TD Luxe 6200m Manuel utilisateur

For the TD Luxe 6200m:

• Wired Standalone

• Wired Semi-Integrated

TD Luxe 6200m

Quick Start Guide

This publication is conidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of

Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part,

for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.

NOTICE

The Toronto-Dominion Bank reserves the right to make changes to speciications at any time and without notice.

The Toronto-Dominion Bank assumes no responsibility for the use by the Merchant customers of the information

furnished in this publication, including without limitation for infringements of intellectual property rights or other

rights of third parties resulting from its use.

MERCHANT INFORMATION

Merchant Name .............................................

Merchant Number ...........................................

Contents

About this Guide ......................................................................1

Welcome kit contents ............................................................................. 1

The TD Luxe 6200m Terminal..................................................1

The terminal ............................................................................................ 1

Accessibility features ......................................................................................2

Idle screen.........................................................................................................2

Desktop screen.................................................................................................2

The TD Hub .......................................................................................................3

Changing terminal modes (semi-integrated only) ....................................3

Cardholder Privacy and Security ...........................................3

Terminal security.....................................................................................3

Protecting terminal functionality ..................................................................3

User management...........................................................................................5

Fraud prevention.....................................................................................5

Manually entered credit card transactions.................................................5

Force post transactions are disabled by default........................................5

Call for authorization ......................................................................................5

Storing cardholder receipts ...........................................................................6

Financial Transactions............................................................6

Accepted card types...............................................................................7

Purchase..................................................................................................7

Phone or Mail purchase..........................................................................9

Void..........................................................................................................9

Refund ................................................................................................... 10

Transaction recall ................................................................................. 10

Force post purchase .............................................................................. 11

Force post phone / mail purchase ....................................................... 12

Receipts ................................................................................................. 12

Receipt example ............................................................................................ 12

Receipt print options..................................................................................... 13

Reprinting receipts ........................................................................................ 14

Business Day Functions ........................................................ 14

Performing the day close...................................................................... 14

Reprinting the day close report............................................................ 15

Reporting ............................................................................... 15

Coniguration ........................................................................ 15

Adjusting the brightness and volume.................................................. 15

Other functionality................................................................................ 15

Troubleshooting .................................................................... 15

Error codes ............................................................................................ 15

What do I do if the terminal displays a security alert? ....................... 16

What problems can I easily resolve?.................................................... 16

Why isn’t my terminal powering on? .................................................... 16

Reference............................................................................... 16

Storing the terminal.............................................................................. 16

Maintaining the terminal .......................................................................17

Changing the paper...............................................................................17

About this Guide

This guide introduces to the TD Luxe 6200m solution. It includes hardware functionality,

performing inancial transactions, and basic coniguration / troubleshooting. For further

information regarding its use and available features, please review our online documentation

at www.tdmerchantsolutions.com/posresources.

Welcome kit contents

We are pleased to provide Merchants new to TD Merchant Solutions with the included Welcome

Kit. The enclosed information was prepared with you in mind, and includes the following:

• Paper rolls for the terminal

• Cleaning card and instructions

• Card acceptance decals (Visa®, MasterCard®, Discover®, American Express®,

Interac® Direct Payment, etc.)

• Information to help you protect your business and customers from fraud

The TD Luxe 6200m Terminal

The terminal allows you (and sometimes the customer) to enter inancial transaction

information. Refer to the diagram below to familiarize yourself with the terminal layout.

The terminal

1. Paper chamber

2. Power key

Press to power the terminal on.

Press and hold for 3 seconds to

power the terminal o.

3. Command keys

In order left to right, Cancel,

Correction, and OK / Enter.

4. Card readers

a) Swipe cards

b) Insert chipped cards

c) Contactless cards

WXY

TUV

PRS

MNO

JKL

GHI

DEF

ABC

4. Phone / Mail

16:20:36 Sept 21 Mon

2. Void 3. Day Close

5. Pre-Auth 6. P. Completion

1. Purchase

EQUINOX

Accessibility features

The terminal has numerous accessibility features which relect TD’s commitment to our

customers. It has such features as:

• Backlit keypad and adjustable screen brightness to create visual contrast

• Adjustable key stroke sound when a key is pressed

• Voice prompts throughout the transaction

• A raised identiier on the:

• 5key,

• Cancel key,

• Correction key, and

• OK key

Idle screen

This is the irst screen that you will see

when the terminal inishes powering on.

Tap the icon to access the Desktop

screen. See below for more information.

The

icon accesses the Help screen.

This menu contains features used by the

TD technician or information that could be

requested by the TD Merchant Solutions

Help Desk.

Desktop screen

This screen always displays the following

three icons: Purchase, Void and Day Close.

You can add any other icons to this screen

up to the maximum of six. Any icons

beyond this will appear on other screens.

You will know if there is another screen if

there is a navigation arrow in the bottom

right corner.

Screen navigation

Tap the navigation arrows along the

bottom of the screen.

11:20:36 Sept 21 Mon

Phone / Mail

Void Day Close

Pre-Auth P. Completion

Purchase

11:20:36 Sept 21 Mon

The TD Hub

The terminal comes with a hub to allow for

easy power and Internet connection. It

includes:

• A power cable

• A power port

• An Ethernet comm port

Changing terminal modes (semi-integrated only)

You can change modes on your terminal between semi-integrated and standalone. You

would only do this if you are experiencing issues with your POS software solution provider

that prevents you from processing transactions. To change to standalone mode please

contact the TD Merchant Solutions Help Desk.

Cardholder Privacy and Security

Terminal security

It is the Merchant’s responsibility to secure the terminal, any user IDs or passwords to prevent

unauthorized use. In any event the Merchant will be liable for any unauthorized use of the

terminal or any user IDs or passwords. There are two user security settings:

No security (Default)

This setting does not use user IDs and passwords. Merchants that choose to use no security

still have the option to setup a store/manager override ID and password to access areas of

the terminal that have a mandatory requirement for supervisor password.

Security

This option allows the user to setup supervisors and operators with an ID login. The supervisor

setup requires you to create a password.

Protecting terminal functionality

You can secure various terminal functions by enabling/disabling them or protecting them

with a Supervisor ID or an Override Passcode. Override Passcode allows the business owner

to setup a passcode to access protected functionality.

Please contact TD Merchant Solutions Help Desk to enable/disable any of the following

security options on your terminal.

Functionality Disable Function Supervisor ID Override Passcode

Generic settings

Voice prompts Yes

Financial Transactions

Call for authorization

Cash transaction

Force post (disabled)

Manual entry (credit card)

Manual entry (gift card)

Yes Yes Yes

Cashback prompt

Purchase with tip

Split bill

Transaction recall

Void

Yes

Receipt settings

Cash transaction receipts

Print operator name

Yes

Day close

Close batch with open

pre-authorizations

Terminal auto-close

Yes

Access day close Yes

Reporting

All reports Yes

End of day reports

All reports Yes

User management

By utilizing the user types, you can help secure your terminal by limiting access to certain

terminal functionality. Listed below are the user types and their functionality.

Note: There is a user hierarchy that determines who can access certain functionality:

• Administrator (TD Technician only),

• Supervisor, and

• Operator.

For more information on user management, please review the Coniguration and

Troubleshooting Guide at www.tdmerchantsolutions.com/posresources.

Fraud prevention

The following information will help you protect your business from fraudulent transactions.

Manually entered credit card transactions

There is an inherent risk associated with these transactions as they have an increased rate

of fraud. If you do manually enter a credit card transaction which is deemed fraudulent,

you will be held responsible for any chargebacks associated with it. Manually entered

credit card transactions include mail order and telephone order transactions.

Force post transactions are disabled by default

The force post function allows prior authorization numbers to be manually keyed in. For your

protection, this capability is disabled by default on your terminal. If you need to process a force

post transaction, please call the TD Merchant Solutions Help Desk at 18003631163 to

enable the capability after being authenticated.

Call for authorization

Sometimes, due to a communication or security issue, a transaction cannot or should

not be completed. See the list of messages and events below that will require you to

call for authorization.

If you are uncomfortable manually entering credit card information, as a business owner,

you can request another form of payment (another credit card, debit card, cash, etc.).

We strongly recommended that you protect the Force Post function with a password or

override passcode.

You must call for authorization for every force post transaction performed on your terminal.

Whenever Action

…the card number on the screen does not

match the number embossed on the card.

…the cardholder signature on the receipt

does not match the signature on the

reverse of the card.

…you have any doubts about the validity

of a card or a transaction.

1. Call for a voice authorization

immediately.

2. Request a CODE 10 authorization.

In this situation, you may be dealing

with a fraudulent card and CODE

10 will alert the inancial institution

to this possibility.

Storing cardholder receipts

Merchants are responsible for retaining all receipts to respond to cardholder inquiries.

The following are storage guidelines to ensure their integrity.

Please store your receipts:

• In a dark, secure area for at least 18 months

• As long as you retain cash register tapes for direct payment transactions

If TD needs a receipt copy, please send it within eight (8) days and retain a

copy for your records.

The required storage and response times are for TD Merchant Solutions only and

may vary by inancial institution.

Your receipts could become unreadable if they are stored in plastic coated

containers or exposed to direct heat or cold sources.

• In envelopes arranged by date in a secured iling cabinet works well

If you have several terminals use a dierent envelope for each terminal.

Financial Transactions

The TD Luxe 6200m terminal can perform the following transactions:

• Purchase

• Purchase (Phone / Mail)

• Force post

• Refund

• Void

• Pre-authorization*

• Gift card*

• Loyalty*

• Depending how you have set up your terminal, you may be required to enter a

supervisor ID and password to proceed with any transaction.

• If the customer’s receipt has a signature line on it, the customer must sign it.

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