISTORY...............................................................................3

CONTENTS.............................................................................................4

1INTRODUCTION.....................................................................6

2GET TO KNOW THE V200C DEVICE.....................................7

2.1 TERMINAL FRONT ........................................................................................7

2.2 TERMINAL BACK ..........................................................................................8

2.3 UNDERSTANDING THE KEYPAD.................................................................9

2.4 ENVIRONMENTAL FACTORS.....................................................................10

2.5 POWER & COMMUNICATION PORTS .......................................................10

3HOW TO CONNECT YOUR DEVICE....................................13

3.1 ETHERNET...................................................................................................13

3.2 WI-FI .............................................................................................................23

3.2.1 Visible Wi-Fi Networks.........................................................................................................23

3.2.2 Hidden Wi-Fi Networks........................................................................................................37

4TRANSACTION PROCESSING............................................51

4.1 CUSTOMER PRESENT –SALE ICC...........................................................51

4.2 SALE SWIPE................................................................................................54

4.3 SALE CTLS..................................................................................................57

4.4 CUSTOMER PRESENT - REFUND..............................................................59

4.5 CUSTOMER NOT PRESENT –SALE MAIL ORDER..................................61

4.6 CUSTOMER NOT PRESENT –SALE TELEPHONE ORDER.....................65

4.7 CUSTOMER NOT PRESENT –REFUND TELEPHONE ORDER................71

4.8 CUSTOMER NOT PRESENT –REFUND MAIL ORDER.............................76

4.9 ACCOUNT VERIFICATION..........................................................................79

5REPORTS.............................................................................81

6FREQUENTLY ASKED QUESTIONS...................................83

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7CONTACT DETAILS.............................................................84

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1 INTRODUCTION

This guide is the primary source of the information for setting up, installing and screen messages

that will be seen during transaction processing the Verifone V200c payment device, when used

in conjunction with the PAYWare Ocius Gateway.

Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019

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2 GET TO KNOW THE V200C DEVICE

This section will allow the operator to understand various aspects of V200c.

2.1 TERMINAL FRONT

The front panel includes the following features: -

•A terminal display, backlit LCD screen.

On V200c CTLS and V200c Plus units, the screen also acts as the tapping area for

contactless transactions.

•Four sets of keys:

oA backlit 12-key keypad.

oThree colour-coded function keys below the keypad (icons at right; from left to

right: CANCEL, BACKSPACE/CLEAR, ENTER).

oA four-way navigation button located at the top of the keypad, below the LCD

screen.

oTwo selection keys on the left and right side of the navigation button.

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V200c+ External User Manual 8

•A magnetic card reader, built into the right side. The icon shows the proper swipe

direction, with the stripe down and facing inward, toward the keypad.

•A smart card reader, built into the front of the terminal. The icon indicates proper card

position and insertion direction.

•The internal thermal printer opens toward the rear of the unit.

2.2 TERMINAL BACK

Opening the Rear Cover

Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019

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2.3 UNDERSTANDING THE KEYPAD

This section will explain which buttons will allow the operator to key in particular characters.

Additionally, the buttons shown below can be used for scrolling through the menu items.

Navigation Buttons

Key

Characters

1 Q Z . q z

2 A B C a b c

3 D E F d e f

4 G H I g h i

5 J K L j k l

6 M N O m n o

7 P R S p r s

8 T U V t u v

9 W X Y w x y

0 * # . - + Space , ‘ “ ! : ; @ =

& / \ % $ ( ) ^ _

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2.4 ENVIRONMENTAL FACTORS

The following are the temperature and humidity specifications of the V200c:

•Operating temperature: 0° to 50° C (32° to 122° F)

•Storage temperature: -20° to 70° C (-4° to 158° F)

•Relative humidity: 5% to 90% (RH non-condensing)

Subjecting the V200c to extreme environmental conditions will result in tamper events. Any temperatures

above 100 ºC (± 5 degrees) or below -37 ºC (± 5 degrees) will result in a tamper condition. Additionally,

should the battery voltage drift outside of the range of 2.2 VDC to 3.3 VDC, the unit will tamper as well.

2.5 POWER & COMMUNICATION PORTS

The following connection ports are the most commonly used for connectivity.

Ethernet Port

•Ethernet cable to router, hub or switch

•Multi-Communication Port (USB/RS-232)

•PIN Pads

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