TD Move 5000 Manuel utilisateur

iPay@Table

Quick Start Guide

For the TD Move 5000

• with the iPay@Table application

This publication is conidential and proprietary to The Toronto-Dominion Bank and is intended solely for the

use of Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed,

in whole or in part, for any other purpose without the written permission of an authorized representative of The

Toronto-Dominion Bank.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such

marks by TD is under license. Other trademarks and trade names are those of their respective owners.

NOTICE

The Toronto-Dominion Bank reserves the right to make changes to speciications at any time and without notice.

The Toronto-Dominion Bank assumes no responsibility for the use by the Merchant customers of the information

furnished in this publication, including without limitation for infringements of intellectual property rights or other

rights of third parties resulting from its use.

MERCHANT INFORMATION

Merchant Name __________________________________________________________________________

Merchant Number ________________________________________________________________________

Contents

About this Guide ......................................................................1

Welcome kit contents ............................................................................. 1

Glossary................................................................................................... 1

The Terminal............................................................................ 2

Accessibility features..............................................................................2

Screens ....................................................................................................3

Home screen ....................................................................................................3

iPay@Table Home screen...............................................................................3

Terminal communication modes ..........................................................4

Bluetooth ..........................................................................................................4

WiFi.....................................................................................................................4

4G.......................................................................................................................5

Web applications ....................................................................................5

Adding applications........................................................................................5

Accessing applications...................................................................................5

Peripherals...............................................................................................6

The Bluetooth base..........................................................................................6

The charging base (optional) ........................................................................6

Cardholder Privacy and Security ........................................... 7

Terminal security ....................................................................................7

Fraud prevention..................................................................................... 7

Manually entered credit card transactions ................................................. 7

Call for authorization ...................................................................................... 7

Financial Transactions............................................................8

Available transactions ............................................................................8

Accepted card types...............................................................................8

Payment method options .......................................................................8

Payment...................................................................................................9

Cash...................................................................................................................9

Credit card......................................................................................................10

Debit card ........................................................................................................11

Gift card .......................................................................................................... 12

Refund ................................................................................................... 12

Receipts ................................................................................................. 12

Receipt examples .......................................................................................... 13

Settlement ............................................................................................. 14

Reporting ............................................................................... 14

Coniguration ........................................................................ 15

Comms setup ........................................................................................ 15

iPAY@Table setup .................................................................................. 15

RMS Type......................................................................................................... 15

Serial # Type.................................................................................................... 15

Sort order ........................................................................................................ 16

Demo Options ................................................................................................ 16

Font Size .......................................................................................................... 16

Refund Setup.................................................................................................. 16

Enable RMS Polling........................................................................................ 17

Table Name..................................................................................................... 17

Prompt Table .................................................................................................. 17

Prompt Check................................................................................................. 17

SSL ................................................................................................................... 18

Change password................................................................................. 18

Settlement ............................................................................................. 18

Core payment application settings ..................................................... 18

Troubleshooting .................................................................... 19

Who do I contact?................................................................................. 19

Terminal error messages ..................................................................... 20

What problems can I easily resolve?....................................................22

Reference...............................................................................23

Charging your terminal ........................................................................23

Maintaining your terminal ....................................................................23

Storing your terminal............................................................................23

Changing the paper roll .......................................................................23

Lost or stolen equipment......................................................................23

About this Guide

This Guide provides an introduction to your TD Move 5000 terminal with the iPay@Table

application. This guide covers hardware functionality, performing inancial transactions,

administration features and troubleshooting. For more information regarding its use and

available features, please review the Configuration and Troubleshooting Guide.

Welcome kit contents

We are pleased to provide Merchants new to TD Merchant Solutions with the included

Welcome Kit from. The enclosed information was prepared with you in mind, and

includes the following:

• Paper rolls for the terminal

• Cleaning card and instructions

• Card acceptance decals (Visa®, MasterCard®, Discover®, American Express®,

Interac® Direct Payment, etc.)

• Information to help you protect your business and customers from fraud

Glossary

The following are terms used throughout this document. By understanding these terms

you will be better able to use the iPay@Table application.

Electronic Point of Sale (EPOS)

This is an electronic cash register package or computer that houses your Restaurant

Management Software.

Restaurant Management Solution or Software (RMS)

This is the software that resides on your EPOS that manages your restaurant’s food and

drink orders.

Terminal

This is the physical device that the customer uses to pay their bill. In this case, it is called

a TD Move 5000 semi-integrated terminal.

iPay@Table application

This is the application that connects the terminal to your RMS. The application pulls the

check and table information to the terminal so that customers can pay for their bill.

Core Financial application

This is the application that connects the terminal to the Payment Card Network so that

customers can pay their bill with their credit or debit cards. For more information on TD Core

Payment application settings, please refer to the Configuration and Troubleshooting Guide.

The Terminal

You will use the terminal to initiate transactions

for customers using credit, debit, or gift cards.

Depending on your settings, some card types

may not be accepted by your terminal.

1. Command keys

• Web Applications (silver)

• Cancel (red)

• Correction (yellow)

• OK / Enter (green)

2. Touchscreen

All terminal navigation is performed

through the touchscreen.

3. Paper advance key

4. Paper chamber panel

5. Card readers

a) Insert chipped cards

b) Swipe cards

c) Contactless cards (Tap the

card on the contactless

icon, not the touchscreen.)

Accessibility features

The terminal has the following accessibility features:

• Backlit keypad and adjustable screen brightness to create visual contrast

• Adjustable font size

• Adjustable key stroke sound when a key is pressed

• A raised identiier on the:

• 5key,

• Main Menu key,

• Cancel key,

• Correction key, and

• OK key.

Move/5000

09:17

20/JL/2017

Sale Pre-Auth

PA Return

ADMINLANGUAGE

07/20/201

iPay@Table

Term # 0230

Swipe/Key Server

Enter

Sym

1 2 3

4 5 6

7 8 9

0 . (*+#)

08/09/2019

Bell

14 : 25

3 1

Screens

Home screen

This is the irst screen that you will see when

you start the terminal. It is called the Core

Financial Home screen. It displays important

information and dierent ways to access

terminal functionality. They are:

1. Communication icons

The icons on this bar will be

dierent depending on which

setup or comms method is chosen.

2. Power

The battery icon in the top-right

corner indicates the terminal

battery level. When the lightning

bolt appears on top of the battery

icon, it means it is charging.

3. Admin

This icon will open the Admin Menu.

4. Language

This icon will open the Language Menu.

iPay@Table Home screen

The default screen is called the iPay@

Table Home screen. It displays important

information, and dierent ways to access

terminal functionality. They are:

1. Communication icons

The icons on this bar will be

dierent depending on which

setup or comms method

is chosen. See below for

explanations on each icon type.

2. Settings menu

This icon will open the iPay@Table

Settings menu.

09:17

20/JL/2017

Sale Pre-Auth

PA Comp Return

ADMIN LANGUAGE

07/20/201

04/17/2019

Bell

14 : 25

1 2

3 4

iPay@Table

Term # 0230

Swipe/Key Server

Enter

Sym

1 2 3

4 5 6

7 8 9

0 . (*+#)

08/09/2019

Bell

14 : 25

Terminal communication modes

The terminal has up to three different communication modes and their explanations

are described below.

Version Hardware Communication Method

Bluetooth®

(short range)

Terminal and a Bluetooth

base

Uses the Bluetooth base to connect to

the Payment Card Network via the

Merchant’s Internet connection

WiFi

(short range)

Terminal, charging base, and

a wireless router / modem

supplied by the Merchant

Uses a WiFi signal that connects to the

Payment Card Network via the

Merchant’s router

(long range)

Terminal and a charging

base

Uses the 4G cellular towers to connect

to the Payment Card Network

Bluetooth

1. Ethernet connection icon

The Ethernet icon in the top-left corner indicates that the Bluetooth base’s

connection to the Internet. It will be one of two colours: grey (disconnected), or

green (connected).

2. Bluetooth connection icon

The Bluetooth icon in the top-left corner indicates the terminal’s connection to

the Bluetooth base. It will be one of three colours: grey (disconnected), orange

(searching for connection) or green (connected).

The grey icon indicates that Bluetooth is active on the terminal but not

connected to a Bluetooth base.

The orange icon indicates that the terminal is connecting to a Bluetooth

base.

The green icon indicates that the terminal is connected to a Bluetooth

base.

WiFi

1. WiFi signal strength icon

The WiFi icon in the top-left corner indicates the terminal’s connection to a WiFi

network. It will be one of three colours: grey (disconnected), orange (searching for

connection) or green (connected). When connected, it will display the WiFi signal

strength with zero to three bands with three being the best signal strength.

14 : 25

08/09/2019

14 : 25

08/09/2019

The grey icon indicates that WiFi is present but not activated on the terminal.

The orange icon indicates that the terminal is connecting to a router / modem.

The green icon indicates that the terminal is connected to a router / modem.

1. 4G signal strength icon

This icon in the top-left corner indicates the terminal’s connection and signal

strength to a 4G network. It will be one of two colours: green (connected) or grey

(disconnected).

When connected, it will display the 4G wireless signal strength with zero to ive

bars with ive being the best connection. It can display, and connect to, a 3G

or a 2G signal if 4G is not currently available. Below the icon is the 4G carrier

name — in this case it’s Bell®.

Web applications

Adding applications

The terminal can accept a wide range of third-party applications to meet your business needs

and are similar very to the applications on your smart phone. For example, if you want to

accept gift cards, you would have to:

1. Sign up for the appropriate program with the application provider.

2. Contact the TD Merchant Solutions Help Desk to enable it and have the application

downloaded to your terminal.

3. Access the applications via the Web

Application screen. If you accept gift

cards, they are automatically oered

as a tender option during the

transaction.

Accessing applications

To access your applications:

1. Press the silver Application key

(above the red Cancel key).

a) Core Financial application

This is the default application

when you power on your

terminal.

b) iPay@Table application

14 : 25

04/17/2019

Bell

iP@T

14 : 25

08/09/2019

TSA 0610

App 2

c) Third Party applications

Any available third-party applications will appear.

2. Select the desired application.

3. Follow the instructions provided by the application creator.

Peripherals

The Bluetooth base

The Bluetooth base is used with the

terminal when a wired Internet connection is

available. It acts as a connection to the

payment network and as a short range

wireless base for your terminal. This base

also acts as a charging station for the terminal.

Ports

The base has four ports on the back but

you are only using the Ethernet port and

the power port:

1. Ethernet port

2. Printer port

3. USB port

4. Power cord — You must remove

the back plate to unplug the cord.

Communication options

The Bluetooth base offers an Ethernet connection. You can set this however you wish to

suit your existing place of business’ setup. To learn more about communication options

see pages 4 and 5.

The charging base (optional)

The charging base is physically identical to the Bluetooth base, but only has a power cord (#4).

1 2 3 4

Autres manuels pour Move 5000

Table des matières

Autres manuels TD Terminal de paiement

TD Desk 5000 Manuel utilisateur

TD iWL252 Manuel utilisateur

TD Luxe 6200m Manuel utilisateur

TD TD Generation Portal 2 with PINpad Manuel utilisateur

TD TD Generation Manuel utilisateur

TD iWL252 Manuel utilisateur

TD TD Generation Manuel utilisateur

TD Desk 5000 Manuel utilisateur

TD iWL252 Manuel utilisateur

TD Luxe 6200m Manuel de la liste des pièces

TD Luxe 6200m Manuel utilisateur

TD TD Generation Manuel utilisateur

TD iCT250 Manuel utilisateur

TD Freedom IV Manuel utilisateur

TD Luxe 6200m Manuel utilisateur

TD TD Generation Manuel utilisateur

Manuels Terminal de paiement populaires d'autres marques

PAX

PAX D180SRF Manuel utilisateur

LinkPoint

LinkPoint AIO Manuel utilisateur

Moneris

Moneris hispeed 6200 Manuel utilisateur

Moneris

Moneris iWL220 Manuel utilisateur

Ingenico

Ingenico iUC280 Manuel utilisateur

Ingenico

Ingenico Tetra Move/5000 Manuel utilisateur

Ingenico

Ingenico iWL250B Manuel utilisateur

Optimum

Optimum M4230 Manuel utilisateur

Triton

Triton RL5000 Manuel utilisateur

Ingenico group

Ingenico group Lane/8000 Manuel utilisateur

Gilbarco

Gilbarco FlexPay IV CRIND Manuel d'installation et d'exploitation

Infinite Peripherals

Infinite Peripherals Infinea Tab Lite Manuel utilisateur

PAX

PAX S920 Manuel utilisateur

Ingenico

Ingenico iCT220, iCT250 Manuel utilisateur

dejavoo

dejavoo Z Series Manuel utilisateur

VeriFone

VeriFone VX 520 Series Manuel utilisateur

Optomany

Optomany axept S900 Manuel utilisateur

Skyzer

Skyzer iWL252 BLUETOOTH Manuel utilisateur