Sony CLIE PEG-UX40 Mode d’emploi

4-676-076-11 (1)

Personal Entertainment Organizer

PEG-UX50

PEG-UX40

Trouble-

shooting

Q&A

Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)

Frequently Asked Questions

Troubleshooting

• My CLIÉ handheld does not

work properly

• Error messages

• I cannot enter text properly

• I forgot my password

• I cannot perform the HotSync®

operation

• I cannot beam data

• I cannot exchange data using

the Bluetooth®function

• I cannot make a backup

• I cannot connect to the Internet

• Thecontentsofwebsitescannot

be displayed

(NetFront v3.0 for CLIE)

• I cannot use e-mail (CLIE Mail)

• Problems with image files/

movies

• I cannot play music

(Audio Player)

• Icannotusestoragemedia,such

as “Memory Stick” media

• I cannot transfer data

• Problems with the CLIE 3D

Launcher

• How to operate basic

applications (PIM)

Customer Support and

Customer Registration

Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)

Frequently Asked Questions

Tips

• You may be able to solve the following problems by restarting your CLIÉ handheld.

bFor details on how to restart, refer to “Basic operations of your CLIÉ™ handheld: Restarting

your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.

• The “CLIÉ Application Manual” is installed on your computer when you install Palm™

Desktop for CLIÉ.

I cannot turn on my CLIÉ handheld

• Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?

Your CLIÉ handheld does not work when the POWER/HOLD switch is in

HOLD mode. Make sure you release HOLD mode.

• Has the battery power of your CLIÉ handheld run out?

Place your CLIÉhandheld onthe charger cradle connected to theAC power

adapter, then allow it to be charged for a few minutes before turning it on. If

itturnson, continuechargingfor approximatelyfourhoursandthenperform

a soft reset.

My CLIÉ handheld does not respond

Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?

Your CLIÉ handheld does not work when the POWER/HOLD switch is in

HOLD mode. Make sure you release HOLD mode.

I cannot perform the HotSync®operation

Check the following:

• Your CLIÉ handheld and computer are connected properly.

• The USB cable is directly connected to your computer’s USB port.

Do not use a USB hub.

•Palm™ Desktop for CLIÉ is installed on your computer.

• If you are using Windows 2000 Professional or Windows XP*, log in as an

“Administrator.”

* In this manual, Windows XP Home Edition and Windows XP Professional

are referred to as Windows XP.

Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)

Frequently Asked Questions

I cannot perform the HotSync®operation

• Is (HotSync) displayed in the task tray at the bottom right of your

computer window?

If not, click [Start], select [Programs] ([All Programs] for Windows XP)-

[Sony Handheld], and click [HotSync Manager] to start HotSync

Manager.

• Is [Local USB] from the shortcut menu selected? (You can display this by

clicking (HotSync).)

• Is the USB port active?

“Memory Stick” media is not recognized

• Remove the “Memory Stick” media and try inserting it again.

• Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a

cotton pad.

• You may notbe able to usea “Memory Stick” media thathas been formatted

in a device other than your CLIÉ handheld.

• When the battery of your CLIÉ handheld is running low, data on “Memory

Stick” media may not be displayed. Charge the battery of your CLIÉ

handheld.

Playing music: The MP3 files cannot be read or played

• Check that the MP3 files are located in [Palm/Programs/MSAUDIO]

directory on storage media, such as “Memory Stick” media.

• Check that the file format is playable on your CLIÉ handheld.

bFor details on file formats playable on your CLIÉ handheld, refer to “Audio

Player” in the “CLIÉ Application Manual” installed on your computer.

Playing music: SonicStage does not recognize my CLIÉ

handheld even when it is connected to my computer via

the USB cable

• Set to music transfer mode.

bFor details, refer to “Audio Player” in the “CLIÉ Application Manual” installed

on your computer.

• Disconnect your CLIÉ handheld from your computer, and connect them

again via the USB cable. If the problem persists, restart your computer.

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)

If your problem persists, then go to the next page.

I cannot connect to the Internet using the wireless LAN

function (for PEG-UX50 only)

• Check that the correct settings are made in [Network] of Preferences on

your CLIÉ handheld.

• Check that the correct network settings are made for the wireless LAN

access point.

• Turn off the wireless LAN access point once and turn it on, and then try

connecting to the wireless LAN access point again.

bFor details, refer to the manual of the wireless LAN access point.

I cannot connect to the Internet

• Follow the steps described in “Customizing your CLIÉ™ handheld

(Preferences): Changing the Network preferences” in the supplied

“Handbook” and check the settings in [Network] of Preferences.

•NetFront v3.0 for CLIE may not be able to display certain websites

designed for your computer’s browser software.

bFor details, refer tothe “CLIÉ Application Manual” installed on your computer.

I cannot send or receive e-mail messages

• Follow the steps described in “CLIE Mail” in the “CLIÉ Applications

Manual” installed on your computer. Check that the settings of mail server,

user name, and password are correct.

• If you cannot send an e-mail message, check the receiver’s e-mail address.

Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)

Troubleshooting

Contents of Troubleshooting

Symptoms Page

My CLIÉ handheld does not work properly

I cannot turn on my CLIÉ handheld Page 13

The screen is not displayed even though the POWER LED is

on Page 13

My CLIÉ handheld does not respond Page 14

My CLIÉ handheld keeps turning itself off Page 14

My CLIÉ handheld does not produce any sounds Page 14

The backlight does not turn on when I adjust the brightness

level Page 15

The LCD display cannot be viewed properly Page 15

Applications do not operate properly after a soft reset is

performed Page 16

I cannot use the Jog Dial™ navigator Page 16

Error messages

An error message appears repeatedly Page 16

The message “Invalid process” appears when an application

is started Page 16

An error message indicating insufficient memory appears Page 17

The HotSync®operation does not start and a message appears

on the screen Page 17

An error message indicating insufficient memory appears

while receiving data using the IR port or the Bluetooth®

communication

Page 18

I cannot enter text properly

My CLIÉ handheld activates a wrong feature when I tap a

button or screen icon Page 19

I cannot display the menu when I tap (Menu) Page 19

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)

Contents of Troubleshooting (Continued)

Symptoms Page

I need help using the hardware keyboard Page 19

Only symbolsare entered when pressing thealphabet keyson

the hardware keyboard Page 19

MyCLIÉhandhelddoesnotrecognizehandwrittencharacters

(when using Graffiti®2)Page 20

MyCLIÉhandhelddoesnotrecognizehandwrittencharacters

(when using Decuma Input)Page 20

I forgot my password

I forgot my password and my CLIÉ handheld is locked Page 21

I forgot my password and my CLIÉ handheld is not locked Page 21

I cannot perform the HotSync®operation

Verify the following first Page 22

I cannot start the HotSync®operation by tapping

(HotSync) on the HotSync screen Page 23

I cannot cancel the HotSync®operation midway Page 23

It takes a long time to complete the HotSync®operation Page 24

Datacannotbesynchronizedwithsomeapplicationswhenthe

HotSync®operation is performed Page 24

I cannot back up some data using the HotSync®operation Page 25

Palm™ Desktop for CLIÉ does not start or cannot be

selected from the menu Page 25

HotSync Manager does not start ( (HotSync) is not

displayed in the task tray at the bottom right of my computer

window)

Page 25

The mail software on my computer starts automatically when

I start the HotSync®operation Page 26

I cannot perform the HotSync®operation via a wireless LAN

(for PEG-UX50 only) Page 26

I cannot perform the IR HotSync®operation Page 26

If you still cannot perform the HotSync®operation Page 28

Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)

Troubleshooting

Symptoms Page

I cannot beam data

Verify the following first Page 30

An error message is displayed indicating insufficient memory

when I receive data via beaming Page 30

I cannot exchange data using the Bluetooth®function Page 31

I cannot make a backup

I cannot make a backup of some dataonmy computerwiththe

HotSync®operation Page 31

I cannot connect to the Internet

I cannot connect to the Internet via a wireless LAN (for PEG-

UX50 only) Page 31

The message “Incorrect setting” or “Certification is invalid”

appears Page 33

The contents of websites cannot be displayed

(NetFront v3.0 for CLIE)

Images are not displayed Page 34

All or some website contents are not displayed Page 34

It takes too much time to download the contents of a website Page 34

I cannot access a certain website Page 35

I cannot use e-mail (CLIE Mail)

I cannot send or receive e-mail messages

I cannot send or receive e-mail messages Page 36

The message “Account is invalid” or “Incorrect password” is

displayed Page 36

I cannot synchronize the data between CLIE Mail and

e-mail software, such as Outlook Express, on my

computer

Page 37

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)

Contents of Troubleshooting (Continued)

Symptoms Page

Other problems

My CLIÉ handheld does not produce any sound Page 43

I cannot insert a “Memory Stick” media into my CLIÉ

handheld Page 43

A “Memory Stick” media used with other devices cannot be

used with my CLIÉ handheld Page 44

I cannot operate my CLIÉ handheld for a while after a

“Memory Stick” media is inserted into my CLIÉ handheld Page 44

I cannot use storage media, such as “Memory Stick”

media

I cannot copy/move data between storage media, such as

“Memory Stick” media, and my CLIÉ handheld Page 44

I cannot start an application stored on storage media, such as

“Memory Stick” media Page 45

My CLIÉ handheld cannot read data on storage media, such

as “Memory Stick” media Page 45

My CLIÉ handheld does not recognize “Memory Stick”

media, or an error occurs Page 46

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Sony Personal Entertainment Organizer PEG-UX50/UX40 US 4-676-076-11 (1)

Contents of Troubleshooting (Continued)

If you cannot find your problem here or you cannot

find the solution, go to the next page.

Symptoms Page

I cannot transfer data

I cannot transfer image files or movie files from my computer

to my CLIÉ handheld Page 46

I cannot save a beamed or exchanged image file under a

different file name Page 46

Problems with the CLIE 3D Launcher

I cannot start the CLIE 3D Launcher Page 47

Applications stored on storage media, such as “Memory

Stick” media, are not displayed Page 47

The CLIE 3D Launcher groups and the categoriesof the Palm

OS®Standard screen are different Page 47

How to operate basic applications (PIM)

My CLIÉ handheld does not display the correct date when I

tap [Today] on the Go To Date screen of Date Book Page 48

I cannot find the data I created when I want to open it in an

application Page 48

I cannot re-order memos in a list Page 48

An event created in Date Book cannot be listed in the week

view Page 49

I cannot transfer vCard data created with Address Book on

my CLIÉ handheld Page 49

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