Multitech MT9234ZBA-USB Manuel utilisateur

MultiModem®ZBA

MT9234ZBA-USB

User Guide

2 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide

MultiModem ZBA User Guide

MT934ZBA-USB

S000419, Revision H

Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied

warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization

of such revisions or changes. Check Multi-Tech’s website for current versions of our product documentation.

Record of Revisions

Revision

Date

Description

09/29/09

Updated FCC statement and EMC, Added information on when the power LED comes on. Added Thailand

approval.

09/01/2011

Removed references to product CD.

12/12/12

Updated RoHS and other regulatory statements.

12/16/13

Added UL translations.

04/21/15

Added Russian statement.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc.

Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade

names mentioned in this publication belong to their respective owners.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567;

5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589;

D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725;

D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764;

D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274;7082106;7082141;7092406 . Other patents pending.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A

Telephone (763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Contacting Multi-Tech Support

In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web portal

allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your most complex

questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more.

To create an account and submit a Support Case on the Portal, visit support.multitech.com

Online Web Portal support.multitech.com

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech products.

Visit our support area on the website for other support services.

Knowledge Base and Support Services www.multitech.com/en_US/SUPPORT

Technical Support

Business Hours: M-F, 9am to 5pm CST

Country

By Email

By Phone

Europe, Middle East, Africa:

support@multitech.co.uk

+(44) 118 959 7774

U.S., Canada, all others:

[email protected]

(800) 972-2439 or +763-717-5863

Warranty

To read the warranty statement for your product, please visit:

http://www.multitech.com/en_US/COMPANY/Policies/warranty/

Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide 3

Contents

Chapter 1 –Product Overview and Specifications..............................................................................................5

Features Overview .......................................................................................................................................................... 5

Universal Serial Bus (USB) ............................................................................................................................................... 5

Package Contents............................................................................................................................................................ 6

AT Commands Info.......................................................................................................................................................... 6

Technical Specifications .................................................................................................................................................. 6

Chapter 2 –Installing the Modem.....................................................................................................................7

Telecom Safety Warning ................................................................................................................................................. 7

Connecting the Modem to the Computer........................................................................................................................ 8

Installing the Modem Driver ........................................................................................................................................... 8

Windows Driver Installation Overview............................................................................................................................ 9

Configuring the Country Where Modem is Used ........................................................................................................... 23

Chapter 3 –Operating the Modem .................................................................................................................24

Front Panel.................................................................................................................................................................... 24

Connecting to the Internet ............................................................................................................................................ 24

Chapter 4 –Remotely Configuring Modems ....................................................................................................26

Remote Configuration Overview ................................................................................................................................... 26

Setting Up Modems for Remote Configuration ............................................................................................................. 26

Chapter 5 –Troubleshooting ..........................................................................................................................28

None of the Indicators Light.......................................................................................................................................... 28

Modem Does Not Respond to Commands..................................................................................................................... 28

Modem Dials But Cannot Connect................................................................................................................................. 28

Modem Disconnects While Online ................................................................................................................................ 29

Modem Cannot Connect When Answering.................................................................................................................... 30

Modem Doesn’t Work with Caller ID............................................................................................................................. 30

Fax and Data Software Can’t Run at the Same Time...................................................................................................... 30

Appendix A –Regulatory Information.............................................................................................................31

FCC Part 68 Telecom...................................................................................................................................................... 31

FCC Part 15.................................................................................................................................................................... 32

Canadian Limitations Notice ......................................................................................................................................... 32

EMC Requirements for Industry Canada........................................................................................................................ 33

International Modem Restrictions ................................................................................................................................ 33

EMC, Safety, and R&TTE Directive................................................................................................................................. 33

Thailand Approval......................................................................................................................................................... 34

Contents

4 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide

Russian Statement ........................................................................................................................................................ 34

South African Notice ..................................................................................................................................................... 34

Waste Electrical and Electronic Equipment ................................................................................................................... 35

Restriction of the Use of Hazardous Substances (RoHS) ................................................................................................ 36

Information on HS/TS Substances According to Chinese Standards............................................................................... 37

Information on HS/TS Substances According to Chinese Standards (in Chinese) ........................................................... 38

Appendix B –Installing with Linux ..................................................................................................................39

Installing the Modem on Computers Running the Linux 2.4 Kernel ............................................................................... 39

Installing the Modem on Computers Using the Linux 2.6 Kernel ................................................................................... 43

Installing the Modem on Computers Using the Linux 2.6.20 Kernel .............................................................................. 47

Appendix C –ASCII Conversion .......................................................................................................................49

ASCII Conversion Chart.................................................................................................................................................. 49

Index .............................................................................................................................................................50

Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide 5

Chapter 1 –Product Overview and Specifications

Congratulations on your purchase of the MultiModem ZBA-USB modem. Your MultiModem product data/fax

modem supports remote configuration and dial-up connections. It offers V.34/33.6K fax and Error Correction

Mode that reduces fax transmission time by more than half when compared to traditional fax modems. In

addition, they are globally approved for use in many countries around the world. This means one model can ship

virtually anywhere.

This manual helps you install, configure, test, and use your modem.

Check Multi-Tech’s website for current versions of product documentation.

Features Overview

Your modem includes the following features:

●V.92/56K download speeds and 48K upload speeds when connecting with V.92 servers

●V.44 compression improves data throughput rates

●Class 1.0 and Class 2.1 faxing at speeds to V.34/33.6K bps (Super G3)

●Error Correction Mode (ECM) provides fast and reliable fax transmissions

●Windows Plug-and-Play operation

●Linux compatible

●U.S. Caller ID reporting

●Remote configuration for centralized setup and control

●Globally approved models for use in many countries worldwide

●Small footprint and stackable design

●Self-resetting lightning protection

●Flash memory for easy updates

●USB cable included

●Two-year warranty

Universal Serial Bus (USB)

Universal Serial Bus (USB), defined by a consortium of industry leaders, permits connection of multiple low-speed

and medium speed computer peripheral devices such as telephones, modems, printers, keyboards, mice, and

scanners; all from a single personal computer port. The specification, based on an open architecture is quickly

becoming a standard feature in new desktop and notebook computers.

Chapter 1 –Product Overview and Specifications

6 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide

Package Contents

The MultiModem USB package contains:

●A MultiModem data/fax modem

●A set of four self-adhesive plastic feet

●One USB cable

●One modular telephone cable

AT Commands Info

The AT commands are published in a separate Reference Guide. Download this guide from the Multi-Tech website.

Technical Specifications

Your MultiModem ZBA-USB modem has the following specifications:

Trade Name

MultiModem® ZBA

Model Number

MT9234ZBA-USB

Server-to-Client Data Rates

V.90 speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities

and line conditions)

Client-to-Server Data Rates

Up to 50Kbps when accessing a V.92 server (actual speed depends on server capabilities and

line conditions); otherwise, the same as client-to client data lines.

Client-to-Client Data Rates

33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800,

2400, 1200, 0-300 bps

Fax Data Rates

33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800,

2400, 1200, 0-300 bps

Data Format

Serial, binary, asynchronous

Modem Compatibility

ITU-T V.92, V.90, V.34 enhanced, V.34, V.34bis, V.32, V.32bis, V.22; Bell 212A and 103; ITU-T

V.21, V.42, V.42bis, V.44

Fax Compatibility

ITU-T “Super” Group 3, Class 1.0, 2.0, 2.1, T.4, T.30, V.21, V.27ter, V.29, V.34, V.17; TIA/EIA

578 Class 1, 2, TR29.2

Error Correction

ITU-T V.42

Data Compression

ITU-T V.44 (4:1 throughput), V.42bis (4:1 throughput), MNP 5 (2:1 throughput)

Flow Control

XON/XOFF (software), RTS/CTS (hardware)

Intelligent Features

Plug and play; fully AT command compatible; autodial, redial, repeat dial; pulse or tone dial;

dial pauses; auto answer; caller ID; EIA extended automode; adaptive line probing; automatic

symbol and carrier frequency during start-up, retrain, and rate renegotiation; DTMF detection;

call status display, auto-parity and data rate selections; keyboard-controlled modem options;

non-volatile memory; on-screen displays for modem option parameters; command lines of up

to 40 characters each; remote configuration

Command Buffer

40 characters

Transmit Level

-12dBm (Euro/NAM) –varies by country/region setting

Lightning Protection

FCC Part 68 A/B surge

Frequency Stability

±0.01%

Receiver Sensitivity

-43 dBm under worst-case conditions

AGC Dynamic Range

43 dB

Connectors

USB connector; two RJ-11 phone jacks

Cables

One RJ11 phone cable

One USB cable

Note: Any cables connected to the computer should be shielded to reduce interference.

Diagnostics

Power-on self test, local analog loop, local digital loop, remote digital loop.

Environmental

Temperature range -40°–50°C (-32°–120°F); humidity range 20–90% (non-condensing)

Dimensions

10.9 cm wide x 14.5 cm long x 2.5 cm high (4.3” x 5.7” x 1.10”)

Weight

227 g (8 oz)

Limited Warranty

2 year

Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide 7

Chapter 2 –Installing the Modem

This chapter describes how to set up MultiModem ZBA-USB modems.

Telecom Safety Warning

Before servicing, disconnect this product from its power source and telephone network. Also:

●Never install telephone wiring during a lightning storm.

●Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

●Use this product with UL and cUL listed computers only.

●Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the

network interface.

●Use caution when installing or modifying telephone lines.

●Avoid using a telephone during an electrical storm. There may be a remote risk of electrical shock from

lightning.

●Do not use a telephone in the vicinity of a gas leak.

CAUTION: To reduce the risk of fire, use only 26 AWG or larger UL Listed or CSA Certified telecommunication

line cord.

Avertissements de sécurité télécom

Avant de l'entretien, débrancher ce produit de son réseau d'alimentation et de téléphone. également:

●Ne jamais installer du câblage téléphonique pendant un orage électrique.

●Ne jamais installer de prises téléphoniques à des endroits mouillés à moins que la prise ne soit conçue pour

de tels emplacements.

●Utilisez ce produit avec UL et cUL ordinateurs répertoriés seulement.

●Ne jamais toucher fils ou des bornes téléphoniques non isolés à moins que la ligne téléphonique n'ait été

déconnectée au niveau de l'interface réseau.

●Faire preuve de prudence au moment d'installer ou de modifier des lignes téléphoniques.

●Éviter d'utiliser le téléphone pendant un orage électrique. Il peut y avoir un risque de choc électrique causé

par la foudre.

●N'utilisez pas un téléphone à proximité d'une fuite de gaz.

ATTENTION: Pour réduire les risques d’incendie, utiliser uniquement des conducteurs de télécommunications 26 AWG au

de section supérleure.

Chapter 2 –Installing the Modem

8 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide

Connecting the Modem to the Computer

Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and,

optionally, to your telephone.

Connecting the USB Cable

Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port

connector on your computer.

Connecting the Phone Line

Plug one end of the phone cable into the modem’s LINE jack and the other end into a phone line wall jack.

Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack or the

line cable into the PHONE jack.

Note: The Federal Communications Commission (FCC), and Industry Canada impose certain restrictions on

equipment connected to public telephone systems. See Appendix A for more information.

Connecting a Telephone

For voice-only calls, you can optionally plug a telephone into the modem’s PHONE jack.

Installing the Modem Driver

Installation Overview

Compatibility: This MultiModem is compatible with Windows Operating Systems Vista/XP/2003/2008 and Linux.

Windows Drivers: The MultiModem product driver must be installed in your computer’s program directory. You

can download the Windows drivers from the Multi-Tech website. A complete set of drivers for each operating

system is organized into Vista and XP with either 32-bit or 64-bit processor. Most users select either the 32-bit

Vista or 32-bit XP drivers (Windows 2003 also use the XP drivers). Server users can select either 32-bit or 64-bit

depending on their application. For server users to determine whether they have a 32-bit or 64-bit operating

system, go to Start I All Programs I Accessories I System Tools I Computer and click on the System Properties

button. Under System you see System Type: 64-bit Operating System.

Linux Drivers: You can also use the Multi-Tech website to download Linux Operating System drivers. Refer to the

Readme file (also in the Linux directory) for the correct driver file and installation guide for your

distribution/version of Linux.

Chapter 2 –Installing the Modem

Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide 9

Windows Driver Installation Overview

This section describes how two install wizards guide you through the software Installation.

●The first wizard installs the TUSB3410 Serial Port.

●The second wizard installs the modem driver.

Installing the Modem Driver in Windows Vista

Before You Begin

1. Ensure you have downloaded the modem driver from the Multi-Tech website.

2. Power up your computer.

3. If you have not already done so, connect the modem’s USB cable to a USB port on the computer and connect

the phone line between the modem and a telephone wall jack.

4. Windows detects that the new modem is present.

Installing the Driver for the TUSB3410 Serial Port

1. The Found New Hardware wizard panel appears, indicating that Windows needs to install driver software for

your TUSB3410 Serial Port.

Click on Locate and install driver software (recommended). Windows guides you through the process of

installing driver software for your device.

2. The next pane appears. Select I don’t have the disc. Show me other options. Windows may prompt you to

search online, but this is not necessary.

Chapter 2 –Installing the Modem

10 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide

3. In the next pane, click Browse my computer for driver software (advanced).

4. At the Browse for driver software on your computer wizard, click Browse.

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