Multitech MultiModem ZBA MT9234ZBA Manuel utilisateur

MultiModem®ZBA

MT9234ZBA-Series

MT9234ZBA

MT9234ZBA-V

User Guide

2 Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D)

MultiModem ZBA User Guide

Models: MT9234ZBA, MT9234ZBA-V

PN S000387D, Version D

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech

Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims

any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves

the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech

Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current

versions of our product documentation.

Revisions

Revision Level Date Description

A 10/08/07 Initial release.

05/04/09 Added a link to the Multi-Tech Web site for warranty information.

B09/24/09 Update FCC statement, remove fax branding, and update EMC. Added Thailand and

Japan approvals.

C 05/18/10 Updated with Windows Installer program. Add REACH, RoHS, Brazil statements.

D 11/30/10 Updated Appendix E.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Microsoft, Windows 2000, 2003, XP, Vista and Windows 7 are registered trademarks or trademarks of Microsoft Corporation in

the United States and/or other countries.

Patents

This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560;

5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257;

5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395;

5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D353, 598; 5,355,365; 5,309,562; 5,301,274;

7082106;7082141;7092406. Other Patents Pending.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Internet Address: http://www.multitech.com

Contacting Multi-Tech Support

In order to better serve our customers, manage support requests and shorten resolution times, we have created the online

web portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers

to your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and

much more.

To create an account and submit a Support Case on the Portal, visit support.multitech.com

Online Web Portal support.multitech.com

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-

Tech products. Visit our support area on the website for other support services.

Knowledge Base and Support Services www.multitech.com/support.go

Technical Support

Business Hours: M-F, 9am to 5pm CST

Country By Email By Phone

Europe, Middle East, Africa: [email protected] +(44) 118 959 7774

U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863

Warranty

To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go

Table of Contents

Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D) 3

Contents

Chapter 1 – Introduction......................................................................................................................................... 4

Features .............................................................................................................................................................. 4

AT Commands Information ................................................................................................................................. 4

Technical Specifications...................................................................................................................................... 5

Chapter 2 – Installation........................................................................................................................................... 6

Safety Warnings.................................................................................................................................................. 6

Step 1: Change the Internal Jumpers ................................................................................................................. 6

Opening the Modem ..................................................................................................................................... 6

Location of the Jumpers ............................................................................................................................... 7

Changing the Dial-Up/Leased-Line Jumper ................................................................................................. 7

Changing the Voice Jumper ......................................................................................................................... 7

Step 2: Connect the Modem to Your PC............................................................................................................. 8

Connect the Modem to Your PC................................................................................................................... 8

Connect the Modem to the Telephone Line ................................................................................................. 8

Connect the Two-Wire Leased Line (Leased Line Only) ............................................................................. 8

Connect the Modem to a Phone (Optional).................................................................................................. 8

Connect a Microphone (Voice Option) ......................................................................................................... 8

Connect Speakers (Voice Option)................................................................................................................ 9

Connect the Modem to the AC Power Outlet ............................................................................................... 9

Power-On Test.............................................................................................................................................. 9

Step 3: Install the Modem Driver......................................................................................................................... 9

Windows Installer.......................................................................................................................................... 9

Step 4: Configure the Modem for Your Country or Region............................................................................... 11

Using the Global Wizard to Configure Your Modem .................................................................................. 11

Using AT Commands to Configure Your Modem ....................................................................................... 11

Chapter 3 – Operation........................................................................................................................................... 12

About the Front Panel ....................................................................................................................................... 12

Leased-Line Operation...................................................................................................................................... 12

Setup .......................................................................................................................................................... 12

Connecting to the Internet................................................................................................................................. 12

Chapter 4–Remote Configuration........................................................................................................................ 13

Changing the Setup Password ................................................................................................................... 13

Changing the Remote Escape Character................................................................................................... 13

Chapter 5 – Callback Security.............................................................................................................................. 14

Changing the Setup Password ......................................................................................................................... 14

Turning Callback Security On and Off .............................................................................................................. 14

Setting Callback Security Message Parity ........................................................................................................ 15

Assigning Callback Passwords and Phone Numbers....................................................................................... 15

Calling Procedures............................................................................................................................................ 16

Password-Only Callback ............................................................................................................................ 16

Number-Entry Callback .............................................................................................................................. 16

Extension-Entry Callback ........................................................................................................................... 17

Direct Connection ....................................................................................................................................... 17

Callback Security Commands .................................................................................................................... 18

Chapter 6 – Troubleshooting................................................................................................................................ 19

Appendix A – Upgrading the Modem’s Firmware .............................................................................................. 23

Appendix B – Regulatory Compliance ................................................................................................................ 25

Appendix C – Environmental Information........................................................................................................... 29

Appendix D – Installing a Modem under Linux .................................................................................................. 32

Appendix E – Using Out of Band Management.................................................................................................. 33

Index ....................................................................................................................................................................... 35

Chapter 1 – Introduction

4 Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D)

Chapter 1 – Introduction

Congratulations on your purchase of the MultiModem ZBA modem. You have acquired one of the finest intelligent

voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. The

MT9234ZBA-Series is available with and without the voice feature. The MT9234ZBA global product is approved in 40+

countries. The MT9234ZBA with the voice feature supports voice mail and a full-duplex speakerphone. This allows you and

the caller to speak and listen at the same time.

This user guide will help you to install, configure, test and use your modem.

Check Multi-Tech’s web site for current versions of our product documentation.

Features

Increased Upload Speeds. With the V.92 MultiModem ZBA business modem, you can achieve an upload speed of 48K bps

(30% increase over V.90 modems). This higher upstream speed reduces data transfer time for large e-mails with attachments

and for ftp site uploads, as well as improves operation for interactive applications.

V.44 Compression. V.44 compression enables data throughput rates of higher than 300K bps - much faster than V.42bis data

compression rates of 150 - 200K bps. For users, it means that your Web browsing will be much faster.

Enhanced Fax Features. The MultiModem ZBA business modem supports V.34 fax and Error Correction Mode providing

significant performance and reliability enhancements over previous fax standards. V.34 sends and receives faxes at 33.6K,

more than double the speed of the V.17/14.4K fax standard. Error Correction Mode adds reliability while increasing

performance of fax transmissions. Together these enhancements increase the performance of the modem to levels previously

only found in more expensive dedicated fax boards and machines.

Remote Configuration. Whether you provide connectivity for a sales office just miles away or for multiple office across the

world, the MultiModem ZBA lets you take care of the configuration from a central site.

Callback Security. The MultiModem ZBA provides password protection and helps reduce long distance charges for remote

offices and users requiring access to the central site LAN. This modem supports 30 passwords and three configuration

options. With the "fixed" callback option, the central site modem stores a password and the remote user's phone number.

Once the remote site enters their password, the central site's modem calls back using the number stored in its database. The

"variable" option lets users, such as road warriors, enter their fixed password and a call back number each time they call. The

"pass through" option is used to provide the security of password protection, while bypassing the call back process.

Global Approvals. With the globally approved MultiModem ZBA business modem, you need just one modem for worldwide

use. This model has approvals in many countries so you can ship one SKU (stock unit) virtually anywhere in the world.

Localization kits are available for country-specific power cords, phone cords and telco adapters. Go to

www.multitech.com/globalmodem for details.

AT Commands Information

The AT Commands, S-Registers, and Result Codes for the MT9234ZBA-Series Modems are published in a separate

Reference Guide. This guide is included on the MT9234ZBA-Series product CD. You can open the guide from the CD or you

download the guide to your hard drive and then open it.

Chapter 1 – Introduction

Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D) 5

Technical Specifications

The MT9234ZBA-Series modem meets the following specifications:

Trade Name MultiModem®ZBA

Model Number MT9234ZBA or MT9234ZBAV

Server-to-Client 56K speeds when accessing a V.90 or V.92 server

Client-to-Server Up to 48Kbps when accessing a V.92 server

Client-to-Client 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800 bps,

Data Rates 14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Data Rates 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800

Voice Compatibility TIA/EIA IS-101 (Voice Option only)

Data Format Serial, binary, asynchronous

Modem Compatibility ITU-T V.92, V.90, V.34 enhanced, V.34, V.32bis, V.32, V.22bis, V.22; Bell 212A and

103/113; ITU-T V.21 & V.23; V.42, V.42bis, V.44.

Fax Compatibility ITU-T “Super” Group 3; Class 1.0, 2.0, 2.1; T.4; T.30; V.21; V.27ter; V.29; V.34; V.17; and

TIA/EIA Class 1, 2; TR29.2

Video Compatibility ITU-T V.80 for H.324 video conferencing

Error Correction ITU-T V.42

Data Compression ITU-T V.44 (6:1 throughput)

Speed Conversion Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400, 57,600,

115,200, and 230,400 bps

Mode of Operation Fax online modes; full duplex over dial-up lines

Flow Control XON/XOFF (software), RTS/CTS (hardware)

Intelligent Features Plug and play; fully AT command compatible; dialing options, autoanswer; adaptive

answer; EIA extended automode; adaptive line probing; automatic symbol and carrier

frequency during start-up, retrain, and rate renegotiation; DTMF detection; call status

display, auto-parity and data rate selections; keyboard-controlled modem options; non-

volatile memory; remote configuration; DTR dialing; callback security; A-law support in

56K modes; 11-bit support; real-time fax compression conversion; U.S. Caller ID

reporting; quick-connect startup (V.92).

Command Buffer 40 characters

Transmit Level -12 dBm (Eruo/NAM) – varies by country/region setting

Frequency Stability ±0.01%

Receiver Sensitivity -43 dBm under worst-case conditions

AGC Dynamic Range 43 dB

Interface TIA/EIA RS-232C/ITU-T V.24/V.28

Connectors DB25F RS-232C connector; 2 RJ-11 telephone jacks; power jack

Cables Country-specific telephone; power cables; serial cable.

Note: Any cables connected to the computer should be shielded to reduce interference.

Diagnostics Power-on self test, local analog loop, local digital loop, remote digital loop.

Indicators LEDs for Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal Ready, Power.

Speaker Internal speaker for call progress monitoring.

Operating

Temperature

0°– 50° C (32°–120° F) ambient under closed conditions;

humidity range 20–90% (non-condensing)

Power Requirements Global modems: 100–240 VAC, 50/60 Hz universal power supply

Power Consumption 9 VDC, 300 mA maximum

Approvals CE Mark

EMC: FCC Part 15 Class B, EN55024, EN55022 Class B, ICES-003 Class B

Safety: UL/cUL 60950-1, IEC 60950-1, AS/NZS 60950

Telecom: 47CFR Part 68, CS03, TBR21, other countries also included

Dimensions 10.8 cm wide x 14.8 cm long x 2.9 cm high (4.25"x 5.8"x 1.15")

Weight 224 g (8 oz)

Limited Warranty 2 years

Chapter 2 – Installation

6 Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D)

Chapter 2 – Installation

This chapter shows you step-by-step how to set up your Multi-Tech MT9234ZBA modem.

Safety Warnings

•Use this product only with UL- and CUL-listed computers (U.S.A. and Canada)

•To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.

•Never install telephone wiring during a lightning storm.

•Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.

•Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the

network interface.

•Use caution when installing or modifying telephone lines.

•Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.

•Do not use a telephone in the vicinity of a gas leak.

•This product must be disconnected from the telephone network interface when servicing.

Step 1: Change the Internal Jumpers

This step is required only if:

•You intend to use the modem on a leased line.

•You intend to add a monophonic external speaker to your modem with the voice option. No changes are needed for

stereo.

This will require you to open the modem and move one or more jumpers on the modem’s printed circuit board.

Warning: The following procedure must be performed by authorized service personnel.

Caution: The circuit board can be harmed by static electricity. Before you open the case, touch a grounded object, such as

the metal chassis of your computer, to discharge any static electricity in your body, then touch the metal shell of the modem’s

RS-232 connector to ensure that there is no voltage difference between you and the modem.

Opening the Modem

1. If the modem is connected, turn it off and remove all connecting cables (including the power and line cables).

2. Turn the modem upside down.

3. On the bottom of the modem are two screws, which hold the case together. Remove both screws and set them aside.

4. Turn the modem right side up.

5. Before touching anything inside the modem case, discharge any static in your body by touching a piece of grounded

metal such as the computer chassis. Electrostatic discharge (ESD) is the release of stored static electricity that can

damage electrical circuitry or components. Static electricity is often stored in your body, and discharged when you

come in contact with an object of a different potential.

6. Perform the procedure below described in this section only at an ESD workstation using an antistatic wrist strap. If

such a station is not available, you can provide some ESD protection by wearing an antistatic wrist strap and

attaching it to a metal ground screw (lug).

7. Remove the top part of the modem case.

8. To close the modem, reverse Steps 1–5.

Chapter 2 – Installation

Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D) 7

Location of the Jumpers

Note: The Speaker Mode Jumper is for a Modem with the Voice Option

Changing the Dial-Up/Leased-Line Jumper

As shipped from the factory, your modem is configured for normal dial-up operation. That is, the modem must dial a

phone number to connect to another modem. To use the modem on a leased line, you must change jumper J2 to select

leased line operation, and J3 to select whether it will be the originating or the answering modem. If dial-up operation is

selected, J3 has no effect.

See Chapter 3 for additional leased line information.

•The factory default is the answer position. This makes the modem the answering modem on the leased line.

•To use the modem on a leased line, move the J2 jumper plug from the default dial-up position to the leased line

position.

•To make the modem the originating modem on the leased line, move the J3 jumper plug to the originate

position.

Changing the Voice Jumper

The speaker jumper is next to the external speaker jack.

•The factory default position of the voice jumper is set for a stereo speaker or sound card. A jumper plug covers

both pins of the jumper.

•To use the modem with a monophonic external speaker, remove the jumper plug from the jumper pins. You can

store it by placing it on one jumper pin.

Chapter 2 – Installation

8 Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D)

Step 2: Connect the Modem to Your PC

Turn off your computer. Place the modem in a convenient location, and then connect it to your computer’s serial port, the

telephone line or leased line, AC power, and, optionally, your telephone.

Connections - No Voice Connections With Voice

Connect the Modem to Your PC

Plug one end of the serial cable into the RS232 connector on the modem and the other end into a serial port connector

on your computer, such as COM1 or COM2.

Connect the Modem to the Telephone Line

Plug one end of the modular telephone cable into the modem’s LINE jack and the other end into a standard phone wall

jack.

Important: The LINE jack is not interchangeable with the PHONE jack. Do not plug the telephone into the LINE jack or

the line cable into the PHONE jack.

Note: Regulatory agencies may impose certain restrictions on equipment connected to public telephone systems. For

more information, see Appendix B.

Connect the Two-Wire Leased Line (Leased Line Only)

Plug one end of a two-wire telephone cable into the modem’s LINE jack and the other end to a two-wire leased line wall

jack or terminals.

Note: Before you can use the modem on a leased line, you must first change the internal jumpers. See “Step 2: Change

the Internal Jumpers.”

Connect the Modem to a Phone (Optional)

If you want to connect a phone to same line as the modem, plug it into the modem’s PHONE jack.

Important: The PHONE jack is not interchangeable with the LINE jack. Do not plug the telephone into the LINE jack or

the line cable into the PHONE jack.

Connect a Microphone (Voice Option)

For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side of the

modem. The microphone should have a stereo 1/8-inch mini plug. Do not use a monophonic microphone.

Chapter 2 – Installation

Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D) 9

Connect Speakers (Voice Option)

For speakerphone or voice mail applications, use a 1/8-inch plug male-to-male stereo patch cord to connect the SPKR

jack on the side of the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack,

use its MIC jack. The stereo male-to-male patch cord can be purchased at a local PC retail store.

If you do not have a sound card, you can plug an unamplified speaker directly into the SPKR jack.

Connect the Modem to the AC Power Outlet

The power switch is located on the right side of the modem. Make sure it is set to OFF.

Attach the appropriate interchangeable blade module to the power supply module. Connect the power lead from the

power supply module into the PWR jack on the modem. Now, plug the power supply module into your power source.

Note: Use only the power supply supplied with the modem. Use of any other power supply voids the warranty and can

damage the modem.

Power-On Test

Test the modem by turning it on. When you turn it on, the modem performs a diagnostic self-test, after which the 56

indicator should light. If this does not happen, check that the power switch is on, the power supply is solidly connected,

and the AC outlet is live. If these measures do not work, refer to Chapter 6, “Troubleshooting”.

Step 3: Install the Modem Driver

If you use Windows 2000 or above, you must install the modem driver. The modem driver tells Windows how to control the

modem. If you use a Linux operating system, please refer Appendix D. If you use another operating system, please refer to its

documentation for modem installation information.

Windows Installer

Your product CD contains an installer program for current Windows operating systems (Windows XP and newer only) that

should be used before connecting your modem.

1. Insert the product CD into a compatible drive. Do not install your modem yet.

2. Click on the Preinstall Windows Drivers button from the main splash screen of the CD.

3. Click the button that matches your operating system [32-bit or 64-bit]. You can see what type of system you are using

from the Control Panel | System screen.

a. Windows may pop-up a User Account Control window. Select the YES button to continue with the driver

installation.

Chapter 2 – Installation

10 Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387D)

4. Click on the next button to start the driver pre-installation.

5. You will be prompted confirm the installation of the driver. Click the Install button to continue.

6. There will be a transitory screen, then the process will complete. Click on the Finish button.

7. Connect your modem to an available serial port.

8. Your driver installation is complete. You can now reboot your computer and Windows should detect the modem and

install it.

a. Older versions of Windows may start the installation wizard – if this happens, please refer to the install

section that applies to your specific version of windows.

b. Some configurations will require that the power be cycled on the modem before it will communicate through

the COM port. If you are unable to access the modem after installation, turn the modem power off and then

on again and it should communicate correctly.

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