Nortel Norstar ICS Remote Tools 11 Manuel utilisateur

Norstar ICS Remote Tools

Quick-start Guide

NRU version 11

NRU, ICS Remote Tools, Norstar and Meridian are trademarks of

Nortel Networks.

Microsoft, MS-DOS, Windows and Excel are registered trademarks of

Microsoft Corporation in the United States and other countries.

InstallShield is a registered trademark of InstallShield Corporation.

Published in Canada

N0004998 01

How to get help

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone:

1-800-4NORTEL (1-800-466-7835)

If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.

If you do not yet have a PIN Code, or for general questions and first line support, you can enter

ERC 338#.

Website:

http://www.nortelnetworks.com/support

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-7835)

Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS

Telephone:

* European Freephone 00800 800 89009

European Alternative/

United Kingdom +44 (0)870-907-9009

Africa +27-11-808-4000

Israel 800-945-9779

* Note: Calls are not free from all countries in Europe, Middle East or Africa

Fax:

44-191-555-7980

email:

[email protected]

CALA (Caribbean & Latin America)

Technical Support - CTAS

Telephone: 1-954-858-7777

email: [email protected]

APAC (Asia Pacific)

Technical Support - CTAS

Telephone: +61 388664627

Fax: +61 388664644

email: [email protected]

Norstar ICS Remote Tools Quick-start Guide

Contents

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About the ICSRT tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About the CustomerInfo database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Collecting system information before you start . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Defining systems in a CustomerInfo database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Manually connecting to a system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Running ICSRT Tools for a specific customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Database operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Creating the CustomerInfo database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Copying the CustomerInfo database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Changing the customer path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Refreshing the database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Deleting a database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Quitting the Customer Info screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Working with customer information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Adding a Norstar system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Deleting a Norstar system from the database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Changing Norstar system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Viewing Norstar customer information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Copying Norstar system details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Backing up and restoring system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Backing up data with ICSRT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Restoring data with ICSRT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Starting the Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Exiting Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Scheduling backups or restores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Troubleshooting Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Understanding Jobs in Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Removing a job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Removing repeated jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Updating the jobs on Jobs in Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Viewing a submitted job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Immediate backup or restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Connecting to Nortel Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Acronyms used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4Contents

N0004998 01

Norstar ICS Remote Tools Quick-start Guide

Using Norstar ICSRT Tools version 11

This document provides a quick-reference to the screens found in the Norstar ICSRT Tools, NRU

version 11. It describes how to provide remote management for customer information and

customer databases for backup and restore facilities for Norstar MICS and CICS systems running

version 2.0 or later software.

About the ICSRT tool

The ICSRT tool replaces some functionality of the Norstar Manager. ICSRT allows you to use

Remote tools to configure and view configuration information in Norstar systems. It also provides

backup/restore tools. You can also use this application in a network setting where more than one

person has access to databases located on a central file server.

To use this tool, each system you want to manage needs to be connected to a RAD (remote access

device). In the case of the CICS, an internal remote access device (I-RAD) that is activated with a

software key. The RAD comes with complete installation documentation. I-RAD configuration

information is located in the Compact ICS Installer Guide.

The computer you want to use for remote management connects to each RAD in one of three

ways:

• directly, through a serial cable plugged into the RAD

• remotely through a dial-up connection, through a modem located in or attached to the remote

computer

• through a call-in line, where you call the Norstar system you want to manage, and the

attendant or auto attendant connects your computer to the Norstar system.

For details, refer to the RAD Installation Guide and the Norstar ICS Remote Tools User Guide.

Note: Compatibility

If you have systems of earlier vintage than 2.0, ensure that you retain the Norstar Manager

application on your system.

Data created through the Norstar Manager cannot be used by the ICSRT application. You

need to re-enter all customer information through the ICSRT application.

6Using Norstar ICSRT Tools version 11

N0004998 01

About the CustomerInfo database

The Norstar system information is stored on your computer as a database file called

CustomerInfo. This file consists of records containing customer details and connection

properties for one or more Norstar systems. The database file is contained in a folder that also

contains other information specific to the customers, such as Workbook files and backup files.

You can create multiple databases. Each database can store information about multiple

systems. At any time you can view all information present in a single CustomerInfo database.

You can copy databases and customer records within databases, but you cannot move

customer records from one database to another existing database.

Collecting system information before you start

The first step in adding Norstar system information to the CustomerInfo database is to collect

the following information:

Required system information

Customer information

When you are adding a new Norstar system to the CustomerInfo database, this general information

should be entered in the database before you enter any Norstar programming information.

System

Identification (ID)

In set programming:

at Software keys,

press Show

This is a unique eight-digit number that identifies a

Norstar system. No two systems can have the

same System Identification number. When a

company has several Norstar systems stored in the

database, this number allows you to distinguish

between systems.

Customer Name This is the name of the company or business that

owns the Norstar system.

KSU location This is where the Norstar system is located on site,

such as the telephone room. The Norstar location

is not always the same as the customer address.

You should know where the Norstar system is

located in case a problem occurs on site.

Address This is the business address of the customer. The address can be a maximum of

five lines.

Using Norstar ICSRT Tools version 11 7

Norstar ICS Remote Tools Quick-start Guide

Contact This is the name of person at the customer site

who coordinates Norstar programming and

troubleshooting.

Phone number This is the phone number of the contact person.

Remember to include an area code if the phone

number is outside your local calling exchange.

Install date This is the date that the Norstar system was

installed, or will be installed, at the customer site.

This date should contain eight digits in the format

YYYY : MM : DD

Connection Properties

RAD phone number This is the number, which will be answered by RAD

at the Norstar location if you are calling into the

RAD over a phone line.

RAD password This is the number ICSRT uses to identify itself as

a valid user to the RAD. This password must be

from eight to 10 digits.

A new RAD does not have a password, therefore,

when you install a new RAD, you must use set

programming at the Norstar site to program an

eight-to-10-digit password before you can use the

ICSRT to connect to the RAD.

COM Port This is the communication port on the personal

computer that ICSRT uses to communicate with

the KSU. You can select COM1 to COM9,

depending on your computer configuration. COM1

is the default.

Connect type ICSRT uses one of four ways to connect to a KSU:

• Direct

• Remote (default)

• Operator Assisted

• Auto-Attendant.

The connection type used depends on where the

Norstar system is located relative to the managing

computer, and the type of assistance required at

the Norstar to connect to the RAD. Remote is the

default.

Note: Operator-assisted connections do not

support scheduled backup and restore operations.

Required system information

8Using Norstar ICSRT Tools version 11

N0004998 01

Baud rate This is the communication rate used by ICSRT to

communicate with the Norstar system in an on-line

session, a backup, or a restore.

The default is 19200.

If you are using a direct connection, the local baud

rate at the RAD must match the baud rate chosen

for the direct connection in ICSRT. If you are using

a remote type of connection, 1200, 2400, 4800,

9600 or 19200 baud can be used. If you choose a

baud rate for a remote connection that is higher

than the rate supported by the RAD, your modem

will auto-baud down to the modem speed of the

RAD.

Note: The restore operation requires a baud rate

greater than 1200.

Dial mode The dial mode used by ICSRT can be either pulse

or tone, depending on the CO line type used by

ICSRT. The default is tone.

Modem init string Some modems require special codes to be sent to

them before they are ready to communicate. Use

this field to enter any special codes that ICSRT

must send to your computer modem before it is

ready to communicate with the RAD.

The default value is EQ0X4V1&D2&C1S7=85. If

your modem cannot connect to a RAD, you may

have to change this string. Refer to your modem

manual for information on what codes must be

included in the Modem init string.

Note: For all remote connections, you require a

Hayes compatible modem capable of operating at

1200, 2400, 4800, 9600, or 19,200 baud. The

modem should also have a separate line port and

phone port.

Other inputs

Notes This is a scratch area. Type any information you want to add about the Norstar

system.

Select Workbook When you want to select the workbook to be

copied. This choice list consists of all excel sheets

that are present in workbook folder under the

directory where ICSRT is installed. The default

value is None.

Note: When you press the OK button,

OlpWorksheets\System ID directory will be created

under the folder where the CustomerInfo database

that is currently in use exists. The selected

workbook will be copied to that directory.

Required system information

Using Norstar ICSRT Tools version 11 9

Norstar ICS Remote Tools Quick-start Guide

Defining systems in a CustomerInfo database

The Customer Info screen is the first screen you see after you open the ICSRT application. This is

the screen that defines the CustomerInfo database file. The list items are sorted by System ID.

Figure 1 Customer Info Screen

This screen lists all of the Norstar systems present in a CustomerInfo database (defined by

Current Path).

The Customer Name, KSU Location, System ID and Date and Time of Last Backup for each

record displays. Before you can perform any function on a particular Norstar system, you must

select that system.

10 Using Norstar ICSRT Tools version 11

N0004998 01

Manually connecting to a system

Access the Connection Properties screen so you can connect to the Norstar:

1Select first row on the Customer Info screen.

2You can either select a tool under the Run Tool menu or select an icon from the Tool Bar.

The Connection Properties screen appears (Figure 2).

Figure 2 Connection Properties Screen

3Fill out the fields that apply to the type of connection your computer has to the Norstar system.

4Click on Connect.

5When you complete the required activity, ensure that you exit the connection to the Norstar

system:

aOn your desktop, click on the Norstar ICS Programming Tools screen, which sits behind

the Customer Info window.

bOn the top menu, click on Tool , and select Terminate Connection.

Note: Selecting Workbook under the Run Tool menu will open a default Windows

Open dialog that displays all the Excel files present in the ICSRT Workbook folder.

C:\Program Files\Nortel Networks\ICSRT\Workbook is the default path. This may

have been changed when ICSRT was installed.

Run Tool menu

Tool bar icons

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