VeriFone VX690 Manuel utilisateur
Live epos integrated User Guide 1
Live eftpos integrated
User Guide
Live epos support
For support
Email: support@liveepos.com.au
Website: support.liveepos.com.au
PC-EFTPOS Support
PC-EFTPOS provides the soware that allows communicaon between your
terminal and your point of sale soware.
www.pcepos.com
02 9998 9800
Monday to Friday: 8:30am – 10:00pm (AEST)
Saturday: 10:00am – 5:00pm (AEST)
Sunday : 10:00am – 3:00pm (AEST)
Please have your merchant and terminal idencaon numbers ready.
Taking note of error messages you are experiencing will help us
to resolve issues promptly.
Live epos integrated User Guide 3
Contents
1.0 Introducing the Live epos integrated terminal 5
1.1 Merchant responsibility for equipment and materials provided 5
1.2 Cancellaon of facility 5
1.3 Damaged, lost or stolen equipment 6
1.4 Merchant receipts 6
1.5 EFTPOS staonery 6
2.0 Setup and conguraon 7
2.1 Using the Touch Screen 7
2.2 Using the Keypad 7
2.3 Powering up 8
2.4 Loading paper 8
2.5 Geng started 8
2.6 Terminal setup and conguraon 9
2.7 Terminal pairing with base (Bluetooth) 9
2.8 Terminal conguraon 10
3.0 Procedures 11
3.1 Conducng Contactless Transacons 11
3.2 Inserng a Chip Card 11
3.3 Swiping a Magnec Stripe Card 11
3.4 CCV Security Codes 12
4.0 Everyday Funcons 13
4.1 Purchase/Sale 13
4.2 Cash Out 17
4.3 Refund 19
4.4 Void a transacon 21
4.5 Tip Adjustment 22
4.6 How to Process a Mail/Telephone Order/e-Commerce Transacon 24
4.7 How to Process a Pre-Authorisaon 26
4.8 How to Process a Compleon 28
5.0 End of Day Funcons 32
5.1 Selement 32
5.2 How to print a Pre-Selement report 33
5.3 How to Reprint Last Selement 33
6.0 Standalone-Lite Mode 34
6.1 Terminal Logon using Standalone-Lite Mode 34
6.2 Purchase using Standalone-Lite Mode 35
6.3 Standalone-Lite Cash Out ow 37
6.4 Standalone-Lite Refund ow 38
6.5 Standalone-Lite Selement ow 40
6.6 Standalone-Lite Pre-Selement Report 41
6.7 Standalone-Lite Last Selement Report 41
6.8 Standalone-Lite Duplicate/Reprint Receipt ow 42
6.9 Standalone-Lite Shi Totals ow 42
4 Live epos integrated User Guide
7.0 Fall Back Sales Procedures 43
7.1 Electronic Fall Back 43
8.0 Glossary 45
9.0 Troubleshoong 46
9.1 Hardware Faults 46
9.2 Response Codes 47
Live epos integrated User Guide 5
What this guide will cover
This user guide will provide you with the informaon you need to know about the Live epos
integrated terminal. As you read this guide you will become familiar with the terminal and
feel comfortable operang it. This guide will cover all transacon types as well as addional
processes to ensure a smooth transion to your new terminal.
A brief overview of what your terminal can do.
Your new terminal enables online transacons to be processed for Debit Cards (Savings
and Cheque accounts), Credit Cards (Visa® and Mastercard®) and Charge Cards (American
Express®, Diners Club and JCB).
Your Live epos integrated terminal can process:
• Purchases
• Purchases with Cash Out for Debit Cards
• Refunds
• Voids
• Mail Order/Telephone Order transacons (MOTO) and eCommerce
• Cash Out transacons for Debit Cards
• Pre-Authorisaon and Compleon transacons (approved merchants only)
• Purchase with Tips
• Tip Addion
* American Express® is a registered trademark of American Express Company.* Mastercard®
is a registered trademark of Mastercard Internaonal Incorporated.* Visa® is a registered
trademark of Visa Worldwide Pte Limited.
1.1 Merchant responsibility for equipment and materials provided
Any hardware or equipment and any unused staonery and promoonal materials supplied
by Live epos, remain the property of Live epos.
Addionally:
• You must not sell, assign or in any way encumber them.
• You cannot give them to a third party or give access to a third party.
• You must ensure that the terminals are covered by your business or contents insurance.
It’s also important to note that your terminal must not be relocated without prior
authorisaon.
It must be located where customers can use the pinpad without the risk of other people
seeing them key in their PIN.
1.2 Cancellaon of facility
To make arrangements for return call Live epos support on 1300 780 788 or email:
support@liveepos.com.au.
Fees and charges will connue to be incurred unl the equipment is returned to Live epos
as instructed.
1.0 Introducing the Live epos integrated terminal
6 Live epos integrated User Guide
1.3 Damaged, lost or stolen equipment
You are responsible for your equipment. If equipment is damaged, lost or stolen, you will be
charged for its replacement.
1.4 Merchant receipts
It’s vital that you retain all merchant receipts printed, in a secure manner for reconciliaon and in
case of terminal failure.
You must provide the customer with a receipt unless he or she requests otherwise.
1.5 EFTPOS staonery
Staonery including terminal paper rolls can be ordered via MyWeb (hps://myweb.liveepos.com.au)
or by contacng Live epos support on 1300 780 788 or support@liveepos.com.au. Orders will
be delivered to you within three business days.
Live epos integrated User Guide 7
2.1 Using the Touch Screen
The Live epos integrated terminal has a colour touch screen. To navigate using the touch
screen, follow the prompts and press the opon on the screen to make a selecon.
2.2 Using the Keypad
2.0 Setup and conguraon
Key Title Symbol Key Purpose
Enter
Clear/Back
Cancel
This buon on the terminal keypad is used to accept data entry or
proceed with a funcon and is the same as using the SELECT or OK
buons displayed on the touch screen. This buon is also used to
power on the terminal when held down for 10 seconds.
This buon on the terminal keypad is used for clearing entered data
or moving back to the previous screen and is the same as using the
CLEAR or BACK buons displayed on the touch screen.
This buon on the terminal keypad is used to cancel the current
funcon and return to the home screen and is the same as using the
CANCEL or NO buons displayed on the touch screen. This buon is
also used to power off the terminal when held down for 10 seconds.
8 Live epos integrated User Guide
2.3 Powering up
Connecng base staon to power
1. Insert the power cable into the power port
on the terminal base.
2. Plug the AC power cord into a wall outlet or
a power surge.
3. Place terminal on charger to begin charging
the terminal.
Manual Start-up
Hold the green (Enter) key down for about 10 seconds unl terminal displays the start- up
screen.
Manual Shutdown
Hold the red (Cancel) key down for about 10 seconds unl the terminal displays the
shutdown vericaon screen. Keep holding the red key unl the terminal shuts down. (Must
be unplugged from power supply before aempng manual shut down)
2.4 Loading paper
1. On top of your terminal, li and open the black paper compartment latch.
2. Posion the paper roll with the end of the roll protruding from underneath the roll
towards the terminal screen.
3. Pull paper out slightly and close the cover.
2.5 Geng started
Your Live epos integrated terminal arrives as a complete unit. Included in your delivery is:
• quick reference guide
• terminal
• terminal base
• paper rolls
• power supply
• cables (RS232 serial, USB and dial cables).
For any PC-EFTPOS soware queries, please contact the PC-EFTPOS Help Desk on
02 9998 9800.
Live epos integrated User Guide 9
Communicaon type
The terminal supports PC-EFTPOS IP Gateway via the POS.
In the event that your main communicaon method is down, the terminal will automacally
failover to 3G/GPRS backup communicaons.
2.6 Terminal setup and conguraon
To begin seng up your new Live epos integrated terminal:
1. Ensure the terminal base is connected to power.
2. Ensure the terminal base is connected to your Point of Sale (POS) via a supported
communicaons method.
3. Ensure the terminal is fully charged, or is sing on the terminal base for power.
4. Ensure that your POS soware is running on your Point of Sale. Please contact your
Point of Sale provider or refer to your POS Guide if further informaon is required.
5. Hold down the green “Enter” key found at boom right corner of the terminal keypad,
unl an audible beep is heard and/or the terminal screen powers on.
6. Follow the instrucons for Bluetooth pairing below.
7. Your terminal should display “Ready” on-screen, at which point you can begin
transacng via your POS soware.
2.7 Terminal pairing with base (Bluetooth)
Your terminal uses Bluetooth communicaons between the Keypad and the Base, with
security measures in place for all communicaons.
If the base does not display a solid blue light (indicang that it is currently paired with the
terminal), follow these instrucons to pair the terminal with the base:
• Press the buon on the front of the base and wait for the blue light to begin blinking.
• On the Keypad, select the correct base by idenfying the 9-digit serial number printed
on the underside of the base.
• Wait for the pairing to complete, which will be indicated by a solid blue light displayed
on the base.
The terminal will display the following message if Bluetooth pairing has not occurred or is
unsuccessful:
Common issues in the inial pairing process include power and communicaons issues which
are oen resolved by checking the connecons between device and power outlets. Please
contact Live epos support for further assistance.
TERMINAL SCREEN
READY
NOT PAIRED
10 Live epos integrated User Guide
2.8 Terminal conguraon
Connecng base staon to power
Once the Live epos integrated terminal is connected, the Merchant ID and Terminal ID will
need to be entered into the PC-EFTPOS EFT Client.
This work will be completed by a technician at the me of conguraon.
You can use the funcon on the keypad from the terminal idle screen to congure the
primary communicaons method. To do this, press the # key at the idle screen and enter 998
to proceed to communicaons selecon.
The following conguraon opons will be displayed:
1. Bluetooth Base: View the details of the connected Bluetooth base hardware, and press
“1” to unpair from the base so that your terminal can be paired with another base.
2. Bluetooth Base Version: View the rmware version of the connected Bluetooth base,
and press “2” to update the base rmware if required.
3. POS Details: View details on the POS interface methodology (such as RS232).
4. SIM: Press “4” to verify the SIM details (if installed).
5. PSTN Details: Press “5” to verify the PSTN phone number (if in use).
6. Power o mer: Press “6” to congure the power-o mer duraon.
7. (not in use).
8. Internal Modem: Press “8” to congure which communicaons method should be used
to communicate with Live epos in the event that POS Communicaons are down. The
available opons are GPRS, PSTN, and None.
Note that these communicaons method conguraons are for the handset communicang
directly with the host (via GPRS or PSTN) in the event that the POS-to- Bank link is down.
The host communicaons (GPRS or PSTN) will only be used in the event that the POS
communicaons to Live epos are (and/or the terminal is in standalone lite mode), and this
process should be seamless during a transacon.
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