VeriFone HICAPS VX820 Manuel utilisateur

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HICAPS terminal

user guide

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

Contact phone numbers for HICAPS/EFTPOS

HICAPS Help Desk 1300 650 852

your merchant details

Merchant No.

For Authorisations:

• Credit Card (Credit) Account

This is an Australia-wide number  5 5

• Debit Card (Cheque) or (Savings) Account

This is an Australia-wide number 00 650 85

• American Express 00 6 64

• Diners Club 800  

Authorisation services are available 4 hours a day, 7 days a week.

lost or stolen cards

Please call the above authorisation line appropriate for the card type used (credit or debit).

Call 13 25 15 and select extension 500 when calling about lost or stolen credit cards.

terminal number

Attach your ﬁrst sign on receipt here!

table of contents

1 HICAPS/EFTPOS 7

. HICAPS help desk 7

. glossary 7

. diagram of HICAPS terminal 9

2 HICAPS 11

. terminal provider setup 

.. adding a new provider 

.. modify provider 4

.. deleting a provider 5

. all provider function 6

.. claim to sale 7

.. claim to deposit 7

.. item memory 8

..4 clear item memory 8

..5 HICAPS auto settle 9

..6 settle transaction list 9

. processing a HICAPS claim 0

.. processing a HICAPS claim transaction (HICAPS terminal) 0

.. processing a HICAPS claim transaction (practice management system) 

.4 cancelling a HICAPS claim 4

.4. cancelling a HICAPS claim (HICAPS terminal) 4

.4. cancelling a HICAPS claim (practice management system) 6

.5 manual daily transaction summary (HICAPS totals) 7

.6 ordering terminal rolls 8

.7 performing terminal sign on/logon 8

.8 customising a HICAPS receipt (optional) 9

3 EFTPOS 30

. processing an EFTPOS transaction 0

.. processing an EFTPOS transaction following a successful claim transaction 0

.. processing an EFTPOS transaction 

.. processing an EFTPOS transaction (practice management system) 

. refunding an EFTPOS transaction 

.. refunding an EFTPOS transaction 

.. refund an EFTPOS transaction (practice management system) 6

. EFTPOS settlement 7

.. manual EFTPOS settlement 7

.. automatic terminal settlement 8

.. host forced settlement 40

..4 merchant password 40

4 Terminal functions 43

4. functions 4

4.. settle 4

4.. trans 4

4.. function 4

4. transaction menu 4

4.. balance/quote 4

4.. refund/cancel 44

4.. pre-auth 44

4..4 completion 44

4..5 cash out 44

4..6 sale 45

4. terminal function options 45

4.. reports [] key (print EFTPOS and HICAPS reports) 45

4.. conﬁguration setup [] key (refer help desk) 45

4.. terminal restart [] key 46

4..4 terminal lock [4] key 46

4..5 terminal logon [5] key 46

4..6 balance enquiry/quote [6] key 46

4..7 stationary order [7] key 46

4..8 reprint [8] key (reprint EFTPOS and HICAPS transactions) 46

4..9 terminal SW load [9] option 46

4.4 changing the terminal security password 46

4.5 fallback procedure 47

5 Terminal connections 48

5. terminal Connectivity 48

5.. dial 48

5.. ethernet (IP – Internet Protocol) 48

5. the terminal docking station 48

5.. power 48

5.. terminal pin pad 48

5.. ethernet 49

5..4 telephone line 49

5..5 RS (PMS Integration) 49

6 thermal printer 50

6. VX80 50

6. VX680 50

7 HICAPS response codes 5

7. transaction level HICAPS response codes 5

7. item level HICAPS response codes 54

8 EFTPOS error messages and corrective actions 56

9 Merchant requirements to ensure EFTPOS 59

transactions are valid

10 Terminal functions T4200 series 60

11 Medicare Australia Easyclaim 6

1. HICAPS/EFTPOS

1.1 HICAPS help desk

HICAPS Help Desk phone number is 1300 650 852.

For HICAPS Help Desk hours of operation, please refer to www.hicaps.com.au

Provider information section.

HICAPS fax number is 1300 725 726.

1.2 glossary

beneﬁt Value of rebate authorised by a Health Fund.

body part Two digit alpha/numeric identifying the part on the body

on which the service was performed.

cancel Reverses a transaction processed through the terminal.

card A membership card issued by the Health Fund or an EFTPOS

or credit card, issued by a bank.

claim After treatment is provided, details are sent electronically

via the terminal to the Health Fund.

claim declined When a Health Fund declines to pay the request a brief

response message will print with each declined item

and/or claim.

claim receipt Either the terminal or the associated Practice Management

System prints a receipt, which must be signed by the patient

to acknowledge services and approve the transfer of payment

to the provider.

claim to sale The terminal facility allowing you to start an EFTPOS transaction

using the Gap amount returned from the HICAPS Claim.

clinical code Two digit alpha/numeric identifying the body part/primary

condition/diagnostic intervention on which the service was

performed.

date (of service) The date the speciﬁc item of service was performed – format

ddmm.

fallback The terminal was unable to contact the bank to process an

EFTPOS transaction, but the transaction has been approved/

declined and will be sent to the bank with the next transaction.

gap payment The amount remaining after the Health Fund has approved

a beneﬁt for the speciﬁed services.

hicaps Health Industry Claims And Payments Service. The company

responsible for the switching of transactions to health funds

from the terminal.

issue date The date the membership card was issued. Those cards with

issue dates have them printed on the bottom right-hand corner

of the card.

item cost The amount charged for the given item of service.

item number Numeric code identifying the type of service performed.

Refer to the HICAPS Quick Reference Guide or the relevant

schedule for a full list of item numbers.

member A customer of a Health Fund.

MMF The Multi-Merchant Facility. This is a feature of the HICAPS

terminal which optionally allows you to settle the EFTPOS

funds separately for each provider.

patient ID A member listed on the card which identiﬁes a given patient

within a Health Fund membership.

Practice

Management system

The PC-based system which allows a transaction to be sent

directly to the HICAPS terminal.

provider Practitioners who provide Health Services to patients.

provider number Is eight characters that uniquely identify each individual

provider for a speciﬁc location. Provider numbers that HICAPS

use are issued by Medicare Australia or Medibank Private.

Provider numbers are location speciﬁc, so you must have

a provider number for each location you wish to practice at.

refund Refunds a previous EFTPOS or credit approved transaction.

reversal Reverses an approved transaction on the same day the

transaction was processed.

RRN Receipt reference number (unique  digit ﬁeld).

swipe member card Pass the membership card through the card reader on the

right-hand side of the HICAPS terminal.

tooth number Two digit FDI numeric identifying the tooth on which the

service was performed.

1.3 diagram of hicaps terminal

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i. Navigation

Your Verifone terminal has a touch screen, you can choose to navigate screens and menus

using the soft keys on the screen.

Alternately you can scroll up and down menus using the # and * keys on the terminal.

To conﬁrm, cancel and clear selections you can press the coloured keys on the terminal.

i.e. if you wish to cancel out of a screen, the cancel button on the screen is red hence you

would press the red key on your terminal.

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