Quantum StorNext QD6000 Manuel utilisateur

Replacing a Drive

StorNext QD6000/QD7000 Base System

6-68479-01 Rev A *6-68479-01 Rev A

ii Replacing a Drive in Base System

StorNext QD6000/QD7000 Base System, Replacing a Drive, 6-68479-01 Rev A, July 2016, Product of USA.

Quantum Corporation and its affiliates in the United States and/or other countries. All other trademarks are the

property of their respective owners.

About this guide iii

About this guide

NOTE: The Lancaster firmware is used on the E5600, Titan RAID controller, only. Refer to the NetApp

to Quantum Naming Decoder section for additional information.

This section provides the following information:

•Intended audience

•Prerequisites

•NetApp to Quantum Naming Decoder

Intended audience

This guide is intended for storage customers and technicians.

Prerequisites

Prerequisites for installing and using this product include knowledge of:

•Servers and computer networks

•Network administration

•Storage system installation and configuration

•Storage area network (SAN) management and direct attach storage (DAS)

•Fibre Channel (FC) and Ethernet protocols

iv Replacing a Drive in Base System

NetApp to Quantum Naming Decoder

Use Ta b l e 1 to correlate the NetApp product nomenclature to the equivalent Quantum-storage

naming conventions.

Ta b l e 1 Product Nomenclature

E-Series NetApp Product Quantum-Storage Description

Controller-Drive Tray Base System Quantum uses Base System when referring to a

drive tray with the RAID controllers.

Drive Tray Expansion Unit Quantum uses Expansion Unit when referring

to a drive tray with the environmental services

modules (ESMs).

E5600 (Code Name: Titan) RAID controller Four 16Gb/s FC SFP+ host ports

E5500 (Code Name: Soyuz) RAID controller Four 16Gb/s FC SFP+ host ports

E5400 (Code Name: Pikes Peak) RAID controller Four 8Gb/s FC SFP+ host ports

DE6600 (Code Name: Wembley) 4U 60-drive enclosure 60 3.5 inch disk drives

E5560 or E5660

(DE6600 4U drive enclosure with

E5500 or E5600 RAID controllers)

Quantum StorNext

QD7000

E5460

(DE6600 4U drive enclosure with

E5400 RAID controllers)

Quantum StorNext

QD6000

E5424

(DE5600 24-drive 2U drive

enclosure (Code Name: Camden)

with E5400 RAID controllers)

Quantum StorNext

QS2400

E5412

(DE1600 12-drive 2U drive

enclosure (Code Name: Ebbets)

with E5400 RAID controllers)

Quantum StorNext

QS1200

Replacing a Failed Drive in the E5660 Controller-Drive Tray

To access this product, go to the NetApp® Support Site at mysupport.netapp.com.

You can determine whether you have a failed drive in two ways:

1. The Recovery Guru directs you to replace a failed drive.

2. You locate the failed drive by checking the three amber Service Action Required LEDs in three locations: the

drive tray, the drive drawer, and the drive itself.

Install only drives that are specifically designed for your controller-drive tray and that have been specifically tested,

formatted, and qualified in the factory as replacement drives for your controller-drive tray.

ATTENTION Possible equipment damage – You must replace the drive within three minutes after removal to

prevent the possibility of overheating the equipment.

ATTENTION Possible loss of data access – Never insert drives into the controller-drive tray without first

confirming that the drive firmware level is compatible with the other drives. Inserting a drive with an incorrect

firmware level can cause loss of data access. For information about the supported drive firmware levels, contact

your Technical Support Representative.

ATTENTION Possible loss of data access – Magnetic fields can destroy all data on the drive and cause

irreparable damage to the drive circuitry. To avoid the loss of data access and damage to the drives, always keep

drives away from magnetic devices.

ATTENTION Possible hardware damage – To prevent electrostatic discharge damage to the tray, use proper

antistatic protection when handling tray components.

2 - Replacing a Failed Drive in the E5660 Controller-Drive Tray

Taking a Glance at the E5660 Controller-Drive Tray

Figure 1. LEDs on the Left End Cap of the E5660 Controller-Drive Tray – Front View

1. Power LED (Green)

2. Standby LED (Green)

3. Controller-Drive Tray Locate LED (White)

4. Controller-Drive Tray Over-Temperature LED (Amber)

5. Controller-Drive Tray Service Action Required LED (Amber)

Replacing a Failed Drive in the E5660 Controller-Drive Tray - 3

Figure 2. LEDs on the Drive Drawer – Front View

1. Drive Drawer Service Action Allowed LED (Blue)

2. Drive Drawer Service Action Required LED (Amber)

3. Drive 1 Activity LED (Green)

4. Drive 2 Activity LED (Green)

5. Drive 3 Activity LED (Green)

6. Drive 4 Activity LED (Green)

7. Drive 5 Activity LED (Green)

8. Drive 6 Activity LED (Green)

9. Drive 7 Activity LED (Green)

10. Drive 8 Activity LED (Green)

11. Drive 9 Activity LED (Green)

12. Drive 10 Activity LED (Green)

13. Drive 11 Activity LED (Green)

14. Drive 12 Activity LED (Green)

Figure 3. LEDs on the Drive – Top View

1. Drive Service Action Allowed LED (Blue)

2. Drive Service Action Required LED (Amber)

4 - Replacing a Failed Drive in the E5660 Controller-Drive Tray

Replacing a Drive in the E5660 Controller-Drive Tray

1. Gather support data about your storage array by using one of these methods:

Use the storage management software to collect and save a support bundle of your storage array. From the

Array Management Window toolbar, select Monitor > Health > Collect Support Data Manually. Then name

and specify a location on your system where you want to store the support bundle.

Use the command line interface (CLI) to run the save storageArray supportData command to gather

comprehensive support data about the storage array. For more information about this command, refer to

Command Line Interface and Script Commands Programming Guide.

Gathering support data can temporarily impact performance on your storage array.

2. Did the Recovery Guru direct you to replace a failed drive?

Yes – Go to step 3.

No – Run the Recovery Guru to identify the failed component, and then go to step 3.

3. Put on antistatic protection.

4. Unpack the drive.

a. Set the new drive on a flat, static-free surface near the controller-drive tray.

b. Save all packing materials in case you need to return the drive.

5. Remove the front bezel from the front of the controller-drive tray.

6. Locate the failed drive by checking the Drive Drawer Service Action Required LEDs (Figure 1 on the front of the

controller-drive tray).

Figure 4. E5600 Controller Service Action LEDs

1. Controller Service Action Allowed LED (Blue)

2. Controller Service Action Allowed LED (Amber)

3. Seven-Segment Display

If a fault is detected, the amber Drive Drawer Service Action Required LED is on. If you can safely remove the

drive, the blue Drive Drawer Service Action Allowed LED is on.

ATTENTION Possible loss of data access – After the blue Drive Drawer Action Allowed LED comes on, wait

30 seconds before you open the drive drawer. Waiting 30 seconds allows the drive to spin down, which prevents

possible damage to the hardware. To prevent possible damage to the other spinning drives in the drive drawer,

open the drive drawer slowly.

Replacing a Failed Drive in the E5660 Controller-Drive Tray - 5

ATTENTION Potential damage to drives – Bumping a drive against another surface can damage the drive

mechanism or connectors.

7. Release the drive drawer levers on each side of the appropriate drive drawer by pulling both towards the center.

NOTE If you are replacing multiple drives in separate drawers, only one drawer can be extended at a time.

Figure 5. Drive Drawer Levers

1. Drive Drawer Levers

8. Carefully pull on the extended drive drawer levers to pull out the drive drawer to its full extension without

removing it from the controller-drive tray.

Figure 6. Fully Extended Drive Drawer

9. Remove the failed drive from the drive drawer by referring to "LEDs on the Drive -- Top View" (Figure 3) to

determine which drive has failed. To remove a drive, perform these steps:

6 - Replacing a Failed Drive in the E5660 Controller-Drive Tray

a. Locate the drive release lever that secures the drive handle in place. Disengage the drive release lever by

carefully pulling it back to release the drive handle.

Figure 7. Drive Release Lever

1. Drive Release Lever

2. Drive Handle

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