Sony CLIE PEG-NX73V Mode d’emploi

4-675-251-11 (1)

Personal Entertainment Organizer

PEG-NX80V

PEG-NX73V

Trouble-

shooting

Q&A

Frequently Asked Questions

Troubleshooting

• My CLIÉ handheld does not

work properly

• Error messages

• I cannot enter text properly

• I forgot my password

• I cannot perform the HotSync®

operation

• I cannot beam data

• I cannot exchange data using

the Bluetooth™ function

• I cannot make a backup

• I cannot connect to the Internet

• The contents of websites cannot

be displayed

(NetFront v3.0 for CLIE)

• I cannot use e-mail (CLIE Mail)

• Problems with Image Upload

Utility

• Problems with image files/

movies

• I cannot play music

(Audio Player)

• Problems with Sound Utility/

Sound Converter 2

• I cannot use “Memory Stick”

media or CF memory card

• I cannot transfer data

• Problems with CLIE Launcher

• How to operate basic

applications (PIM)

Customer Support and

Customer Registration

Frequently Asked Questions

Tips

• You may be able to solve the following problems by restarting your CLIÉ handheld.

bFor details on how to restart, refer to “Basic operations of your CLIÉ™ handheld: Restarting

your CLIÉ handheld” in the “Read This First (Operating Instructions).”

• The “CLIÉ Application Manual” is installed on your computer when you install the Palm™

Desktop for CLIÉ software.

I cannot turn on my CLIÉ handheld

• Is the POWER/HOLD switch of your CLIÉ handheld in the HOLD mode?

Your CLIÉ handheld does not work when the POWER/HOLD switch is in

the HOLD mode. Make sure you release the HOLD mode.

• Has the battery power of your CLIÉ handheld run out?

Place your CLIÉ handheld in the cradle connected to the AC power adapter,

then allow it to charge for a few minutes before turning it on. If it turns on,

continue charging for approximately four hours and then perform a soft

reset.

My CLIÉ handheld does not respond

Is the POWER/HOLD switch of your CLIÉ handheld in the HOLD mode?

Your CLIÉ handheld does not work when the POWER/HOLD switch is in the

HOLD mode. Make sure you release the HOLD mode.

I cannot perform the HotSync®operation

Check the following:

• Your CLIÉ handheld is placed in the cradle properly.

• The USB cable of the cradle is directly connected to a computer’s USB port.

Do not use a USB hub.

• The Palm™ Desktop for CLIÉ software is installed on your computer.

• If you are using Windows 2000 Professional or Windows XP*, log in as an

“Administrator.”

* In this manual, Windows XP Home Edition and Windows XP Professional

are referred to as Windows XP.

Frequently Asked Questions

I cannot perform the HotSync®operation

• Is the HotSync icon displayed in the task tray at the bottom right of your

computer screen?

If not, click Start, select Programs (for Windows XP, select All

Programs), Sony Handheld, and click HotSync Manager to start the

HotSync Manager.

•IsLocal USB from the shortcut menu selected? (You can display this by

clicking the HotSync icon.)

• Is the USB port active?

“Memory Stick” media or CF memory card is not

recognized

• Remove the “Memory Stick” media or CF memory card and try inserting it

again.

• Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a

cotton pad.

• You cannot use “Memory Stick” media or CF memory card that has been

formatted in a device other than your CLIÉ handheld.

• When the battery of your CLIÉ handheld is running low, data on “Memory

Stick” media or CF memory card may not be displayed. Recharge the battery

of your CLIÉ handheld.

Peripheral devices and CF compatible network cards are

not recognized

• Check that the remaining battery supply is sufficient.

• After turning off your CLIÉ handheld, remove the peripheral device and

reconnect it.

• For the latest information on peripheral devices supported by your CLIÉ

handheld, refer to the URL shown on the back cover of this manual.

Playing music: The MP3 files cannot be read or played

• Check that the MP3 files are copied in the Palm/Programs/MSAUDIO

folder on the “Memory Stick” media.

• Check that the file format is supported by your CLIÉ handheld.

bFor details on file formats supported by your CLIÉ handheld, refer to “Audio

Player” in the “CLIÉ Application Manual” installed on your computer.

Continued on next page

• • • • • • • • • • • • • • • • • • • •

If your problem still persists, then proceed to the next page.

Playing music: SonicStage does not recognize the CLIÉ

handheld even when it is placed in the cradle

• Set to the music transfer mode.

bFor details, refer to “Audio Player” in the “CLIÉ Application Manual” installed

on your computer.

• Disconnect your CLIÉ handheld from the cradle, and place it in the cradle

again. If the problem still persists, restart the computer.

I cannot connect to the Internet using a Wireless LAN card

• Check that the Wireless LAN card is recognized properly by your CLIÉ

handheld.

• Check that the correct settings are made under Network Preferences on

your CLIÉ handheld.

• Check that the correct network settings are made for the target device

(access point).

bFor details, refer to the manual of each network card or target device.

I cannot connect to the Internet

• Follow the steps mentioned in “Customizing your CLIÉ™ handheld

(Preferences): Changing the Network preferences” in the “Handbook” and

check the settings of Network Preferences.

• Check the connection between your CLIÉ handheld and network card.

•NetFront v3.0 for CLIE may not be able to display certain websites

designed for your computer’s browser software.

bFor details, refer to the “CLIÉ Application Manual” installed on your computer.

I cannot send or receive e-mail messages

• Follow the steps described in “CLIE Mail” in the “CLIÉ Applications

Manual” installed on your computer. Check that the settings of mail server,

user name, and password are correct.

• If you cannot send an e-mail message, check the destination e-mail address.

Troubleshooting

Contents of Troubleshooting

Symptoms Page

My CLIÉ handheld does not work properly

I cannot turn on my CLIÉ handheld Page 14

The screen is not displayed even though the POWER LED is

Page 14

My CLIÉ handheld does not respond Page 14

My CLIÉ handheld keeps turning itself off Page 15

My CLIÉ handheld does not produce any sounds Page 15

The backlight does not turn on when I adjust the brightness

level

Page 16

The LCD display cannot be viewed properly Page 16

Applications do not operate properly after a soft reset is

performed

Page 17

I cannot use the Jog Dial™ navigator Page 17

Error messages

An error message is displayed repeatedly Page 17

The message “Invalid process” is displayed when starting an

application

Page 17

An error message indicating insufficient memory is displayed Page 18

The HotSync®operation does not start and a message is

displayed on the screen

Page 18

An error message saying there is insufficient memory appears

while receiving data using the IR port or the Bluetooth™

communication (for Bluetooth™ built-in models only)

Page 19

I cannot enter text properly

My CLIÉ handheld activates a wrong feature when I tap a

button or screen icon

Page 20

I cannot display the menu when I tap the Menu icon Page 20

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Contents of Troubleshooting (Continued)

Symptoms Page

I need help using the hardware keyboard Page 20

Numbers or symbols are entered when pressing the alphabet

keys on the hardware keyboard

Page 20

My CLIÉ handheld does not recognize handwritten characters

(when using Graffiti®writing system)

Page 20

My CLIÉ handheld does not recognize handwritten characters

(when using Decuma Input system)

Page 21

I forgot my password

I forgot my password and my CLIÉ handheld is locked Page 21

I forgot my password and my CLIÉ handheld is not locked Page 22

I cannot perform the HotSync®operation

Verify the following first Page 22

I cannot start the HotSync®operation by pressing the

HotSync button on the cradle

Page 24

I cannot cancel the HotSync®operation midway Page 24

It takes a long time to complete the HotSync®operation Page 24

Data cannot be synchronized with some applications when the

HotSync®operation is performed

Page 24

I cannot back up some data using the HotSync®operation Page 25

The Palm™ Desktop for CLIÉ software does not start or

cannot be selected from the menu

Page 26

The HotSync Manager does not start (The HotSync icon

is not displayed at the bottom right of my computer screen)

Page 26

The mail software on my computer starts automatically when

starting the HotSync®operation

Page 26

I cannot perform the HotSync®operation via a modem Page 26

I cannot perform the IR HotSync®operation Page 28

If you still cannot perform the HotSync®operation Page 29

Troubleshooting

Symptoms Page

I cannot beam data

Verify the following first Page 31

An error message is displayed indicating insufficient memory

when I receive data via beaming

Page 31

I cannot exchange data using the Bluetooth™ function

(for Bluetooth™ built-in models only)

Page 32

I cannot make a backup

I cannot make a backup of some data on my computer with the

HotSync®operation

Page 32

I cannot connect to the Internet

I cannot connect to the Internet Page 33

I cannot connect to the Internet using a Wireless LAN card Page 33

The message “Modem cannot be found” is displayed Page 33

The message “Incorrect setting” or “Certification is invalid”

is displayed

Page 33

The contents of websites cannot be displayed

(NetFront v3.0 for CLIE)

Images are not displayed Page 34

All or some website contents are not displayed Page 34

It takes too long to download the contents of a website Page 34

I cannot access a certain website Page 35

I cannot use e-mail (CLIE Mail)

I cannot send or receive e-mail messages

I cannot send or receive e-mail messages Page 36

The message “Account is invalid” or “Incorrect password” is

displayed

Page 36

I cannot synchronize the data between CLIE Mail and

e-mail software, such as Outlook Express, on my computer

Page 37

Continued on next page

• • • • • • • • • • • • • • • • • • • •

Contents of Troubleshooting (Continued)

Symptoms Page

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