Multitech MultiModem MT5600DSDV2 Manuel utilisateur

and

User Guid

MultiModemDSDV User Guide

MT5600DSVD and MT5600DSDV2

P/N S0000169 Revision D

written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes

in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization

of such revisions or changes.

Record of Revisions

Revision Date Description

A 5/18/98 Manual released as p/n 82078600.

B 3/22/01 Manual thoroughly revised and released as p/n S0000169.

C 8/01/03 Changed to Plug and Play driver installation. Remove the section on Loopback

Tests. This is now published on CD, not on diskettes.

D 1/16/04 Manual revised to include MT5600DSVD2.

Trademarks

MultiModemDSVD, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Microsoft, Windows, Windows 98,

Windows Me, Windows NT, and Windows 2000 are either registered trademarks or trademarks of

Microsoft Corporation in the United States and/or other countries. All other brand and product names

mentioned in this publication are trademarks or registered trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;

5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356;

5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725;

5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425;

D353,598; 5,355,365; 5,309,562; 5,301,274. Other patents pending.

Notice

Though this modem is capable of 56K bps download performance, line impairments, public telephone

infrastructure, and other external technological factors currently prevent maximum 56K bps connections.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112 U.S.A

Telephone (763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Technical Support (800) 972-2439

Internet http://www.multitech.com

Contents

MultiModemDSVD User Guide

Multi-Tech Systems, Inc.

Contents

Chapter 1 - Introduction............................................................................ 6

Introduction ............................................................................................................................. 7

Product Description................................................................................................................ 7

Features .................................................................................................................................... 7

What Is in Your Modem Package? ....................................................................................... 9

Related Manuals ..................................................................................................................... 9

Chapter 2 - Installation............................................................................ 10

Introduction ........................................................................................................................... 11

What You Will Need ............................................................................................................ 11

Safety Warnings .................................................................................................................... 11

Step 1: Mount the Feet..........................................................................................................12

Step 2: Change the Speaker Jumper (MT5600DSDV only) ............................................. 12

Opening the Modem ..................................................................................................... 12

Changing the Speaker Jumper..................................................................................... 13

Step 3: Connect the Modem to Your System .................................................................... 14

RS232 Connection .......................................................................................................... 14

Line Connection ............................................................................................................. 14

Phone Connection.......................................................................................................... 15

Microphone Connection (MT5600DSDV only) ......................................................... 15

Speaker Connection (MT5600DSDV only)................................................................. 15

Power Connection ......................................................................................................... 15

Power-On Test ............................................................................................................... 15

Surge Protectors and Lightning................................................................................... 15

Step 4: Install the Modem Driver ....................................................................................... 16

Installing the Modem Driver ....................................................................................... 16

Removing Your Old Modem Driver ........................................................................... 16

Step 5: Install PhoneTools Software ................................................................................... 17

Chapter 3 - Operation.............................................................................. 18

Introduction ........................................................................................................................... 19

Front Panel............................................................................................................................. 19

Configuring the Modem ...................................................................................................... 20

Connecting to the Internet ................................................................................................... 20

Dial-Up Networking ............................................................................................................ 21

Dial-Up Networking in Windows 95/98 ................................................................... 21

Dial-Up Networking in Windows Me ........................................................................ 22

Dial-Up Networking in Windows NT 4.0 .................................................................. 22

Dial-Up Networking in Windows 2000...................................................................... 23

Fax Operation........................................................................................................................ 24

Voice Operation .................................................................................................................... 24

To Originate a Voice Call in Speakerphone Mode ................................................... 24

To Answer a Voice Call in Speakerphone Mode ...................................................... 25

To Originate a DSVD Call Using the Headset (MT5600DSDV only)..................... 25

To Answer a DSVD Call Using the Headset (MT5600DSDV only) ....................... 26

Contents

MultiModemDSVD User Guide

Multi-Tech Systems, Inc.

Chapter 4 - AT Commands...................................................................... 27

AT Commands ...................................................................................................................... 28

AT Command Summary ..................................................................................................... 29

Voice Commands..................................................................................................................44

S-Registers.............................................................................................................................. 46

Result Codes .......................................................................................................................... 50

Chapter 5 - Solving Problems ............................................................... 53

Introduction ........................................................................................................................... 54

None of the Indicators Light ............................................................................................... 54

The Modem Does Not Respond to Commands................................................................ 55

The Modem Dials But Cannot Connect ............................................................................. 56

The Modem Disconnects While Online ............................................................................. 57

The Modem Cannot Connect When Answering .............................................................. 58

File Transfer Is Slower Than It Should Be......................................................................... 58

Data Is Being Lost ................................................................................................................. 58

There Are Garbage Characters on the Monitor................................................................ 59

The Modem Doesn’t Work with Caller ID ........................................................................ 59

Fax and Data Software Can’t Run at the Same Time....................................................... 59

Appendix A: Regulatory Compliance .................................................... 61

FCC Part 68 Telecom ............................................................................................................ 61

FCC Part 15 ............................................................................................................................ 62

Industry Canada ................................................................................................................... 62

Fax Branding Statement....................................................................................................... 63

Canadian Limitations Notice .............................................................................................. 63

EMC, Safety, and R&TTE Directive Compliance ............................................................. 64

International Modem Restrictions...................................................................................... 64

Appendix B:Technical Specifications ................................................... 65

Appendix C:Warranty, Service, and

Technical Support ............................................................ 68

Multi-Tech Systems, Inc. Warranty & Repairs Policies................................................... 68

Online Warranty Registration...................................................................................... 69

Service ............................................................................................................................. 70

Replacement Parts ......................................................................................................... 71

Technical Support.......................................................................................................... 71

Internet Sites................................................................................................................... 71

Contents

MultiModemDSVD User Guide

Multi-Tech Systems, Inc.

Appendix D: Upgrading the Modem....................................................... 72

Introduction ........................................................................................................................... 72

Upgrade Overview............................................................................................................... 72

Step 1: Identify the Modem Firmware............................................................................... 72

Step 2: Identify the Current Firmware Version ................................................................ 73

Step 3: Download the Upgrade File ................................................................................... 73

Step 4: Extract the Upgrade Files........................................................................................ 73

Step 5: Clear Your Stored Parameters................................................................................ 73

Step 6: Upgrade the Modem’s Firmware .......................................................................... 74

Step 7: Restore Your Parameters ........................................................................................ 74

Index......................................................................................................... 75

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MultiModemDSVD User Guide 1 Introduction

Multi-Tech Systems, Inc.

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Congratulations on your purchase of your MultiModemDSVD! You have acquired

not only one of the finest intelligent data, fax, and voice modems available, but a

modem that can transmit voice and data at the same time. This user guide will help

you to install, configure, test, and use your modem.

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The MultiModemDSVD modem incorporates both the ITU-T V.90 and the K56flex™

protocols, both of which enable Internet connections at data rates up to 53K bps*

over standard telephone lines. Using these protocols, Internet service providers

(ISPs) are able to send data downstream to your computer at high speeds because

data on the telephone network normally is converted from digital to analog only once

before it reaches your modem. Upstream transmissions, and transmissions between

client modems, are limited to data rates of 33.6K bps, as are downstream transmis-

sions that are converted more than once on the telephone network.

The MultiModemDSVD offers interactive automatic dialing and command mode

configuration. You can store up to four command line/telephone numbers of up to

40 characters each in the modem’s nonvolatile memory. The modem pulse or tone

dials, and recognizes dial tones and busy signals for reliable call-progress detection.

The modem can also detect AT&T calling card tones. It is FCC-Registered for con-

nection to telephone networks without notification to the telephone company.

Digital simultaneous voice and data (DSVD) operation allows data transfer and

voice conversation to occur simultaneously during a data connection. On a DSVD

call, a headset or microphone and speaker can be used as the voice interface. Both

local and remote modems must have compatible DSVD technology to support the

DSVD function. The MultiModemDSVD is compatible with the industry-standard

ITU-T V.70 DSVD specification.

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General

• Complies with major ITU-T, TIA, and EIA international standards to ensure com-

patibility with other modems.

• Distinguishes data, fax, or voice calls using DTMF and tone detection with soft-

ware packages supporting these features.

• Supports serial port speeds to 230.4K bps with compatible serial ports

• On U.S. products, includes Caller ID to identify your caller’s phone number.

*Though this modem is capable of 56K bps download performance, line impairments, public

telephone infrastructure, and other external technological factors currently prevent maxi-

mum 56K bps connections.

MultiModemDSVD User Guide 1 Introduction

Multi-Tech Systems, Inc.

Data

•Supports the ITU-T V.90 and K56flexTM standards for data transmission speeds up

to 56K bps while maintaining compatibility with lower-speed modems.

Note: Under the 56K bps standards, you can asymmetrically download data from an

ISP at speeds up to 53K bps, whereas you can upload only at speeds up to 33.6K bps.

•Supports the enhanced ITU-T V.34 standard, with data transmission speeds to

33.6K bps, while maintaining compatibility with lower-speed modems.

•Supports V.90 and K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K,

19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps.

•Supports automatic fallback to slower speeds in noisy line conditions, and fall-

forward to faster speeds as conditions improve.

•Supports ITU-T V.42 LAP-M and MNP Class 3 and 4 error correction.

•Supports ITU-T V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.

•Automatically disables compression when transferring already-compressed files.

•Can autodial, redial, pulse (rotary) and touch-tone dial.

•Detects dial tones and busy signals for reliable call-progress detection.

•Compatible with the standard AT command set used by most communication

programs.

•Has MNP10 data throughput enhancement.

•Supports the H.324 protocol (videophone ready).

•Supports distinctive rings to route voice, data, or fax calls on a single phone line.

•Supports Plug and Play (PnP).

•Can be upgraded by flash programming.

Fax

•Supports V.17, Class 1, Class 2, and Group 3 fax communication standards, allow-

ing it to communicate with other fax modems as well as with fax machines.

•Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps,

4800 bps, 2400 bps, or 300 bps.

Voice

•Full-duplex speakerphone support with adjustable speaker volume control. Can

record and play back answering machine messages using included microphone

and speaker.

•Remote/local telephone answering machine (TAM) capabilities include voice

mail control, record and playback, and call screening.

•Supports AT#V voice commands.

•Supports DSVD digital simultaneous voice and data.

MultiModemDSVD User Guide 1 Introduction

Multi-Tech Systems, Inc.

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Your modem package has several components. Make sure you have them all before

trying to operate your modem. Your package should include:

• One MT5600DSVD modem

•One DC power supply

•One set of four plastic feet

•One modular telephone cable

•One headset (MT5600DSDV only)

•A printed Quick Start Guide

•A system CD containing modem drivers, the User Guide, PhoneTools (a data

communications program), and Acrobat Reader.

If any of these items are missing, please contact Multi-Tech Systems or your dealer/dis-

tributor (see Appendix D for information on contacting Multi-Tech via telephone, fax, or

the Internet).

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The following manuals are available from the Multi-Tech World Wide Web and FTP

sites.

82076200 MT56XX Fax Class 1 Developer’s Guide

ftp://ftp.multitech.com/manuals/pdf/developers%20kits/5600fax.pdf

82006502 Fax Class 2 Developers’s Kit

ftp://ftp.multitech.com/manuals/pdf/developers%20kits/82006502.pdf

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