Nortel Meridian Mail Manuel utilisateur
Nortel CallPilot
Meridian Mail to CallPilot
Migration Utility Guide
NN44200-502
.
Document status: Standard
Document version: 01.02
Document date: 17 April 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot server and the switch or system is
proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by
alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Trademarks
*Nortel, the Nortel logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250,
DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail,
Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA and QUALCOMM are trademarks of Qualcomm, Inc.
ETRUST and INOCULATEIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,
MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,
WINDOWS, WINDOWS MEDIA, WINDOWS NT, and WINDOWS SERVER are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
INTEL is a trademark of Intel Corporation.
LOGITECH is a trademark of Logitech, Inc.
MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, Inc.
RADISYS is a trademark of Radisys Corporation.
ROLM is a trademark of Siemens ROLM Communications Inc.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SONY is a trademark of Sony Corporation.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation.
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.All other trademarks and registered trademarks are the property of their respective
owners.
5
Publication History
April 2007
CallPilot 5.0, Standard 01.02 of the Meridian Mail to CallPilot Migration
Utility Guide is issued for general release.
February 2007
CallPilot 5.0, Standard 01.01 of the Meridian Mail to CallPilot Migration
Utility Guide is issued for general release.
February 2007
CallPilot 5.0, Standard 01.00 of the Meridian Mail to CallPilot Migration
Utility Guide is issued for general release.
July 2005
CallPilot 4.0, Standard 1.03 of the Meridian Mail to CallPilot Migration Utility
Guide is issued for general release.
July 2005
CallPilot 4.0, Standard 1.02 of the Meridian Mail to CallPilot Migration Utility
Guide is issued for general release.
July 2005
Standard 1.01 of the Meridian Mail to CallPilot Migration Utility Guide is
issued for general release.
July 2005
Standard 1.0 of the Meridian Mail to CallPilot Migration Utility Guide is
issued for general release.
June 2004
Standard 1.0 of the Meridian Mail to CallPilot Migration Utility Guide for
CallPilot 2.x is released for general availability. The document has been
radically changed, streamlined and updated.
Nortel CallPilot
Meridian Mail to CallPilot Migration Utility Guide
NN44200-502 01.02 Standard
5.0 17 April 2007
Copyright © 2007, Nortel Networks
.
6Publication History
November 2004
Standard 1.0 of the Meridian Mail to CallPilot Migration Utility Guide for
CallPilot 3.0 is released for general availability. Minor changes, resulted
from addressing CRs, have been made to the document
May 2003
Standard 1.0 is released for CallPilot 2.02 (2.01.27.05) to introduce new
procedures to migrate Symposium Voice Services (Appendix C) and to
introduce the new migrate.exe utility (CallPilot 2.x migrations only) which
eliminates the need to run the Application Builder Data Integrity and Repair
tool. Additionally, new recovery procedures are provided to resolve precheck
failures identified by the new migrate.exe utility (Chapter 5, Section C:
Correcting precheck inconsistencies).
October 2002
Standard 3.0 of the CallPilot 2.0 Meridian Mail to CallPilot Migration Utility
Guide is released for CallPilot 1.07 and CallPilot 2.0 general availability
January 2001
Standard 2.0 version of the Meridian Mail to CallPilot Migration Utility Guide
for CallPilot 1.07 is released.
April 2000
Standard 1.0 of the Meridian Mail to CallPilot Migration Utility Guide
(including addendum) for CallPilot 1.07 is released.
Nortel CallPilot
Meridian Mail to CallPilot Migration Utility Guide
NN44200-502 01.02 Standard
5.0 17 April 2007
Copyright © 2007, Nortel Networks
.
7
Contents
Chapter 1 How to get help 9
Chapter 2 Understanding the migration process 11
Overview 11
Migration task flow 13
Migration limitations 16
Reference documents 18
Chapter 3 Planning a Meridian Mail data collection 19
Meridian Mail releases and platforms that can be migrated 19
Data that can or cannot be migrated 20
Meridian Mail system size 22
Types of data collection 24
Time estimates 25
Collecting data in a single session 26
Collecting data in multiple sessions 27
Meridian Mail data collection check list 31
Chapter 4 Collecting Meridian Mail data 35
Installing the data collection utility 35
Soft keys 38
Launching the data collection utility 39
Collecting Meridian Mail data 41
Collecting Meridian Mail voice messages 47
Collecting Contact Center data 48
Reviewing the Meridian Mail migration log 53
Chapter 5 Migrating Meridian Mail data to CallPilot 55
Hardware, software, media, and networking requirements 55
Staging area 57
Stopping the migration 58
CallPilot migration check list 59
Migration sequence 60
Migrating a system with many voice segments or fax items 61
Migrating Meridian Mail data 61
Migrating Contact Center data 65
Nortel CallPilot
Meridian Mail to CallPilot Migration Utility Guide
NN44200-502 01.02 Standard
5.0 17 April 2007
Copyright © 2007, Nortel Networks
.
8Contents
Reviewing the migration log and summary 70
Rerunning the migration 75
Using Application Builder to complete the migration of voice services 76
Chapter 6 Performing post-migration tasks 85
Disconnecting the tape drive 85
Verifying CallPilot system configuration 85
Verifying CallPilot network database 88
Replacing Meridian Mail with CallPilot 93
Running Meridian Mail and CallPilot at the same time 94
Chapter 7 Troubleshooting 107
Migration problems 107
Correcting precheck inconsistencies 108
Troubleshooting tools 114
Meridian Mail data collection error messages 115
CallPilot migration error messages 116
Appendix A Meridian Mail and CallPilot comparison 125
Overview 125
CallPilot system setup 127
Comparing switch and server configuration 130
Comparing call routing 136
Comparing networking solutions 140
Comparing Contact Center voice services 141
Comparing Meridian Mail and CallPilot terminology 143
Appendix B CallPilot migration command reference 147
Using the CallPilot migration utility 147
Index 152
Nortel CallPilot
Meridian Mail to CallPilot Migration Utility Guide
NN44200-502 01.02 Standard
5.0 17 April 2007
Copyright © 2007, Nortel Networks
.
9
Chapter 1
How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support
Web site, and have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
http://www.nortel.com/callus
Nortel CallPilot
Meridian Mail to CallPilot Migration Utility Guide
NN44200-502 01.02 Standard
5.0 17 April 2007
Copyright © 2007, Nortel Networks
.
10 Chapter 1 How to get help
Getting Help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can usean Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.
Nortel CallPilot
Meridian Mail to CallPilot Migration Utility Guide
NN44200-502 01.02 Standard
5.0 17 April 2007
Copyright © 2007, Nortel Networks
.
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