Multitech MultiModem MT5600ZDX Manuel utilisateur

Model MT5600ZDX

Owner's Manual

Owner’s Manual

82068600 Revision A

#MT5600ZDX

This publication may not be reproduced, in whole or in part, without

prior expressed written permission from Multi-Tech Systems, Inc. All

rights reserved.

Multi-Tech Systems, Inc. makes no representations or warranties

with respect to the contents hereof and specifically disclaims any

implied warranties of merchantability or fitness for any particular

purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right

to revise this publication and to make changes from time to time in

the content hereof without obligation of Multi-Tech Systems, Inc. to

notify any person or organization of such revisions or changes.

Revision Description

A Manual Release at Revision Level A.

(8/2/97)

MultiModemZDX, Multi-Tech, and the Multi-Tech logo are trade-

marks of Multi-Tech Systems, Inc.

K56flex is a registered trademark of Rockwell and Lucent Technolo-

gies Corp. ©Rockwell Semiconductor Systems, Inc. 1997

All brand and product names mentioned in this publication are trade-

marks or registered trademarks of their respective companies.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112 U.S.A.

(612) 785-3500 or (800) 328-9717

U. S. FAX 612-785-9874

Fax-Back Service 612-717-5888

Technical Support (800) 972-2439

BBS (612) 785-3702 or (800) 392-2432

Internet Address: http://www.multitech.com

Technical Writer: mark@ multitech.com

Contents

Chapter 1 - Introduction and Description

Introduction.................................................................................................................... 5

Product Description....................................................................................................... 5

What Is in Your Modem Package? ....................................................................... 8

How to Use This Manual............................................................................................... 8

Chapter 2 - Installation

Installation ................................................................................................................... 10

Computer............................................................................................................. 10

Serial Cable......................................................................................................... 10

Telephone Line.................................................................................................... 11

Communications Software ................................................................................. 11

Installation Process..................................................................................................... 12

Safety Warnings.................................................................................................. 12

LED Indicators............................................................................................................. 15

Is Your MT5600ZDX Ready for Use?......................................................................... 18

Operating Your MT5600ZDX ...................................................................................... 18

Simple Operations .............................................................................................. 19

Software Configuration ............................................................................................... 20

Hardware/Software Confirmation ....................................................................... 21

Troubleshooting........................................................................................................... 22

None of the LEDs Light When the Modem Is On.............................................. 22

The Modem Does Not Respond to Commands ................................................ 23

The Modem Dials But Cannot Make a Connection ........................................... 25

The Modem Disconnects While Online.............................................................. 28

The Modem Cannot Connect When Answering ................................................ 28

Slow File Transfer ............................................................................................... 29

Losing Data ......................................................................................................... 29

Garbage Characters on the Monitor .................................................................. 30

Chapter 3 - AT Commands, S-Registers and Result Codes

AT Commands............................................................................................................. 31

S-Registers.................................................................................................................. 51

Result Codes............................................................................................................... 64

Chapter 4 - Testing Your Modem

Local Analog Loopback Test/V.54 Loop 3 .................................................................. 68

Digital Loopback Test/V.54 Loop 2 (Local/Manual) ................................................... 69

Digital Loopback Test/V.54 Loop 2 (Remote/Auto).................................................... 70

iii

Chapter 5 - Warranty, Service and Tech Support

Introduction.................................................................................................................. 72

Limited Warranty ......................................................................................................... 72

Online Warranty Registration ............................................................................. 73

Tech Support ............................................................................................................... 73

Recording Modem Information ........................................................................... 73

Service................................................................................................................. 74

The Multi-Tech BBS .................................................................................................... 74

To log on to the Multi-Tech BBS......................................................................... 75

To Download a file .............................................................................................. 75

Using Flash to Upgrade Modem Firmware........................................................ 76

About CompuServe/Internet ....................................................................................... 78

About the Multi-Tech Fax-Back Service ..................................................................... 79

Appendix A - Technical Specifications

Appendix B - Tone Dial Frequencies

Appendix C - Regulatory Information

Index

Chapter 1 - Introduction and Description

Introduction

Welcome to the world of data communications. You have acquired

one of the finest intelligent data, fax capable modems available today,

model MT5600ZDX, from Multi-Tech Systems. This Owner’s Manual

will help you install, configure, test and use your MT5600ZDX modem.

Product Description

Your MT5600ZDX incorporates a new modem technology, called

K56flex

, that enables Internet connections at data rates up to 56K

bps over standard telephone lines. K56flex technology is able to

propel data downstream from the Internet to your computer at speeds

of up to 56K bps because data is digitally encoded instead of

modulated. Upstream transmission, mostly keystroke and mouse

commands from your computer to the central site, continue to flow at

the conventional data rate of 33.6K bps.

Your MT5600ZDX offers interactive automatic dialing, as well as

command mode option configuration. You may store four command

line/telephone numbers, of up to 40 characters each, in the modem’s

nonvolatile memory. The modem pulse or tone dials, and recognizes

dial tones and busy signals for reliable call-progress detection. The

modem can detect AT&T calling card tones. It is FCC-Registered for

connection to telephone networks without any Data Access

Arrangements (DAA’s).

* Although K56flex technology is capable of downloads of up to 56K

bps, FCC regulations currently restrict ISP modems to downloads of

53K bps.

MT5600ZDX Owner's Manual

The MT5600ZDX is a desktop fax/modem for compatible IBM Personal

Computers that also provides support for answering machine and

voice mail capabilities. The MT5600ZDX provides dial-up

asynchronous communication capability with other personal

computers, terminals, on-line computer services or other types of

computer systems. Connection to the phone line and/or an attached

telephone device is made by RJ11 modular type connectors; the PC

connection is made via an RS232C/V.24 serial cable receptacle; and

low voltage DC power is supplied to the MT5600ZDX through a

modular power supply connection included with the modem. All these

connections are located on the rear of the MT5600ZDX. Hardware

installation procedures are described in Chapter 2.

General features include:

• Compliance with major ITU-T, TIA, and EIA international

standards to ensure compatibility with other modems.

• Distinguishes data, fax, or voice calls using DTMF and tone

detection with software packages supporting these features.

• Caller ID to identify your caller’s phone number (available on U.S.

products).

Data

• Supports the K56flexTM standard for data transmission speeds up

to 56Kbps, while maintaining compatibility with lower-speed

modems.

Note the K56flex standard asymmetrically transfers data--client

downloads at speeds up to 56K bps, client uploads at speeds up

to 33.6K bps.

• Supports the enhanced ITU-T V.34 standard, with data

transmission speeds to 33.6K bps, while also maintaining

compatibility with lower-speed modems.

• Supports asynchronous data rates at 56K, 33.6K, 31.2K, 28.8K,

26.4K, 24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9600, 4800, 2400,

1200, and 300 bps.

• Automatic fallback to slower speeds in noisy line conditions, and

fall-forward to faster speeds as conditions improve.

• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.

• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.

Chapter 1 - Introduction and Description

• Automatic disabling of compression when transferring already-

compressed files.

• Autodial, redial, pulse (rotary) and touch-tone dial.

• Dial tone and busy signal detection for reliable call-progress

detection.

• Compatibility with the standard AT command set used by most

communication programs.

• MNP10 and MNP10ECTM Enhanced Cellular Performance (error

correction).

• H.324 compliant (videophone ready).

• Distinctive ring support to route voice, data, or fax calls on a

single phone line.

• Plug and Play (

PnP

) serial support.

• FlashROM upgradable.

Fax

• Supports V.17, Group 3 fax communication standards, allowing it

to communicate with other fax modems as well as with fax

machines.

• Sends and receives faxes from your computer at 14,400 bps,

9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.

MT5600ZDX Owner's Manual

What Is in Your Modem Package?

Your MultiModemZDX has several components. Make sure you have

them all before installing your modem. Your package should include:

• MultiModemZDX data/fax modem

• DC power supply

• One set of four plastic feet

• Two sets of Velcro fasteners

• Telephone cord

• MultiModemZDX Owner’s Manual

• Trio Data Communications Software (3 diskettes)

• One Set-Up diskette

• Brochure with warranty registration card

If any of these items are missing, please contact Multi-Tech Systems

or your dealer/distributor.

How to Use This Manual

This manual is divided into five chapters and three appendices. The

information contained in each chapter and appendix is as follows:

Chapter 1 - Introduction and Description

Chapter 1 begins with a short product introduction and description;

followed by a guide (which you are now reading) to the use of this

manual.

Chapter 2 - Installation and Connection

Chapter 2 documents the procedure for connecting the MT5600ZDX to

your computer and to the phone line. Details are given, supported by

illustrations as a guide for installing your MT5600ZDX to the point of

operation. There is also a Troubleshooting section in the event your

MT5600ZDX is not operating properly.

Chapter 3 - AT Commands, S-Registers and Result

Codes

Chapter 3 documents default and option ATcommands, S-Registers

and Result Codes supported by the MT5600ZDX.

Chapter 1 - Introduction and Description

Chapter 4 - Testing Your Modem

Chapter 4 covers the modem's built-in test features. These are:

Power-on Self Test, Local Analog Loopback, Digital Loopback and

Remote Digital Loopback Tests. We have included a description of

each test and how to use each test procedure.

Chapter 5 - Service, Warranty & Technical Support/

BBS

Chapter 5 provides instructions for getting modems serviced at the

factory, statements on your ten-year warranty, the procedure for

downloading firmware upgrades via FlashROM, information about our

user Bulletin Board Service (

BBS

) and receiving technical support via

the CompuServe and Internet forums.

Appendices

Appendix A - Technical Specifications

Appendix B - Tone Dial Frequencies

Appendix C - FCC, Canadian and BABT Regulations

MT5600ZDX Owner's Manual

Chapter 2 - Installation

Installation

In addition to the contents of the MT5600ZDX package, you will need

the following equipment.

Computer

The MT5600ZDX can be connected to any computer with an RS-232

serial port.

Note

your computer system should have a processor

speed of at least 75 MHz in order to take full advantage of the

telephony features of this product.

Serial Cable

You must provide a serial cable to connect the MT5600ZDX to your

computer. Serial cables are available at computer stores and many

office supply stores. The cable must have a DB-25P connector at the

modem end. For IBM and compatible computers, the other end may

have a DB-25P connector or a DB-9S connector, depending on your

particular computer and whether you are using the COM1 or the

COM2 serial port. The FCC requires cables to be shielded.

DB-25 DB-9

Figure 2-1. Serial Connectors

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