Nortel Manager Manuel utilisateur

Nortel Communication Server 1000

Telephony Manager 3.1 Desktop

User Guide

Title page

Revision history

May 2007

Standard 01.01. This document is issued to support

Communication Server 1000 Release 5.0. This document

contains information previously contained in the following legacy

document, now retired: Telephony Manager 3.0 Desktop User

Guide (NN-10300-022).

July 2006

Standard 2.00. This document describes Telephony Manager

Release 3.0 Desktop Services.

March 2006

Standard 1.0. This document describes Telephony Manager

Release 3.0 Desktop Services.

Revision history

Contents

About Telephony Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Logging on to Desktop Services . . . . . . . . . . . . . . . . . . . . . . . . 7

Changing your password . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Desktop Services links and features . . . . . . . . . . . . . . . . . . . . 9

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Billing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Sync Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

General Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Directory Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Single line features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Modifying data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Assigning an Auto Dial key . . . . . . . . . . . . . . . . . . . . . . . 16

Deleting an Auto Dial key . . . . . . . . . . . . . . . . . . . . . . . . . 17

Changing the DN on a Call Forward key . . . . . . . . . . . . . 18

Changing a key type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Validating and saving data changes . . . . . . . . . . . . . . . . . . . . 20

Scheduling synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Contents

Restoring data changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Troubleshooting Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Telecom Billing System Web reporting . . . . . . . . . . . . . . . 23

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using TBS Web reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Types of TBS reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Cost Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Level Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Frequency/Digits Reports . . . . . . . . . . . . . . . . . . . . . . . . . 25

Trunk Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Diagnostic Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Report Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Sample Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Extension Summary Report . . . . . . . . . . . . . . . . . . . . . . . 29

Extension Detail Report . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Extension Roll-Up Report . . . . . . . . . . . . . . . . . . . . . . . . . 30

Authorization Code Roll-Up Report . . . . . . . . . . . . . . . . . 31

Authorization Code Detail Report . . . . . . . . . . . . . . . . . . . 32

Frequently Called Numbers Report . . . . . . . . . . . . . . . . . 32

Frequently Called Locations Report . . . . . . . . . . . . . . . . . 33

Area Code Summary Report . . . . . . . . . . . . . . . . . . . . . . 33

Trunk Utilization Report . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Trunk Diagnostic Report . . . . . . . . . . . . . . . . . . . . . . . . . 35

About Telephony Manager

The Telephony Manager (TM) Desktop Services application is used to

view and modify the configuration of features and keys on a telephone by

using your Web browser. For more information on using this application,

see “Telephone Details” on page 12

The Telecom Billing System (TBS) Web reporting tool is used to generate

reports for the telephones on your telephone system. You can manage a

single telephone or a group of telephones and obtain information about

the calling activities of your organization. For more information on using

this tool, see “Telecom Billing System Web reporting” on page 23

Note: Your system administrator determines the features and

privileges that you can use in both Desktop Services and TBS Web

reporting tools. Contact your system administrator for more

information.

Getting Started

You need the following:

• a network connected computer with a Web browser installed

• a Web address/URL for accessing the Desktop Services Web page

application

• an end-user user ID and password

Logging on to Desktop Services

Log on security ensures protection against unauthorized entry and

enforces access privileges for users who are logged on.

1. Start your Web browser.

2. Enter the Web address/URL in the Address bar of your Web browser.

Your system administrator provides the address/URL.

The URL is composed of the following:

About Telephony Manager

http://<ip address> or http://<server hostname>

The User Login page appears. See Figure 1.

Figure 1: End User Login screen

3. Log on with the User ID and Password provided by your system

administrator.

4. Click Login.

The Desktop Services navigation pane and the My Profile page

appears. See Figure 2 on page 10.

Note 1: If you have telephones on different systems, served by

different TM servers, you must log on to the different servers to

access these telephones.

Note 2: If additional telephones are assigned to you by your

Administrator, you must log off and log back on to see the additional

telephones in the Desktop Services navigation pane.

Note 3: If a session is idle, it times-out after a default of twenty

minutes.

About Telephony Manager

Changing your password

1. Click My Profile under the Desktop Services navigation pane.

The My Profile page appears on the right side of the screen. See

Figure 2 on page 10.

2. Scroll to the Password section at the bottom.

3. Select the Reset password check box.

4. Enter your new password in the New Password edit box.

5. Enter the password again in the Confirm Password edit box.

6. Click Save.

Note: Alphanumeric characters are allowed in the password. The

password change takes effect immediately.

Desktop Services links and features

After you logon, the Desktop Services navigation pane and the My

Profile page appears. See Figure 2 on page 10. Click a link under the

Desktop Services navigation pane to view or modify the configuration of

features and keys on a telephone. The page appears on the right side of

the screen.

Note: If there is no prime DN configured on a telephone, the

NoPrimeDN link will appear in the Desktop Services navigation

pane. You can click on the link to see the telephone details.

About Telephony Manager

Figure 2: My Profile

The following links are available to most users:

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