Multitech MultiModem MT5634ZPX Manuel utilisateur

Model MT5634ZPX

Internal ISA Data/Voice/Fax Modem

User Guide

MT5634ZPX - Internal ISA Voice/Data/Fax Modem

S000117C Rev. C

This publication may not be reproduced, in whole or in part, without prior expressed written permission from

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the content hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from

time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or

organization of such revisions or changes.

Record of Revisions

Revision Date Description

A09/28/00 All pages released at Revision A

B11/20/03 Substitute the Plug and Play wizard directions. Moved AT Commands and Fax

Commands into a separate document.

C06/22/04 Changed the temperature range on page 40.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;

5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589;

D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649;

5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859;

5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598;

D353,144; 5,355,365; 5,309,562; 5,301,274. Other patents pending.

Technical Support

Country By Email By Phone

France [email protected] +(33) 1-64 61 09 81

India [email protected] +91 (124) 6340778

U.K. [email protected] +(44) 118 959 7774

U.S. and Canada [email protected] (800) 972 -2439

Rest of the World[email protected] +(763) 717-5863

Recording Your Modem Information

Record the following information about your Multi-Tech modem before calling Technical Support.

These numbers are printed on the bottom of the modem.

Modem Model No.:

Modem Serial No.:

Trademarks

Trademarks of Multi-Tech Systems, Inc. are as follows: MultiMobile, Multi-Tech, and the Multi-Tech

logo. Windows, Windows 95, 98, NT and 2000 are trademarks of Microsoft. All other trademarks

are owned by their respective companies.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112 U.S.A.

(763) 785-3500 or (800) 328-9717

U.S. Fax (763) 785-9874

http://www.multitech.com

Contents

Chapter 1 - Introduction and Description......................................................................... 5

Introduction ................................................................................................................................................ 6

Product Description .................................................................................................................................... 6

General features ........................................................................................................................................ 6

Manual Organization .................................................................................................................................. 8

Technical Specifications ............................................................................................................................. 9

Chapter 2 - Hardware Installation ................................................................ 11

Hardware Installation - Introduction .......................................................................................................... 12

Unpacking your MultiModemZPX ............................................................................................................. 12

Safety Warnings ....................................................................................................................................... 13

Installation Overview ................................................................................................................................ 13

Step 1 - Configuring DIP-Switches and Jumpers ..................................................................................... 14

Step 2 - Install the Modem into Your Computer ........................................................................................ 16

Step 3 - Connect Your Modem to the Telephone Line .............................................................................. 16

Chapter 3 - Driver Installation ......................................................................................... 18

Step 4 - Install the Modem Driver ............................................................................................................. 19

Chapter 4 - Using Your Modem ....................................................................................... 20

Step 5 - Configure the Modem for Your Country (Global Modem Only) ................................................... 21

Step 6 - Install Data Communications Software ....................................................................................... 21

Operating Your MultiModemZPX .............................................................................................................. 22

Configuring Windows Dial-Up Networking ............................................................................................... 23

Windows 95/98 Dial-Up Networking .................................................................................................. 23

Testing Your Modem ................................................................................................................................. 24

Testing Data Functions ...................................................................................................................... 24

Testing Fax Functions ........................................................................................................................ 24

MultiModemZPX’s Answering Machine Test ...................................................................................... 25

Remote Configuration .............................................................................................................................. 25

Basic Procedure ................................................................................................................................ 25

Setup ................................................................................................................................................. 25

Introduction .............................................................................................................................................. 26

Chapter 5 - AT Commands and Fax Commands........................................................... 27

AT Commands.......................................................................................................................................... 28

Fax Commands ........................................................................................................................................ 28

Chapter 6 - Troubleshooting............................................................................................ 29

Introduction to Troubleshooting ................................................................................................................ 30

Initial Checklist ................................................................................................................................... 30

Common Problems ............................................................................................................................ 30

Chapter 7 - Warranty, Service, and Technical Support ................................................. 34

Multi-Tech Systems, Inc. Warranty & Repairs Policies ............................................................................. 35

Appendixes ....................................................................................................................... 39

Appendix A - Regulatory Compliance ....................................................................................................... 40

Appendix B - Updating Your Modem’s Firmware ...................................................................................... 44

Appendix C - Global Wizard Configuration Utility ..................................................................................... 47

Appendix D - ASCII Conversion Chart ..................................................................................................... 50

Glossary ............................................................................................................................ 51

Index .................................................................................................................................. 61

Chapter 1 - Introduction and Description

Multi-Tech Systems, Inc. MT5634ZPX User Guide 6

Introduction

Congratulations

on your purchase of one of the finest internal data/fax/voice modems

available today - the MultiModemZPX™from Multi-Tech Systems.

Product Description

One Modem, Worldwide Use. The MultiModemZPX MT5634ZPX global build is

designed for global applications with approvals in many countries. This means one

modem can ship around the world. The global modem is ideal for businesses with

global operations that want to standardize on one modem and are looking to simplify the

ordering process. Visit www.multitech.com/ to see a complete list of all the countries for

which this modem has approvals.

The MultiModemZPX is an internal, half-length, fax modem card that can be plugged

into any 16-bit ISA expansion slot. Your MultiModemZPX incorporates

V.90/K56flex

modem technology, which enables Internet connections at data rates up to 56 Kbps

over standard telephone lines. V.90/K56flex technology is able to propel data

downstream from the Internet to your computer at speeds of up to 56 Kbps because

data is digitally encoded instead of modulated. Upstream transmission, mostly

keystroke and mouse commands from your computer to the central site, continues to

flow at the conventional data rate of 33.6 Kbps.

Note: Though this modem is capable of 56 Kbps download performance, line impairments,

public telephone infrastr uctur e, and other external technological factors cur rently pr event

maximum 56 Kbps connections.

Your MultiModemZPX offers interactive automatic dialing, as well as command mode

option configuration.You can store two command line/telephone numbers, of up to 40

characters each, in the modem’s nonvolatile memory. The modem pulse or tone dials

and recognizes dial tones and busy signals for reliable call-progress detection. The

modem can detect AT&T calling card tones. It is FCC-Registered for connection to

telephone networks without any Data Access Arrangements (DAAs).

The MultiModem ZPX is a full-featured internal data/fax/voice modem designed for

Pentium computers in either Windows Plug and Play or non-windows environments.

General features

•Compliance with major ITU-T, TIA, and EIA international standards to ensure

compatibility with other modems

•Distinguishes data, fax, and voice calls

•Easy Windows Plug and Play (PnP)

•Compliance with the V.80 standard, allowing video conferencing over analog

telephone lines with any H.324 video phone system

Data

•Supports V.90/K56flexTM for data transmission speeds up to

56 Kbps while maintaining compatibility with lower-speed modems

Note: The V.90/K56flex standar d asymmetrically transfers data—client downloads at

speeds up to 56 Kbps; client uploads at speeds up to 33.6 Kbps

•Supports the enhanced ITU-T V.34 standard with data transmission speeds to 33.6

Kbps while also maintaining compatibility with lower-speed modems

Chapter 1 - Introduction and Description

Multi-Tech Systems, Inc. MT5634ZPX User Guide 7

•Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K,

16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps

•Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster

speeds as conditions improve (line quality monitoring)

•ITU V.42 LAP-M and MNP Class 3 and 4 error correction

•ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression

•H.324 compliant (videophone ready)

•Automatic disabling of compression when transferring already compressed files

•Autodial, redial, pulse (rotary), and touch-tone dial

•Dial tone and busy signal detection for reliable call-progress detection

•Distinctive ring support to route voice, data, or fax calls on a single phone line

•Plug and Play (

PnP

) support

•FlashROM upgradable (customer upgradable in a Windows environment)

•Compatibility with the standard AT command set used by most communication

programs

•Stores up to two telephone numbers

Fax

•Supports V.17, Group 3 fax communication standards, allowing it to communicate

with other fax modems as well as with fax machines

•Responds to Class 1 and Class 2 fax commands, enabling it to exchange editable

and encrypted faxes with other Windows computers

•Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps,

4800 bps, 2400 bps, or 300 bps

Voice

•Full duplex speakerphone support with adjustable speaker volume control; can

record and play back answering machine messages using optional microphone and

speaker

•Remote/local telephone answering machine (TAM) capabilities include voice mail

control, record/playback, and call screening

•Supports the TIA/EIA IS-101 AT+V voice command set

Chapter 1 - Introduction and Description

Multi-Tech Systems, Inc. MT5634ZPX User Guide 8

Manual Organization

This User Guide will help you to install, configure, use, and troubleshoot your modem.

The manual is divided into seven chapters and four appendices:

Chapter 1: Introduction and Description.

This chapter Introduces the MT5634ZPX,

briefly describing features and technical specifications.

Chapter 2: Hardware Installation.

Chapter 2 contains information about unpacking your

MultiModemZPX adapter. It also provides information on safety warnings and describes

how to install the modem in your computer and connect it to a telephone, telephone line,

microphone, and speaker.

Chapter 3: Driver Installation.

Chapter 3 describes how to install the modem’s drivers

under various operating systems. This chapter also describes the process for

configuring your modem’s initial setup for operation within your country.

Chapter 4: Using your Modem.

In this chapter, instructions are provided for configuring

your communications software and Windows Dial-up Networking. The chapter also

describes several tests which can assist you in confirming that your modem is installed

properly.

Chapter 5: AT Commands, S-Registers and Result Codes.

Chapter 5 refers you to

separate reference guides:

•AT commands, S-Registers, and Result Codes

•Fax Commands Class 1

•Fax Commands Class 2

Chapter 6: Troubleshooting.

The troubleshooting chapter describes common problems

you may have with your modem and how to solve them.

Chapter 7: Warranty, Service and Technical Support.

This chapter provides

information on the terms of your warranty and describes how to get help with your

modem from Multi-Tech Systems Technical Support group.

Appendix

Appendix A: Regulatory Compliance

Appendix B: Updating Your Modem’s Firmware

Appendix C: Global Wizard Configuration Utility

Appendix D: ASCII Conversion Chart

Chapter 1 - Introduction and Description

Multi-Tech Systems, Inc. MT5634ZPX User Guide 9

Technical Specifications

Trade Name

MultiModemZPX

Model Number

MT5634ZPX

Client-to-Server

V.90/K56flex* speeds when accessing an ISP-type

Data Rates

K56flex server (actual speed depend on server capabilities

and line conditions)

Client-to-Client

Enhanced V.34 speeds to 33,600 plus 31,200, 28,800,

Data Rates

26,400, 24,000, 21,600, 19,200, 16,800, 14,400, 12,000,

9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Rates

14,400, 12,000, 9600, 7200, 4800, 2400, and 300 bps

Data Format

Serial, binary, asynchronous

Data Compatibility

V.90/K56flex, ITU V.34 extended, V.34, ITU V.32bis, V.32,

V.22bis, V.21, V.22, V.23; Bell 212 and 103; ITU V.42,

V.42bis

Fax Compatibility

ITU Group 3, T.4, T.30, V.21, V.27ter, V.29, V.17, and TIA/EIA

578 Class 1, Class 2

Voice Compatibility

TIA/EIA IS-101, H.324 (V.8, V.25ter), V.80

Voice Mode Sampling

Up to 44.100 kHz (down-sampled to 11.025 kHz)

Plug and Play

PnP ISA Specification 1.0a for one logical device, PnP

autoconfguration sequence compliant, full 16-bit address

decode to meet Microsoft’s PC 95 requirements for Windows

Logo certification.

Error Correction

ITU V.42 (LAP-M and MNP Classes 2–4)

Data Compression

ITU V.42bis (4:1 compression) and MNP 5 (2:1 compression)

Speed Detection

Automatic speed detection and switching between available

speeds

Fallback

In adverse line conditions, the modem falls back from its

current operating speed to the next reliable slower speed in

2400 bps decrements (V.34 mode). If conditions improve, the

modem falls forward to the fastest reliable speed in 2400 bps

increments. In V.90/K56flex mode, modem falls back and

falls forward in increments of 2000 bps

Modes of Operation

Full-duplex operation over dial-up lines, automatic dialing,

automatic or manual answer

Flow Control

Software (XON/XOFF), hardware (RTS/CTS)

Intelligent Features

Fully AT command compatible, autodial, redial, pulse or tone

dial, dial pauses, call status display, auto-parity and data rate

selection, keyboard-controlled modem options, nonvolatile

memory and on-screen displays for modem parameters

Command Buffer

40 characters

Data Modulations

FSK at 300 bps, DPSK at 1200 bps, QAM at 2400, 4800,

and 9600 bps (non-trellis), QAM with trellis-coded

modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200,

21,600, 24,000, 26,400, 28,800, 31,200, 33,600 and 56,000

bps

Fax Modulations

V.21 CH2: FSK at 300 bps

V.27ter: DPSK at 4800 and 2400 bps

V.29: QAM at 9600 and 7200 bps

V.17: TCM at 14400, 12000, 9600, and 7200 bps

Chapter 1 - Introduction and Description

Multi-Tech Systems, Inc. MT5634ZPX User Guide 10

Carrier Frequencies:

1600, 1646, 1680, 1800, 1829, 1867,

V.34/V.90/K56flex

1920, 1959, 2000 Hz

Carrier Frequencies:

1800 Hz

V.32terbo/V.32bis/V.32

Carrier Frequencies:

Transmit Originate: 1200 Hz

ITU-T V.22bis/V.22 or

Transmit Answer: 2400 Hz

Bell 212A Standard

Receive Originate: 2400 Hz

(2400 & 1200 bps)

Receive Answer: 1200 Hz

Carrier Frequencies:

Transmit Originate: 1270 Hz mark

Bell 103

1070 Hz space

(300 bps)

Transmit Answer: 2225 Hz mark

2025 Hz space

Receive Originate: 2225 Hz mark

2025 Hz space

Receive Answer: 1270 Hz mark

1070 Hz space

Fax Carrier Frequencies

V.21 CH2 (half duplex):

1650 Hz mark, 1850 Hz space for Transmit Originate

1650 Hz mark, 1850 Hz space for Transmit Answer

V.27ter: 1800 Hz Originate/Answer

V.29 QAM: 1700 Hz Originate/Answer

V.17 TCM: 1800 Hz Originate/Answer

Diagnostics

Power-on self-test (POST) and local analog loop

Transmit Level

Transmit level varies by country where the device is used

Frequency Stability

±0.01%

Receiver Sensitivity

-43 dB under worst-case conditions

AGC Dynamic Range

43 dB

Serial Interface

ITU-T V.24/V.28

Bus Type

16-bit ISA or EISA

Connectors

Two RJ-11 phone jacks and two plugs for microphone, and

speakers

Cables

One RJ-11 phone cable

Environmental

Temperature range 0° to 40° C (32° to 104° F), humidity

range 20–90% (non-condensing)

Dimensions

0.7" W × 4.8" H × 5.8" L

1.8 cm × 12.2 cm × 14.7 cm

Limited Warranty

10 years

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