Warranty information:
Merkava stands behind its products. All our transporters benefit from a 2
year
limited
warranty.
The COMPANY warrants that the frame
will
be
free
from
defects
in
the materials
and
workmanship
for
a period
of2
years.
The
COMPANY warrants that the motor and battery pack will
be
free
from
defects
in
the
materials
and
workmanship
for
a period
of
1 year*.
The
COMPANY warrants that the electrical components including the controller and
charger will
be
free from defects
in
the
materials
and
workmanship
for
a period
of
6 months.
Before shipping,
we
conduct spot checks
on
our transporters
to
validate overall quality
and
condition
of
electrical components including motor
and
battery
pack.
These checked units
have
their battery tested and fully charged before shipping.
The lithium ion technology
we
use
is
intended
to
last
for
several years while being charged
and
discharged many times. However, the battery's life span will depend
on
your care
of
the battery.
If
the PRODUCT proves defective
AND
a claim
is
filled during the warranty period, the
COMP
ANY
at its option, will:
Repair the PRODUCT by means
of
telephone support, email support, or
by
providing the
necessary parts at
no
charge.
Warranty claims must
be
filed with Merkava
by
*Warranty on battery will
be
limited
to
6 months
if
it
is
determined that our guidelines
for
proper
battery care have not been followed.
The following are not covered by the warranty:
• Wear and tear on frame, grip tape, levers, tubes, tires, brake discs, brake pads, cables,
seats, plastic fairings and any other component which wears out naturally during usage.
• Minor scratches and stress marks that may occur during shipping and handling.
• Water damage caused by exposing sensitive electrical parts
to
water such
as
washing
transporter with hose or pressure washer.
• Accidents, misuse, abuse, human errors or lack
of
maintenance.
• Acts-of-god such
as
fire, flood, earthquake, freezing, etc
