Warranty information:
Merkava stands behind its products. All our transporters benefit from a 2 year limited
warranty.
The COMPANY warrants that the frame will be free from defects in the materials and
workmanship for a period
of
2 years.
The COMPANY warrants that the motor and battery pack will be free from defects in the
materials and workmanship for a period
of
I year•.
The COMPANY warrants that the electrical components including the controller, digital
display and charger will be free from defects in the materials and workmanship for a period
of
6 months.
Before shipping, we conduct spot checks on our transporters to validate overall quality and
condition
of
electrical components including motor and battery pack. These checked units have
their battery tested and fully charged before shipping.
The lithium ion technology we use is intended to last for several years while being charged and
discharged
many
times. However, the battery's life span will depend on your care
of
the battery.
If the PRODUCT proves defective AND a claim is filled during the warranty period, the
COMPANY
at its option, will:
Repair the PRODUCT
by
means
of
telephone support, email support,
or
by
providing the
necessary parts
at
no charge.
Warranty claims must be filed with Merkava by email: info@merka
va
.
ca
•warranty
on
battery will be limited to 6 months
if
it is detennined that
our
guidelines for proper
battery care have
not
been followed.
The following are not covered by the warranty:
• Wear and tear
on
frame, grip tape, levers, tubes, tires, brake discs, brake pads, cables,
seats, plastic fairings and any other component which wears out naturally during usage.
• Minor scratches and stress marks that may occur during shipping and handling.
• Water damage caused
by
exposing sensitive electrical. parts to water such as washing
transporter with hose
or
pressure washer.
• Accidents, misuse, abuse, human errors
or
lack
of
maintenance.
• Acts-of-god such as fire, flood, earthquake, freezing, etc
