SMART KAPP IQ Guide d'installation

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1 smarttech.com/kb/170954

Frequently asked questions

You can use the SMARTkappiQ™ board to collaborate with others in a simple but powerful

way. This document answers a number of frequently asked questions about the

SMARTkappiQ board.

NOTE

For more information about the board, see the SMARTkappiQ board user’sguide

(smarttech.com/kb/170812).

General

Where can I find purchasing information for the board?

Visit smartkapp.com/store for complete information on price, availability and where to buy a

board.

Where can Ifind more information about the board?

Visit smartkapp.com/support to find additional information such as product specifications,

install guides and user’s guides.

Is the board mobile? Can I move it?

You can install a SMARTkappiQ board in most environments and make it mobile by mounting

it on a SMARTMobileStand (smarttech.com/kb/131862). This enables you to move the board

more easily.

What type of mounting plate should Iuse to mount my board to a

wall?

You can use either a standard VESA 400 mm x 400 mm mounting plate or a SMART wall stand

kit (WSK-SINGLE) to install your board on a wall. All wall mounts are sold separately. For more

information on installing your board, see the SMART kapp iQ user’s guide

(smarttech.com/kb/170812). For more details and purchasing information for the SMART wall

stand kit, see the specifications (smarttech.com/kb/170526).

FREQUENTLY ASKED QUESTIONS

GENERAL

2 smarttech.com/kb/170954

How many pens are included with the board, and can I buy

replacement pens?

The SMARTkappiQ board comes with a black pen and a red pen. You can purchase

replacement pens from the Store for SMARTParts (seesmarttech.com/Support/PartsStore).

SMARTkapp app

Which mobile devices and operating systems are compatible with

the app?

You can use the SMARTkapp app on the following devices and operating systems:

Device type Requirements

Apple liOS 8.1 or later operating system software

l50 MB of storage

liPhone 4S or later

lThird generation iPad or later

lFirst generation iPad mini or later

lFifth generation iPodtouch or later

Android lAndroid 4.4.4 (KitKat) or later operatingsystem

l50 MB of storage (internal or SDcard)

l1024 MB of RAM

l720p or better screen resolution

lBluetooth 2.1 + EDR

l3 megapixel or better rear-facing camera (recommended)

What languages does the SMARTkapp app support?

Currently, the SMARTkapp app supports the following languages:

lEnglish

lGerman

lFrench

lSpanish

lChinese

In what file formats can I save snapshots?

The SMARTkapp app can save snapshots as JPEG or PDF files.

What is the typical file size of a snapshot?

Snapshots are small files, typically less than 30 KB.

FREQUENTLY ASKED QUESTIONS

GENERAL

3 smarttech.com/kb/170954

How many users can join a session?

Up to 250 users can join a shared session.

Connecting

Does the board require an Internet connection?

The board doesn’t require access to the Internet (wired or wireless). The mobile device that

connects to the board requires Wi-Fi® or a mobile data plan to share a board session and to

share snapshots to the Evernote® service or other cloud services.

How do I connect my mobile device to the board?

It’s easy to connect your mobile device to the board. Simply scan the board’s QR code (iOS or

Android™ mobile devices ) or tap the NFC tag (Android mobile devices only) to initiate a

Bluetooth® connection.

NOTE

Currently, you are unable to connect the board to an iPhone 6 using the mobile device’s NFC

support.

Can I connect a computer to the board?

The board connects directly to the SMARTkapp app through Bluetooth using an iOS or

Android mobile device. After you capture snapshots on a mobile device or on a USB drive,

you can transfer the snapshots to a computer.

Can I connect multiple boards together?

If another user is viewing your session in the SMARTkapp app on a mobile device, he or she

can connect to another SMARTkappiQ board and view and interact with the session on the

board.

Can other users write and erase notes in my session?

When you share a SMARTkappiQ board session with other users, the other users can write

and erase notes in your session from the SMARTkapp app, the SMARTkapp browser-based

viewer or, as noted above, from another SMARTkappiQ board.

FREQUENTLY ASKED QUESTIONS

GENERAL

4 smarttech.com/kb/170954

Security

The board saves data to a cloud-based service. Isn’t the cloud a

scary place where people can steal data?

SMART helps protect your sensitive information in the kappboard.com cloud service by using

only encrypted communication protocols (HTTPS) and removes it as soon as you stop sharing.

These measures are in addition to industry-standard security best practices.

What prevents someone from intercepting content from a board?

When a user connects to a board, a connection icon indicates that a device is connected. Only

one mobile device can connect to a board at a time. The board uses only encrypted protocols

to communicate over Bluetooth (in addition to what Bluetooth itself provides), effectively

reducing the risk of data interception in the air.

After I erase ink on the board, can someone connect a mobile

device and see information I’ve already erased?

When you erase ink on the board’s surface, the ink is permanently removed from the board’s

memory. Only the remaining ink that’s visible on the board is synchronized with connected

mobile devices.

NOTE

For more details about SMARTkapp’s security features, see

onlinehelp.smarttech.com/kappsecurity.

Contact support

Have a question that’s not listed here? Visit smartkapp.com/support and fill out the support

form located at the bottom of the page to get assistance.

smartkapp.com

smartkapp.com/support

registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Android and GooglePlay are trademarks of Google Inc. The

Bluetooth word mark is owned by the Bluetooth SIG, Inc., and any use of such marks by SMARTTechnologiesULC is under license. All other third-party

product and company names may be trademarks of their respective owners. Contents are subject to change without notice. 02/2016.

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