Multitech MultiModem MT5600ZDX Manuel utilisateur
Model MT5600ZDX
Owner's Manual
Owner’s Manual
82068600 Revision A
#MT5600ZDX
This publication may not be reproduced, in whole or in part, without
prior expressed written permission from Multi-Tech Systems, Inc. All
rights reserved.
Copyright © 1997, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties
with respect to the contents hereof and specifically disclaims any
implied warranties of merchantability or fitness for any particular
purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right
to revise this publication and to make changes from time to time in
the content hereof without obligation of Multi-Tech Systems, Inc. to
notify any person or organization of such revisions or changes.
Revision Description
A Manual Release at Revision Level A.
(8/2/97)
MultiModemZDX, Multi-Tech, and the Multi-Tech logo are trade-
marks of Multi-Tech Systems, Inc.
K56flex is a registered trademark of Rockwell and Lucent Technolo-
gies Corp. ©Rockwell Semiconductor Systems, Inc. 1997
All Rights Reserved. Reproduced by Permission.
All brand and product names mentioned in this publication are trade-
marks or registered trademarks of their respective companies.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
(612) 785-3500 or (800) 328-9717
U. S. FAX 612-785-9874
Fax-Back Service 612-717-5888
Technical Support (800) 972-2439
BBS (612) 785-3702 or (800) 392-2432
Internet Address: http://www.multitech.com
Technical Writer: mark@ multitech.com
Contents
Chapter 1 - Introduction and Description
Introduction.................................................................................................................... 5
Product Description....................................................................................................... 5
What Is in Your Modem Package? ....................................................................... 8
How to Use This Manual............................................................................................... 8
Chapter 2 - Installation
Installation ................................................................................................................... 10
Computer............................................................................................................. 10
Serial Cable......................................................................................................... 10
Telephone Line.................................................................................................... 11
Communications Software ................................................................................. 11
Installation Process..................................................................................................... 12
Safety Warnings.................................................................................................. 12
LED Indicators............................................................................................................. 15
Is Your MT5600ZDX Ready for Use?......................................................................... 18
Operating Your MT5600ZDX ...................................................................................... 18
Simple Operations .............................................................................................. 19
Software Configuration ............................................................................................... 20
Hardware/Software Confirmation ....................................................................... 21
Troubleshooting........................................................................................................... 22
None of the LEDs Light When the Modem Is On.............................................. 22
The Modem Does Not Respond to Commands ................................................ 23
The Modem Dials But Cannot Make a Connection ........................................... 25
The Modem Disconnects While Online.............................................................. 28
The Modem Cannot Connect When Answering ................................................ 28
Slow File Transfer ............................................................................................... 29
Losing Data ......................................................................................................... 29
Garbage Characters on the Monitor .................................................................. 30
Chapter 3 - AT Commands, S-Registers and Result Codes
AT Commands............................................................................................................. 31
S-Registers.................................................................................................................. 51
Result Codes............................................................................................................... 64
Chapter 4 - Testing Your Modem
Local Analog Loopback Test/V.54 Loop 3 .................................................................. 68
Digital Loopback Test/V.54 Loop 2 (Local/Manual) ................................................... 69
Digital Loopback Test/V.54 Loop 2 (Remote/Auto).................................................... 70
iii
Chapter 5 - Warranty, Service and Tech Support
Introduction.................................................................................................................. 72
Limited Warranty ......................................................................................................... 72
Online Warranty Registration ............................................................................. 73
Tech Support ............................................................................................................... 73
Recording Modem Information ........................................................................... 73
Service................................................................................................................. 74
The Multi-Tech BBS .................................................................................................... 74
To log on to the Multi-Tech BBS......................................................................... 75
To Download a file .............................................................................................. 75
Using Flash to Upgrade Modem Firmware........................................................ 76
About CompuServe/Internet ....................................................................................... 78
About the Multi-Tech Fax-Back Service ..................................................................... 79
Appendix A - Technical Specifications
Appendix B - Tone Dial Frequencies
Appendix C - Regulatory Information
Index
iv
Chapter 1 - Introduction and Description
5
Chapter 1 - Introduction and Description
Introduction
Welcome to the world of data communications. You have acquired
one of the finest intelligent data, fax capable modems available today,
model MT5600ZDX, from Multi-Tech Systems. This Owner’s Manual
will help you install, configure, test and use your MT5600ZDX modem.
Product Description
Your MT5600ZDX incorporates a new modem technology, called
K56flex
TM
, that enables Internet connections at data rates up to 56K
bps over standard telephone lines. K56flex technology is able to
propel data downstream from the Internet to your computer at speeds
of up to 56K bps because data is digitally encoded instead of
modulated. Upstream transmission, mostly keystroke and mouse
commands from your computer to the central site, continue to flow at
the conventional data rate of 33.6K bps.
Your MT5600ZDX offers interactive automatic dialing, as well as
command mode option configuration. You may store four command
line/telephone numbers, of up to 40 characters each, in the modem’s
nonvolatile memory. The modem pulse or tone dials, and recognizes
dial tones and busy signals for reliable call-progress detection. The
modem can detect AT&T calling card tones. It is FCC-Registered for
connection to telephone networks without any Data Access
Arrangements (DAA’s).
* Although K56flex technology is capable of downloads of up to 56K
bps, FCC regulations currently restrict ISP modems to downloads of
53K bps.
MT5600ZDX Owner's Manual
6
The MT5600ZDX is a desktop fax/modem for compatible IBM Personal
Computers that also provides support for answering machine and
voice mail capabilities. The MT5600ZDX provides dial-up
asynchronous communication capability with other personal
computers, terminals, on-line computer services or other types of
computer systems. Connection to the phone line and/or an attached
telephone device is made by RJ11 modular type connectors; the PC
connection is made via an RS232C/V.24 serial cable receptacle; and
low voltage DC power is supplied to the MT5600ZDX through a
modular power supply connection included with the modem. All these
connections are located on the rear of the MT5600ZDX. Hardware
installation procedures are described in Chapter 2.
General features include:
• Compliance with major ITU-T, TIA, and EIA international
standards to ensure compatibility with other modems.
• Distinguishes data, fax, or voice calls using DTMF and tone
detection with software packages supporting these features.
• Caller ID to identify your caller’s phone number (available on U.S.
products).
Data
• Supports the K56flexTM standard for data transmission speeds up
to 56Kbps, while maintaining compatibility with lower-speed
modems.
Note the K56flex standard asymmetrically transfers data--client
downloads at speeds up to 56K bps, client uploads at speeds up
to 33.6K bps.
• Supports the enhanced ITU-T V.34 standard, with data
transmission speeds to 33.6K bps, while also maintaining
compatibility with lower-speed modems.
• Supports asynchronous data rates at 56K, 33.6K, 31.2K, 28.8K,
26.4K, 24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9600, 4800, 2400,
1200, and 300 bps.
• Automatic fallback to slower speeds in noisy line conditions, and
fall-forward to faster speeds as conditions improve.
• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.
• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.
Chapter 1 - Introduction and Description
7
• Automatic disabling of compression when transferring already-
compressed files.
• Autodial, redial, pulse (rotary) and touch-tone dial.
• Dial tone and busy signal detection for reliable call-progress
detection.
• Compatibility with the standard AT command set used by most
communication programs.
• MNP10 and MNP10ECTM Enhanced Cellular Performance (error
correction).
• H.324 compliant (videophone ready).
• Distinctive ring support to route voice, data, or fax calls on a
single phone line.
• Plug and Play (
PnP
) serial support.
• FlashROM upgradable.
Fax
• Supports V.17, Group 3 fax communication standards, allowing it
to communicate with other fax modems as well as with fax
machines.
• Sends and receives faxes from your computer at 14,400 bps,
9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.
MT5600ZDX Owner's Manual
8
What Is in Your Modem Package?
Your MultiModemZDX has several components. Make sure you have
them all before installing your modem. Your package should include:
• MultiModemZDX data/fax modem
• DC power supply
• One set of four plastic feet
• Two sets of Velcro fasteners
• Telephone cord
• MultiModemZDX Owner’s Manual
• Trio Data Communications Software (3 diskettes)
• One Set-Up diskette
• Brochure with warranty registration card
If any of these items are missing, please contact Multi-Tech Systems
or your dealer/distributor.
How to Use This Manual
This manual is divided into five chapters and three appendices. The
information contained in each chapter and appendix is as follows:
Chapter 1 - Introduction and Description
Chapter 1 begins with a short product introduction and description;
followed by a guide (which you are now reading) to the use of this
manual.
Chapter 2 - Installation and Connection
Chapter 2 documents the procedure for connecting the MT5600ZDX to
your computer and to the phone line. Details are given, supported by
illustrations as a guide for installing your MT5600ZDX to the point of
operation. There is also a Troubleshooting section in the event your
MT5600ZDX is not operating properly.
Chapter 3 - AT Commands, S-Registers and Result
Codes
Chapter 3 documents default and option ATcommands, S-Registers
and Result Codes supported by the MT5600ZDX.
Chapter 1 - Introduction and Description
9
Chapter 4 - Testing Your Modem
Chapter 4 covers the modem's built-in test features. These are:
Power-on Self Test, Local Analog Loopback, Digital Loopback and
Remote Digital Loopback Tests. We have included a description of
each test and how to use each test procedure.
Chapter 5 - Service, Warranty & Technical Support/
BBS
Chapter 5 provides instructions for getting modems serviced at the
factory, statements on your ten-year warranty, the procedure for
downloading firmware upgrades via FlashROM, information about our
user Bulletin Board Service (
BBS
) and receiving technical support via
the CompuServe and Internet forums.
Appendices
Appendix A - Technical Specifications
Appendix B - Tone Dial Frequencies
Appendix C - FCC, Canadian and BABT Regulations
MT5600ZDX Owner's Manual
10
Chapter 2 - Installation
Installation
In addition to the contents of the MT5600ZDX package, you will need
the following equipment.
Computer
The MT5600ZDX can be connected to any computer with an RS-232
serial port.
Note
:
your computer system should have a processor
speed of at least 75 MHz in order to take full advantage of the
telephony features of this product.
Serial Cable
You must provide a serial cable to connect the MT5600ZDX to your
computer. Serial cables are available at computer stores and many
office supply stores. The cable must have a DB-25P connector at the
modem end. For IBM and compatible computers, the other end may
have a DB-25P connector or a DB-9S connector, depending on your
particular computer and whether you are using the COM1 or the
COM2 serial port. The FCC requires cables to be shielded.
DB-25 DB-9
Figure 2-1. Serial Connectors
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