VeriFone VX690 Manuel utilisateur

Live epos integrated User Guide 1

Live eftpos integrated

User Guide

Live epos support

For support

Email: support@liveepos.com.au

Website: support.liveepos.com.au

PC-EFTPOS Support

PC-EFTPOS provides the soware that allows communicaon between your

terminal and your point of sale soware.

www.pcepos.com

02 9998 9800

Monday to Friday: 8:30am – 10:00pm (AEST)

Saturday: 10:00am – 5:00pm (AEST)

Sunday : 10:00am – 3:00pm (AEST)

Please have your merchant and terminal idencaon numbers ready.

Taking note of error messages you are experiencing will help us

to resolve issues promptly.

Live epos integrated User Guide 3

Contents

1.0 Introducing the Live epos integrated terminal 5

1.1 Merchant responsibility for equipment and materials provided 5

1.2 Cancellaon of facility 5

1.3 Damaged, lost or stolen equipment 6

1.4 Merchant receipts 6

1.5 EFTPOS staonery 6

2.0 Setup and conguraon 7

2.1 Using the Touch Screen 7

2.2 Using the Keypad 7

2.3 Powering up 8

2.4 Loading paper 8

2.5 Geng started 8

2.6 Terminal setup and conguraon 9

2.7 Terminal pairing with base (Bluetooth) 9

2.8 Terminal conguraon 10

3.0 Procedures 11

3.1 Conducng Contactless Transacons 11

3.2 Inserng a Chip Card 11

3.3 Swiping a Magnec Stripe Card 11

3.4 CCV Security Codes 12

4.0 Everyday Funcons 13

4.1 Purchase/Sale 13

4.2 Cash Out 17

4.3 Refund 19

4.4 Void a transacon 21

4.5 Tip Adjustment 22

4.6 How to Process a Mail/Telephone Order/e-Commerce Transacon 24

4.7 How to Process a Pre-Authorisaon 26

4.8 How to Process a Compleon 28

5.0 End of Day Funcons 32

5.1 Selement 32

5.2 How to print a Pre-Selement report 33

5.3 How to Reprint Last Selement 33

6.0 Standalone-Lite Mode 34

6.1 Terminal Logon using Standalone-Lite Mode 34

6.2 Purchase using Standalone-Lite Mode 35

6.3 Standalone-Lite Cash Out ow 37

6.4 Standalone-Lite Refund ow 38

6.5 Standalone-Lite Selement ow 40

6.6 Standalone-Lite Pre-Selement Report 41

6.7 Standalone-Lite Last Selement Report 41

6.8 Standalone-Lite Duplicate/Reprint Receipt ow 42

6.9 Standalone-Lite Shi Totals ow 42

4 Live epos integrated User Guide

7.0 Fall Back Sales Procedures 43

7.1 Electronic Fall Back 43

8.0 Glossary 45

9.0 Troubleshoong 46

9.1 Hardware Faults 46

9.2 Response Codes 47

Live epos integrated User Guide 5

What this guide will cover

This user guide will provide you with the informaon you need to know about the Live epos

integrated terminal. As you read this guide you will become familiar with the terminal and

feel comfortable operang it. This guide will cover all transacon types as well as addional

processes to ensure a smooth transion to your new terminal.

A brief overview of what your terminal can do.

Your new terminal enables online transacons to be processed for Debit Cards (Savings

and Cheque accounts), Credit Cards (Visa® and Mastercard®) and Charge Cards (American

Express®, Diners Club and JCB).

Your Live epos integrated terminal can process:

• Purchases

• Purchases with Cash Out for Debit Cards

• Refunds

• Voids

• Mail Order/Telephone Order transacons (MOTO) and eCommerce

• Cash Out transacons for Debit Cards

• Pre-Authorisaon and Compleon transacons (approved merchants only)

• Purchase with Tips

• Tip Addion

* American Express® is a registered trademark of American Express Company.* Mastercard®

is a registered trademark of Mastercard Internaonal Incorporated.* Visa® is a registered

trademark of Visa Worldwide Pte Limited.

1.1 Merchant responsibility for equipment and materials provided

Any hardware or equipment and any unused staonery and promoonal materials supplied

by Live epos, remain the property of Live epos.

Addionally:

• You must not sell, assign or in any way encumber them.

• You cannot give them to a third party or give access to a third party.

• You must ensure that the terminals are covered by your business or contents insurance.

It’s also important to note that your terminal must not be relocated without prior

authorisaon.

It must be located where customers can use the pinpad without the risk of other people

seeing them key in their PIN.

1.2 Cancellaon of facility

To make arrangements for return call Live epos support on 1300 780 788 or email:

support@liveepos.com.au.

Fees and charges will connue to be incurred unl the equipment is returned to Live epos

as instructed.

1.0 Introducing the Live epos integrated terminal

6 Live epos integrated User Guide

1.3 Damaged, lost or stolen equipment

You are responsible for your equipment. If equipment is damaged, lost or stolen, you will be

charged for its replacement.

1.4 Merchant receipts

It’s vital that you retain all merchant receipts printed, in a secure manner for reconciliaon and in

case of terminal failure.

You must provide the customer with a receipt unless he or she requests otherwise.

1.5 EFTPOS staonery

Staonery including terminal paper rolls can be ordered via MyWeb (hps://myweb.liveepos.com.au)

or by contacng Live epos support on 1300 780 788 or support@liveepos.com.au. Orders will

be delivered to you within three business days.

Live epos integrated User Guide 7

2.1 Using the Touch Screen

The Live epos integrated terminal has a colour touch screen. To navigate using the touch

screen, follow the prompts and press the opon on the screen to make a selecon.

2.2 Using the Keypad

2.0 Setup and conguraon

Key Title Symbol Key Purpose

Enter

Clear/Back

Cancel

This buon on the terminal keypad is used to accept data entry or

proceed with a funcon and is the same as using the SELECT or OK

buons displayed on the touch screen. This buon is also used to

power on the terminal when held down for 10 seconds.

This buon on the terminal keypad is used for clearing entered data

or moving back to the previous screen and is the same as using the

CLEAR or BACK buons displayed on the touch screen.

This buon on the terminal keypad is used to cancel the current

funcon and return to the home screen and is the same as using the

CANCEL or NO buons displayed on the touch screen. This buon is

also used to power oﬀ the terminal when held down for 10 seconds.

8 Live epos integrated User Guide

2.3 Powering up

Connecng base staon to power

1. Insert the power cable into the power port

on the terminal base.

2. Plug the AC power cord into a wall outlet or

a power surge.

3. Place terminal on charger to begin charging

the terminal.

Manual Start-up

Hold the green (Enter) key down for about 10 seconds unl terminal displays the start- up

screen.

Manual Shutdown

Hold the red (Cancel) key down for about 10 seconds unl the terminal displays the

shutdown vericaon screen. Keep holding the red key unl the terminal shuts down. (Must

be unplugged from power supply before aempng manual shut down)

2.4 Loading paper

1. On top of your terminal, li and open the black paper compartment latch.

2. Posion the paper roll with the end of the roll protruding from underneath the roll

towards the terminal screen.

3. Pull paper out slightly and close the cover.

2.5 Geng started

Your Live epos integrated terminal arrives as a complete unit. Included in your delivery is:

• quick reference guide

• terminal

• terminal base

• paper rolls

• power supply

• cables (RS232 serial, USB and dial cables).

For any PC-EFTPOS soware queries, please contact the PC-EFTPOS Help Desk on

02 9998 9800.

Live epos integrated User Guide 9

Communicaon type

The terminal supports PC-EFTPOS IP Gateway via the POS.

In the event that your main communicaon method is down, the terminal will automacally

failover to 3G/GPRS backup communicaons.

2.6 Terminal setup and conguraon

To begin seng up your new Live epos integrated terminal:

1. Ensure the terminal base is connected to power.

2. Ensure the terminal base is connected to your Point of Sale (POS) via a supported

communicaons method.

3. Ensure the terminal is fully charged, or is sing on the terminal base for power.

4. Ensure that your POS soware is running on your Point of Sale. Please contact your

Point of Sale provider or refer to your POS Guide if further informaon is required.

5. Hold down the green “Enter” key found at boom right corner of the terminal keypad,

unl an audible beep is heard and/or the terminal screen powers on.

6. Follow the instrucons for Bluetooth pairing below.

7. Your terminal should display “Ready” on-screen, at which point you can begin

transacng via your POS soware.

2.7 Terminal pairing with base (Bluetooth)

Your terminal uses Bluetooth communicaons between the Keypad and the Base, with

security measures in place for all communicaons.

If the base does not display a solid blue light (indicang that it is currently paired with the

terminal), follow these instrucons to pair the terminal with the base:

• Press the buon on the front of the base and wait for the blue light to begin blinking.

• On the Keypad, select the correct base by idenfying the 9-digit serial number printed

on the underside of the base.

• Wait for the pairing to complete, which will be indicated by a solid blue light displayed

on the base.

The terminal will display the following message if Bluetooth pairing has not occurred or is

unsuccessful:

Common issues in the inial pairing process include power and communicaons issues which

are oen resolved by checking the connecons between device and power outlets. Please

contact Live epos support for further assistance.

TERMINAL SCREEN

READY

NOT PAIRED

10 Live epos integrated User Guide

2.8 Terminal conguraon

Connecng base staon to power

Once the Live epos integrated terminal is connected, the Merchant ID and Terminal ID will

need to be entered into the PC-EFTPOS EFT Client.

This work will be completed by a technician at the me of conguraon.

You can use the funcon on the keypad from the terminal idle screen to congure the

primary communicaons method. To do this, press the # key at the idle screen and enter 998

to proceed to communicaons selecon.

The following conguraon opons will be displayed:

1. Bluetooth Base: View the details of the connected Bluetooth base hardware, and press

“1” to unpair from the base so that your terminal can be paired with another base.

2. Bluetooth Base Version: View the rmware version of the connected Bluetooth base,

and press “2” to update the base rmware if required.

3. POS Details: View details on the POS interface methodology (such as RS232).

4. SIM: Press “4” to verify the SIM details (if installed).

5. PSTN Details: Press “5” to verify the PSTN phone number (if in use).

6. Power o mer: Press “6” to congure the power-o mer duraon.

7. (not in use).

8. Internal Modem: Press “8” to congure which communicaons method should be used

to communicate with Live epos in the event that POS Communicaons are down. The

available opons are GPRS, PSTN, and None.

Note that these communicaons method conguraons are for the handset communicang

directly with the host (via GPRS or PSTN) in the event that the POS-to- Bank link is down.

The host communicaons (GPRS or PSTN) will only be used in the event that the POS

communicaons to Live epos are (and/or the terminal is in standalone lite mode), and this

process should be seamless during a transacon.

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