VeriFone VX 680 Manuel utilisateur

TROUBLESHOOTING GUIDE

VERIFONE VX 680

Error Messages

Below are some error messages you might

see on your terminal and how to resolve

them. If you require further assistance our

Technical Helpdesk is available 24/7 on 0800

338 767 (option 2).

Ofine

This error message indicates your terminal

cannot connect to your payments network,

and is in ‘Ofine Mode.” The terminal can still

take transactions, using functionality called

‘Electronic Ofine Vouchers’. The terminal will

ask for signatures during these transactions.

It is very important that you keep all receipts

signed by cardholders while your terminal is

in Ofine Mode.

You can nd more information about

Electronic Ofine Vouchers at:

www.eftpos.co.nz/electronic-ofine-vouchers,

or in the Guide provided with your terminal.

Please try again

Please refer to the Communication Errors

section of this guide.

Tamper

Verifone eftpos terminals have a number

of security features to protect merchants

and cardholders from fraud, this includes a

security feature we call ‘Tamper’. In the event

someone attempts to access the terminal’s

internal parts the terminal will become

unusable.

Occasionally if a terminal is dropped or

experiences a sudden impact it will go into

Tamper Mode. Your terminal will need to

be replaced. Please contact our Technical

Helpdesk on 0800 338 767 (option 2) for

assistance.

Download Needed

This error message could be due to a number

of software issues. Please contact our

Technical Helpdesk on 0800 338 767 (option

2) for assistance.

Load Params Required

Your terminal requires an update. You can

download the update by:

1. Pressing the menu button and scrolling to

nd and selecting ‘Load Parameters’

2. If successful, your terminal will display

‘Accepted’ on-screen

3. If the Load Parameters is not accepted,

refer to the Communication Error section

of this guide

Man Logon Required

This message indicates your terminal has not

connected to the payment network. You can

manually attempt a logon by:

1. Press the menu button and scroll to nd

and select ‘Load Params’

2. If successful, your terminal will display

‘Accepted’ on-screen

3. If the Load Parameters is not accepted,

refer to the Communication Errors

section

Physical Damage

Physical damage to your eftpos terminal can

be prevented by following the Terminal Care

instructions in the Guide provided with your

terminal.

If your terminal is physically damaged you will

need to contact our Technical Helpdesk on

0800 338 767 (option 2) for assistance.

Communication Errors

If your terminal is displaying the message

‘Comms Error’ on-screen, rst attempt to

logon:

1. Press Menu, scroll down, and select

‘Logon’

2. If successful, your terminal will display

‘Accepted’ on-screen, press the green

Enter button and your logon receipt will

print. If the logon is unsuccessful your

terminal will display a more specic

message which will help our helpdesk

determine a fault.

Try the Communication Error xes provided

below and if you still cannot connect call our

helpdesk on 0800 338 767 (option 2).

GPRS

1. Reboot the terminal by holding down the

red X button. Note: Your terminal cannot

remain on charge while attempting this.

The terminal does not turn off when on

charge.

2. Check how many signal bars your

terminal is displaying and whether or

not you have cellphone coverage. The

signal bars shown on your terminal are

much the same as on your phone. If only

a few signal bars are displaying on your

terminal that may mean poor coverage.

If there is no coverage at your current

location your terminal cannot connect to

the network. If the terminal is showing full

signal but still not communicating please

call our helpdesk to diagnose.

Printer issues - Not printing

Note: If you come across any issues with

the terminal not printing. Please reboot the

terminal and place on charge, if the battery is

at it will not print.

Make sure the thermal paper roll is seated

correctly under the printer lid. The paper

needs to feed from the underside up, with the

printer cover closed on top (see below).

If the paper is inserted the wrong way, the

paper will feed but not print.

Terminal only printing half of receipts

• Make sure the printer roller is not loose

• Check that you have the correct paper

roll size for your terminal

You can purchase paper rolls and terminal

accessories online at:

www.eftpos.co.nz/shop-front

TROUBLESHOOTING GUIDE

VERIFONE VX 680

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