Sony PEG-TJ25 CLIE Handbook (primary manual) Mode d'emploi

A-BQK-100-11 (1)

Personal Entertainment Organizer

PEG-TJ35

PEG-TJ25

Trouble-

shooting

Q&A

Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)

Troubleshooting

• My CLIÉ handheld does not

work properly

• Error messages

• I cannot enter text properly

• I forgot my password

•TheHotSync

®problems

• I cannot beam data

• I cannot make a backup

• Peripheral devices are not

recognized

• I cannot play music

(AeroPlayer for CLIE)

(for PEG-TJ35 only)

• I cannot use “Memory Stick”

media

• I cannot transfer data

• Problems with the CLIE

Launcher

• How to operate basic

applications (PIM)

Customer Support and

Customer Registration

Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)

If you encounter problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Restarting your CLIÉ handheld

(soft reset)

If your CLIÉ handheld does not turn on or respond even after the battery is

charged, performing a soft reset may solve the problem.

All records and add-on applications stored on your CLIÉ handheld are retained

even after performing a soft reset.

bFor details on soft reset, refer to “Basic operations of your CLIÉ handheld:

Restarting your CLIÉ™ handheld” in the supplied “Read This First

(Operating Instructions)”.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Other methods

If you cannot solve the problem after performing a soft reset, please follow the

steps below.

It is recommended that you make note of any messages or alerts that are

displayed.

1Refer to “Frequently Asked Questions” in the

supplied “Read This First (Operating Instructions)” or

this manual.

2Refer to the Sony CLIÉ handheld Support website

Double-click (CLIÉ Info) on the Windows desktop, and select [CLIÉ™

Handheld Support].

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

If the problem persists

Refer to “Customer Support and Customer Registration” (page 36), or contact

with your nearest Sony dealer.

Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)

Note

Thousands of third party add-on applications are available for the Palm OS®

platform. Sony does not support third party applications. If you are having

problems with a third party application, please contact the publisher of that

application.

Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)

Making a backup of the data or

applications on your CLIÉ handheld

Sony recommends that you make a backup of your data in case of unexpected

problems. Backing up your data will ensure that it can be restored again on your

CLIÉ handheld, even if you have to perform a hard reset.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making a backup using Memory Stick

Backup

Use “Memory Stick” media and Memory Stick Backup on your CLIÉ

handheld to back up data and applications on your CLIÉ handheld.

b“Memory Stick” media (sold separately) is required.

For details, refer to “Backing up your CLIÉ™ handheld data and

applications: Backing up data and applications to “Memory Stick” media

using Memory Stick Backup” in “Handbook” (PDF format).

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making a backup using the HotSync®

operation

Data or applications on your CLIÉ handheld is backed up to your computer

when the HotSync®operation is performed. If you need to perform a hard reset,

this would erase all user data and applications stored on your CLIÉ handheld.

However, the erased data and applications can be restored with the next

HotSync®operation.

Note

Some add-on applications (not installed at the factory), and some application data and

settings may not be backed up using the HotSync®operation. However, a complete

backup of all data on your CLIÉ handheld can be made with Memory Stick Backup.

Use Memory Stick Backup often to make complete backups.

bFor details on the HotSync®operation, refer to “Exchanging and updating files/data

using the HotSync®operation (Other HotSync®operations)” in “Handbook” (PDF

format).

Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)

Contents of Troubleshooting

Symptoms Page

My CLIÉ handheld does not work properly

I cannot turn on my CLIÉ handheld Page 9

The screen is not displayed even though the POWER LED is

Page 9

My CLIÉ handheld does not respond Page 10

My CLIÉ handheld keeps turning itself off Page 10

My CLIÉ handheld does not produce any sounds Page 11

The backlight does not turn on when I adjust the brightness

level

Page 11

The LCD display cannot be viewed properly Page 11

Applications do not operate properly after a soft reset is

performed

Page 12

I cannot use the Jog Dial™ navigator Page 12

Error messages

An error message appears repeatedly Page 12

The message “Invalid process” appears when an application

is started

Page 12

An error message indicating insufficient memory appears Page 13

The HotSync®operation does not start and a message appears

on the screen

Page 13

An error message indicating insufficient memory appears

while receiving data/files using the IR port communication

Page 14

I cannot enter text properly

My CLIÉ handheld does not recognize handwritten characters

(when using Graffiti®2)

Page 15

My CLIÉ handheld does not recognize handwritten characters

(when using Decuma Input)

Page 15

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)

Contents of Troubleshooting (Continued)

Symptoms Page

My CLIÉ handheld activates a wrong feature when I tap a

button or screen icon

Page 16

I cannot display the menu when I tap (Menu) Page 16

I forgot my password

I forgot my password and my CLIÉ handheld is locked Page 17

I forgot my password and my CLIÉ handheld is not locked Page 17

The HotSync®problems

I cannot perform the local HotSync®operation Page 17

I cannot start the HotSync®operation by tapping

(HotSync) on the HotSync screen

Page 19

I cannot cancel the HotSync®operation midway Page 20

It takes a long time to complete the HotSync®operation Page 20

Data cannot be synchronized with some applications when the

HotSync®operation is performed

Page 20

I cannot back up some data using the HotSync®operation Page 21

Palm™ Desktop for CLIÉ does not start or cannot be

selected from the menu

Page 22

HotSync Manager does not start. (HotSync) is not

displayed in the task tray (Notification area) at the bottom

right of my computer window

Page 22

If you still cannot perform the HotSync®operation Page 22

I cannot perform the HotSync®operation via a modem Page 23

I cannot perform the IR HotSync®operation Page 25

I cannot beam data

Verify the following first Page 26

An error message is displayed indicating insufficient memory

when I receive data/files via beaming

Page 26

Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)

Symptoms Page

I cannot make a backup

I cannot make a backup of some data on my computer with the

HotSync®operation

Page 27

Peripheral devices are not recognized Page 27

I cannot play music (AeroPlayer for CLIE)

(for PEG-TJ35 only)

Playing music

There is no sound Page 27

The sound is disrupted when background music is played

back

Page 28

The sound is not clear Page 28

I cannot play music while other applications are running Page 28

The sound becomes distorted Page 28

The sound only comes from one side of the headphoness Page 28

The names of audio files on the “Memory Stick” media are

not displayed when I start AeroPlayer for CLIE

Page 28

MP3 files cannot be read or played Page 29

The next music cannot be searched Page 29

The sound stops suddenly Page 29

I cannot use “Memory Stick” media

My CLIÉ handheld does not recognize “Memory Stick”

media, or an error occurs

Page 30

I cannot copy or move data/files between “Memory Stick”

media and my CLIÉ handheld

Page 30

I cannot start an application stored on “Memory Stick” media Page 31

My CLIÉ handheld cannot read data/files on “Memory Stick”

media

Page 31

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)

Contents of Troubleshooting (Continued)

Symptoms Page

I cannot transfer data

I cannot transfer image files from my computer to my CLIÉ

handheld

Page 32

I cannot save a beamed or exchanged image file under a

different file name

Page 32

Problems with the CLIE Launcher

I cannot start the CLIE Launcher Page 33

Applications stored on “Memory Stick” media are not

displayed

Page 33

The CLIE Launcher groups and the categories of the Palm

OS®Standard screen are different

Page 33

How to operate basic applications (PIM)

My CLIÉ handheld does not display the correct date when I

tap [Today] on the Go To Date screen of Date Book

Page 34

I cannot find the data I created when I want to open it in an

application

Page 34

I cannot re-order memos in a list Page 34

An event created in Date Book cannot be listed in the week

view

Page 35

I cannot transfer vCard data created with Address Book on

my CLIÉ handheld

Page 35

Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

My CLIÉ handheld does not work

properly

BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?

Your CLIÉ handheld does not work when the POWER/HOLD switch is in

HOLD mode. Make sure you release HOLD mode.

BHas the battery power of your CLIÉ handheld run out?

Connect your CLIÉ handheld to the AC power adapter with the plug

adapter, then allow it to be charged for a few minutes before turning it on. If

it turns on, continue charging for approximately four hours and then perform

a soft reset.

BIs the connector between your CLIÉ handheld and the plug adapter dirty?

You cannot charge your CLIÉ handheld if the connector is dirty. Connect

and disconnect your CLIÉ handheld and the plug adapter several times to

clean the connector.

BPerform a soft reset by pressing the RESET button at the back of your CLIÉ

handheld.

bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your

CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.

BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?

The screen is not displayed when the POWER/HOLD switch is in HOLD

mode. Make sure you release HOLD mode.

BPerform a soft reset by pressing the RESET button at the back of your CLIÉ

handheld.

bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your

CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.

I cannot turn on my CLIÉ handheld

The screen is not displayed even though the POWER

LED is on

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)

BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?

Your CLIÉ handheld does not operate when the POWER/HOLD switch is

in HOLD mode. Make sure you release HOLD mode.

BIs your CLIÉ handheld placed near the IR port of your computer?

Move your CLIÉ handheld away from the IR port of your computer except

when performing the IR HotSync®operation, as a malfunction may occur.

You can also disable the IR feature by selecting [Off] next to [Beam

Receive:] in [General] of the Preferences screen.

BPerform a soft reset by pressing the RESET button at the back of your CLIÉ

handheld.

bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your

CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.

BYour CLIÉ handheld is designed to turn itself off after a period of inactivity

(Automatic power-off). You can set the automatic power-off time by

selecting time for [Auto-off After:] in [General] of the Preferences

screen.

bFor details, refer to “Customizing your CLIÉ™ handheld (Preferences): Setting

the automatic power-off time” in “Handbook” (PDF format).

BDid you set [After a preset delay] from [Auto Lock Handheld:] in the

Security screen?

If you set [After a preset delay] from [Auto Lock Handheld:], your CLIÉ

handheld may turn off after a shorter period even if you set the automatic

power-off time.

bFor details, refer to “Protecting your data with a password: Locking your CLIÉ

handheld with a password (Data protection)” in “Handbook” (PDF format).

My CLIÉ handheld does not respond

My CLIÉ handheld keeps turning itself off

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