Nortel Archive Manuel utilisateur

Nortel Archive

Installation Guide

Product Release 6.01 Standard 4.01 November 2007

297-2183-950

Nortel Archive

Installation Guide

Publication number: 297-2183-950

Product release: 6.01

Document release: Standard 4.01

Date: November 2007

All materials provided herein are the exclusive property of Nortel Networks and its licensors.

Only expressly authorized individuals under obligations of confidentiality are permitted to

review materials in this document. By reviewing these materials, you agree to not disclose

these materials to any third party unless expressly authorized, and to protect the materials

as confidential and trade secret information. Any unauthorized review, retransmission,

dissemination or other use of these materials is strictly prohibited. If you are not authorized

to review these materials, please return these materials (and any copies) from where they

were obtained. All materials found herein are provided "AS IS" and without warranty of any

kind. Information is subject to change without notice.

Nortel Networks reserves the right to make changes in design or components as progress

in engineering and manufacturing may warrant.

The process of transmitting data and call messaging between the Meridian 1 and Nortel

Archive is proprietary to Nortel Networks. Any other use of the data and the transmission

process is a violation of the user license unless specifically authorized in writing by Nortel

Networks prior to such use. Violations of the license by alternative usage of any portion of

this process or the related hardware constitutes grounds for an immediate termination of the

license and Nortel Networks reserves the right to seek all allowable remedies for such

breach.

Nortel, the Nortel logo and the Globemark are all trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

iv Nortel Archive

Revision history

November 2007 Standard 4.01. Added supported devices to chapter

2, Installation.

September 2007 Standard 4.0. Nortel Archive Installation Guide is

up-issued for Product Release 6.01.

March 2007 Standard 3.0. Nortel Archive Installation Guide is

up-issued for Product Release 6.0.2.

January 2007 Standard 2.0. Update to chapter 3, Configuring

Archive.

November 2006 Standard 1.0. Nortel Archive Installation Guide is

up-issued for Product Release 6.0.1.

July 2006 Nortel Archive Installation Guide reformatted

according to Nortel guidelines.

Installation Guide v

Contents

Getting Started 7

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Software and documentation version numbering . . . . . . . . . . . . . . . . . . . . 11

Installation 13

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installation pre-requisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Upgrading to the current version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuring Archive 33

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Creating query templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Creating composite query templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Setting up a campaign. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Archive post configuration procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Uninstalling Archive 65

Uninstalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Events and Warnings 69

Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Tomcat Server 75

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Directories and file structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Running Tomcat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Contents Standard 4.01

vi Nortel Archive

Time Synchronisation 81

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Index 85

Installation Guide 7

Chapter 1

Getting Started

In this chapter

About this guide 10

How to get help 11

Software and documentation version numbering 11

Getting Started Standard 4.01

8Nortel Archive

About this guide

This guide provides installation instructions for the Archive system.

Intended audience

This guide is designed for use by:

Nortel technical staff responsible for the installation and configuration of

Archive.

System Administrators responsible for system maintenance.

Additional references

The following documents contain additional information that you might find

helpful.

Archive Administration Guide

Viewer Installation Guide

November 2007 Getting Started

Installation Guide 9

How to get help

This section explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation was current at the time the product was

released. To get the latest documentation updates go to

http://www.nortel.com/documentation and navigate to the Nortel Quality

Monitoring and Contact Recording product.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is the Nortel

Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

download software and related tools

download technical documents, release notes, and product bulletins

sign up for automatic notification of new software and documentation

search the Support Web site and Nortel Knowledge Base for answers to

technical issues

open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information your require on the Nortel Technical

Support Web site, and you have a Nortel support contract, you can also get

help over the phone from a Nortel Solutions Center.

Getting Started Standard 4.01

10 Nortel Archive

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the Web site below to obtain the phone

number for your region:

http://www.nortel.com/callus

Getting help from a specialist by using an Express Routing

Code

You can use an Express Routing Code (ERC) to more quickly route your

call to the appropriate support specialist. To locate the ERC for your product

or service, go to:

http://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a

distributor or authorized reseller, you can contact the technical support staff

for that distributor or reseller.

Table des matières

Autres manuels Nortel Logiciel

Nortel

Nortel Express Call Center Manuel utilisateur

Nortel

Nortel Voice Mail Guide de référence

Nortel

Nortel Agent Manuel utilisateur

Nortel

Nortel BCM 4.0 Manuel d'installation et d'exploitation

Nortel

Nortel Contact Center Manager Manuel du produit

Nortel

Nortel NN43119-101 Manuel utilisateur

Nortel

Nortel Passport 4400 Mode d’emploi

Nortel

Nortel TDM Recorder Manuel utilisateur

Nortel

Nortel Passport 8600 Series Manuel utilisateur

Nortel

Nortel m3900 series Manuel utilisateur

Nortel

Nortel VoIP Gateway Manuel utilisateur

Nortel

Nortel Contact Recording Manuel utilisateur

Nortel

Nortel N0035509 Manuel utilisateur

Nortel

Nortel Meridian Mail Manuel utilisateur

Nortel

Nortel ICB Manuel utilisateur

Nortel

Nortel Alteon OS 42C4911 Guide de l'utilisateur

Nortel

Nortel Norstar ICS Remote Tools 11 Manuel utilisateur

Nortel

Nortel CallPilot Manuel

Nortel

Nortel Host Tools Manuel du propriétaire

Nortel

Nortel INM 5.0 Manuel technique

Nortel

Nortel VoIP Gateway Manuel utilisateur

Nortel

Nortel INM 3.1 Mode d’emploi

Nortel

Nortel Norstar ICS Remote Tools 11 Manuel utilisateur

Nortel

Nortel CC MIS Mode d’emploi

Manuels Logiciel populaires d'autres marques

COMPRO

COMPRO COMPROFM Manuel utilisateur

Muratec

Muratec OFFICEBRIDGE ONLINE Manuel utilisateur

Oracle

Oracle Contact Center Anywhere 8.1 Manuel utilisateur

Adobe

Adobe 65007312 - Photoshop Lightroom Manuel

Avaya

Avaya NULL One-X for RIM Blackberry Manuel utilisateur

HP ProLiant BL420c Manuel utilisateur

PS Audio

PS Audio PowerPlay Manuel du propriétaire

Brady

Brady LOCKOUT PRO 3.0 Manuel de service

Avaya

Avaya Interaction Center Manuel utilisateur

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuel

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manuel utilisateur

Oracle

Oracle Application 9i Manuel utilisateur

Acer

Acer RDM Manuel utilisateur

Canon

Canon Vixia HF21 Manuel utilisateur

Canon

Canon ZR950 Manuel utilisateur

Samsung

Samsung Auto Backup Manuel utilisateur

Polycom

Polycom Vortex EF2201 Instructions d'installation et d'utilisation

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuel utilisateur