Multitech MultiModem MT9234ZPX-UPCI Manuel utilisateur

MultiModem® ZPX

V.92 Internal Modem

Models: MT9234ZPX-UPCI

MT9234ZPX-UPCI-NV

MT9234ZPX-PCIe

MT9234ZPX-PCIe-NV

User Guide

2Multi-Tech Systems, Inc. MT9234ZPX User Guide

MultiModem® ZPX User Guide

MT9234ZPX-UPCI, MT9234ZPX-UPCI-NV, MT9234ZPX-PCIe, MT9234ZPX-PCIe-NV

P/N S000414C, Revision C

Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims

any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves

the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech

Systems, Inc., to notify any person or organization of such revisions or changes. Check Multi-Tech’s Web site for current

versions of our product documentation.

Revision History:

Revision Date Description

A 01/16/08 Initial Release

05/04/09 Added a link to the Multi-Tech web site for the Multi-Tech warranty and repairs policy.

B10/06/09 Added 64-bit drivers, Windows 7 support, Japan and Thailand approval statements, and

Support Portal link. Updated FCC and EMC statements.

C06/10/10 Updated installation procedures for Windows Installer program.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Microsoft, Windows 2003, XP, Vista, Win7, and Windows Server 2008 are registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries.

Patents

This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567;

5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594;

5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204;

5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D353, 598; 5,355,365; 5,309,562; 5,301,274;

7082106;7082141;7092406. Other Patents Pending.

Contacting Multi-Tech Support

In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web

portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to

your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and

much more.

To create an account and submit a Support Case on the Portal, visit support.multitech.com

Online Web Portal support.multitech.com

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-

Tech products. Visit our support area on the website for other support services.

Knowledge Base and Support Services www.multitech.com/en_US/SUPPORT

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Technical Support

Country By Email By Phone

Europe, Middle East, Africa: [email protected] +(44) 118 959 7774

U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863

Warranty

To read the warranty statement for your product, please visit:

http://www.multitech.com/en_US/COMPANY/Policies/warranty/

Contents

Multi-Tech Systems, Inc. MT9234ZPX User Guide 3

Contents

CHAPTER 1 – DESCRIPTION AND SPECIFICATIONS.............................................................................................4

PRODUCT DESCRIPTION ..................................................................................................................................................4

Features ....................................................................................................................................................................4

Package Contents .....................................................................................................................................................4

AT COMMAND INFO .........................................................................................................................................................4

TECHNICAL SPECIFICATIONS ............................................................................................................................................5

CHAPTER 2 – INSTALLATION ...................................................................................................................................6

GENERAL SAFETY ...........................................................................................................................................................6

WINDOWS INSTALLER ......................................................................................................................................................6

PHYSICALLY INSTALLING YOUR MULTIMODEM ...................................................................................................................8

MAKE THE EXTERNAL CONNECTIONS ...............................................................................................................................9

Line Connection ........................................................................................................................................................9

Phone Connection (Optional)....................................................................................................................................9

Microphone/Headphone Connection (Optional)........................................................................................................9

MANUALLY INSTALLING DRIVERS ....................................................................................................................................10

DRIVER INSTALLATION FOR WINDOWS 7 .........................................................................................................................11

DRIVER INSTALLATION FOR VISTA AND WINDOWS 2008 OPERATING SYSTEMS .................................................................21

Preliminaries............................................................................................................................................................21

Driver Installation of your PCI Serial Port................................................................................................................21

Installation of the Communications Port..................................................................................................................24

Installation of the Modem ........................................................................................................................................26

DRIVER INSTALLATION FOR WINDOWS XP AND 2003 OPERATING SYSTEMS .....................................................................29

Preliminaries............................................................................................................................................................29

Installation of the Serial Port ...................................................................................................................................29

Installation of the Communications Port..................................................................................................................33

Installation of the Modem ........................................................................................................................................37

CONFIGURE THE MODEM FOR YOUR COUNTRY ...............................................................................................................42

Using the Global Wizard to Configure Your Modem ...............................................................................................42

Using AT Commands to Configure Your Modem....................................................................................................42

CHAPTER 3 – REMOTE CONFIGURATION.............................................................................................................43

BASIC PROCEDURE .......................................................................................................................................................43

Setup .......................................................................................................................................................................43

To Change the Setup Password .............................................................................................................................43

To Change the Remote Escape Character .............................................................................................................43

CHAPTER 4 – TROUBLESHOOTING.......................................................................................................................44

The Modem Does Not Respond to Commands ......................................................................................................44

The Modem Cannot Connect When Dialing............................................................................................................45

The Modem Disconnects While Online ...................................................................................................................46

The Modem Cannot Connect When Answering......................................................................................................46

File Transfer Is Slower Than It Should Be ..............................................................................................................46

Data Is Being Lost ...................................................................................................................................................47

There Are Garbage Characters on the Monitor ......................................................................................................47

The Modem Doesn’t Work with Caller ID ................................................................................................................47

Fax and Data Software Can’t Run at the Same Time.............................................................................................47

The Voice Functions Don’t Work.............................................................................................................................47

Voice Mail Test........................................................................................................................................................47

Loopback Test.........................................................................................................................................................48

Speakerphone Test (with voice option)...................................................................................................................48

APPENDIX A – ENVIRONMENTAL INFORMATION................................................................................................49

APPENDIX B – REGULATORY COMPLIANCE .......................................................................................................52

APPENDIX C – UPGRADING YOUR MODEM..........................................................................................................56

APPENDIX D – INSTALLING IN LINUX....................................................................................................................58

INDEX .........................................................................................................................................................................61

Chapter 1 - Description and Specifications

4Multi-Tech Systems, Inc. MT9234ZPX User Guide

Chapter 1 – Description and Specifications

ProductDescription

The Multi-Tech MultiModem ZPX is an internal universal PCI bus card, MT9234ZPX-UPCI or a PCI Express bus

card, MT9234ZPX-PCIE. The UPCI card operates in either 3.3 or 5V slot. The PCI Express card operates in a 3.3V

slot.

The MultiModem provides high-speed data transfer and fax capabilities for small businesses, telecommuters, and

SOHO users. It is compatible with the IUT-T V.92 protocol that provides quick connections, downstream

transmissions at speeds up to 56K bps*, and upstream transmissions speeds up to 48K bps when connected to

V.92-compatible Internet service providers. Transmissions between the MultiModem and other client modems are

limited to 33.6K bps, as are upstream transmissions to non-V.92-compatible ISPs and downstream transmissions

that are converted more than once on the telephone network.

* Though this modem is capable of 56K bps download performance, line impairments, public telephone infrastructure, and other

external technological factors currently prevent maximum 56K bps connections.

MT9234ZPX-UPCI MT9234ZPX-PCIe

Features

•V.92/56K download speeds and 48K upload speeds when connecting with V.92 servers

•V.44 compression improves data throughput rates

•Class 1.0 and Class 2.1 faxing at speeds to V.34/33.6K bps (Super G3)

•Error Correction Mode (ECM) provides fast and reliable fax transmissions

•Voice support for voice mail and full duplex speakerphone (voice models only)

•U.S. Caller ID reporting

•Global approvals in many countries for worldwide use

•Telco adapters available for country localization

•Built-in processor that does the work, so your computer doesn’t have to

•Remote configuration for centralized setup and management

•DTMF tone detection

•Flash memory for easy updates

•Two-year warranty

PackageContents

•one MultiModem

•one RJ-11 telephone cable

•one Quick Start Guide

•one product CD

•One low profile mounting bracket (MT9234ZPX-PCIe models only)

ATCommandInfo

AT commands for the wireless modem are published in a separate Reference Guide included on the product CD

and posted on the Multi-Tech web site.

Chapter 1 - Description and Specifications

Multi-Tech Systems, Inc. MT9234ZPX User Guide 5

TechnicalSpecifications

Category Description

Receiver AGC Dynamic Range 43 dB

Data Compatibility V.92, V.34 enhanced, V.34, V.32bis, V.32, V.22bis, V.22; Bell 212A and 103/113, V.21

& V.23

Data Format Serial, binary, asynchronous

Error Correction (ECM) Data Mode V.44; V.42 LAPM, MNP 2-4

Fax Mode T.30 Annex A & C

Data Compression V.42bis & MNP Class 5

Fax Compatibility V.34, V.17, V.29, V.27, & V.21 Ch. 2

Fax Classes Class 1 &1.0 and Class 2, 2.0 &2.1

Fax Data Rates 33,600; 31,200; 28,800; 26,400; 24,000; 21,600; 19,200; 16,800; 14,400; 12,000;

9600; 7200; 4800; 2400; 1200; 0-300 bps

Fax Compression MH, MR, MMR

Command Buffer 80 characters

DAA Isolation 1500 Vac

Dimensions UPCI – 6.03” L X 4.76” W

15.31 cm L x 12.09 cm W

PCIe with Standard Bracket – 7.13” L x 4.76” W

18.11 cm L x 12.09 cm W

PCIe with Low Profile Bracket – 7.13” L x 3.16” W

18.11 cm L x 8.02 cm W

Flow Control XON/XOFF (software), RTS/CTS (hardware)

Frequency Stability ±0.01%

Modes of Operation Fax online mode; full duplex over dial-up lines; data mode; command mode; online

command mode; V.54 test mode

Operational Temperature -5 to+60° C (23° to 140°F) humidity range 20–90% (non-condensing)

Storage Temperature -40 to +85°C (-40° to 185° F)

Power Requirements 3.3 or 5 volt slot (Universal PCI) 3.3 volts (PCI Express)

Voice Compatibility TAM (Telephone Answering Machine): S-101 AT+V commands (no CODEC for

speakers/microphone interface)

Serial Speeds Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400,

57,600, 115,200, and 230,400 bps

Transmit Level -11 dBm (varies by country setting)

Receiver Sensitivity -43 dBm under worst-case conditions

Cleaning No cleaning/washing due to the manufacturing process used to produce this product.

Manufacturing Information Trade Name: MultiModem®ZPX

Model Number: MT9234ZPX

Registration No: AU7MM01BMT9234SMI

Ringer Equivalence: 0.1B

Modular Jack (USOC): RJ11

Approvals CE Mark

Telecom

47CFR Part 68

CS03

TBR21

Safety Certifications

UL/cUL 60950-1

EN60950-1

AS/NZS 60950:2000

CCC

EMC Approvals

FCC Part 15, Class B

ICES-003, Class B

EN 55022, Class B

EN 55024

Chapter 2 - Installation

6Multi-Tech Systems, Inc. MT9234ZPX User Guide

Chapter 2 – Installation

GeneralSafety

●Use this product only with UL- and CUL-listed computers (U.S.A.)

●To reduce the risk of fire, use only UL-listed 26 AWG (.41mm) or larger telephone wiring.

●Never install telephone wiring during a lightning storm.

●Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.

●Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at

the network interface.

●Use caution when installing or modifying telephone lines.

●Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.

●Do not use a telephone in the vicinity of a gas leak.

●The telephone cord is to be disconnected before accessing the inside of the equipment.

WindowsInstaller

Your product CD contains an installer program for current Windows operating systems (Windows XP and newer

only) that should be used before installing your modem. Should you happen to install your modem before using the

installer program, please follow the directions in the following sections for your particular version of Windows.

1. Insert the product CD into a compatible drive. Do not install your MultiModem ZPX yet.

2. Click on the Preinstall Windows Drivers button from the main splash screen of the CD.

3. Click the button that matches your operating system [32-bit or 64-bit]. You can see what type of system you

are using from the Control Panel | System screen.

a. Windows may pop-up a User Account Control window. Select the YES button to continue with the

driver installation.

Chapter 2 - Installation

Multi-Tech Systems, Inc. MT9234ZPX User Guide 7

4. Click on the next button to start the driver pre-installation.

5. You will be prompted 3 times to confirm the installation of the three necessary drivers. Click the Install

button to continue each time.

6. There will be a transitory screen, then the process will complete. Click on the Finish button.

7. Your driver installation is complete.

8. You can now shut down the PC, unplug the power cord and physically install your modem per the

instructions found in the next section “Physically Installing your MultiModem”.

9. After the hardware installations, Windows will detect the ZPX as installed and complete the process.

Chapter 2 - Installation

8Multi-Tech Systems, Inc. MT9234ZPX User Guide

PhysicallyInstallingyourMultiModem

•Installing the MultiModem requires you to open your system. Please consult your system manual in

addition to the following instructions.

•Turn off your system and unplug it. Failure to do so may result in damage to both the MultiModem and your

system. Do not turn on the system until the instructions tell you to do so.

•Remove the cover from your system as instructed in the system manual.

Before handling the MultiModem ZPX, discharge any static in your body by touching a piece of grounded

metal such as the computer chassis. Electrostatic discharge (ESD) is the release of stored static electricity

that can damage electrical circuitry or components. Static electricity is often stored in your body, and

discharged when you come in contact with an object of a different potential.

•Perform the procedure below described in this section only at an ESD workstation using an antistatic wrist

strap. If such a station is not available, you can provide some ESD protection by wearing an antistatic wrist

strap and attaching it to a metal ground screw (lug).

•If you are installing a MT9234ZPX-PCIe board in a low profile machine, you will need to change the

mounting bracket to the low profile mounting bracket.

•Select an empty PCI expansion slot. Remove the expansion slot cover and save the retaining screw.

•Before handling the MultiModem, discharge static in your body by touching a piece of bare metal on the

chassis. Carefully remove the MultiModem from its antistatic bag, handling it only by the mounting bracket

and edges. Do not touch the gold-plated connectors along the bottom edge.

•Look at the system’s main board to determine either PCI or Express connector. Place the MultiModem

directly above the expansion slot and gently, but firmly, push it into the connector until the card’s retaining

bracket is flush against the system chassis.

•Fasten the retaining bracket to the system chassis with the screw saved in step 4.

•Replace the system cover.

Chapter 2 - Installation

Multi-Tech Systems, Inc. MT9234ZPX User Guide 9

MaketheExternalConnections

Now connect the MultiModem to the telephone line and, optionally, to your telephone. For voice mail or

speakerphone use, you can also connect it to a microphone and an external speaker, headphone, or sound card.

The microphone can be used for recording answering machine messages or for speakerphone use. The speaker or

headphone can be used for playing back messages or as a speakerphone.

LineConnection

Plug one end of the provided telephone cable into the modem’s LINE jack, and the other end into a telephone wall

jack. This is the only required connection.

Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack or the

line cable into the PHONE jack.

Note: The Federal Communications Commission (FCC) and Industry Canada impose certain restrictions on

equipment connected to public telephone systems.

PhoneConnection(Optional)

If you wish to connect a telephone to the same line as the modem, plug it into the modem’s PHONE jack.

Note: The PHONE jack is not interchangeable with the LINE jack. Do not plug the phone into the LINE jack or the

line cable into the PHONE jack.

Microphone/HeadphoneConnection(Optional)

For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack. The microphone

and headphone should have a stereo 3.58mm (9/64-inch) mini plug. Do not use a monophonic microphone.

Sound Card and Speaker Connections (If you have the Voice Option)

For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-to-male stereo patch cord to

connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound card does not

have a LINE IN jack, use its MIC jack.

This will allow you to hear modem activity whether it is originating or answering a call, or playing a recorded

message. If you do not have a sound card, you can plug an amplified speaker into the LINE OUT jack.

LINE

MI C

LINE

PH ON E

Optional Voice

MIC IN

LINE OUT

PHONE

LINE

Chapter 2 - Installation

10 Multi-Tech Systems, Inc. MT9234ZPX User Guide

ManuallyInstallingDrivers

If you choose not to use the Windows Installer or have already physically installed your MultiModem ZPX, the

following instructions will guide you through the process of installation for the various Windows operating systems.

The MultiModem MT9234ZPX ships with drivers for each of the following operating systems: Windows Server®

2008, Windows®7, Vista, XP, 2003, 2000 Server, 2000 Advanced Server, and Linux. This chapter describes the

installation of these drivers. You may need to configure your modem for your country/region, the procedure for

doing this is at the end of this chapter.

Installing a device driver modifies your system. For this reason, only the super user (system administrator) is

allowed to perform the installation. If you cannot login as administrator, find the person in your organization with

this authorization (i.e., password). To begin driver installation, login as administrator. Then proceed with the

appropriate installation section in this chapter.

Windows Drivers: The MultiModem MT9234ZPX driver must be installed in your computer’s program

directory. The Windows drivers are located on the MultiModem MT9234ZPX CD in the Drivers folder. A complete

set of drivers for each operating system is organized into Vista-2008-Win7 and XP-2003 with either 32-bit or 64-bit

processor. Most users will select either the 32-bit Vista-2008-Win7 or 32-bit XP-2003 drivers. Server users can

select either 32-bit or 64-bit depending on their application. For server users to determine whether they have a 32-

bit or 64-bit operating system, go to Start I All Programs I Accessories I System Tools I Computer and click on

the System Properties button. Under System you will see System Type: 64-bit Operating System.

Linux Drivers: Linux Operating System drivers are also located on the CD in the Drivers I Linux Folder. Refer

to the Readme file (also in the Linux directory) for the correct driver file and installation guide for your

distribution/version of Linux.If you use a Linux operating system, please refer to Appendix D in the User Guide for

installation instructions.

Overview of Windows Driver Installation: Three install wizards guide you through the software

Installation in this order:

Part A installs serial port.

Part B associates the Communications port with the PCs serial port, and finally

Part C installs the modem driver.

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