Sony CLIE PEG-TH55 Mode d’emploi

A-BU7-100-11 (1)

Personal Entertainment Organizer

PEG-TH55

Trouble-

shooting

Q&A

Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)

Troubleshooting

• My CLIÉ handheld does not

work properly

• Error messages

• I cannot enter text properly

• I forgot my password

• HotSync®problems

• I cannot beam data

• I cannot exchange data using

the Bluetooth®function

(for models containing the

Bluetooth®wireless technology

only)

• I cannot make a backup

• Peripheral devices are not

recognized

• I cannot connect to the Internet

• The contents of websites cannot be

displayed (NetFront v3.1 for CLIE)

• I cannot use e-mail (CLIE Mail)

• Problems with

CLIE Update Wizard

• Problems with

image files/movies

• I cannot play music (Audio Player)

• I cannot use “Memory Stick” media

• I cannot transfer data

• How to operate CLIE Organizer

• Problems with the CLIE Launcher

• How to operate basic

applications (PIM)

• Problems with Mobile Manager

(for supported areas only)

• Problems with

Mobile Connection Wizard

(for supported areas only)

Customer Support and

Customer Registration

Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)

If you encounter problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Restarting your CLIÉ handheld

(soft reset)

If your CLIÉ handheld does not turn on or respond even after the battery is

charged, performing a soft reset may solve the problem.

All records and add-on applications stored on your CLIÉ handheld are retained

even after performing a soft reset.

bFor details on soft reset, refer to “Basic operations of your CLIÉ handheld:

Restarting your CLIÉ™handheld” in the supplied “Read This First

(Operating Instructions)”.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Other Troubleshooting Steps

If you cannot solve the problem after performing a soft reset, please follow the

steps below.

It is recommended that you make note of any messages or alerts that are displayed.

Refer to “Frequently Asked Questions” in the supplied

“Read This First (Operating Instructions)” or this manual.

2Refer to the Sony CLIÉ handheld Support website

Double-click (CLIÉ Info) on the Windows desktop, and select [CLIÉ™

Handheld Support].

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

If problems persist

Refer to “Customer Support and Customer Registration” (page 59), or contact

your nearest Sony dealer.

Note

Thousands of third party add-on applications are available for the Palm OS®

platform. Sony does not support third party applications. If you are having

problems with a third party application, please contact the publisher of that

application.

Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)

Troubleshooting

Making backups of data and

applications on your CLIÉ handheld

Sony recommends that you make a backup of your data in case of unexpected

problems. Backing up your data will ensure that it can be restored again on your

CLIÉ handheld, even if you have to perform a hard reset.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making a backup using Memory Stick

Backup

Use “Memory Stick” media and Memory Stick Backup on your CLIÉ

handheld to back up data and applications on your CLIÉ handheld.

b“Memory Stick” media (sold separately) is required.

For details, refer to “Backing up your CLIÉ™handheld data and

applications: Backing up data and applications to “Memory Stick” media

using Memory Stick Backup” in the “Handbook” (PDF format).

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making a backup using the HotSync®

operation

Data and installed applications on your CLIÉ handheld are backed up to your

computer when the HotSync®operation is performed. If you need to perform

a hard reset, this would erase all user data and applications stored on your CLIÉ

handheld. However, the erased data and applications can be restored with the

next HotSync®operation.

Notes

• Some add-on applications (not installed at the factory), and some application data and

settings may not be backed up using the HotSync®operation. However, a backup of

data on your CLIÉ handheld can be made with Memory Stick Backup.

To make proper backups, using Memory Stick Backup periodically is

recommended.

• When you need to restore data, and so on, make sure that you perform the HotSync®

operation immediately after you perform a hard reset. Otherwise, if you create new

data on your CLIÉ handheld between the hard reset and performing the HotSync®

operation, the data may be lost.

bFor details on the HotSync®operation, refer to “Exchanging and updating files/data

using the HotSync®operation (Other HotSync®operations)” in the “Handbook”

(PDF format).

Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)

Table of Contents

Symptoms Page

My CLIÉ handheld does not work properly

I cannot turn on my CLIÉ handheld Page 12

The screen is not displayed even though the POWER LED is

Page 12

My CLIÉ handheld does not respond Page 13

My CLIÉ handheld keeps turning itself off Page 13

My CLIÉ handheld does not produce any sounds Page 14

The backlight does not turn on when I adjust the brightness

level

Page 14

The LCD display cannot be viewed properly Page 14

Applications do not operate properly after a soft reset is

performed

Page 15

I cannot use the Jog Dial™navigator Page 15

Error messages

An error message appears repeatedly Page 15

The message “Invalid process” appears when an application

is started

Page 16

An error message indicating insufficient memory appears Page 16

The HotSync®operation does not start and a message appears

on the screen

Page 17

An error message indicating insufficient memory appears

while receiving data/files using the IR port communication

Page 17

I cannot enter text properly

My CLIÉ handheld does not recognize handwritten characters

(when using Graffiti®2)

Page 18

My CLIÉ handheld does not recognize handwritten characters

(when using Decuma Input)

Page 18

Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)

Symptoms Page

My CLIÉ handheld does not activate the right feature when I

tap a button or screen icon

Page 19

I cannot display the menu when I tap (Menu) Page 19

I forgot my password

I forgot my password and my CLIÉ handheld is locked Page 20

I forgot my password and my CLIÉ handheld is not locked Page 20

HotSync®problems

I cannot perform a local HotSync®operation Page 20

I cannot start the HotSync®operation by tapping

(HotSync) on the HotSync screen

Page 22

I cannot cancel the HotSync®operation Page 23

It takes a long time to complete the HotSync®operation Page 23

Data cannot be synchronized with some applications using the

HotSync®operation

Page 23

I cannot back up some data using the HotSync®operation Page 25

Palm™ Desktop for CLIÉ does not start or cannot be

selected from the menu Page 25

CLIE Organizer for PC does not start or cannot be selected

from the menu

Page 25

HotSync Manager does not start. (HotSync) is not

displayed in the task tray (Notification area) at the bottom

right of my computer window

Page 26

I cannot perform a HotSync®operation via a wireless LAN Page 26

If you still cannot perform the HotSync®operation Page 26

I cannot perform a HotSync®operation via a modem Page 27

I cannot perform a IR HotSync®operation Page 29

I cannot beam data

Verify the following first Page 30

An error message is displayed indicating insufficient memory

when I receive data/files via beaming

Page 30

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)

Table of Contents (Continued)

Symptoms Page

I cannot exchange data using the

Bluetooth

function

(for models containing the

Bluetooth

wireless technology only)

Page 31

I cannot make a backup

I cannot make a backup of some data on my computer with the

HotSync®operation

Page 31

Peripheral devices are not recognized

Page 32

I cannot connect to the Internet

I cannot connect to the Internet via a wireless LAN Page 32

I cannot connect to a Hot spot (public wireless LAN access

point)

Page 35

The message “Incorrect setting” or “Certification is invalid”

appears

Page 35

The contents of websites cannot be displayed

(NetFront v3.1 for CLIE)

Images are not displayed Page 35

All or some website contents are not displayed Page 36

It takes too much time to download the contents of a website Page 36

I cannot access a certain website Page 36

I cannot use e-mail (CLIE Mail)

I cannot send or receive e-mail messages

I cannot send or receive e-mail messages Page 37

The message “Account is invalid” or “Incorrect password” is

displayed

Page 38

I cannot synchronize the data between CLIE Mail and e-mail

software, such as Outlook Express, on my computer

Page 38

Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)

Symptoms Page

Other problems

My CLIÉ handheld does not produce any sound Page 47

I cannot insert a “Memory Stick” media into my CLIÉ

handheld

Page 47

A “Memory Stick” media used with other devices cannot be

used with my CLIÉ handheld

Page 48

I cannot operate my CLIÉ handheld for a while after a

“Memory Stick” media is inserted into my CLIÉ handheld

Page 48

Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)

Symptoms Page

I cannot use “Memory Stick” media

My CLIÉ handheld does not recognize “Memory Stick”

media, or an error occurs

Page 48

I cannot copy or move data/files between “Memory Stick”

media and my CLIÉ handheld

Page 49

I cannot start an application stored on “Memory Stick” media Page 49

My CLIÉ handheld cannot read data/files on “Memory Stick”

media

Page 50

I cannot transfer data

I cannot transfer image files from my computer to my CLIÉ

handheld

Page 50

I cannot save a beamed or exchanged image file under a

different file name

Page 51

How to operate CLIE Organizer

Date Book

I cannot delete Date Book data Page 51

Date Book data cannot be imported or exported Page 51

Date Book data cannot be exchanged with another Palm OS

device

Page 51

Data cannot be entered in Date Book Page 52

Date Book applications other than my CLIÉ handheld cannot

be used

Page 52

I cannot set holidays Page 52

Address Book

My vCard data cannot be imported to or received Page 53

Free Notes

I cannot receive movie files attached to Free Notes Page 53

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Sony Personal Entertainment Organizer PEG-TH55 US A-BU7-100-11 (1)

Table of Contents (Continued)

Symptoms Page

Memo Pad

The imported memo is not completely displayed Page 53

I cannot send the Memo Pad data properly Page 53

Problems with the CLIE Launcher

I cannot start the CLIE Launcher Page 54

Applications stored on “Memory Stick” media are not

displayed

Page 54

The CLIE Launcher groups, categories for the Applications

screen of CLIE Organizer, and categories for

the Palm OS®Standard screen are categorized differently

Page 55

How to operate basic applications (PIM)

My CLIÉ handheld does not display the correct date when I

tap [Today] on the Go To Date screen of Date Book

Page 55

I cannot find the data I created when I want to open it in an

application

Page 55

I cannot change the order of memos in a list Page 56

An event created in Date Book cannot be listed in the week

view

Page 56

I cannot transfer vCard data created with Address Book on

my CLIÉ handheld

Page 56

Problems with Mobile Manager

(for supported areas only)

Installation problems

I cannot install (or reinstall) Mobile Manager Page 57

The connection profile edited using Mobile Connection

Wizard is not reflected on Mobile Manager

Page 57

Modules and connection profiles are not installed on my

CLIÉ handheld

Page 57

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