Warranty information:
Merkava stands behind its products. All
our
transporters benefit from a 2 year limited
warranty.
The
COMP
ANY
warrants that the frame will be free from defects in the materials and
workmanship for a period
of
2 years.
The
COMP
ANY
warrants that the motor and battery pack will be free from defects in the
materials and workmanship for a period
of
1 year*.
The
COMP
ANY
warrants that the electrical components including the controller and
charger
will be free from defects in the materials and workmanship for a period
of
6 months.
Before shipping,
we
conduct spot checks on our transporters to validate overall quality and
condition
of
electrical components including motor and battery pack. These checked units have
their battery tested and fully charged before shipping.
The
lithium ion technology we use is intended to last for several years while being charged and
discharged many times. However, the battery's life span will depend on your care
of
the battery.
If
the
PRODUCT
proves defective AND a claim is filled during the warranty period, the
COMP
ANY
at its option, will:
Repair the
PRODUCT
by
means
of
telephone support, email support,
or
by
providing the
necessary parts at no charge.
Warranty claims
must
*Warranty
on
battery will be limited to 6 months
if
it is determined that our guidelines for proper
battery care have not been followed.
The
following are
not
covered
by
the warranty:
• .Wear and tear
on
frame, grip tape, levers, tubes, tires, brake discs, brake pads, cables,
seats, plastic fairings and any other component which wears out naturally during usage.
• Minor scratches and stress marks that may occur during shipping and handling.
• Water damage caused
by
exposing sensitive electrical parts to water such as washing
transporter with hose
or
pressure washer.
• Accidents, misuse, abuse, human errors
or
lack
of
maintenance.
• Acts-of-god such as fire, flood, earthquake, freezing, etc
