Tilgin HG350 Series Manuel utilisateur

Tilgin Home Gateway

HG351/HG354

HG350 Series

Quick Guide

Tilgin AB

BOX 1240

164 28 Kista, Sweden

tel: +46 (0)8 572 38600

fax: +46 (0)8 572 38500

www.tilginsolutions.com

Document Product Number: 13652371

Content Version: D 17-06-16

Table of Contents

1. Introduction.................................................................................................................4

2. Delivered with the Home Gateway Unit .................................................................4

3. Home Gateway Overview.........................................................................................5

3.1. Home Gateway cable attachments.................................................................5

3.2. Home Gateway Interfaces................................................................................6

3.3. LEDs Front Panel..............................................................................................7

4. Installing the Home Gateway...................................................................................8

4.1. Connecting to the Internet (WAN)...................................................................9

4.2. Power on the Home Gateway..........................................................................9

4.3. Automatic Provisioning.....................................................................................9

4.4. Connecting a computer to your Home Gateway...........................................9

4.5. Configuring your computer/device..................................................................9

4.6. Connecting phones / equipment ...................................................................10

4.7. Connecting a DECT handset to the HG354 ................................................11

4.8. Locating a DECT handset..............................................................................11

4.9. Mount the home gateway to the wall............................................................12

5. Troubleshooting Tips ..............................................................................................13

6. Safety Information...................................................................................................13

7. Safety Recommendations......................................................................................14

8. Power Supply...........................................................................................................15

9. Technical Specifications.........................................................................................16

10. Environmental Information.....................................................................................17

11. Warranty...................................................................................................................17

12. Notice of Copyright and Patent Protection...........................................................17

13. Used Acronyms .......................................................................................................17

14. Declaration of Conformity.......................................................................................18

1. Introduction

The home gateway you have received enables services provided by your operator

and can become the full service node in your home.

This Quick Guide contains start-up instructions for installing Tilgin Home Gateways

HG350 series. When following the instructions to connect and start-up the home

gateway it will automatically connect to your operator’s network for enabling

services offered by your operator. If provided, check the instructions from your

operator for additional steps needed when connecting and powering up the device.

Quick Guide available on:

http://www.tilginsolutions.com/company/support/

2. Delivered with the Home Gateway Unit

Confirm that you have received the following:

Content in packages for HG350 models:

HG350 models:

Qty

HG350 series Home Gateway

Power Supply

Ethernet cable, Yellow

Quick Guide (this document)

EULA, EndUserLicenseTerms and Conditions

Software pre-installed

Your equipment provider might also include additional cables or

country-specific phone plugs.

3. Home Gateway Overview

3.1. Home Gateway cable attachments

See more instructions below

HG351 and HG354 cable connections

3.2. Home Gateway Interfaces

HG351 and HG354 Rear Panel

Green Yellow Gray

Pos

Interface

Outlet & Cable

Color Codes

Function

Phone Port

Green

Connects analogue phones or fax

equipment

LAN Port

Yellow

Connects to the Local Area

Network

WAN Port

Gray

Connects to WAN (Internet)

Power / DC

Power Input

Black

Connects the power adapter

Power

On/Off

Button for turning the home

gateway on or off

Reset

Button for factory reset

DECT

Pairing and localization button for

DECT and CAT-iq handsets.

Pairing button for ULE devices.

3.3. LEDs Front Panel

The front panel LEDs indicates the status of the Home Gateway, its services

and the network connectivity.

HG351 and HG354 Front Panel

LED

symbol

LED indication

Status description

OFF

Device is powered off

RED, Stable

Not ready, boot in progress

RED, Slow Flash

Connection to operator failed

RED, Rapid Flash

Upgrading or connecting

GREEN, Stable

Normal operation

OFF

No connection to internet

GREEN, Stable

Connection to internet

WAN

Ethernet

Connector

(Rear, Gray)

OFF

No link

GREEN, Flash

Link is being established or link established and

there is traffic

GREEN, Stable

Link established but there is no traffic

LAN

Ethernet

Connector

(Rear, Yellow)

OFF

No link

GREEN, Flash

Link is being established or link established and

there is traffic

GREEN, Stable

Link established but there is no traffic

OFF

No telephone services configured

GREEN, Rapid Flash

One or more telephone services failed to register

GREEN Short Flash

Message waiting

GREEN, Stable

The telephone services to your Operator is OK

DECT

(HG354 only)

OFF

VoIP account not registered

GREEN, Short flash

Message waiting

GREEN, Rapid flash

One or more telephone services failed

GREEN, Stable

The telephone service is available

4. Installing the Home Gateway

When the home gateway is connected, it will automatically be provisioned by

your operator. However, the level of configuration can vary from a completely

automatic configuration to full manual configuration, depending on what your

operator offers.

Follow the specific configuration instructions you may have received from your

operator.

The home gateway use Web GUI pages for local configuration with your

computer. Pages available in the Web GUI depend on your operator’s offering.

Home gateways and power supplies are electrical devices that can overheat

without ventilation.

Place standing or wall mounted on a firm and flat surface and do not cover or

crowd them with objects or clothing that prevents good ventilation.

For best DECT performance place the unit standing up in a high and free

position preferably in a central location of the home.

Home gateways must always be installed away from heat sources and direct

sunlight.

The flowchart below describes the procedures to install your home gateway and

is in detail explained in the following pages

4.1. Connecting to the Internet (WAN)

Connect the Ethernet cable into the WAN port ( #3 on the Home Gateway

Interfaces page) and into your Ethernet access port. (Home Gateway cable

attachments)

4.2. Power on the Home Gateway

1. Connect the power cord to the AC/DC adapter

2. Connect the AC/DC adapter power cord to the power connector (#4) on

the backside of the unit.

3. Plug the power cord into a power outlet.

4. Push the ON/OFF-Button (#5) on the backside to ON

5. Check that the power LED on the front panel is lit (red).

4.3. Automatic Provisioning

When the home gateway is properly connected, an automatic configuration will

begin.

The home gateway is pre-loaded with software but it will always download

newer software and settings from your operator.

Just wait until the power LED is stable green, which normally takes a few

minutes, but may take up to 30 minutes. If the LED still does not show stable

green after 30 minutes, then reboot (push power ON/OFF-button). If problem

persists, contact your operator.

For more information about the LED status, see LEDs Front panel.

4.4. Connecting a computer to your Home Gateway

Connect the Ethernet port on your computer with an Ethernet cable to the LAN

port #2.

4.5. Configuring your computer/device

Your computer must be configured properly to be able to connect to the Internet

and the computers network card and network properties must be configured to

obtain an IP address from the home gateway’s built-in DHCP server.

This means that you must check that your computer network settings are set to

TCP/IP protocol and that the IP address will be obtained automatically.

For detailed instructions how to set up your home network check

instructions/Help for your operating system on your computer.

4.6. Connecting phones / equipment

You can connect analogue phones and other equipment such as fax machines

to the home gateway. The home gateway will then turn these units into IP

telephony capable devices by performing translation between analogue

telephony services and IP based telephony services.

Mind that you might need a country specific phone plug and a special phone

cable (both supplied by your operator) to connect multiple analogue devices.

If your services do not include telephony, contact your operator.

Connecting a single analogue phone/equipment

Connect the devices to the phone port (#1 in chapter 3.2)

Connecting multiple analogue phones/equipment

All of the phones in your household can be connected to the home gateway

using a country specific phone plug and a special phone cable.

Each port can handle up to five devices in cascade. In this case, DO NOT

connect any of the home gateway phone ports to the phone socket on the wall.

Plug the special cable into the phone port (#1) and then into the specific phone

plug connected on the main phone socket on the wall.

DO NOT use an ordinary phone cable for this purpose. It requires a special

phone cable which can be different from country to country.

This option must be supported in your country and by your operator.

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