VeriFone HICAPS VX820 Manuel utilisateur

Verifone

User Guide.

VX 820

VX 680.

Table of contents.

Terminal layout 3

Acceptable Cards 4

General Information 5

Purchase transactions 6

Purchase transactions – Restaurants only. 7

Pre-authorisation 9

Processing a void transaction 10

Processing a refund 11

Reprinting receipts 12

Merchant settlement processing 12

Printing sub-totals 13

Multi-merchant functions 13

GoPos (Mobile EFTPOS) 14

Replacing printer paper 15

Chip card errors and magnetic stripe processing 16

EFTPOS merchant offline transaction processing 17

Fraud prevention for merchants 23

Transaction response codes 25

Contact 28

Notes 28

Terminal layout.

Touch screen with

active soft keys

Integrated contactless

reader interface

Magnetic stripe

swipe reader

Chip card dip reader

Cancel key Enter key

Clear key

Accepted cards.

Your Bendigo and Adelaide Bank merchant facility enables you to accept Visa cards and

MasterCard cards issued by any bank either in Australia or overseas.

Your facility may also have been conﬁgured to accept charge cards such as AMEX, JCB or

Diners club cards.

These are examples of symbols which should be accepted. The symbol may appear on

the face or reverse side of the presented cards.

General Information.

Information on all aspects of your Bendigo and Adelaide Bank merchant facility may be

obtained from your nearest branch or from Bendigo Bank Merchant Operations on 1300

132 741, option 2.

Please immediately notify the bank upon any of the following changes:

• Additionaloutletsopen

• Tradingnameand/oraddress

• Ownership

• Bank/branchdetails

• Telephonenumber

• Closureofbusinessoroutlet

Merchant Statement

Bendigo and Adelaide Bank provides a “merchant statement of account” for all active

merchant outlets at each month end. The statement lists details of all transactions

processed during the month. It also highlights any fees, errors or adjustments made

during the period to assist reconciliation with your bank statement.

Point of sale and promotional assistance

Bendigo and Adelaide Bank is committed to assisting its merchants in increasing their

sales through the optimum use of Visa and MasterCard credit cards or charge cards

that are accepted through your facility. This assistance is available on request from

Merchant Operations or your local branch.

Purchase transactions.

1. Touch the screen to activate or press the Enter key.

2. Enter the amount, then press Enter.

3. The terminal will prompt for cash out amount. If cash out is required enter in

the amount, then press Enter. If cash out is not required simply press Enter.

NOTE: Cash out is not available on ‘Contactless’ or ‘Credit’ transactions.

See page 5 for purchase transactions with tipping enabled.

4. The terminal will prompt to present a card.

a) For chip cards with contactless technology (MasterCard®, Visa®or EFTPOS)

i Have the customer present the card over the screen until the four indicator

lights illuminate green (2–3 seconds).

ii The transaction will default to a 'Credit' selection.

Some transactions may require a PIN or that the

customer inserts their card – follow the prompts on

the terminal screen to authorise the transaction.

b) For chip cards without contactless technology

or cards with a magnetic stripe only

i Insert the chip card into the terminal as far as it will

go and leave it there. For magnetic stripe only cards,

swipe the card down the side of the terminal.

ii The terminal will prompt to select the account type. Select this by pressing

the Cheque, Savings or Credit button on the screen.

iii The terminal will prompt for a PIN. Have the cardholder enter their PIN, and

press Enter. (If the customer's card does not have a PIN the terminal will

prompt for a signature to authorise the transaction.)

5. The terminal will then process the transaction and print the merchant’s copy

of the receipt. If a signature was used to authorise the transaction, check the

cardholder’s signature against the card and select Yes if accepted. Failure to accept

the cardholder's signature within 30 seconds will result in the transaction being

approved.

6. To print a cardholder copy, select Yes on the screen.

Purchase transactions – Restaurants only.

Tipping must be approved by the Bank prior to having the functionality enabled.

1. Touch the screen to activate or press the Enter key.

2. Enter the amount, then press Enter.

3. The terminal will prompt for cash out amount. If cash out is required enter in the

amount, then press Enter. If cash out is not required simply press Enter.

NOTE: Cash out is not available on ‘Contactless’ or ‘Credit’ transactions.

4. Enter the Server ID, then press Enter. (Server IDs 1 - 9 are available by default.

Please contact the Help Desk for additional Server IDs.)

5. The terminal will ask to add a tip, or press enter to continue with no tip.

6. If Yes, add tip amount and press enter.

7. Conﬁrm that the new transaction value is correct, then select Yes or No to go

back.

8. The terminal will prompt to present a card.

Refer to Page 4. Purchase Transactions for completion of purchase.

The following procedure can only be used on credit and charge cards where a

customer's card does not have a PIN and the customer has signed to authorise the

transaction. The customer has the option to include a tip on the receipt at the end of

the purchase.

Once a transaction has been tip adjusted the transaction cannot be adjusted in any

way.

1. Press the three dots on the screen to scroll through the menu options until Tip

Adjustment is displayed.

2. Select Tip Adjustment from the menu on the screen.

3. Enter the tip password, then press Enter.

4. Enter the Server ID, then press Enter.

5. EntertheSTAN/INVnumberfromthemerchantreceiptonwhichthecardholder

has written the tip value, then press Enter.

6. Check the transaction details and if correct select Yes.

7. Enter the tip amount, then press Enter.

8. Check that the new transaction value is correct, then select Yes.

9. The terminal will print a receipt detailing the transaction and tip values and will

display Approved.

10. The terminal will prompt if you want to print the cardholder copy, select Yes or

No.

Pre-authorisation.

Check In

Pre-authorisation transactions are only available to merchants within speciﬁc Merchant

Category Codes and must be approved by the Bank prior to having the functionality

enabled. The following procedures outlines the steps to be taken when carrying out a

pre-authorisation on a credit or charge card.

Important

A pre-authorisation does not mean that an actual purchase transaction has been

processed on the card. It is simply a way of checking that the card being presented can

sustain the expected amount. This way it is known in advance that the cardholder has

enough credit available to be able to purchase the goods or services. The funds will be

placed on hold for a period of 3 to 9 days, depending on each cardholder’s issuing bank.

The terminal will store the pre-authorisation record for seven days to allow completion of

the pre-authorisation process. After this period, either a new pre-authorisation or a new

purchase transaction must be processed.

When performing a pre-authorisation completion, the ﬁnal value must be within 15% of

the original amount. If the value to be processed exceeds this margin, a new purchase

transaction must be processed. If this occurs, it is best practice to contact the

cardholder’s issuing bank to notify them that the original pre-authorisation amount is not

longer required to be held

Pre-authorisation

1. Press the three dots on the screen to scroll through the menu options.

2. Select Pre-Authorisation from the menu on the screen.

3. Type in the transaction amount then press Enter.

4. Swipe or insert the card, or enter the card number - follow the prompts on the

screen to authorise the transaction.

5. The terminal will prompt for a PIN. Have the cardholder enter their PIN, and press

Enter. (If the customer's card does not have a PIN the terminal will prompt for a

signature to authorise the transaction.)

6. The terminal will process the transactions and print the merchant copy of the

receipt. If the cardholder has chosen to sign for the transaction, check the

cardholder's signature against the card and select Yes if accepted. Failure to

accept the cardholder's signature within 30 seconds will result in the transaction

being approved.

7. The terminal will prompt if you want to print the cardholder copy. Press Yes or No.

Completion

1. Press the three dots to scroll through the menu options.

2. Select completion from the menu on the screen.

3. Select one of the options to locate the original transaction.

4. Check the transaction details and if correct press OK.

5. Enter the amount.

6. You will be promoted with 'approved with signature' screen.

7. Press OK to return to the purchase screen.

Cancellation

1. Press the three dots to scroll through the menu options.

2. Select Pre-Authorisation Cancellation from the menu on the screen.

3. Select one of the options to locate the original transaction.

4. Check the transaction details and if correct press OK.

5. Print customer copy of receipt if required.

6. Press OK to return to the purchase screen.

Processing a void transaction.

The following procedure can only be used on credit card transactions.

A void can only be processed prior to the transaction being settled. Once the

transaction has been settled, you must process a refund.

1. Press the three dots to scroll through the menu options until Void is displayed.

2. Select Void from the menu on the screen.

3. Enter the void password, then press Enter.

4. EntertheSTAN/INVnumberfromtheapprovedmerchantreceipt,thenpress

Enter.

5. Conﬁrm if the transaction details are correct and select Yes.

6. The terminal will process the void and print a merchant and cardholder (if

requested) receipt.

7. Press OK to return to the purchase screen.

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