VeriFone VX 675 Manuel utilisateur

Verifone

VX 675

User Guide

Page 3

Contents

Introducon ................................................................................................................. 4

Terminal Features .................................................................................................... 4

Changing Paper Roll ..................................................................................................... 5

Training Mode ............................................................................................................. 6

Financial Transacons .................................................................................................. 7

Sale .............................................................................................................................. 7

Chip and PIN ............................................................................................................. 7

Contactless ................................................................................................................ 8

Customer Not Present (CNP) / Manual (Keyed) Transacon .................................... 9

Sale with Gratuity ................................................................................................... 11

Pre-Auth / Pre-Auth Top Up .................................................................................... 13

Compleon ............................................................................................................. 14

Sale with Cashback ................................................................................................. 15

Refund ....................................................................................................................... 17

Chip and PIN ........................................................................................................... 17

Reports ...................................................................................................................... 18

Reconciliaon Report .............................................................................................. 18

X and Z reports ........................................................................................................ 21

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Changing Paper Roll

1. Hook your finger under the latch on the front of the terminal and lift up to swing the paper roll cover

open.

2. Remove any partial roll of paper in the printer tray by lifting it up.

3. Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper

roll past any glue residue.

4. Hold the roll so the paper feeds from the bottom of the roll.

5. Drop the paper roll into the printer tray.

6. Pull paper up past the glue residue.

7. Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small

amount of paper past the glue residue to extend outside the printer door.

8. Tear the paper off against the serrated metal strip in the printer.

Introduction

Terminal Features

The illustration below highlights the features of the terminal. The descriptions are detailed below to help you

navigate your way around and there will be references to various buttons on this terminal throughout the

manual. Please note that the chip card insertion slot can be found at the bottom of the terminal keypad and the

multi-directional magnetic card reader is located on the right hand side of the device.

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Financial Transactions

This section describes all the different types of transactions it is possible to process on your

terminal.

Sale

Chip and PIN

When the terminal is on the idle screen, insert the card into the smart card

reader.

Key in the value of the transaction. Once correct, press the green Enter button to

confirm.

If a mistake is made press the yellow back space key to delete the amount and try

again.

The terminal now requires a PIN to be entered.

Type in the PIN and press the green Enter key to continue.

The terminal will contact the acquiring Host for an AUTH code and will display the

response on the screen. The terminal will print the merchant receipt copy and

display ‘Remove Card’. It will then prompt to print a customer receipt copy. Select

either ‘Yes’or ‘No’, depending on if a customer copy is required,

The terminal will now returned to the idle screen and the transaction is complete.

Training Mode

Before using the terminal for live transactions we advise that you take 5 minutes to familiarise yourself

by processing some transactions in Training Mode. Please follow the instructions below to switch the

terminal in/out of Training Mode.

From the idle screen, press the downward button situated on the four directional

keypad at the bottom of the screen until the Supervisor option is displayed.

Select the Supervisor mode by pressing the green Enter button on the keypad.

Key in the Supervisor password and press the green Enter button.

Select the ‘Training’option.

Select ‘Yes’to enter Training Mode.

When you need to exit Training Mode, repeat the above process and Select ‘No’.

Press the red Cancel button to return the terminal to the idle screen

When Training mode is enabled, the main screen of the terminal will display ‘Training’across the top of it and all

receipts will have TRAINING printed on them. You can use any card for practicing transactions in this mode as no

live transaction can be processed.

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Customer Not Present (CNP) / Manual (Keyed) Transaction

From the idle screen,select the ‘Sale’ option.

Key in the transaction amount and press the green Enter button. If the value is

incorrect, use the yellow clear key to amend it.

The terminal will prompt for a card to be Inserted into the Smart Card Reader or

Presented to the Contactless Reader. Ignore this and type in the long PAN number

on the front of the card.

The terminal will now request the expiration date of the card. Key this in and press

the green Enter button.

The terminal will now prompt to check if the customer is present. Select ‘Yes’ for

Customer Present and ‘No’ for Customer Not Present.

The terminal will request the CSC code. This is a three digit number located on the

back of the card on the right hand side of the signature strip. Key this in and press

the green Enter button to continue.

Contactless

**Contactless payments are limited to a maximum transaction value; please consult with your Acquirer for the

current transaction Ceiling Limit**

From the idle screen,select the ‘Sale’ option.

Key in the value of the transaction. Once correct, press the green Enter button to

confirm.

If a mistake is made press the yellow back space key to delete the amount and try

again.

The following screen will then be displayed.

When prompted, tap your card onto the contactless card reader until a short beep is

produced.

The terminal will now indicate that the card has been read successfully by the

contactless reader and will confirm whether the transaction was approved or

declined.

The terminal will print a merchant copy of the receipt.

If a ‘Customer’ copy of the receipt is required then please select the key immediately

left of the four directional keypad.

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Sale with Gratuity

**Note: This is not a standard feature on the terminal. To have this feature enabled please call the helpdesk**

From the idle screen, select ‘Sale’.

Key in the value of the transaction. Once correct, press the green Enter button to

confirm.

If a mistake is made press the yellow back space key to delete the amount and try

again.

The terminal can now be passed to the customer. They will be requested to press

any key to continue.

The terminal will ask the customer if they wish to add a Gratuity. Selecting ‘Yes’will

take them to the next step. If ‘No’ is selected then the terminal will continue the

transaction as a normal sale.

The terminal will now present the customer with three pre-determined gratuity

options (5%, 10% and 15%) and the option to add a specific amount. Please note

that the gratuity amount entered cannot exceed the value of the original transaction

amount.

If you selected ‘Not Present’ earlier in the transaction flow then you will be

requested to enter the numerical part of the cardholder’s street address.

E.g. For 23 Baker Street, you would key in 23 and press the green Enter button.

You will now be prompted to enter the numerical digits within the cardholder’s

postcode, in the order in which they appear. Key these in and press Enter.

E.g. for a postcode of GU22 4NN you would key 224 and press the green Enter

button.

The terminal will now contact the acquiring Host (bank), which will check the details entered against those held

by the card issuer and advise if they match. There are three possible responses: Matched, Not Matched or Not

Checked. The host may still authorise the transaction even if one or more of the responses are negative. The

decision to proceed with the transaction is up to you the Merchant –select ‘Yes’ to proceed with the transaction

or ‘No’ to cancel it.

VeriFone recommend that the AVS and CSC guidelines distributed by your Acquirer’s Merchant Services

Department is read and fully understood. CNP transactions due to their nature are higher in risk than Chip and

PIN transactions.

Press any key to continue. The terminal will print a merchant receipt copy and will

prompt if a customer copy of the receipt is required. Either select the option for

‘Yes’, or the option for ‘No’.

The transaction is now complete and the terminal will return to the idle screen.

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Pre-Auth

** This is not a standard feature on a terminal. To have this feature enabled please contact the helpdesk**

From the idle screen, select ‘Pre-Auth’.

Key in the required Pre-Auth amount and then press the green Enter button.

If a mistake is made press the yellow back space key to delete the amount and try

again.

The following screen will then be displayed. Either insert a card into the smart card

reader, swipe it through the magnetic card reader or key in the card details

manually.

If a card was inserted into the smart card reader then the terminal will require a PIN

to be entered in order to complete the transaction. Key this in and press Enter to

continue.

The terminal will contact the acquiring Host for an AUTH code and will display the

response on the screen.

The merchant receipt copy will now be printed and the terminal will prompt if a

customer’s copy of the receipt is required. Either select the option for ‘Yes’, or the

option for ‘No’.

The transaction is now complete and the terminal will return to the idle screen.

The terminal will now display the Sale amount, the gratuity amount and the Total

transaction amount and will request confirmation. Either choose ‘Yes’or ‘No’ to

proceed.

If ‘No’is selected the terminal will return to the previous screen where the customer

can choose the gratuity amount again.

The terminal now requires a PIN to be entered. Key this in and press the green Enter

key to continue. The terminal should now be returned to the merchant.

The terminal will now communicate with the acquiring Bank’s Host system and

obtain an AUTH code.

Tear off the merchant receipt copy and select ‘Yes’ to print the customer copy. The

card can now be removed from the terminal.

The transaction is now complete and the terminal will return to the idle screen.

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The merchant receipt copy will now be printed and the terminal will prompt if a

customer’s copy of the receipt is required. Either select the option for ‘Yes’, or the

option for ‘No’.

The transaction is now complete and the terminal will return to the idle screen.

Sale with Cashback

** Note: You will need to be authorised to accept the cashback facility on your terminal. It is not a standard

configuration on the terminal. Please remember Cashback is only available on Debit cards and it must be a

Customer Present transaction**

From the idle screen, select ‘Sale’.

Now key in the value of the transaction and press the Enter key.

If a mistake is made press the yellow back space key to delete the amount and try

again.

The terminal will check to see if Cash Back is required. Select either ‘Yes’ to add

Cash Back or ‘No’ to continue with a standard Sale transaction.

If ‘Yes’ was selected then the terminal will prompt for the required Cash Back

amount to be entered. Key this in and press Enter.

If a mistake is made press the yellow back space key to delete the amount and try

again.

Completion

**Note: This is not a standard feature on a terminal. To have this feature enabled please contact the helpdesk**

From the idle screen, select ‘Completion’.

Key in the final Completion amount and press the green Enter button.

The following screen will then be displayed. Either insert a card into the smart card

reader, swipe it through the magnetic card reader or key in the card details

manually.

At this stage the terminal will prompt for the AUTH code from the original Pre-Auth

transaction to be entered. Key in the required AUTH code and then press Enter.

If a mistake is made press the yellow back space key to delete the amount and try

again.

If a card was inserted into the smart card reader then the terminal will require a PIN

to be entered in order to complete the transaction. Key this in and press Enter to

continue.

The terminal will contact the acquiring Host for an AUTH code and will display the

response on the screen.

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Refund

Chip and PIN

From the idle screen, select ‘Refund’.

Key in the Supervisor password and press Enter.

The terminal will prompt for the transaction value. Once the desired amount has

been keyed in, press the green Enter button.

If a mistake is made press the yellow back space key to delete the amount and try

again.

The terminal will now communicate with the Bank’s Host system and obtain an

AUTH Code. Once complete, a receipt will be printed.

Tear off the receipt and hand to the customer to sign. Compare the signature on the

back of the card with the signature on the receipt.

If you are satisfied that the signatures match, select ‘Yes’ to complete the

transaction. If you are not satisfied, select ‘No’and the transaction will be cancelled.

The terminal will now display the total value of the transaction, including the Cash

Back amount. Press the green Enter key to continue.

The terminal will prompt for a PIN to be entered. Key this in and press Enter to

continue.

The terminal will now communicate with the Bank’s Host sy

stem and obtain an

AUTH Code. Once complete, a receipt will be printed.

Tear off the merchant receipt copy and select ‘Yes’ to print the customer copy. The

card can now be removed from the terminal.

The transaction is now complete and the terminal will return to the idle screen.

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The Reconciliation report is now complete.

Press the Cancel button to return to the idle screen.

Fig 1: Example Reconciliation Report

Merchant

Name

28/01/04

23023333

Merchant

Address

MID:

123456789012345

12:55:32

RECONCILIATION

ISSUER

2 5.20

0 0.00

110.76

0 0.00

1 7.00

0 0.00

RECONCILIATION

Diag. Code

315.96

1 7.00

FROM 0003 TO

0006

0 0.00

FROM 0000 TO

0000

CAN

NOT

Reports | Reconciliation Report

At the end of each trading day you need to perform a Reconciliation. This process is important and should

be completed every day that the terminal is used. If you have not used the terminal on any one particular

trading day you do not need to run this report. This procedure checks your terminal totals balance with the

acquiring banks Host system totals, the information is compared and the reconciliation report will

highlight if all transactions have been agreed upon or if there are any discrepancies. The terminal will also

print out the totals of the day’s transactions. Please ensure that you have enough paper left required to

complete this report before starting.

From the idle screen, press the downward button situated on the four directional

keypad at the bottom of the screen until the Reports option is displayed.

Key in the Supervisor password and press the green Enter key.

The terminal will now display a list of the available Reports. Select ‘Reconciliation’.

The terminal will prompt if ‘One’ or ‘All’ acquirers are to be reconciled. If the

terminal has been configured with an AMEX or Diners Merchant ID, then it is

recommended that ‘All’ acquirers are reconciled.

If ‘One’ is selected the terminal display a screen which lists all the acquirers that the

terminal is configured for. Use the Up and Down arrows in the bottom left-hand

corner of the screen to select the acquirer that you wish to reconcile against and

press the green Enter button.

The terminal will now connect to the acquirer Host system to reconcile the totals.

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