VeriFone HICAPS VX680 Manuel utilisateur

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1

Card Sales & Refunds Quick Guide

VeriFone Vx680

1. Chip & PIN Sales

2. Contactless (Where active)

3. Card Not Present (CNP) Sales

4. Refund Process

5. Receipts

For full details, also refer to your main

Vx680 User Guide

IMPORTANT: To be paid for your card transactions you must submit

them at the end of every working day with the ‘End of Day Procedure’.

See Section 1.13 (page 39) of your main Vx680 User Guide.

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1

1. Chip & PIN Sale Process (Cardholder Present)

When accepting payment by credit or debit card when the cardholder is present at the time of

the transaction. For additional information, also see your main Vx680 User Guide (Section 1.3,

page 12). If your machine is set up in ‘Hotel Mode’ also see Section 1.11, page 32.

For ‘Restaurant Mode’ see section 1.12, page 37.

Chip & PIN Sale Section

If cash back is enabled for your machine and the card also supports cash back

(i.e. for most debit cards), you will be prompted to enter a cash back amount.

Select the ‘Sale’ option by touching the corresponding blue

touchscreen button.

You may need to scroll down through the menu by touching the

touchscreen button to ﬁ nd this option.

Enter the sale value (e.g. for 10.76 key 1076) and press the green

ENTER key on the bottom row of keypad buttons.

Confirm the sale amount is correct. Press the green ENTER key on

the bottom row of keypad buttons for YES, or the red CANCEL key

for NO and re-enter the sale amount.

Insert the credit or debit card into the front of the terminal with the

chip first, facing up.

The customer must enter their 4 digit PIN (Personal Identification

Number) - ask them to do this discreetly.

Ensure the green ENTER key on the bottom row of keypad buttons

is pressed, after the PIN has been entered.

The terminal will connect to Elavon to obtain an authorisation.

Step

For information about Sales Receipts, please see part 5 of this guide.

10.76

Enter sale

amount

Conﬁ rm Sale

Amount

10.76

Correct?

Sale

Refund

Batch

Void

MASTERCARD

10.76

Enter PIN

Present,

Swipe,key or

insert card

TOTAL

ou may

touchscreen button

10.76

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1

2. Contactless (Cardholder Present)

Contactless is a feature on some debit and credit cards that makes purchases quicker and more

convenient for both retailers and consumers. When making a total payment below a certain limit, a

card featuring Contactless technology can simply be held to the screen of the Vx680 terminal to pay

- rather than inserting the card and entering a PIN.

Although a Contactless transaction does not require a PIN to be entered, from time to time the

terminal will randomly ask that the cardholder undertake a full chip and PIN transaction. This is

designed to limit fraudulent use if it is found that the card has been lost or stolen.

Cards that have the Contactless capability will be denoted by any of the following logos:

Please note that Mastercard Paypass & Maestro Paypass cards may not always use the Contactless

symbol. For additional information also see your main Vx680 User Guide (Section 1.2, page 11).

Contactless Section

Select the ‘Sale’ option by touching the corresponding blue

touchscreen button.

You may need to scroll down through the menu by touching the

touchscreen button to ﬁ nd this option.

Enter the sale value (e.g. for 10.76 key 1076) and press the green

ENTER key on the bottom row of keypad buttons.

Confirm the sale amount is correct. Press the green ENTER key on

the bottom row of keypad buttons for YES, or the red CANCEL key

for NO and re-enter the sale amount.

Ask the Cardholder to tap their Contactless card on the screen of

the terminal. All of the green LED lights on the screen will illuminate

to confirm the card’s data has been captured.

The terminal will connect to Elavon to obtain an authorisation.

10.76

and the

Contactless

symbol:

MasterCard PayPass and Maestro PayPass are trademarks of MasterCard International Incorporated.

Contactless Poster A4:Layout 1 05/06/2009 14:53 Page 1

For information about Sales Receipts, please see part 5 of this guide.

MasterCardPayPass and Maestro PayPass are trademarks of MasterCard International Incorporated.

Contactless Poster A4:Layout 1 05/06/2009 14:53 Page 1

Enter sale

amount

Conﬁ rm Sale

Amount

10.76

Correct?

ou may

touchscreen button

Present,

Swipe,key or

insert card

TOTAL

Step

10.76

Sale

Refund

Batch

Void

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1

Step

3. Card Not Present (CNP) Sale Process

When accepting payment by credit or debit card when the cardholder is not present at the time of

the transaction e.g. telephone order / mail order. For additional information, also see your main

Vx680 User Guide (Section 1.6b, page 24).

CNP Sale Section

Select the ‘Sale’ option by touching the corresponding blue

touchscreen button on the bottom row of keypad buttons.

You may need to scroll down through the menu by touching the

touchscreen button key to ﬁ nd this option.

Enter the sale value (e.g. for 10.76 key 1076) and press the green

ENTER key on the bottom row of keypad buttons.

Confirm the sale amount is correct. Press the green ENTER key on

the bottom row of keypad buttons for YES, or the red CANCEL key

for NO and re-enter the sale amount.

Key in the full card number from the front of the card.

Use the yellow CLEAR key to correct any mistakes, or press the

green ENTER key

on the bottom row of keypad buttons

to confirm

the card number.

Enter the expiry date MMYY and press the green ENTER key on

the bottom row of keypad buttons.

Note: The terminal may also ask for an Issue Number printed

on certain types of debit cards.

The screen will ask whether the customer is present.

For all Cardholder Not Present (CNP) transactions press the red

CANCEL key on the bottom row of keypad buttons to select NO.

Card Not Present Section

10.76

Enter sale

amount

Conﬁ rm Sale

Amount

10.76

Correct?

Enter

expiration

date

(MMYY)

1214

customer

present?

ou may

touchscreen button

Present,

Swipe,key or

insert card

TOTAL

Step

10.76

Sale

Refund

Batch

Void

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1

Step

Note: If there is no CVV2 number touch the blue touchscreen button next to NOT PRESENT

or if your customer cannot read the CVV2 number touch the blue touchscreen button next

to ILLEGIBLE. In either case continue to Step 9. You will be charged an Exception Fee if the

CVV2 number is not provided on CNP transactions - refer to your Schedule of Fees.

If the customer can provide the CVV2 number touch the blue

touchscreen button next to PRESENT, key in the CVV2 number

and press the green ENTER Key on the bottom row of keypad

buttons.

This step refers to AVS (Address Verification Service). Enter the

customer’s house number and press the green ENTER key on the

bottom row of keypad buttons. If a house name, leave blank and

press the green ENTER key on the bottom row of keypad buttons.

Note: This service is not available to merchants in the Republic

of Ireland, who should press the green ENTER key on the

bottom row of keypad buttons, to continue.

You will then be asked for the customer’s postcode. Only enter

the numbers from the customer’s postcode. e.g. for B91 2AA, key

912 and press the green ENTER key on the bottom row of keypad

buttons.

The terminal will connect to Elavon to obtain an authorisation.

For every CNP transaction you will be asked to key in the CVV2 number (Card Security Code)

- the last 3 digits (4 digits on American Express) found on the signature strip on the reverse of

the card.

3. Card Not Present (CNP) Sale Process, continued

Card Not Present Section

For information about Sales Receipts, please see part 5 of this guide.

Enter

customer

postal

code

912

Enter

customer

address

912

Step

Not Present

Present

Illegible

Absent

CVV2 NUMBER IS...

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1

Step

Refund Process Section

4. Refund Process

A ‘Refund’ is when the value of a transaction is credited back to a card for a sale that may have

been processed earlier in the day or on a previous date, for example, when goods are returned.

For further information regarding Refunds, see Section 1.8 (page 27) of your main Vx680

User Guide.

Select the ‘Refund’ option by touching the corresponding blue

touchscreen button.

You may need to scroll down through the menu by touching the

touchscreen button key to ﬁ nd this option.

Enter the refund value (e.g. for 10.76 key 1076) and press the

green ENTER key on the bottom row of keypad buttons.

As soon as the refund has been processed the terminal will print the

Merchant Copy of the receipt which the customer must sign.

Insert the credit or debit card into the terminal with the chip first,

facing upwards OR swipe the card or key the card number.

Note: Refunds cannot be processed as a Contactless type

transaction.

The terminal will ask you to verify that the signature is valid and

matches that on the card. If it does, press the green ENTER key

on the bottom row of keypad buttons for YES, or the red CANCEL

key for NO.

For information about Refund Receipts, please see Part 5 of this guide.

Enter amount

10.76

Is the

signature

valid?

ou may

touchscreen button

Present,

Swipe,key or

insert card

TOTAL

Step

Sale

Refund

Batch

Void

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1

5. Receipts

Sales Receipts

When the transaction has been authorised the terminal will print the ‘Merchant Copy’

sales receipt. Keep the receipt safe and secure for 18 months as you may be asked to

provide it in the event of a ‘Chargeback’ (i.e. any query raised by the cardholder or the

card issuer).

Secondly, the terminal will print the ‘Customer Copy’ sales receipt, this must be given to

your customer in addition to any other invoice receipt that you may provide.

For manually keyed transactions (see section 1.6a, page 22 in your main Vx680 User

Guide) please hand the Merchant Copy of the receipt to the customer to sign. Compare

the signature on the back of the card with the signature on the receipt.

Note: You will be charged an ‘Exception Fee’ if the customer’s PIN is not used to

verify the transaction (e.g. for a swiped or keyed card transaction) - refer to your

Schedule of Fees

Refund Receipts

When a refund is processed, the terminal will print the Merchant Copy of the receipt.

You

must hand the Merchant Copy of the receipt to the customer to sign. Compare the signature on

the back of the card with the signature on the receipt.

If you are satisfied that it is correct, select ENTER, and retain the signed receipt for your

records. The Customer Copy is printed next.

Tear off the Customer Copy and hand this and the card to the cardholder. The terminal

will go back to the Main Menu.

Referral Transactions

Occasionally you will receive a referral response message through your card machine,

advising you to contact the Elavon Authorisation Centre (‘Call Auth Centre’), to obtain a

manual authorisation. Please call immediately in order to proceed with the transaction.

Telephone: 0845 850 0197 (UK) or 1 850 30 31 30 (ROI). You may be asked for some

further information and you will be given an Authorisation Code. Follow the instructions in

your main Vx680 User Guide (Section 1.7, page 26).

Receipts Section

TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1

FIS is a trading name of Certegy Ltd, Registered in England, No.4215488 and Certegy (Ireland) Ltd, Registered in the Republic of Ireland, No. 126879.

Services are covered by the Financial Ombudsman Services (in the UK).

Calls to and from the company may be recorded for quality purposes. Part of FIS (Fidelity National Information Services Inc.)

If undelivered please return to:

TRANSAX Merchant Services

Certegy Ltd

Tricorn House

51– 53 Hagley Road

Birmingham

B16 8TU

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