Warranty information:
tlcrkala slandr hrhind its products. All our trnnsportcrs bencfit from a 2 Jcar limitcd
\\ t riino.
The COMPANY rvarra.rts that the frame will be Iiee from defecrs in the materials ard
workmanship for a period of2 years.
The COMPANY wanants that the motor and battery pack will be free fiom defects in the
matedals and workmanship for a period of 1 year*.
-l'he COMPANY waranls that the electrical componeots including the controller and
charger will be free fiom defects in the matedals and workmanship for a period of6 months.
Before shipping, we conduct spot checks on our tr.utsponeE b validate overall quality and
condition ofelectrical components including motor and battery pack. These checked uits have
lheir baftery lested ,rd firlly charged before shipping.
The lithium ion technology we use is intended to last for several years while being charged a.nd
discharged many times. However, the battery's life span will depend on your care ofthe baftery.
Ifthe PRODUCT proves defective AND a claim is filled duing the waranty period. the
COMPANY at its optior! will:
Repair the PRODUCT by meaN oftelephone support, email support, or by providing the
necessary parts at no charge.
Warranty claims must be filed with Merkava by email: info@merkava-ca
tvarranty on baftery will be limited to 6 months if it is determioed thal our guidelines for proper
baftery care have llot been followed.
The following are nol covered by thc warraDty:
. Wear and tear on frame, gdp tape, levers, tubes, tires, brake discs, brake pads, cables,
seats, plastic fairings and any other component which wea$ out naturally du ng usage.
. Minor scratches and stress marks that may occur during shipping and handling.
. Water damage caused by exposing sensitive electrical parts to water such as washing
transporter with hose or pressure washer.
. Accidents, misuse, abusg human e.rors or lack ofmaintenance.
. Acts-of-god such as fire, flood, ea hquake, lieezing, etc
