SMART Board 800 Series Manuel utilisateur

PLEASE THINK BEFORE YOU PRINT

Knowledge Base

Using the Ready light to

troubleshoot the SMART

Board™ 800 series

interactive whiteboard

You can use the Ready light as a starting point for troubleshooting problems with the

SMART Board™ 800 series interactive whiteboard.

The Ready light indicates the status of the interactive whiteboard. It’s located on the

left side of the pen tray beside the Help button.

The following table shows the Ready light’s normal states.

Ready light state Meaning

Off Your interactive whiteboard is in standby mode.

Solid red Your interactive whiteboard is receiving power from the

power cable, but isn’t communicating with a computer.

Flashing green Your interactive whiteboard is receiving power and is

communicating successfully with your computer’s USB HID

driver. SMART Product Drivers isn’t installed.

Solid green Your interactive whiteboard is receiving power and is

communicating successfully with SMART Product Drivers.

Flashing amber The controller is in service mode or its firmware is being

updated.

Ready light

Power light

2 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series

interactive whiteboard

Flowchart 1: Getting started

Start

Is the Ready

light off?

Is the

Ready

light flashing

green?

Is the

Ready

light solid

green?

Is the Ready

light red?

Yes

Go to

Flowchart

Yes

Go to

Flowchart

Yes

Go to

Flowchart

Yes

Go to

Flowchart

Contact SMART

Technical Support

The interactive whiteboard isn’t receiving power.

The interactive whiteboard is receiving power but isn’t

communicating successfully with your computer.

A flashing green light might be normal if you want touch-

only operation of the interactive whiteboard. If you want

to use the SMART Board tools or the pen tray pens, go

to Flowchart 4.

A solid green light indicates the interactive whiteboard is

operating correctly. To diagnose problems that might

occur in other components of your interactive

whiteboard, go to Flowchart 5.

If the Ready light is flashing or solid amber, the firmware

might be updating. Wait until it finishes.

3 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series

interactive whiteboard

Flowchart 2: The Ready light is off

When the Ready light is off, the interactive whiteboard isn’t receiving power.

To reset the interactive whiteboard, use a long, narrow object, such

as a ball-point pen, to press the recessed Reset button briefly (less

than three seconds). Alternatively, disconnect the power cable from

the wall, and connect it again.

When you reset the interactive whiteboard, all the pen tray LEDs

flash sequentially twice, indicating successful communication with

the controller. If they flash continuously, contact SMART Technical

Support.

Check that the power cable is connected to the correct receptacle.

The audio and power receptacles are located beside each other on

the back of the pen tray.

Power

receptacle

Audio

receptacle

If the computer is in standby mode, the Power button on the pen

tray is off. Press the Power button or touch the interactive surface

to wake up the computer.

back to

Flowchart

Contact SMART

Technical Support

From

Flowchart 1

Reset the interactive

whiteboard

Is the

Ready light on

now?

Yes

Ensure the power cable

is securely connected to

the interactive

whiteboard and the wall

Press the

Power button

Is the

Ready light on

now?

Yes

Is the

Ready light on

now?

Yes

4 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series

interactive whiteboard

Flowchart 3: The Ready light is red

A red Ready light indicates that the interactive whiteboard is receiving power, but isn’t

communicating successfully with your computer. In most cases, pen tray LEDs won’t

turn on and the screen isn’t responsive to touch.

back to

Flowchart

From

Flowchart

Is the

Ready light still

red?

Yes

Reset the interactive

whiteboard

Is the

Ready light still

red?

Disconnect and connect the

USB cable to the computer

Is the

Ready light still

red?

Yes

Does the

USB cable exceed

16' (5 m)?

Is the

Ready light still

red?

Yes

Remove, or

replace with a

shorter

USB cable

Yes

Check all cable

connections

Contact SMART

Technical Support

The interactive whiteboard is connected to

your computer with a USB cable, and to the

wall outlet with a power cable. You can

access these cables by reaching

underneath the pen tray.

The USB cable must not exceed 16' (5 m).

To reset the interactive whiteboard, use a

long, narrow object, such as a ball-point

pen, to press the recessed Reset button

briefly (less than three seconds).

Alternatively, disconnect the power cable

from the wall, and connect it again.

5 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series

interactive whiteboard

Flowchart 4: The Ready light is flashing green

This is the normal mouse mode state when SMART Product Drivers isn’t installed on

your computer. This mode can be useful for occasional or guest users who don’t

require the use of SMART Board tools or pen tray functions.

Before you can use the SMART Board tools or the pen tray pens and eraser,

SMART Product Drivers must be installed and running. If the SMART Board icon

doesn’t appear in the Windows® notification area or Mac Dock, you must start

SMART Product Drivers.

Do you

want to use

SMART Board tools, or

operate in mouse

mode?

back to

Flowchart

Contact SMART

Technical Support

Mouse

mode

SMART Board tools

Is SMART

Product Drivers 10.7 or

later installed?

Yes

Is the

Ready light

solid green

now?

Install it now

SMART

Board software service

running?

Yes

Start it now

Yes

Done

Uninstall and

install SMART

Product Drivers

From

Flowchart

Install SMART Product Drivers from the CD

included with your interactive whiteboard, or

download it from smarttech.com/downloads.

To use all the features of the SMART Board

800 series interactive whiteboard, download

and install SMART Notebook™ collaborative

learning software, or SMART Meeting Pro™ or

SMART Meeting Pro Premium software.

To determine whether the SMART Board software

service is running, open the SMART software

control panel and check the message that

appears at the bottom. Start SMART Board

software service if it isn’t running. For information

on how to start the service, see Starting SMART

Board Service (smarttech.com/kb/133367).

Remember that you might not want to use SMART

Board tools or the pen tray pens. See above.

6 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series

interactive whiteboard

Flowchart 5: The Ready light is solid green but the interactive

whiteboard doesn’t work as expected

A solid green Ready light indicates that the interactive whiteboard is operating

correctly. However, if the pen tray tools don’t work as expected, or the interactive

whiteboard isn’t sensitive to touch, use the following flowchart to troubleshoot your

interactive whiteboard.

Are

there obstructions on

the frame’s reflective

tape?

From

Flowchart

Remove

obstructions

now?

Yes

Contact SMART

Technical Support

Calibrate the

cameras

now? Yes Done

Reset the interactive

whiteboard

now? Yes

Are

the camera lens

covers

dusty?

Clean the

camera lens

covers

now?

Yes

If another user has reassigned the pen, eraser

or pen tray button functions, the tools might not

work as expected. You can return them to

normal operation by using the SMART

software control panel to change SMART

hardware settings.

To reset the interactive whiteboard, use a long,

narrow object, such as a ball-point pen, to

press the recessed Reset button briefly (less

than three seconds). Alternatively, disconnect

the power cable from the wall, and connect it

again.

Calibrate the cameras to ensure that the

cameras accurately track your finger and the

pens. To calibrate the cameras, ensure your

projector’s image fills as much of the

interactive surface as possible, and then select

View > SBX800/SBID8070i Bar > Calibrate.

Use a soft cloth to dust the camera lens covers.

CAUTION:

Do not use compressed air to clean the

cameras or the lens covers.

www.smarttech.com/support www.smarttech.com/contactsupport

Support +1.403.228.5940 or Toll Free 1.866.518.6791 (U.S./Canada)

7 | Knowledge Base – Using the Ready light to troubleshoot the SMART Board X800 series

interactive whiteboard

First Published December 29, 2010

SMART Technologies ULC in the U.S. and/or other countries. All other third-party product and company names may be trademarks of their respective owners. Contents are subject to change

without notice. 12/2010.

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