Multitech MT9234ZBAUSBCDC Manuel utilisateur

MultiModem®ZBA

MT9234ZBA-USB-CDC

User Guide

MT9234ZBA-USB User Guide 2

MultiModem ZBA User Guide

MT9234ZBA-USB-CDC

S000473C Revision C

Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any

implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right

to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any

person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product

documentation.

Record of Revisions

Revision

Date

Description

03/04/10

Initial release of MT9234ZBA-USB-CDC.

01/12/12

Removed references to product CD.

12/13/12

Updated RoHS and other regulatory information.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc.

Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Other trademarks and

trade names mentioned in this publication belong to their respective owners.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567;

5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257;

5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448;

5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653;

D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274;7082106;7082141;7092406 . Other patents pending.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874

www.multitech.com

Contacting Multi-Tech Support

Online Support Portal: https://support.multitech.com

In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web

portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your

most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much

more.

To create an account and submit a Support Case on the Portal, visit https://support.multitech.com.

Knowledge Base and Support Services: www.multitech.com/support.go

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech

products. Visit our support area on the website for other support services.

Technical Support

U.S. office hours are 9am –5pm, CST

Country

By Email

By Phone

Europe, Middle East, Africa:

[email protected]

(44) 118 959 7774

U.S., Canada, all others:

[email protected]

(800) 972-2439 or (763) 717-5863

Warranty

You can find warranty information at: http://www.multitech.com/warranty.go

3 MT9234ZBA-USB User Guide

Chapter 1 –Product Overview....................................................................................................................5

Feature Overview........................................................................................................................................................ 5

Package Contents....................................................................................................................................................... 5

Other Documentation.................................................................................................................................................... 5

Technical Specifications ........................................................................................................................................... 6

Chapter 2 –Installing the Modem ..............................................................................................................7

Safety Warning Telecom............................................................................................................................................ 7

Connecting the Modem to Your PC......................................................................................................................... 7

Connecting the USB..................................................................................................................................................... 7

Connecting the Line...................................................................................................................................................... 8

Connecting a Phone ..................................................................................................................................................... 8

Installing the Modem Driver...................................................................................................................................... 8

Manually Installing the MT9234ZBA-USB-CDC in Windows 7 .............................................................................. 8

Installing the Modem Driver for use with Windows Vista ...................................................................................... 13

Installing the Modem in Windows Server 2008, 2003 and XP ............................................................................. 14

Configuring the Country Where Modem is Used ................................................................................................ 18

Using the Global Wizard to Configure Your Modem.............................................................................................. 18

Using AT Commands to Configure Your Modem................................................................................................... 18

Chapter 3 –Operating the Modem...........................................................................................................19

Front Panel Overview............................................................................................................................................... 19

Connecting to the Internet ...................................................................................................................................... 19

Setting Up Remote-Node Client Program ............................................................................................................... 19

Chapter 4 –Remotely Configuring the Modem......................................................................................20

Remotely Configuring the Modem......................................................................................................................... 20

Changing Default Passwords and Escape Character ........................................................................................ 20

Changing the Setup Password.................................................................................................................................. 20

Changing the Remote Escape Character................................................................................................................ 20

Chapter 5 –Troubleshooting....................................................................................................................21

None of the Indicators Light....................................................................................................................................... 21

The Modem Does Not Respond to Commands...................................................................................................... 21

The Modem Cannot Connect When Answering..................................................................................................... 21

The Modem Doesn’t Work with Caller ID ................................................................................................................ 22

Fax and Data Software Can’t Run at the Same Time ........................................................................................... 22

The Modem Dials But Cannot Connect ................................................................................................................... 22

The Modem Disconnects While Online.................................................................................................................... 23

Contents

MT9234ZBA-USB User Guide 4

Appendix A –Regulatory Information.....................................................................................................24

FCC Part 68 Telecom................................................................................................................................................ 24

FCC Part 15 Regulation............................................................................................................................................ 25

Canadian Limitations Notice................................................................................................................................... 25

EMC Requirements for Industry Canada.............................................................................................................. 26

International Modem Restrictions.......................................................................................................................... 26

EMC, Safety, and R&TTE Directive Compliance.................................................................................................. 26

Thailand Approval..................................................................................................................................................... 26

South African Notice................................................................................................................................................ 27

Waste Electrical and Electronic Equipment Statement ..................................................................................... 27

WEEE Directive........................................................................................................................................................... 27

Instructions for Disposal of WEEE by Users in the European Union .................................................................. 27

Restriction of the Use of Hazardous Substances (RoHS) ................................................................................. 28

REACH Statement..................................................................................................................................................... 28

Information on HS/TS Substances According to Chinese Standards............................................................. 29

Information on HS/TS Substances According to Chinese Standards (in Chinese)...................................... 30

Appendix B –ASCII Conversion ..............................................................................................................31

Index............................................................................................................................................................33

5 MT9234ZBA-USB User Guide

Thank you for using the MultiModem ZBA-USB modem. Your MultiModem product data/fax modem supports

remote configuration and dial-up connections. It offers V.34/33.6K fax and Error Correction Mode that reduces fax

transmission time by more than half when compared to traditional fax modems. In addition, these modems are

globally approved for use in many countries around the world.

Feature Overview

●V.92/56K download speeds and 48K upload speeds when connecting with V.92 servers

●V.44 compression improves data throughput rates

●Class 1.0 and Class 2.1 faxing at speeds to V.34/33.6K bps (Super G3)

●Error Correction Mode (ECM) provides fast and reliable fax transmissions

●Windows Plug-and-Play operation

●Linux compatible

●U.S. Caller ID reporting

●Remote configuration for centralized setup and control

●Globally approved models for use in many countries worldwide

●Small footprint and stackable design

●Self-resetting lightning protection

●Flash memory for easy updates

●USB cable included

●Two-year warranty

Package Contents

The MultiModem USB package contains:

●A MultiModem data/fax modem

●A set of four self-adhesive plastic feet

●One USB cable

●One modular telephone cable

Other Documentation

The AT Commands for the MultiModem are described in a separate reference guide. You can find this guide on

the Multi-Tech website.

Chapter 1 –Product Overview

MT9234ZBA-USB User Guide 6

Technical Specifications

Your MultiModem ZBA-USB-CDC modem has the following specifications.

Trade Name

MultiModem® ZBA

Model Number

MT9234ZBA-USB

Server-to-Client Data Rates

V.90 speeds when accessing a V.90 or V.92 server (actual speed depends on server

capabilities and line conditions)

Client-to-Server Data Rates

Up to 50Kbps when accessing a V.92 server (actual speed depends on server capabilities

and line conditions); otherwise, the same as client-to client data lines.

Client-to-Client Data Rates

33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200,

4800, 2400, 1200, 0-300 bps

Fax Data Rates

33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200,

4800, 2400, 1200, 0-300 bps

Modem Compatibility

ITU-T V.92, V.90, V.34 enhanced, V.34, V.34bis, V.32, V.32bis, V.22; Bell 212A and 103;

ITU-T V.21, V.42, V.42bis, V.44

Fax Compatibility

ITU-T “Super” Group 3, Class 1.0, 2.0, 2.1, T.4, T.30, V.21, V.27ter, V.29, V.34, V.17; TIA/EIA

578 Class 1, 2, TR29.2

Error Correction

ITU-T V.42

Data Compression

ITU-T V.44 (4:1 throughput), V.42bis (4:1 throughput), MNP 5 (2:1 throughput)

Flow Control

XON/XOFF (software), RTS/CTS (hardware)

Intelligent Features

Plug and play; fully AT command compatible; autodial, redial, repeat dial; pulse or tone

dial; dial pauses; auto answer; caller ID; EIA extended automode; adaptive line probing;

automatic symbol and carrier frequency during start-up, retrain, and rate renegotiation;

DTMF detection; call status display, auto-parity and data rate selections; keyboard-

controlled modem options; non-volatile memory; on-screen displays for modem option

parameters; command lines of up to 40 characters each; remote configuration

Command Buffer

40 characters

Transmit Level

-12 dBm (Euro/NAM) –varies by country/region setting

Frequency Stability

±0.01%

Receiver Sensitivity

-43 dBm under worst-case conditions

AGC Dynamic Range

43 dB

Connectors

USB connector; two RJ-11 phone jacks

Cables

One RJ11 phone cable

One USB cable

Note: To reduce interference, shield cables connected to the computer.

Diagnostics

Power-on self test, local analog loop, local digital loop, remote digital loop.

Environmental

Temperature range 0°–50° C (32°–120° F); humidity range 20–90% (non-condensing)

Dimensions

10.9 cm wide x 14.5 cm long x 2.5 cm high (4.3”x 5.7”x 1.10”)

Weight

227 g (8 oz)

Power

Typical Maximum

Measured Volts 4.96 4.94

Current (AMPS) 0.136 0.176

Watts 0.675 0.869

Limited Warranty

2 year

7 MT9234ZBA-USB User Guide

This chapter describes how to set up your Multi-Tech MultiModem product.

Safety Warning Telecom

●Use this product only with UL and cUL listed computers.

●To reduce the risk of fire, use only 26 AWG (.41 mm) or larger telephone wiring.

●Never install telephone wiring during a lightning storm.

●Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

●Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the

network interface.

●Use caution when installing or modifying telephone lines.

●Avoid using a telephone during an electrical storm. There is a risk of electrical shock from lightning.

●Do not use a telephone in the vicinity of a gas leak.

●This product must be disconnected from the telephone network interface when servicing.

Connecting the Modem to Your PC

Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and,

optionally, to your telephone.

Connecting the USB

Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port

connector on your computer.

Chapter 2 –Installing the Modem

MT9234ZBA-USB User Guide 8

Connecting the Line

Plug one end of the phone cable into the modem’s LINE jack and the other end into a phone line wall jack.

Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack or the

line cable into the PHONE jack.

Note: The Federal Communications Commission (FCC), and Industry Canada impose certain restrictions on

equipment connected to public telephone systems. See Appendix A for more information. .

Connecting a Phone

For voice-only calls, you can optionally plug a telephone into the modem’s PHONE jack.

Installing the Modem Driver

After the installation has been completed, you should test the operation of your new MT9234ZBA-USB by registering it. Key

in the URL given below and follow the on-line instructions:

http://www.multitech.com/en_US/TOOLS/Forms/register/warranty.asp

Manually Installing the MT9234ZBA-USB-CDC in Windows 7

After connecting your MT9234ZBA-USB-CDC to an available USB port, Windows 7 reports that the driver software was not

successfully installed. Windows 7 no longer uses the new device wizard for installations.

To manually point Windows 7 to the drivers needed:

1. Click the Windows Start button and select Control Panel from the options in the right-hand pane.

2. Left-click the Hardware and Sound link.

3. In the Devices and Printers group click Device Manager.

Chapter 2 –Installing the Modem

9MT9234ZBA-USB User Guide

4. In the list of devices, find an item called MT9234ZBA-USB-CDC. Right-click on this item and select Update Driver

Software

Chapter 2 –Installing the Modem

MT9234ZBA-USB User Guide 10

5. Left-click the option Browse my computer for driver software.

6. Click Browse and navigate to the folder containing the appropriate drivers for your install (either 34-bit or 64-bit). Click

OK.

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