TD IWL252 Manuel utilisateur

TD iWL252 / 255

Quick Start Guide

For the:

• TD iWL252 (Bluetooth)

• TD iWL255 (3G Wireless)

This publication is conidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of

Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part,

for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such

marks by TD is under license. Other trademarks and trade names are those of their respective owners.

NOTICE

The Toronto-Dominion Bank reserves the right to make changes to speciications at any time and without notice.

The Toronto-Dominion Bank assumes no responsibility for the use by the Merchant customers of the information

furnished in this publication, including without limitation for infringements of intellectual property rights or other

rights of third parties resulting from its use.

MERCHANT INFORMATION

Merchant Name ...........................................

Merchant Number ..........................................

Contents

About this Guide ......................................................................1

Welcome kit contents ............................................................................. 1

The TD iWL252 / 255 Solution..................................................1

The terminals...........................................................................................2

Default shortcut keys ......................................................................................2

Accessibility features ......................................................................................3

Changing the paper roll .................................................................................3

Screens....................................................................................................3

Idle screen (TD iWL252) ..................................................................................3

Idle screen (TD iWL255) ..................................................................................4

Main menu screen ...........................................................................................5

Admin menu screen ........................................................................................5

The Bluetooth Base .................................................................................5

Ports ...................................................................................................................5

Communication options.................................................................................6

Cardholder Privacy and Security ...........................................6

Terminal security ....................................................................................6

Fraud prevention.....................................................................................6

Manually entered credit card numbers .......................................................7

Call for authorization ...................................................................................... 7

Financial Transactions............................................................ 7

Accepted card types...............................................................................8

PINpad transactions ...............................................................................8

Sale (credit card) ....................................................................................8

Sale (debit card)......................................................................................9

Sale (phone or mail).............................................................................. 10

Force post (sale or phone / mail) .......................................................... 11

Void......................................................................................................... 11

Transaction recall ................................................................................. 12

Return .................................................................................................... 13

Receipts ................................................................................................. 13

Reprinting receipts ........................................................................................ 13

Receipt examples .......................................................................................... 14

Business Day Functions ........................................................ 16

Performing a day close......................................................................... 16

Coniguration .........................................................................17

Changing the terminal communication method (TD iWL252).............17

More features and functionality............................................................17

Reporting ............................................................................... 18

Business day reports............................................................................. 18

Batch reports......................................................................................... 18

Customized reports............................................................................... 19

EMV reports ........................................................................................... 19

Troubleshooting ....................................................................20

What problems can I easily resolve?................................................... 20

Why don’t I see a connection icon on the Idle screen?....................... 21

What is the signal strength? ................................................................. 21

What can interfere with Bluetooth connectivity? .....................................22

What can interfere with 3G connectivity? .................................................22

Why isn’t my terminal charging?..........................................................22

What do I do if there’s a power outage? ....................................................23

Reference............................................................................... 24

Maintaining the terminal ......................................................................24

Storing the terminal..............................................................................24

Entering letters and special characters...............................................24

About this Guide

This Guide provides an introduction to your TD iWL252 / 255 solution, hardware functionality,

performing inancial transactions, administration features and troubleshooting. For further

information regarding its use and available features, please review our online documentation

at www.tdmerchantsolutions.com/posresources.

Welcome kit contents

We are pleased to provide Merchants new to TD Merchant Solutions with the included

Welcome Kit from. The enclosed information was prepared with you in mind, and

includes the following:

• Paper rolls for the terminal

• Cleaning card and instructions

• Card acceptance decals (Visa®, MasterCard®, Discover®, American Express®,

Interac® Direct Payment, etc.)

• Information to help you protect your business and customers from fraud

The TD iWL252 / 255 Solution

The terminal is solely for you, the Merchant. You will use the terminal to initiate transactions

for customer’s using credit or debit cards. Depending on your settings, some card types

may not be accepted by your terminal.

The two terminals look virtually identical and have very similar functionality. There is an

easy way to determine which one you are using.

TD iWL252 and Bluetooth® base

This terminal is the short range wireless

version. It connects wirelessly to the

Bluetooth charging base.

TD iWL255

This terminal is the long range wireless

version. It connects to the mobile phone

network.

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The terminals

1. Paper chamber lap

2. Function keys

The / F1 and / F4 keys

can be used as shortcuts and to

select onscreen options. See

below for more information.

3. Navigation keys

Use the arrow keys to navigate

the screens and menus.

4. Command keys

/ Cancel

/ Correction or Paper advance

/ OK and shortcut to the

Main Menu screen.

5. Card readers

a) Insert chipped cards

b) Swipe cards

c) Contactless cards

Default shortcut keys

To access a speciic menu or function, use the following shortcuts:

Transaction Key

Sale (default) / F1

Pre-Auth Initiation (default) / F2

Navigation / scroll key

Pre-Auth Completion (default) / F3

Phone / Mail Sale (default) / F4

Main Menu / OK

Admin Menu / Admin

Reprint last receipt / 0

Advance paper / Correction

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Accessibility features

The TD iWL252/255 has numerous accessibility features which relect TD’s commitment

to our customers. It has such features as:

• An adjustable key stroke sound when a key is pressed

• An adjustable screen brightness to create visual contrast

• A raised identiier on the:

• 5key,

• Cancel key,

• Correction key, and

• OK key

Changing the paper roll

1. Gently pull up on the paper chamber panel along the top of terminal and

remove the old paper roll.

2. Unwrap a new paper roll and place it in the paper chamber so that the loose

end of the paper feeds up from under the paper roll towards you.

3. Press down on the panel until it clicks shut and ensure there is a enough paper

sticking out from the chamber that it touches the top of the terminal screen.

4. Press Correction to advance the paper to ensure it is loaded properly.

Screens

Idle screen (TD iWL252)

The default screen is called the Idle screen.

On it there are numerous important icons.

They are, left to right:

1. Lock (security)

The lock icon will be closed or

open. If the lock is open, do not use

this terminal and contact the TD

Merchant Solutions Help Desk to

report it has been tampered with.

2. Bluetooth connection icons

The terminal’s Bluetooth

connection is indicated by a

group of icons:

Terminal is connected to the

Bluetooth base but not

responding.

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Terminal is searching for connection.

Terminal is connected to the Bluetooth base.

Indicates the terminal Bluetooth signal strength.

The number under these icons is the associated Bluetooth base serial number.

Indicates whether the terminal is connected to the network. It will be one

of two colours: green (connected) or white (disconnected).

3. Power

The battery icon in the top-right corner indicates that the terminal battery level.

When the lightning bolt appears on top of the battery, it means it is charging.

Idle screen (TD iWL255)

The default screen is called the Idle

screen. On it there are numerous important

icons. They are, left to right:

1. Wireless connection icons

The terminal’s wireless connection

is indicated by a group of icons:

Indicates the terminal 3G

wireless signal strength.

Indicates whether the

terminal is connected to the

3G wireless network. It will be

one of two colours: green

(connected) or grey

(disconnected).

Lock (security)

The lock icon will be closed or open. If the lock is open, do not use this terminal and

contact the TD Merchant Solutions Help Desk to report that it has been tampered with.

2. Power

The battery icon in the top-right corner indicates that the terminal battery level.

When the lightning bolt appears on top of the battery, it means it is charging.

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Main menu screen

From the Idle screen, press OK and the Main

Menu screen appears. The Main Menu screen

displays the following transactions:

• Return

• Void

• Force Post

• Phone / Mail Sale

Admin menu screen

From the Idle screen, press Admin key and the

Admin Menu screen appears. It displays the

following options:

• Logon / Logo

• Business Day Menu

• Trans Recall Menu

• Setup Menu

• Reprint Menu

• Maintenance

• Other Functions

The Bluetooth Base

The Bluetooth base is only used with the TD

iWL252. It acts as a connection to the payment

network and as a short range wireless base for

your TD iWL252 terminal. This base also acts

as a charging station for the terminal.

Ports

The base has four ports on the back but

you are only using the network adapter

port and the power port:

1. Ethernet port

2. Power port

MAIN MENU

TD APP

1 - Return

2 - Void

3 - Force Post

4 - Phone / Mail Sale

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ADMIN MENU

1 - Logon / Logoff

2 - Business Day Menu

3 - Trans Recall Menu

4 - Setup Menu

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TD APP

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If you use a dial up connection, there is a panel on the bottom of the base that you can

open and plug your phone line into.

Communication options

The TD iWL252 solution oers two options for communications: dial-up or Ethernet. You

can set this however you wish to suit your existing place of business’ setup.

Cardholder Privacy and Security

Please refer to the Cardholder Privacy sheet in your Merchant welcome kit. It contains

important information about your responsibilities to your customers and their personal

and transaction information.

Terminal security

It is the Merchant’s responsibility to secure the terminal, any user IDs or passwords and to

prevent unauthorized use. In any event the Merchant will be liable for any unauthorized

use of the terminal or any user IDs or passwords. There are three user security settings:

• No security (Default)

No access restriction to the terminal functionality listed below.

• Medium Security

Access is restricted to certain features by a supervisor or manager ID and password.

• High Security

Access is restricted to certain features by a manager ID and password.

The following functions can be individually protected:

• End of Day

• Manual Account #

• Batch Reports

• B.Day reports

• Customized Reports

• Batch Close

• Recent Error Report

Fraud prevention

Please refer to the How to Help Prevent Fraud pamphlet in your Merchant welcome kit.

You can also reduce fraudulent transactions on your terminal by enabling:

If you want to change the security level of your terminal, please contact TD Merchant

Solutions Help Desk at 18003631163.

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