Nortel Meridian Mail Manuel utilisateur

Nortel CallPilot

Meridian Mail to CallPilot

Migration Utility Guide

NN44200-502

Document status: Standard

Document version: 01.02

Document date: 17 April 2007

Sourced in Canada

The information in this document is subject to change without notice. The statements, conﬁgurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without

express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this

document. The information in this document is proprietary to Nortel Networks.

The process of transmitting data and call messaging between the CallPilot server and the switch or system is

proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user

license unless speciﬁcally authorized in writing by Nortel Networks prior to such use. Violations of the license by

alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate

termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.

Trademarks

*Nortel, the Nortel logo, the Globemark, and Uniﬁed Networks, BNR, CallPilot, DMS, DMS-100, DMS-250,

DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail,

Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.

3COM is a trademark of 3Com Corporation.

ADOBE is a trademark of Adobe Systems Incorporated.

ATLAS is a trademark of Quantum Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

EUDORA and QUALCOMM are trademarks of Qualcomm, Inc.

ETRUST and INOCULATEIT are trademarks of Computer Associates Think Inc.

DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,

MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,

WINDOWS, WINDOWS MEDIA, WINDOWS NT, and WINDOWS SERVER are trademarks of Microsoft Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

INTEL is a trademark of Intel Corporation.

LOGITECH is a trademark of Logitech, Inc.

MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.

MYLEX is a trademark of Mylex Corporation.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.

NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.

QUICKTIME is a trademark of Apple Computer, Inc.

RADISYS is a trademark of Radisys Corporation.

ROLM is a trademark of Siemens ROLM Communications Inc.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.

SONY is a trademark of Sony Corporation.

SYBASE is a trademark of Sybase, Inc.

TEAC is a trademark of TEAC Corporation.

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.

WINZIP is a trademark of Nico Mark Computing, Inc.

XEON is a trademark of Intel, Inc.All other trademarks and registered trademarks are the property of their respective

owners.

Publication History

April 2007

CallPilot 5.0, Standard 01.02 of the Meridian Mail to CallPilot Migration

Utility Guide is issued for general release.

February 2007

CallPilot 5.0, Standard 01.01 of the Meridian Mail to CallPilot Migration

Utility Guide is issued for general release.

February 2007

CallPilot 5.0, Standard 01.00 of the Meridian Mail to CallPilot Migration

Utility Guide is issued for general release.

July 2005

CallPilot 4.0, Standard 1.03 of the Meridian Mail to CallPilot Migration Utility

Guide is issued for general release.

July 2005

CallPilot 4.0, Standard 1.02 of the Meridian Mail to CallPilot Migration Utility

Guide is issued for general release.

July 2005

Standard 1.01 of the Meridian Mail to CallPilot Migration Utility Guide is

issued for general release.

July 2005

Standard 1.0 of the Meridian Mail to CallPilot Migration Utility Guide is

issued for general release.

June 2004

Standard 1.0 of the Meridian Mail to CallPilot Migration Utility Guide for

CallPilot 2.x is released for general availability. The document has been

radically changed, streamlined and updated.

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007

6Publication History

November 2004

Standard 1.0 of the Meridian Mail to CallPilot Migration Utility Guide for

CallPilot 3.0 is released for general availability. Minor changes, resulted

from addressing CRs, have been made to the document

May 2003

Standard 1.0 is released for CallPilot 2.02 (2.01.27.05) to introduce new

procedures to migrate Symposium Voice Services (Appendix C) and to

introduce the new migrate.exe utility (CallPilot 2.x migrations only) which

eliminates the need to run the Application Builder Data Integrity and Repair

tool. Additionally, new recovery procedures are provided to resolve precheck

failures identiﬁed by the new migrate.exe utility (Chapter 5, Section C:

Correcting precheck inconsistencies).

October 2002

Standard 3.0 of the CallPilot 2.0 Meridian Mail to CallPilot Migration Utility

Guide is released for CallPilot 1.07 and CallPilot 2.0 general availability

January 2001

Standard 2.0 version of the Meridian Mail to CallPilot Migration Utility Guide

for CallPilot 1.07 is released.

April 2000

Standard 1.0 of the Meridian Mail to CallPilot Migration Utility Guide

(including addendum) for CallPilot 1.07 is released.

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007

Contents

Chapter 1 How to get help 9

Chapter 2 Understanding the migration process 11

Overview 11

Migration task ﬂow 13

Migration limitations 16

Reference documents 18

Chapter 3 Planning a Meridian Mail data collection 19

Meridian Mail releases and platforms that can be migrated 19

Data that can or cannot be migrated 20

Meridian Mail system size 22

Types of data collection 24

Time estimates 25

Collecting data in a single session 26

Collecting data in multiple sessions 27

Meridian Mail data collection check list 31

Chapter 4 Collecting Meridian Mail data 35

Installing the data collection utility 35

Soft keys 38

Launching the data collection utility 39

Collecting Meridian Mail data 41

Collecting Meridian Mail voice messages 47

Collecting Contact Center data 48

Reviewing the Meridian Mail migration log 53

Chapter 5 Migrating Meridian Mail data to CallPilot 55

Hardware, software, media, and networking requirements 55

Staging area 57

Stopping the migration 58

CallPilot migration check list 59

Migration sequence 60

Migrating a system with many voice segments or fax items 61

Migrating Meridian Mail data 61

Migrating Contact Center data 65

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007

8Contents

Reviewing the migration log and summary 70

Rerunning the migration 75

Using Application Builder to complete the migration of voice services 76

Chapter 6 Performing post-migration tasks 85

Disconnecting the tape drive 85

Verifying CallPilot system conﬁguration 85

Verifying CallPilot network database 88

Replacing Meridian Mail with CallPilot 93

Running Meridian Mail and CallPilot at the same time 94

Chapter 7 Troubleshooting 107

Migration problems 107

Correcting precheck inconsistencies 108

Troubleshooting tools 114

Meridian Mail data collection error messages 115

CallPilot migration error messages 116

Appendix A Meridian Mail and CallPilot comparison 125

Overview 125

CallPilot system setup 127

Comparing switch and server conﬁguration 130

Comparing call routing 136

Comparing networking solutions 140

Comparing Contact Center voice services 141

Comparing Meridian Mail and CallPilot terminology 143

Appendix B CallPilot migration command reference 147

Using the CallPilot migration utility 147

Index 152

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007

Chapter 1

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. More speciﬁcally, the site

enables you to:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•sign up for automatic notiﬁcation of new software and documentation

for Nortel equipment

•open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you don’t ﬁnd the information you require on the Nortel Technical Support

Web site, and have a Nortel support contract, you can also get help over the

phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone

number for your region:

http://www.nortel.com/callus

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007

10 Chapter 1 How to get help

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can usean Express

Routing Code (ERC) to quickly route your call to a specialist in your Nortel

product or service. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor

or authorized reseller, contact the technical support staff for that distributor

or reseller.

Nortel CallPilot

Meridian Mail to CallPilot Migration Utility Guide

NN44200-502 01.02 Standard

5.0 17 April 2007

Autres manuels pour Meridian Mail

Ce manuel convient aux modèles suivants

Table des matières

Autres manuels Nortel Logiciel

Nortel

Nortel SCS Manuel utilisateur

Nortel

Nortel Contact Recording Manuel utilisateur

Nortel

Nortel Observe Manuel utilisateur

Nortel

Nortel 2070 Manuel utilisateur

Nortel

Nortel Contact Center Manager Mode d’emploi

Nortel

Nortel TDM Recorder Manuel utilisateur

Nortel

Nortel ICB Manuel utilisateur

Nortel

Nortel Host Tools Manuel du propriétaire

Nortel

Nortel V2 Mode d’emploi

Nortel

Nortel 251 Mode d’emploi

Nortel

Nortel ALTEON OS BMD00009 Manuel utilisateur

Nortel

Nortel Web Center Portal Mode d’emploi

Nortel

Nortel CTI ToolKit Manuel utilisateur

Nortel

Nortel Configuration Manager Guide rapide

Nortel

Nortel INM 3.1 Mode d’emploi

Nortel

Nortel INM 4.1 Manuel technique

Nortel

Nortel INM 4.1 Mode d’emploi

Nortel

Nortel Voice Mail Manuel utilisateur

Nortel

Nortel Quality Monitoring Manuel utilisateur

Nortel

Nortel Manager Mode d’emploi

Nortel

Nortel Contact Recording Manuel utilisateur

Nortel

Nortel CC MIS Manuel utilisateur

Nortel

Nortel 1000 Con?guration guide Manuel utilisateur

Nortel

Nortel Web Center Portal Manuel utilisateur

Manuels Logiciel populaires d'autres marques

COMPRO

COMPRO COMPROFM Manuel utilisateur

Muratec

Muratec OFFICEBRIDGE ONLINE Manuel utilisateur

Oracle

Oracle Contact Center Anywhere 8.1 Manuel utilisateur

Adobe

Adobe 65007312 - Photoshop Lightroom Manuel

Avaya

Avaya NULL One-X for RIM Blackberry Manuel utilisateur

HP ProLiant BL420c Manuel utilisateur

PS Audio

PS Audio PowerPlay Manuel du propriétaire

Brady

Brady LOCKOUT PRO 3.0 Manuel de service

Avaya

Avaya Interaction Center Manuel utilisateur

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuel

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manuel utilisateur

Oracle

Oracle Application 9i Manuel utilisateur

Acer

Acer RDM Manuel utilisateur

Canon

Canon Vixia HF21 Manuel utilisateur

Canon

Canon ZR950 Manuel utilisateur

Samsung

Samsung Auto Backup Manuel utilisateur

Polycom

Polycom Vortex EF2201 Instructions d'installation et d'utilisation

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuel utilisateur