Multitech MultiModem MTCBA-G-F4 Manuel utilisateur

MultiModem®GPRS

Wireless Modem

MTCBA-G-F4

User Guide

2 Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide

MultiModem® GPRS User Guide

Wireless Modem

MTCBA-G-F4

S000443E, Revision E

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims

any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in

the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or

changes. Check Multi-Tech’s website for current versions of our product documentation.

Revision History

Revision

Date

Description

10/03/07

Initial Release

11/19/08

Remove fax requirements and minor editorial changes.

06/15/2011

Removed references to CDs

08/02/2012

Updated regulatory section.

12/16/2013

Added UL translations.

Trademarks and Logos

The Multi-Tech logo and MultiModem are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark

of Microsoft in the U.S. and other countries. Other trademarks and trade names mentioned in this publication belong to their

respective owners.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Internet Address: http://www.multitech.com

Technical Support

Country

By Email

By Phone

Europe, Middle East, Africa

[email protected]

+(44) 118 959 7774

U.S., Canada, all others

[email protected]

(800) 972-2439 or +(763) 717-5863

Warranty

Warranty information can be found at: http://www.multitech.com

Contents

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 3

Contents

Chapter 1 –Product Description and Specifications................................................................5

Product Description ................................................................................................................................... 5

Safety............................................................................................................................................................ 5

General...........................................................................................................................................................5

RF Safety.......................................................................................................................................................5

Vehicle Safety ...............................................................................................................................................6

Maintaining Your Modem.............................................................................................................................6

Your Responsibility.......................................................................................................................................7

Package Contents....................................................................................................................................... 7

General Specifications............................................................................................................................... 7

Functions –GSM/GPRS Modes................................................................................................................ 7

Electrical Specifications............................................................................................................................ 8

RF Specifications........................................................................................................................................ 8

Antenna Specifications.............................................................................................................................. 9

GSM/EGSM Antenna Requirements/Specifications................................................................................9

Antennas Available from Multi-Tech Systems, Inc..................................................................................9

PTCRB Requirements Note........................................................................................................................9

FCC Requirements Note.............................................................................................................................9

Interfaces.................................................................................................................................................... 10

LEDs.............................................................................................................................................................10

RS232 15-Pin Connector Pinout............................................................................................................. 10

AT Command Information....................................................................................................................... 10

Chapter 2 –Activation and Installation.....................................................................................11

Activating Your Wireless Account......................................................................................................... 11

Inserting the SIM Card into the Holder ................................................................................................. 11

Connecting the Antenna, Serial Cable, and Power............................................................................. 12

Connecting Two-Piece Transformer Power Supply (International).....................................................12

Connecting One-Piece Transformer Power Supply (North America) .................................................12

Connecting Optional Direct DC Power....................................................................................................12

Optional –Attaching the Modem to a Flat Surface............................................................................. 13

Installing the Modem Driver.................................................................................................................... 13

Before you Begin........................................................................................................................................13

Installing the MultiModem Driver on a PC Running Windows Vista/XP/2003...................................13

Verifying That Your Modem Has Been Installed Successfully.............................................................16

Contents

4 Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide

Chapter 3 –Using Your Wireless Modem.................................................................................17

Obtaining a Phone Number for the Wireless Modem......................................................................... 17

Checking Signal Strength and Network Registration ........................................................................ 17

Before You Begin........................................................................................................................................17

Downloading the AT reference guide from the Multi-Tech website ....................................................17

Verifying Signal Strength...........................................................................................................................17

Checking Network Registration and Roaming Status...........................................................................18

Checking the Modem’s Identity ................................................................................................................18

Establishing a Voice Call...........................................................................................................................18

Establishing a Circuit-Switched Data (CSD) Connection .....................................................................19

Answering a Circuit-Switched Data (CSD) Connection ........................................................................19

Using Short Message Services (SMS)....................................................................................................20

SMS Examples............................................................................................................................................21

Internet Access......................................................................................................................................... 23

Connecting to the GPRS Network for Internet Access .........................................................................23

Chapter 4 –Troubleshooting and Frequently Asked Questions ...........................................26

Troubleshooting Examples..................................................................................................................... 26

Situation A: The modem does not answer..............................................................................................26

Situation B: The modem always returns «No carrier» when trying to originate a call......................27

Frequently Asked Questions.................................................................................................................. 27

Appendix A –Cables...................................................................................................................30

Data Cable Diagram –No Voice ............................................................................................................. 30

Data Cable Diagram –with Voice........................................................................................................... 31

Fused DC Power Cable Dimensions.......................................................................................................31

Appendix B –Regulatory and Compliance Information .........................................................32

47 CFR Part 15 Regulation Class B Devices........................................................................................ 32

Industry Canada........................................................................................................................................ 32

Waste Electrical and Electronic Equipment (WEEE).......................................................................... 33

Instructions for Disposal of WEEE by Users in the European Union..................................................33

REACH Statement..................................................................................................................................... 34

Restriction of the Use of Hazardous Substances (RoHS)................................................................. 35

Information on HS/TS Substances According to Chinese Standards............................................. 36

Information on HS/TS Substances According to Chinese Standards (in Chinese)...................... 37

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 5

Chapter 1 –Product Description and

Specifications

Product Description

The Multi-Tech MultiModem® GPRS is an external data/fax/voice wireless modem. It also supports

mobile originated short message service (SMS) and mobile-terminated SMS. It offers standards-based

multi-band GPRS Class 10 performance. This ready-to-deploy, standalone modem allows developers to

add wireless communication to products with a minimum of development time and expense. The

MultiModem GRPS Wireless Modem is based on industry-standard open interfaces, is fully type

approved, and can be desktop or panel mounted.

Product codes include:

●NAM is the model for US and Canada

●GB/IE is the model for Great Britain and Ireland

●Euro/ROW is the model for Europe and the rest of the world

Safety

General

The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means

that the device is physically secured at one location and is not able to be easily moved to another

location. “Mobile” means that the device is designed to be used in places other than fixed locations.

RF Safety

Due to the possibility of radio frequency (RF) interference, it is important that you follow any special

regulations regarding the use of radio equipment. Follow the safety advice given below.

Caution: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s

antenna and the body of the user or nearby persons. The modem is not designed for or

intended to be used in portable applications within 20 cm of the user’s body.

Check your local standards regarding safe distances, etc.

●Operating your device close to other electronic equipment may cause interference if the equipment

is inadequately protected. Observe any warning signs and manufacturers’ recommendations.

●Different industries and businesses restrict the use of cellular devices. Respect restrictions on the

use of radio equipment in fuel depots, chemical plants, or where blasting operations are in process.

Follow restrictions for any environment where you operate the device.

●Do not place the antenna outdoors.

●Switch OFF your wireless device when in an aircraft. Using portable electronic devices in an aircraft

may endanger aircraft operation, disrupt the cellular network, and is illegal. Failing to observe this

restriction may lead to suspension or denial of cellular services to the offender, legal action, or both.

●Switch OFF your wireless device when around gasoline or diesel-fuel pumps and before filling your

vehicle with fuel.

●Switch OFF your wireless device in hospitals and any other place where medical equipment may be

in use.

Chapter 1 –Product Description and Specifications

6 Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide

Sécurité RF

En raison de la possibilité d'interférences de radiofréquence (RF), il est important que vous suiviez une

quelconque réglementation concernant l'utilisation du matériel radio. Suivez les conseils de sécurité ci-

dessous.

ATTENTION: Maintenir une distance d'au moins 20 cm (8 po) entre l'antenne du récepteur et le corps

de l'utilisateur ou à proximité de personnes. Le modem n'est pas conçu pour, ou destinés

à être utilisés dans les applications portables, moins de 20 cm du corps de l'utilisateur.

Vérifiez vos normes locales touchant les distances de sécurité, etc..

●Fonctionnement de votre appareil à proximité d'autres appareils électroniques peuvent causer des

interférences si l'équipement est insuffisamment protégé. Respectez les panneaux d'avertissement

et les recommandations du fabricant.

●Différentes industries et les entreprises limitent l'utilisation des appareils cellulaires. Respectez les

règlements sur l'utilisation des équipements radio dans les dépôts de carburant, les usines

chimiques, ou lorsque des opérations de dynamitage sont en cours. Suivez restrictions pour

n'importe quel environnement où vous utilisez l'appareil.

●Ne pas placer l'antenne à l'extérieur.

●Éteignez votre appareil sans fil dans un avion. Utilisant des dispositifs électroniques portables dans

un avion peut mettre en danger le fonctionnement de l'avion, peut perturber le réseau cellulaire, et

est illégal. Le non-respect de cette restriction peut entraîner la suspension ou le refus des services

cellulaires au contrevenant, une action en justice, ou les deux.

●Éteignez votre appareil sans fil lorsque autour de l'essence ou pompes diesel-carburant et avant de

remplir votre véhicule avec du carburant.

●Éteignez votre appareil sans fil dans les hôpitaux et tout autre endroit où l'équipement médical peut

être utilisé.

Vehicle Safety

●Do not use your MultiModem while driving.

●Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes

first.

●If incorrectly installed in a vehicle, the operation of wireless MultiModem telephone could interfere

with the correct functioning of vehicle electronics. To avoid such problems, be sure that qualified

personnel have performed the installation. Verification of the protection of vehicle electronics

should be part of the installation.

●The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted.

Maintaining Your Modem

●In the unlikely event of a fault in the Wireless MultiModem, contact Multi-Tech Technical Support.

●When maintaining your device:

Do not attempt to disassemble the device. There are no user serviceable parts inside.

Do not expose your device to any extreme environment where the temperature or humidity is

high.

Do not expose the device to water, rain, or spilled beverages. It is not waterproof.

Do not place the device alongside computer discs, credit or travel cards, or other magnetic

media. The information contained on discs or cards may be affected by the device.

Using accessories, such as antennas, that Multi-Tech has not authorized or that are not

compliant with Multi-Tech's accessory specifications may invalidate the warranty.

●If the device is not working properly, contact Multi-Tech Technical Support.

Chapter 1 –Product Description and Specifications

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 7

User Responsibility

Respect all local regulations for operating your wireless device. Use the security features to block

unauthorized use and theft.

Package Contents

Unbundled Package

Modem with No Accessories

Bundled Package

Modem with Accessories

1 modem

1 mounting bracket

1 fused DC power cable

1 Quick Start Guide

Note: You must supply bracket screws

and an antenna.

1 modem

1 mounting bracket

1 antenna

1 serial cable

1 DC power supply/cable (varies)

4 rubber feet

1 Quick Start Guide

Note: You must supply bracket screws.

Note: Your wireless provider supplies the SIM card.

General Specifications

Power Requirements

5 V to 32VDC; 400mA Average @5V, 1A Peak @ 5V

Mechanical Dimensions & Weight

4.3" L x 2.4" W x 0.94" H; 4.2 oz.

(11 cm x 6.1 cm x 2.4 cm; 119 g)

Connectors & Fasteners

Antenna Connection type: SMA jack

Serial Connector: DE15

Pins: RS232 link, audio link, BOOT, RESET

Power Connector: 2.5mm miniature power jack

SIM receptacle: standard 3V

Operating Temperatures

-30° to +70°C

Storage Temperatures

-40° to +85°C

Humidity

Relative humidity 20% to 90% noncondensing

Certifications

CE Mark, R&TTE

EMC: FCC Part 2, 15, 22, 24, EN 55022 & EN 55024

Safety: cUL, UL 60950, EN 60950

Network: PTCRB

Functions –GSM/GPRS Modes

Mode

Description

Standard

Quad Band 850/900/1800/1900 MHz

Interface

Serial interface RS-232. V.24/V.28 Autobauding function.

SMS

Mobile Originated (MO) and Mobile Terminated (MT) SMS Mode Text & PDU point to point.

Cell broadcast in accordance with GSM 07.05.

Data

Data circuit asynchronous, transparent, non-transparent up to 14,400 bits

GPRS

Class 10. Coding schemes: CS1 to CS4.

Chapter 1 –Product Description and Specifications

8 Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide

Electrical Specifications

Switching on/off

The device is permanently powered (when connected to the power

supply).

Voltage Range

Voltage range : 5 to 32V DC

GND : 0V

Over voltage and under voltage

Correct operation of the wireless MultiModem in communication mode is

not guaranteed if input voltage falls below 5V.

Input/output electrical characteristics for external connections

Parameters

GSM/GPRS 850/900

GSM/GPRS 1800/1900

Unit

Typ.

Input Supply Voltage

13.2

Input peak supply current in comm. mode at Pmax

Input average supply current in comm. mode at Pmax

360

150

300

125

Input average supply current in idle mode

RF Specifications

GSM 850

EGSM 900

GSM 1800

GSM 1900

Frequency RX

869 to 894 MHz

925 to 960 MHz

1805 to 1800 MHz

1930 to 1990 MHz

Frequency TX

824 to 849 MHz

880 to 915 MHz

1710 to 1785 MHz

1850 to 1910 MHz

RF Power Stand

2W at 12.5% duty

cycle

2W at 12.5% duty

cycle

1W at 12.5% duty

cycle

1W at 12.5% duty

cycle

Chapter 1 –Product Description and Specifications

Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide 9

Antenna Specifications

GSM/EGSM Antenna Requirements/Specifications

Frequency Range:

824 –960 MHz / 1710 –1990 MHz

Impedance:

50 Ohms

VSWR:

<2.0:1

Typical Radiated Gain:

3 dBi on azimuth plane

Radiation:

Omni

Polarization:

Vertical

Wave:

Half Wave Dipole

Antennas Available from Multi-Tech Systems, Inc.

Description

Part Number

Hinged Right Angle 900/1800 MHz Cellular Modem

Antenna

ANF1-1HRA

Hinged Right Angle 800/1900 MHz Cellular Modem

Antenna

ANF21HRA

Hinged Right Angle 850/900/1800/1900 MHz Cellular

Modem Antenna

ANQB-1HRA

PTCRB Requirements Note

There cannot be any alteration to the authorized antenna system. The antenna system must be the

same type with similar in-band and out-of-band radiation patterns and maintain the same specifications.

FCC Requirements Note

The antenna gain, including cable loss, must not exceed 3.0 dBi at 1900 MHz / 1.6 dBi at 850 MHz for

mobile operating configurations and 7.0 dBi at 1900 MHz / 2.3 dBi at 850 MHz for fixed mounted

operations, as defined in 2.1091 and 1.1307 of the rules for satisfying RF exposure compliance.

Chapter 1 –Product Description and Specifications

10 Multi-Tech Systems, Inc. MultiModem GPRS Wireless Modem User Guide

Interfaces

LEDs

Transmit Data. Lit when modem is transmitting data.

Receive Data. Lit when modem is receiving data.

Carrier Detect. Lit when data connection has been established.

Line Status.

Continuous “on” state indicates that the wireless modem is not registered on the network.

Flashing state indicates registration on network.

Off state. Modem is off (not ready) or in download mode.

Terminal Ready. Commonly called “Data Terminal Ready.” This is a readiness signal from the

PC.

PWR

Power. Indicates presence of DC power when lit.

RS232 15-Pin Connector Pinout

10 11

EIA

CCIT

Designation

RS-232

DCD

109

Data Carrier Direct

104

Receive Data (out)

103

Transmit Data

DTR

108.2

Data Terminal Ready

GND

Signal Ground

DSR

107

Data Set Ready

RTS

105

Request to Send

CTS

106

Clear to Send

125

Ring Indicator

Audio

MICROPHONE (+)

MICROPHONE (-)

SPEAKER (+)

SPEAKER (-)

Boot

BOOT

For factory use only.

Reset

RESET

To reset, connect to GND momentarily

(typical: 2mSec). Open for normal operation.

AT Command Information

AT commands for the GPRS wireless modem are published in a separate reference guide. You can find

this guide on the Multi-Tech website.

IP commands for GPRS modems are also published in a separate reference guide. This guide is also

included on the Multi-Tech website.

Autres manuels pour MultiModem MTCBA-G-F4

Table des matières

Autres manuels Multitech Modem

Multitech

Multitech Zpx Multimodem MT5634ZPX-PCI-V92 Manuel utilisateur

Multitech

Multitech SocketModem MT2456SMI-22 Mode d’emploi

Multitech

Multitech MultiConnect MTPCIE-H5 Mode d’emploi

Multitech

Multitech MultiModem MT2834ZDXI Manuel utilisateur

Multitech

Multitech Dragonfly MTQ-LEU7 Guide d'application

Multitech

Multitech MTD-H5 Manuel utilisateur

Multitech

Multitech MultiModemII MT5600BR-V92 Manuel utilisateur

Multitech

Multitech MultiConnect MicroCell MTCM-LAT3 Manuel utilisateur

Multitech

Multitech MultiModem MT9234ZPX-PCIE Manuel utilisateur

Multitech

Multitech Modem Module MT3334SMI Mode d’emploi

Multitech

Multitech Multimodem MTCBA-G-F1 Manuel utilisateur

Multitech

Multitech MultiConnect microCell MTCM2 Manuel utilisateur

Multitech

Multitech MT2834MR Manuel utilisateur

Multitech

Multitech QuickCarrier USB-D Manuel utilisateur

Multitech

Multitech MultiModem ISI ISI3334/4 Manuel utilisateur

Multitech

Multitech BA-Series Manuel utilisateur

Multitech

Multitech MT5634MU Manuel utilisateur

Multitech

Multitech MT3400ZLX Manuel utilisateur

Multitech

Multitech MultiModem II BA-Series Manuel utilisateur

Multitech

Multitech MultiConnect rCell 100 Series Manuel utilisateur

Multitech

Multitech MTCBA-E Manuel utilisateur

Multitech

Multitech MultiModem ZBA Manuel utilisateur

Multitech

Multitech MT9234ZBA-USB Manuel utilisateur

Multitech

Multitech MultiModem MT5634ZBA-V-V92 Manuel utilisateur

Manuels Modem populaires d'autres marques

Davicom

Davicom DM562AP Manuel utilisateur

EpiValley

EpiValley TATA indicom SXC-1080 Manuel utilisateur

Zte

Zte WiMAX Manuel utilisateur

Intelimax

Intelimax MA-2060 Manuel utilisateur

SMC Networks

SMC Networks D3CM1604V Manuel d'utilisation et d'entretien

Telstra

Telstra Wi-Fi 4G Advanced Pro X Manuel utilisateur

Thrane&Thrane

Thrane&Thrane imarsat EXPLORER 300 Manuel utilisateur

Samsung

Samsung AceLink SAM-335A Manuel utilisateur

Enfora

Enfora Enabler-G Guide de configuration rapide

iRZ

iRZ ATM2-232 Manuel utilisateur

Zhone

Zhone 6310 Manuel utilisateur

Paradyne

Paradyne Hotwire 7976 Manuel utilisateur

US Robotics

US Robotics 3453C Manuel utilisateur

MaxTech

MaxTech Plug & Play Internal Voice/FAX/Data/SVD... Manuel utilisateur

Zte

Zte MF823 Manuel utilisateur

Four-Faith

Four-Faith F1403 Manuel utilisateur

Sierra Wireless

Sierra Wireless AIRLINK MP595W Manuel utilisateur

Gemtek

Gemtek WiMAX WIXFBR-103 Manuel utilisateur